The Grand Brighton Recensioni 

Where to start.... For the price we spent..£315.00 The room was very basic and very tired, The toilet roll holder was lose and the toilet roll ended on the floor. The shower screen was glued to the bath meaning you had to climb in the bath to turn the taps on... ! not ideal. There was peeling paint on the baths wooden base, Rust on the shower pipe and chrome worn off one of the handles on the bath, The plug had no seal on it, The Hanger on the back of the door was loose, The lighting was terrible both in the bathroom and bedroom.. you couldn't do your make up. In the bedroom there was dirt and dust on the carpet where the hoovering was not done properly and had a musky smell, The table top was blistering and peeling, The heavy curtains were full of dust. The double bed was 2 singles pushed together (We ordered a Double room). Disappointed that they use UHT semi-skimmed milk...! for the price they could put fresh milk in the fridge they provided. Walking on the floor was rattling the wardrobe doors. There was a very large full length mirror that was just leant up against the wall behind the front door.. very unsafe. This room had all the markings of being a staff sleeping quarters. As for the breakfast.... It was VERY disappointing, The quality of the cooked breakfast was bland, and we expected more than just a buffet... To be honest we have had better rooms and breakfast at the Premier inns. I think we only paid for the Name, The Grand..!!! VERY DISAPPIONTING. Its a shame as we only stayed the one night there to see if we liked it enough to book a week in Spring 2025, Sadly this will not be happening now. We will be making a formal complaint on Monday 29th and will be asking for a refund as the room was worth no more than a maximum of £120 a night. The cooked breakfast was tasteless and the fried Eggs were like rubber. Yes the building looks 5* but the room and food we had was average and more like a regular guest house with no stars.

We have stayed at the grand hotel a few times over the past year and stayed in a variety of rooms including inland rooms and sea view suites, they have been gorgeous every time. Every staff member we have spoken to has been helpful and kind. The breakfast is a highlight with a huge selection on offer. We love it here and looking forward to staying again in the future

According to their website the Grand Brighton is a 5 star hotel! I am genuinely amazed as I would rate it as a 2 maybe a shoddy 3 if I was being generous. This hotel is tired, it has broken lifts (luckily we are capable of lugging our bags up and down stairs), worn out and ripped carpets, windows that don’t seal properly and it’s cold.
Our room was clean but very basic and the bathroom was freezing having no heat source in there and a window that didn’t shut properly.
The pillows were rock hard and uncomfortable and we were kept awake by a very loud generator. Just before 1am I rang reception to ask whether the generator would be going all night. I was told they switch it off at 12 … which obviously they don’t. It did go off at 1 but then came back on at about 6.30am, waking me back up.
The breakfast was standard hotel fair, nice enough and the staff were courteous but not particularly friendly.
I would not stay again, it’s definitely not worth the room cost and it’s laughable to think it’s a 5 star hotel.

Very disappointing. We had booked an afternoon tea at 14.30 but weren't shown to our table until 15.30, then we were kept waiting for another 40 minutes until the food arrived. The food was unexciting as the bread was stale and curling at the edges, the scones were not fresh. The cakes were mediocre and we had to ask for more tea as it had gone cold before the food had arrived. The staff were inattentive. We sat a two large mismatched tables which didn't make for a pleasant sociable gathering. Bizarrely, we were told we could take with us a huge chunk of cake as part of the deal - we found this very odd! Afterwards, we tried to pay but no-one was around and it took another 15 minutes to find someone. We could easily have walked out without paying. Funnily enough, we accidentally dropped a plate causing everyone in the room turned round, and suddenly someone turned up to investigate! At £40 a head, the price was definitely not reflected in the quality of the food that we received. No alcohol was included. All members of our party (5 people) agreed how disappointing the experience was and that it hadn't lived up to our expectations of the Grand Hotel.

So I am going an event I have paid for this weekend, I phoned to find out about the dress code as my foot is in a boot, and trousers don’t go over it, I wanted to know what was acceptable as a dress code

Hung up on me
Phoned back rang for ages and then went to voicemail, so deliberately done. Raging

Hubby paid for us to stay at The Grand Brighton for 3 nights and don’t we wish we didn’t bothered!!! Hotel itself is lovely in certain places , but the room we had was absolutely terrible . We had 4 air conditioning units going 24/7 right outside our bedroom window, so we didn’t sleep! Then we had water coming through an electric light above the shower from the room above ! Couldn’t use the bath as all the enamel had come off ! The paint was peeling off from the bathroom door , stained ceiling above the bath/shower abviously from water coming through the ceiling . All the sealant around the floor bath/shower was so poorly applied! Just generally for what you paid to stay at a place like this you expect it to be a lot better around the edges! We did eventually complain to reception as we had not slept for 2 nights and we were moved to 4 floors above where we were in the beginning. The room we were moved too was newly decorated and modern . I did here while we were there they are renovating the hotel , but starting from the top down .
I think if we were to stay there again I would insist on staying in rooms on the 2 top floors and nothing else

