I gave one star due to appalling customer care, there is no professionalism at all. The staff that answered on arrival was not truthful, I paid £15 for drop off and pick up which was only added after... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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We booked with Park & Ride Heathrow and within a week of paying we had been transferred to Gregg Maurice Ltd. What a mistake, like most of the reviews we had trouble from the start. The parking area w... Leggi di più
Terrible terrible terrible. Please avoid by all means they are unprofessional, rude, dirty. Drivers without license can't speak English. They don't care about your car or things be Careful avoid. Sam... Leggi di più
We didn't read the reviews.... What fools, what a mistake. If this company cares about it's brand name then they need to act. Awful service, awful communication, and to top it off, after taking the ca... Leggi di più
1,4
Pessimo
62 recensioni
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Bunch of cowboys - avoid
Booked through Compare Your Parking. In addition to the fee I already paid, they ask for £15 on arrival for airport drop-off pick up charges (which are £6 each way so not £15 in total). On the way out, we were dropped off at the wrong terminal because the driver said it was too busy so we’d be best going to T2 and getting the train - turns out he had a pick-up at T2. We asked if we could be picked up from an airport hotel on our return and were told yes, just ring 20 minutes before. On our return when I called for our transfer I was told they wouldn’t pick us up (even though the hotel was closer to the parking than the terminal). I explained it was agreed in advance to which I was told “you spoke to the driver, I am the controller”. Whenever I rung the number, a different person answered so how one is supposed to know who is in charge is anybody’s guess! When I expressed my dissatisfaction, I was told that they were doing me a favour! The guy was so aggressive, I just wanted to get my car back and go home so told him I’d get a taxi. I was told my car wasn’t at the car park, it was at Airport Bowl (which ironically is next to the hotel they refused to pick me up from). As we were about to walk across to Airport Bowl, we got a call saying the car was at the car park and had never left the premises (which I doubt very much as the car park was tiny and full when we arrived). We paid £20 to get a cab to go to the car park. Absolutely horrific experience. Bad customer service is one thing but the “controller” was so aggressive, the call left me shaking and I was scared to pick my car up. Avoid at all costs.
3 ottobre 2025
Non scritta su invito
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