Greggmaurice Recensioni 

Please save yourself the stress and do not book this car park.

Upon arrival, we were hit with an unadvertised £15 hidden charge to get to and from their car park to the airport, which the staff aggressively demanded be paid in cash.

When I challenged this unexpected fee, the situation escalated. One of the men there became aggressive, ordered me to remove my bags from the minibus, and threatened to strand us right before our flight.

Because we were completely trapped by time constraints, we had no choice but to comply.

When I took a photograph of the aggressive staff member to file a formal complaint upon my return, he intimidated me and told me to open my phone, delete the photo, and remove it from the "trash" folder while he watched.

The only reason we got into the vehicle was to ensure we made our flight.

To make matters worse, upon returning to the UK, we were left waiting at the airport for over an hour for our collection. I phoned the number four times during the wait and I was told each time that the driver was less than 10 minutes away.

This company uses intimidation tactics, cash demands, and absolutely awful customer service.

Avoid them at all costs for your own safety and peace of mind.

We used Gregg Maurice many times but the last 2 experiences were shocking, this trip we opted for a meet and greet at T5 on arrival to my horror it was one of Gregg Maurice’s drivers I couldn’t believe it I told him we had vowed to never use them again the guy was apologetic and said they wouldn’t let us down again …just arrived back today a Déjà vu 1hour 20 minutes waiting being told they would call back no call back 5 c calls later it’s on its way 7/8 minutes which turns into 30 minutes out car was filthy thick dust and covered in bird mess then I discovered my 2 x pound coins had gone (for trollies) then we have another pot in the centre armrest with 1 and 2 pound coins and 50p all gone they didn’t seem to need the 2p and 5p they left. Try clearly had a good rummage as I work for the NHS and face masks that were under the passenger seat were in the footwell

I would strongly advise anyone to AVOID this airport parking company.

On arrival, we pulled into what looked more like a crowded storage yard than a secure airport parking facility, with cars crammed together everywhere. There was nobody there to meet us apart from a clearly stressed and anxious family standing with their luggage, looking completely lost.

Eventually, a member of staff, arrived, but there was absolutely no friendly welcome. We were then told we had to pay an additional £15 for the transfer to the airport – a charge that was never mentioned when we made the booking. A minibus eventually arrived to take us, along with the other family who had already been waiting some time. There was no assistance with loading luggage, and the seatbelt on my seat didn't even work.

Unfortunately, things only got worse when we returned to the UK.

When we landed, we couldn't initially get hold of anyone using the contact number provided. Once we finally reached someone, we were told they would be with us in 10 minutes. We ended up waiting around 25 minutes before the minibus arrived.

During the journey back, another family told us they had received a notification from their Tesla app while they were on holiday in Athens showing that their car had been driven around 70 miles. They said they had spent their entire holiday worrying about what was happening to their vehicle.

When we arrived back at the parking site late at night, there was again no help with luggage. The driver simply disappeared without telling us where he was going or where our car was. As two young women standing in a dark yard, we felt extremely unsafe. Thankfully, the other family stayed with us.

A different member of staff then appeared and handed us the keys to a Ford—which wasn't our car and wasn't even the same make. He then disappeared again before eventually telling us we would have to drive to another location to collect our actual vehicle. We were left waiting in the dark for another 5–10 minutes before they finally returned.

To make matters worse, we found scratches on our car door that definitely weren't there before we left it with them.

From start to finish, the experience was disorganised, unprofessional and left us feeling unsafe. Hidden charges, long waits, poor communication, faulty transport, no customer service, being given the wrong car keys and damage to our vehicle are simply unacceptable.

Avoid this company at all costs.

We booked with another company and it seemed this company was hiding behind that. We arrived to the location and when we saw it was a different name instantly searched it and were completely panicked by the other reviews. They lived up to these reviews, we were waiting in the car park with another family who had booked their transfer for half an hour before ours. We were all waiting around for a while saying the bus was coming to pick us up, when it arrived we observed with the other family there wouldn’t be enough room and both of us were at risk of missing our flight so they proposed that the other family go in the van and my partner drive himself, me and this random guy to the airport and the guy would drive the car back. We then sat in the car and considering there is a minivan service we are not convinced he was insured to be driving our car around we asked and he said yes but we’re still a bit uncertain of this. Upon arriving at the airport we were told we had to pay the drop off fee on top of driving ourselves to the airport, we were then charged this same fee on the way back which we thought was crazy considering we had already paid for a service from them. The minibus that was provided didn’t have a seatbelt that worked for me at all and considering the driver started road raging less than 2 minutes in, that didn’t make me feel the safest either. The mileage of the car is up by nearly 30 now we have it back and the airport is under 4 miles away. We will be keeping an eye out for tickets as I have seen in other reviews people had been receiving speeding and bus tickets. However, purely for the stress of wondering if my partners car had been damaged or he would get any fines id strongly suggest just using the proper airport service and not trust these guys at all.

