GO Outdoors - Wakefield Recensioni 

4542
TrustScore 5 su 5

4,8

Hostingley Lane, Middlestown, WF4 4PZ Wakefield, GB


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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Visited to buy some chairs and clothes. Ruth was really helpful and offered to move the heavier items we were carrying to the front desk so we could continue to shop in the clothes section. And when... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I visited today with my mum she is struggling with her feet, Andy C was very helpful in finding her some walking boots and socks he was very patient and informative. Thanks to Emma at the till was a g... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

After ringing round a few stores to find an item, I eventually found one in Wakefield a lovely lady called Ruth answered the phone and agreed to save the item for me to pick up later that day. On arr... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Always great and has something for every price category. Their application of sales and member prices is amazing my first ever saving blew my mind. I got nearly £500 quids worth of gear for 250 quid.

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di articoli per il campeggio
  2. Negozio di abbigliamento activewear
  3. Negozio di biciclette
  4. Club di arrampicata
  5. Servizio di equitazione
  6. Negozio di articoli per la corsa

Informazioni su GO Outdoors - Wakefield

Scritti dall'azienda

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Scritti dall'azienda

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Informazioni di contatto

  • Hostingley Lane, Middlestown, WF4 4PZ, Wakefield, Regno Unito

  • 01924 978026

4,8

Eccellente

TrustScore 5 su 5

5K recensioni

5 stelle
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4,8

Tutte le recensioni

(4542)

35.333 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Ultra reliable

Always great and has something for every price category. Their application of sales and member prices is amazing my first ever saving blew my mind. I got nearly £500 quids worth of gear for 250 quid.

10 giugno 2026
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Risposta di GO Outdoors - Wakefield

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Great experience

Great experience, quality products for good price. Better than online brands. Staff are Friendly and helpful

28 luglio 2026
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Risposta di GO Outdoors - Wakefield

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

After ringing round a few stores to…

After ringing round a few stores to find an item, I eventually found one in Wakefield a lovely lady called Ruth answered the phone and agreed to save the item for me to pick up later that day.
On arrival at the store I was greeted by Ruth who got the item for me, whilst I was in the store she was more than happy to help me out with other requests and questions, she is a credit to the store with her lovely friendly attitude and great customer service

13 luglio 2026
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Risposta di GO Outdoors - Wakefield

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Visited to buy some chairs and clothes

Visited to buy some chairs and clothes. Ruth was really helpful and offered to move the heavier items we were carrying to the front desk so we could continue to shop in the clothes section. And when I forgot I could use my NHS discount, Daniella was very helpful in returning some items and reputation them through so I could save £14. Something that could have been embarrassing and a bit of a faff was made easy and well managed. So thank you!

26 luglio 2026
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Risposta di GO Outdoors - Wakefield

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

I visited today with my mum she is…

I visited today with my mum she is struggling with her feet, Andy C was very helpful in finding her some walking boots and socks he was very patient and informative. Thanks to Emma at the till was a great shopping experience today:)

28 luglio 2026
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Risposta di GO Outdoors - Wakefield

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Always a good experience

Easy to order online and was kept informed of status of delivery.
One of my purchases came too late for me to use (it was a gamble) and it was easy to return.
Over the years I've also spent hundreds of pounds in store and have always been very happy.

21 luglio 2026
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Risposta di GO Outdoors - Wakefield

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Jack was brilliant

Jack, firstly well done, you handled the angry gentleman in a calm and professional manner. There was no need for him to speak to you as he did..
Secondly thank you for helping us choose our purchase & explaining the discounts to us, we are very happy with it.
I hope you had a great end to your shift.

26 luglio 2026
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Risposta di GO Outdoors - Wakefield

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Very big store

Very big store, has a great selection for camping from tents to sleeping mats and bags and lots of clothes to choose from.
We were served by Leeann who was very helpful and a nice person to talk to.
Bargains with a membership.

26 luglio 2026
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Risposta di GO Outdoors - Wakefield

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Great stock availability and service

Another great visit to go outdoors Wakefield. Loads of sizes available and lots of clothing options. Helpful service from Evie too.

24 luglio 2026
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Risposta di GO Outdoors - Wakefield

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Service today was brilliant from all…

Service today was brilliant from all staff from start to finish. The initial call taker sourced us a replacement item to continue our holiday. Kev and Evie then dealt with our enquiry in store. All 3 staff were excellent, we were very grateful!.

23 luglio 2026
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Risposta di GO Outdoors - Wakefield

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Go Outdoors Customer Care Team

Valutata 4 stelle su 5

Very friendly and helpful staff

Very friendly and helpful staff, easy access to the store ,plenty of parking available, good value for money

22 luglio 2026
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Risposta di GO Outdoors - Wakefield

Hi,

Thanks for ticking 4 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

quick easy collection

quick easy collection. staff were very helpfull.