I held my 50th Party at the Grand on Saturday 9th November, I would like to extend my gratitude to the staff who handled the arrangements together with those who worked at the Party. The evening was amazing, nothing was too much trouble and the attention to detail was fantastic. I would like to thank Ben, Ash and Michalis myself and my guests were so impressed with you all, you had a smile on your face the whole evening and you were just so lovely.

Having a nice stay, a bit pricey but rooms and staff are good

A disaster from start to finish. Room not ready on arrival so staff offered to call me when room available; no call received. When finally got into room, kettle short-circuited electrics and most things switched off in my room & Mum’s next door. Needed new kettle. Fancied relaxing drink in bar to finish day; baby propping up the bar, and surrounded by children wandering round and playing in bar area. Asked staff what the rules are and was told there are no restrictions on children in bar area. Most well run restaurants / bars I know have designated areas where families with children can relax and enjoy themselves and also separate areas where adults who don’t want children running around them can be by themselves.

After twenty years staying at the Grand Brighton I can honestly say really it’s gone downhill.
It’s looking very dilapidated. The room was appalling, lift needed a good clean and breakfast, not great.
On a positive note the staff were lovey, restaurant and bar very good,
Not returning!

Sadly the concierge was rude towards my 9 year old, who was stood by the door/foyer, out of everyone's way while I stood outside in the rain, waiting for our taxi.
Hollering across the foyer to his coworker, and well within her earshot and other guests (we were guests who had signed out).

She wasn't in anyone's way, she was cold and wet from the rain and stood as I say, out of the way at the front, behind a closed, unused entrance door so what the issue was I have no idea. If they can't treat a child with kindness and respect it says it all. She felt embarrassed, and tearful which is not on. Sadly, our last visit.

We having been staying here at The Grand for years and love this hotel. It has recently changed ownership but much of the staff team remain the same. The friendly team (especially concierge) are what make this hotel so very special. We have stayed in various rooms including the more luxurious Seafront suites, but sometimes standard rooms too, and in my opinion all offer very good value. We stay throughout the year and have a wonderful time whether it is the height of summer or a rainy December day. Breakfast is consistently good and it is an unbeatable location. This is an iconic hotel.

A tired hotel with great helpful staff, but nearly everything else was poor value for money.
For a Christmas stay in a Junior Front Suite, there was no entertainment, even the piano stayed shut and with only one lift working which didn't go to our secomd floor, a very slow service in the CYAN restaurant with a poor selection of Gluten Free food and lots of large sometimes noisy dogs in the lounge, we nearly left after 2 days.
The electronic key to our suite often failed to work and inside our suite the floor creaked badly, the bathroom had a cracked wash basin, the bath was quite deep with no grab rails, making it quite dangerous to use and the toilet stopped its flushing with a loud bang, the taps dripped and there were no drawers or shelves.
Our room had a dressing table, which was basically a plank of wood on 2 trestles, with no drawers and lots of cables visible. Even the bedside cabinets were just tables, can you imagine a bedroom with no drawers?.
Sorry but the new owners of the hotel have almost taken on a rebuild, until then we really could not recommend this hotel to anyone.

Awful saw a waitress pull wine glasses from people as they were drinking from them! Was accusing people bringing their own bottle but rather then ask she just decided to yank glasses of wine from a ladies hand, but the other two ladies as they were sipping from the glass! Thats 3 people at my table without a word of warning & I complained to the waitress that was unnecessary & aggressive behaviour so she called security who non festively told Me ‘I can go the easy way or not! They did not want to hear why I complained nor did the manager at the front desk! Looked totally interested! Then other security were told by their own staff I had punched a hole in the wall & once I had left & was outside, I asked for cctv footage as was a complete lie! & the bouncer openly admitted they know that wasn’t true ! Never ever again! I have supported many charities over the decades at the Grand hotel Brighton ! Never will I set foot in there again! Disgusting behaviour. So complaint sent & a refund requested. Was there only 3 hours before the abuse commenced! Thanks Vivienne ! You need re training rude, aggressive & must told a whopper to get security to get me to leave! as she didn’t want to explain why she was assaulting other guests ! Guess her only solution was to keep me quiet for what I witnessed & to have me thrown out by security! What an upsetting & truly disturbing time! Shameful! Only gave a 1 star otherwise couldn’t send review !