At drop off we waited 1/2 for our transfer and over an hour wait at pick up, when I called they didn’t answer the phone.
They charged an ‘airport tax’ on arrival at their car park. Nothing in the small print about the extra charge. If you refuse they won’t take you to the airport.
My car had 3/4 tank of fuel at drop off and was returned with just under 1/2 tank. It had been driven whilst I was away.
Terrible company, do not use them.

Avoid at all costs. They don’t respond to your messages, when they pick up you can barely hear them and after waiting 30mins to be collected we went to another terminal to pick up other guests where I spent another 30mins. Pay the premium and park at Heathrow. Oh and you’ll be told about the £15 drop off fee AFTER you make the booking.

Absolutely awful. I booked with Fly Park Compare and didn’t know that they were only an agent. We booked a meet and greet and they were 30 minutes late for the pick up. Very rude and dismissive!

On the return they declared that it was not a meet and greet and only offered us a lift to our car in their car park! 1 hour late and it was clearly a meet and greet as they collected the car 2 weeks before! I would never use again, and would not use Fly Park Compare as you don’t know who you are getting!

My personal belonging were missing and no one is there to resolve the issue, car was driven 18 miles while i was away.
My wife car key, home keys, my wedding ring clothes, makeup kit every thing was stolen.
Do not use this at all.

AVOID (NOT WORTH SAVING THE MONEY TO PARK HERE, PAY THE EXTRA £100 AND PARK INSIDE HEATHROW). Started by being very rude to my partner when we said we will be a couple hours late as we drove from Grimsby to London (4hr drive) and said that we should be letting them know so it doesn’t mess their schedule up, we then waited 30 mins after we dropped car off for a shuttle beat up van for the driver to just be on his phone whilst driving the whole time putting us in danger. When arriving back to the UK we called 20mins before we got our bags to let them know we was going to be at the pick up point, we waited well over an hour and half for someone to pick us up, called x3 times and the first time he said they will be there soon, then the second time I called they said there was an issue with our booking and got the times wrong, then after an hour I called again for them to say we’ll be 5 mins and then they proceeded to take 30 mins after they said that. We then got picked up in some other beat up van where the chairs were rocking and weren’t locked in properly and felt very unsafe again, and then to top it off the driver didn’t even apologise and he could tell we wasn’t happy either after having to wait 90mins to get picked up when it said 20mins pick up time. Awful company, can’t understand a word they’re saying and they also charge you £15 upon arrival for the fees for going into the airport yet the airport fees are £5 each way so technically should be paying £10 and not £15, scamming company and would never ever use them again. They blame it on being a small business yet we’ve used multiple other small companies in Manchester and Liverpool and we’ve had no issues with them. I’m going to pay £150 to pay to stay in Heathrow and not be reliant on these next time.

I booked a Meet & Greet for "Heathrow Meet & Greet" via Flyparkcompare.com for Heathrow Terminal 2. It was for 6.30am. These guys appeared to have good reviews on the Flycompare website and their pricing seemed to be good to be true. £40 for 4 days? It was too good to be true.
I rang "Heathrow Meet & Greet" 30 minutes before our arrival time at the terminal as per the email confirmation I had received from Flycompare only to be told they didn't have my booking but instead gave me an address for Greggmaurice Park & Ride, 20 minutes away from the Terminal. Who the hell are Greggmaurice, I thought I'd booked with "Heathrow Meet & Greet"??

I wasn't left with much choice so I drove to the new location which was in very unsecure space. Nobody was there. Eventually a guy showed up in a people carrier, to take me to Terminal 2. He dropped off another couple back to the park & ride, who came back to him to inform him they had found another car owner's key in their car!
I eventually got to Terminal 2 30 minutes later than planned, and was understandably both stressed and frustrated. I handed over my car keys and got no receipt for this.

I rang the company and Flyparkcompare.com a number of times whilst away to try and understand why it was that I had paid for a Meet & Greet and ended up with a Park & Ride. Flyparkcompare.com said they sent the order confirmation, and resent it - Greggmaurice said they hadn't received it.
And today when I arrived back in the UK and followed the instructions etc, I still didn't get my meet & greet, I got a park and ride back to my car.
The whole thing just feels like a scam - that they call themselves "Heathrow Meet & Greet" when their name is GreggMaurice park & ride, so you can't independently verify them. You pay for one thing and get another. The agent Flyparkcompare is useless too. And given the generally awful reviews for Greggmaurice on both Trustpilot and Google, I do not trust the customer reviews on the Flyparkcompare website as supposedly these guys were great. They are cheap, but the service is poor and feels like a scam. They had one driver there on Friday and one today, so there's no way they can deliver the Meet & Greet service. Avoid like the plague.

