GO Outdoors - Team Valley Recensioni 

2715
TrustScore 5 su 5

4,8

Unit 13 Team Valley Retail Park, NE11 0BD Gateshead, Tyne & Wear, GB


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Scopri cosa dicono le persone

Valutata 5 stelle su 5

⭐⭐⭐⭐⭐ I wanted to leave a review for Terry following our visit to GO Outdoors on 5th August. His customer service was excellent. He was incredibly knowledgeable, took the time to listen to... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I came in to look at backpacks as I’m going travelling soon and was served by Max who was so lovely and incredibly helpful! I had no idea what I was looking for but Max took the time to show me all th... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

Pretty HACKED OFF. Searched for campingaz 907 refill. Go outdoors ad came up for £26 for members. (Needed to renew) Turned out to be £50 for the gas More expensive than anywhere else on my s... Leggi di più

Valutata 5 stelle su 5

Visited Go Outdoors at Team Valley for some new walking shoes. The assistant in the shoe department couldn't of been more helpful ( sorry didn't get ya name young man) and check out server Matthew wa... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di articoli per il campeggio
  2. Negozio di abbigliamento activewear
  3. Negozio di biciclette
  4. Club di arrampicata
  5. Servizio di equitazione
  6. Negozio di articoli per la corsa

Informazioni su GO Outdoors - Team Valley

Scritti dall'azienda

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Scritti dall'azienda

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Informazioni di contatto

  • Unit 13 Team Valley Retail Park, NE11 0BD, Gateshead, Tyne & Wear, Regno Unito

  • 0191 300 2738

4,8

Eccellente

TrustScore 5 su 5

3K recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,8

Tutte le recensioni

(2715)

35.808 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Pedro was really helpful and patient…

Pedro was really helpful and patient with my children. He brought lots of different size boots over and gave us time to decide.

27 maggio 2026
Non scritta su invito
Logo di GO Outdoors - Team Valley

Risposta di GO Outdoors - Team Valley

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Walking Shoes

I had a problem with a pair of walking shoes which I had recently purchased from Go Outdoors Team Valley branch. On finding the problem, I rang up the store and spoke to Rio who told me to return the shoes the following day and I would receive a full refund or a brand new pair of shoes. I returned the shoes as suggested and was attended to by Matthew who was very helpful in assisting me in choosing another pair of shoes. Excellent and prompt customer service! I will definitely be back!

27 maggio 2026
Non scritta su invito
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Risposta di GO Outdoors - Team Valley

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5
Logo di GO Outdoors - Team Valley

Risposta di GO Outdoors - Team Valley

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Andrew was very helpful and got what I…

Andrew was very helpful and got what I needed. Pedro helped me out with the Kalana app for payment. I would recommend the store anytime.

22 maggio 2026
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Risposta di GO Outdoors - Team Valley

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Visited this store for shoes

Visited this store for shoes. Guy helping with shoe fitting friendly approachable and efficient.
Pedro at the till… what a guy, super chatty and helpful. Nothing was too much bother. Genuinely looked happy to be at work and help.

22 maggio 2026
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Risposta di GO Outdoors - Team Valley

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Andy was extremely helpful

Andy was extremely helpful, really knows his stuff! Thanks very much for the info and helping me choose the right boots!

21 maggio 2026
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Logo di GO Outdoors - Team Valley

Risposta di GO Outdoors - Team Valley

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Walking boots for a foot problem

I needed specific walking boots for foot problems. Pedro was very helpful and informative without being pushy. I came away with socks and insoles as well as great Merrel boots. Will be visiting again and recommending.

20 maggio 2026
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Risposta di GO Outdoors - Team Valley

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Andy was fantastic

Andy was fantastic! Extremely knowledgeable and gave me great advice when I was picking out some hiking shoes, customer service went above and beyond would recommend, another good experience at GO outdoors

14 maggio 2026
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Logo di GO Outdoors - Team Valley

Risposta di GO Outdoors - Team Valley

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5
Logo di GO Outdoors - Team Valley

Risposta di GO Outdoors - Team Valley

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Exceptional customer service!

Exceptional customer service!
Great product at a competitive price..

3 maggio 2026
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Risposta di GO Outdoors - Team Valley

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Terry at Go Outdoors at Team valley…

Terry at Go Outdoors at Team valley stores was very friendly and helpful his knowledge of Outdoors equipment was outstanding and very professional.

We need more people like him in the world, we'll definitely be back again soon that's fir sure.

8 maggio 2026
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Risposta di GO Outdoors - Team Valley

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Woke up and decided to buy a tent

Woke up and decided to buy a tent
Visited the store and everything g was on display and in stock
What more could u want
It was like Living in the 90s when you could go
To a store and test things out and drove home with them

30 aprile 2026
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Risposta di GO Outdoors - Team Valley

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Thank you so much Pedro for your expert…

Thank you so much Pedro for your expert advice on my camping stove what a gentleman his knowledge is next level very clever guy good luck god bless regards Dale Allan

4 maggio 2026
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Logo di GO Outdoors - Team Valley

Risposta di GO Outdoors - Team Valley

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Had a great experience today

Had a great experience today, John Paul was more than helpful and polite, was nothing he couldn't do for us and very happy to help, a credit to your team.

2 maggio 2026
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Logo di GO Outdoors - Team Valley

Risposta di GO Outdoors - Team Valley

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Michael MC was absolutely superb

Michael MC was absolutely superb. Very knowledgable, approachable and helpful. Couple of other members of staff also helped me get fully kitted out for a family camp. Would recommend!

1 maggio 2026
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Logo di GO Outdoors - Team Valley

Risposta di GO Outdoors - Team Valley

Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.

Kind Regards
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Amazing experience

Terry on the fishing counter was so helpful and friendly. As someone who’s only ever learned from my grandad who can’t fish as much, he really made everything so easy and understandable for me. Honestly would love to be served by him again he was amazing.
Thank you Terry

1 maggio 2026
Non scritta su invito
Logo di GO Outdoors - Team Valley

Risposta di GO Outdoors - Team Valley

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Excellent service

The service from Go Outdoors is exceptional. Although we had an issue with delivery (courier fault) the staff were fantastic at resolving it. The staff were very friendly and personable, both in store and on the phone. Will absolutely use again and again.

21 aprile 2026
Logo di GO Outdoors - Team Valley

Risposta di GO Outdoors - Team Valley

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Great Service and a well stock shop

I visited the shop in TVTE, Gateshead to purchase a replacement Map Case. Asked at the reception/Payment Counter and was immediately shown the location of where they were kept. I selected the type I needed paid for it and thanked your very efficient and helpful assistant.

22 aprile 2026
Logo di GO Outdoors - Team Valley

Risposta di GO Outdoors - Team Valley

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Anthony helped us pick out our tent and…

Anthony helped us pick out our tent and genuinely made the experience so much better than expected. He was very knowledgeable, without being overbearing. Weighed up the pros and cons of models and shared own experiences. My dad is a well known outdoors YouTuber and I feel like Anthony’s advice and helpfulness was of a similar ilk to him. Great customer service.

27 aprile 2026
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Logo di GO Outdoors - Team Valley

Risposta di GO Outdoors - Team Valley

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Children's clothing

Good selection of products, excellent, helpful staff. Good environment.

21 aprile 2026
Logo di GO Outdoors - Team Valley

Risposta di GO Outdoors - Team Valley

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Go Outdoors Customer Care Team

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