13 luglio 2026
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Risposta di GO Outdoors - Wakefield

Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

Valutata 4 stelle su 5

Friendly greeting on entering.

Friendly greeting on entering.
And a nice chat with Leeann at the till.
Unfortunately the fishing tackle has been drastically reduced. Maybe the new store at Huddersfield has been the reason for so poor stock.
Clothing and camping good are well displayed and abundant.

20 luglio 2026
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Risposta di GO Outdoors - Wakefield

Hi,

Thanks for taking the time to leave us a 4 star review. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
Go Outdoors Customer Care Team

Valutata 1 stelle su 5

What is the point in supporting DofE…

What is the point in supporting DofE when you don't honour the discount? You don't take leader cards anymore, the discount code is apparently 'online only' and as a leader I do not use the app as it isn't for leaders. We'll be taking our 50+ students annually to Blacks instead now. Poor.

20 luglio 2026
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Risposta di GO Outdoors - Wakefield

We are sorry to hear of your disappointment regarding the DofE discount and appreciate the frustration this has caused.

Since your review was left, our Customer Care team have contacted you directly to discuss this matter. During our investigation, we found that the DofE card associated with your account had expired, and guidance was provided on how to update your details to ensure eligibility for future discounts.

We would also like to clarify that the DofE discount cannot be applied to products that already have a discount applied or to sale items, as these are excluded from the offer under the scheme's terms and conditions.
We value our partnership with the Duke of Edinburgh's Award and the support provided by its leaders and participants.

We are sorry that this experience did not meet your expectations and appreciate you taking the time to provide your feedback.

Valutata 5 stelle su 5

Fantastic service, definitely will be back again!

Leeann was absolutely excellent, able to give us the best price possible by letting us know about the available deals, and was very helpful! Could not be happier with my experience there! Thank you very much, Leeann. You are a fantastic, hardworking, dedicated worker.

19 luglio 2026
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Risposta di GO Outdoors - Wakefield

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Valutata 3 stelle su 5

In store great. After-sales poor.

Extremely good in-store help and service from Edward and Mya today.
Unfortunately, when I got the chosen product home it was missing a part.
Wakefield was my 2nd GoOutdoors visit of the day having been to my local Huddersfield (Leeds Road) store earlier, but they didn't have my item in stock.
When I rang Holly at the Wakefield store to explain the issue I didn't think the response was very helpful. Having chased around the stores to get the product in the first place I'd hoped that they might send me a replacement or at the least the missing part. Instead, the onus was on me to return the item to the store for refund or replacement (if they had one.)
By a quirk of fate, the advertised phone number for the Huddersfield (Leeds Road) store actually rings through to the Huddersfield (New Street) store, which I thought had closed. There I was helped by Mark who very obligingly took the issue on board and was able to sort out the missing part this morning.
It grieves me that I've had to take the initiative here for something that customer service could have done. It takes away from the good in-store experience. Must try harder.

18 luglio 2026
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Risposta di GO Outdoors - Wakefield

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Got some very good advice from Martin…

Got some very good advice from Martin about how to adjust walking sandal straps properly, and good service from Kayla at the checkout. An all-round good experience

13 luglio 2026
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Risposta di GO Outdoors - Wakefield

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Andy d and kayla was very helpful and…

Andy d and kayla was very helpful and knowledgeable helped me and my partner buy bikes and accessories.

14 luglio 2026
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Risposta di GO Outdoors - Wakefield

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

We were very indecisive when it came to…

We were very indecisive when it came to choosing some hiking boots, Evie was very patient and helpful, great customer service and Mya at the checkout was great as well

14 luglio 2026
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Risposta di GO Outdoors - Wakefield

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Excellent customer care and service

I ordered a Berghaus Sleeping bag and camp bed for Click and Collect on 2nd July.
I hadn’t had any emails to say that the items had been delivered after this, so contacted customer services who informed me that the items had been delivered to the store. They were very helpful.
I then contacted Wakefield Store as I was worried that because I hadn’t collected the order, it would be sent back. I spoke with Maya, who was lovely and went and looked for my order whilst I waited on the phone. When I told her there were two items, she even went back again and made sure they had them for me. I also requested to ensure they were kept until I could get there to collect them on Thursday. Maya went above and beyond-I have a camping trip In the next two weeks and wanted the equipment ready for then. Very relieved!

14 luglio 2026
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Risposta di GO Outdoors - Wakefield

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

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