Bad experience all round.

Charged £10 on top drop off fees which if fine, but also charged an extra £35 for keeping hold of my keys. (Mentioned nowhere in the policy)

Around an hour wait before being collected from the terminal on the way back, managed to cram us onto the minibus.

Emailed the company and complaints team, in the hope of at least getting my £35 back, and no reply at all.

Don’t bother, pay the extra and park at Heathrow.

One star is too generous. DO NOT PARK HERE!
Had to pay £15 airport charge which wasn’t advertised.
Upon return was told they couldn’t locate my booking, they weren’t expecting me and they didn’t have my car.
Repeatedly hung up on me so had to pay £40 for an uber from the airport, with two small children, back to the car park.
My car was still parked there (absolutely filthy!), but their colleague had taken my key with him so we had to wait for his return.
Shambles of a company. Avoid!

Do not use!

We booked for drop-off at Terminal 3, and for the car to be brought back to the same location on our return.

When we called to meet the driver, we were told to divert to another location to drop the car off. 
We argued that this was not what we booked, but were told it was the only option. The number we called also identified the company as Gregg Maurice Parking, although we had made a booking with Luxe Parking.

We drove to the provided location, and after a short delay, we were driven to the terminal with another passenger. This resulted in a 30 min delay, but thankfully we still made our flight. The driver also wanted to charge both groups a drop-off fee of £15, even though the fee at Heathrow is £7 per vehicle. Given the delay we agreed to pay on the return leg. 

On the return trip we were told to call again and a driver would meet us to take us back to the drop off location. We called once we had our bags and were told it would take 20-30 mins for pickup. We called back after 30 minutes and were told to wait another 10 minutes. After 10 minutes they began ignoring my calls, but would answer from another number. We were repeatedly told they were 10 minutes away, resulting in a total wait time of 1 hour 15. The driver then drove at high speed on the route back to their yard, while using his phone with one hand. 

Do not use this operator! While I was away, they drove my car 8 miles away from their car park at 3AM through red traffic lights. I received a letter of intended prosecution from the Metropolitan Police! Also there is a small chip on my windscreen and the dashboard was reset!

Avoid this company at all costs if you don’t want your holiday ruined by a missed flight or losing access to your car. When we returned, there was no shuttle pickup for over an hour, and after repeatedly trying to contact them, the staff simply stopped answering the phone. Absolutely unacceptable service and by far the worst experience I’ve ever had.

Totally agree with bad reviews. Experienced myself. Poor car park, car left under the trees, rude service, extra payment to get to airport. Won't use it again.

Excellent service, car parked safely for 2 weeks and collection was perfect, great communication, and friendly people
Would definitely use again, I’ve used these twice before and never had a problem
Thanks for everything

Avoid for all costs, extra charge for drop off and pick up, car dirty with broken windscreen, liability not accepted, reported to the police

I’m only giving 1 star as I can’t give zero, I booked this company for 2.5 weeks at beginning of April, they were supposed to collect our car from the airport at 4am for our flight, I rang the day before to confirm, I then rang on the morning, no answer I called so many times but nothing. They eventually answered at 5:30 am but by that time I had booked somewhere else. When they answered the attitude was crazy, they said they would refund and then hung up. I had to ring 4 more times and today 24th April I have only just received my refund. Would never recommend. Trying to find another company at 4am was not what I needed.

Arrival and drop off were fine but my return experience was dreadful!
I phoned to let them know I had arrived and was told they would be about 15 minutes. I was fine with this. In reality I waited for over an hour having to call a number of times. The driver who collected me told me tried to phone me but was getting through to their own answer message! I was not happy.
There were about 20 people wating to be taken to their flights. It seemed to be utterly chaotic with people getting angry and leaving.
Then he couldn't find my keys. I offered to help but he wouldnt let me. He had to leave to drop the other customers so I was left to wait for the business owner to arrive who would help me.
He arrived after about 20 minutes. I found the keys in the shed myself in the first box I looked in!
The owner apologised saying they had a couple of people off sick. He said he would process a full refund for me. This has not arrived and I have emailed to chase it with no response.
I will never use this company again and I would recommend everyone to stay clear!