AMAZING AMAZING AMAZING
The service and the hotel - special. I work in customer care and this hotel and the team are just incredible.
We had a sea view superior king.
Massive.
Truly had a special stay.

I’m amazed at the reviews.
It was a treat for my mums 70 birthday and the team at The Grand couldn’t do enough.

And the breakfast……. Delicious

Great location, facade and Public areas. Away from this some of the carpets are threadbare and taped over.Lifts have seen better days and are unclean. Tried to put us in a cheaper dusty room than booked. The correct room was spacious and refurbished with good quality furnishings. Unfortunately that did not include any drawers or space for clothes! No shaver point,No shelf in shower for toiletries. Carpets marked in several places. Safe complicated to use. Nespresso machine leaked and cheap coffee pods provided. Under desk there was a multi extension lead with several plugs hanging off carpet. Next door hotel had many noisy air conditioning units on low roof and in street with constant whine. Car parking at £30+per night, no valet parking available. Most staff pleasant and professional but not all.Some large dogs in residence with owners and noisy. Overall the prices charged are excessive for the quality provided. It’s a pity one of the 5 star hotel groups like Belmond, Melia etc aren’t running it because the Grand and its history deserves that level.

This was our first stay at the grand and I have to say it was a pleasant night along with other couples as part of our crowd ..the only thing I found was rip off was the parking ! Surely that should be complimentary or heavily discounted especially as it cost £150 a night .the room was nice but the bath/toilet was not up to standard .
But the breakfast was great to say the least ..but one of the servers was quite abrupt ..I was about to tell him off for being unprofessional ..if I come to Brighton again I will not be choosing the Grand again .there are other hotels that will welcome our custom if this one does not .

Came for a night to celebrate my partners birthday. Have been coming to The Grand for years but this was our first return since 2021 and had heard that the hotel had been taken over and refurbished.
Check in and room was lovely, no complaints. As it was my partners birthday that night, had dinner and cocktails out locally and thought it would be nice to finish with a nightcap at midnight to toast in the new year.
The barman who I can only describe as abrupt and rude, told us in no uncertain terms that the bar was not serving any longer as there was not enough customers ( note there were about 4 or 5 couples all sat having drinks around the bar still) and therefore they were closing early.
We let him know that we were guests of the hotel and just wanted one drink which could be billed to the room in case they had tilled up, to which they answer was "there are other places in the area that are still open!"
We then went to the check-in desk and asked if there was anything they could do, to which the answer was room service would serve us in our room and it would be cheaper!
Cheaper was the price for 3 bottles of Peroni beer plus room delivery plus tax which amounted to the grand total shy of £30!!!!!
Obviously this put a real damper on the whole evening and our stay. We left feeling like, unfortunately we would not be coming back to stay at The Grand again on any future visits to Brighton.
We both work for companies where customer service is paramount and rudeness is not accepted and unfortunately this is what we found The Grand.
Being regular visitors to Brighton we have enjoyed a number stays at The Grand over the years. It’s always been a treat and we were always left with the impression that nothing was too much trouble. It’s therefore so disappointing to feedback that things at The Grand are changing and certainly not in a good way. Many of the newer members of staff display a rather unsavoury air of conceited arrogance which borders on downright rudeness – not nice.
Sorry but you will not be seeing us again.

My best friend and I are celebrating a special Birthday together and chose The Grand as part of our precious day in Brighton. How delighted we were with our decision. The staff and in particular Manwell were so friendly and welcoming and made us feel special. The food was excellent .We are fulsome in our praise to all at The Grand Brighton, including The Manager, who took the time to listen to us and pass on our thanks to our waiter. Thank you :)

From the outside the Grand Hotel looks magnificent and probably was in it’s day. Sadly this is no longer the case. We paid £400 a night for a very dilapidated room that was far from “Grand”. The room had a distinct stale smell - probably from the 1980’s air conditioning, holes in the wallpaper that look like they were patched up by a very drunk and colour blind decorator, food from previous guests on the carpet, very cheap and nasty uPVC windows and balcony doors that don’t do anything for quiet nights sleep to not hear the very loud music from the bar across the road……….this is the bar the management don’t tell you about before you book and pay £400 a night to then not sleep and should you dare to complain to them you’ll be met with a very stern and rude response - shut up and put up. You’d be better off paying £32.95 for the NCP multi-storey car park round the back of the hotel and sleep in your car.