GO Outdoors - Team Valley Recensioni 

2737
•
TrustScore 5 su 5

4,8

Unit 13 Team Valley Retail Park, NE11 0BD Gateshead, Tyne & Wear, GB

•

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Scopri cosa dicono le persone

Valutata 4 stelle su 5

Despite membership card problems (computer not recognising number even though I paid my membership on the previous day at the same till) the staff were great. Rosie deserves a pay rise or a day off as... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

First time I have shopped in Go Outdoors,had a pleasant experience looking around,good variety of products at a reasonable price.I bought an item and asked if they give Veteran discount,I received 10%... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Called in to Go Outdoors “ Team Valley” to pick up some items I checked they had in stock. Unfortunately at the till my phone was completely flat when I came to pay and I rarely bring bank cards out... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I've just returned to coarse fishing after many years away from the bank and visited Fishing Republic in GoOutdoors Team Valley, Gateshead to look for a good, all round rod for both river and still wa... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di articoli per il campeggio
  2. anche in
  3. Club di arrampicata
  4. Negozio di abbigliamento activewear
  5. Negozio di articoli per la corsa
  6. Negozio di biciclette
  7. Servizio di equitazione

Informazioni su GO Outdoors - Team Valley

Scritti dall'azienda

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Scritti dall'azienda

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Informazioni di contatto

  • Unit 13 Team Valley Retail Park, NE11 0BD, Gateshead, Tyne & Wear, Regno Unito

  • 0191 300 2738

4,8

Eccellente

TrustScore 5 su 5

3K recensioni

5 stelle
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4,8

Tutte le recensioni

(2737)

36.823 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Easy to navigate website

Easy to navigate website. 30 seconds and the order was placed. Super fast delivery and well packaged

12 settembre 2026
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Risposta di GO Outdoors - Team Valley

Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Bike Purchase

Staff were helpful set up the bike. Helped to get it to the car.

4 settembre 2026
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Risposta di GO Outdoors - Team Valley

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

I would just like to say how impressed…

I would just like to say how impressed I was when I recently visited the store to make a purchase for my BBQ.

The customer service I got from Kieran was excellent, a polite, friendly, professional young man who went out of his way to help me.

He is an asset to you and the company.

4 settembre 2026
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Risposta di GO Outdoors - Team Valley

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Darren in fishing department …

Darren in the fishing department was really helpful today. I am just new to fly fishing and he shared his experience with me which helped me to purchase the right items. Thankyou so much for your help. Great service

16 settembre 2026
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Risposta di GO Outdoors - Team Valley

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐

I wanted to leave a review for Terry following our visit to GO Outdoors on 5th August.

His customer service was excellent. He was incredibly knowledgeable, took the time to listen to what I needed, and really helped me choose the right tent for my family rather than simply trying to sell me something.

Thanks to Terry’s advice, I ended up with a tent that was perfect for us and had an absolutely amazing family trip away. It made a huge difference knowing I'd bought the right setup.

It’s exactly this kind of friendly, knowledgeable service that makes you want to come back. I’ll definitely be returning to GO Outdoors, and next time I’ll be looking for Terry again as I need some advice on fishing equipment!

Thanks again, Terry — genuinely excellent service and very much appreciated.

5 agosto 2026
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Risposta di GO Outdoors - Team Valley

Hi,

Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

Valutata 1 stelle su 5

Pretty HACKED OFF.

Pretty HACKED OFF.
Searched for campingaz 907 refill.
Go outdoors ad came up for £26 for members. (Needed to renew)
Turned out to be £50 for the gas
More expensive than anywhere else on my search. Not even my 10% discount was valid on the gas either.
Won't be going back. !!!!!

12 settembre 2026
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Risposta di GO Outdoors - Team Valley

Thank you for review.

We are sorry to hear how disappointed you were with your recent instore experience. We understand how frustrating it must have been to see a price of £26.00 for members in your search only to find out that the Campingaz 907 refill was priced differently when you came to purchase.

It’s possible that the search result you found was linking to an older page or cached price, rather than the current product price. We appreciate that this would understandably be confusing and frustrating, and we’re sorry for the disappointment caused.

We also appreciate your frustration regarding the 10% discount not being applicable to gas products. Some items are excluded from this discount.

Kind regards
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Excellent service in store today

Excellent service in store today, we were served by a very polite, friendly and helpful man named John-Paul.

11 settembre 2026
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Risposta di GO Outdoors - Team Valley

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Change done at the store with no difficulty

Order delivered promptly. Needed to change shoe size, which was done at the store with no difficulty.

24 agosto 2026
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Risposta di GO Outdoors - Team Valley

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Good experience

Ged was a great help with choosing hiking trainers and a bag for an upcoming trip, thank you!

8 settembre 2026
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Risposta di GO Outdoors - Team Valley

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

I am very happy from start too finish…

I am very happy from start too finish with my order from Go Outdoors.
The order was delivered quickly, but I unfortunately had to return it to store. My refund came through very quick and I was kept up to date with the progress all the way through.

27 agosto 2026
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Risposta di GO Outdoors - Team Valley

Thanks for the 5 star review.

We hope your next experience with us is as good as this one.

Thanks again
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Visited Fishing Republic and was helped…

Visited Fishing Republic and was helped by Finlay at the Gateshead store. He was super knowledgable and gave me some great advice.

5 settembre 2026
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Risposta di GO Outdoors - Team Valley

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Thank you Max!

I came in to look at backpacks as I’m going travelling soon and was served by Max who was so lovely and incredibly helpful! I had no idea what I was looking for but Max took the time to show me all the different options in store and helped me work out which ones would be best suited to me. He also showed me how to properly fit the backpack, which was so helpful! Unfortunately I didn’t end up going with one of the backpacks in the store but I will absolutely be back to get the rest of my travelling gear. Thank you!

29 agosto 2026
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Risposta di GO Outdoors - Team Valley

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Visited looking for some hiking boots

Visited looking for some hiking boots. Andy was super knowledgeable and friendly to help me make a decision!

29 agosto 2026
Non scritta su invito
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Risposta di GO Outdoors - Team Valley

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Amazing service

Amazing service! Millie helped me sort out a membership for the best deal after already finding the perfect sleeping mat to fit my needs. Thanks so much!

26 agosto 2026
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Risposta di GO Outdoors - Team Valley

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Great customer service from Max ana…

Great customer service from Max ana Alexander for sleeping bag and electric hook up very knowledgeable and helpfull much appreciated it was Anthony not Alexander sorry Anthony

24 agosto 2026
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Risposta di GO Outdoors - Team Valley

Hi,

Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Staff member Michael Mc was brilliant.

Staff member Michael Mc was brilliant.
He was very knowledgable about the walking shoes we were looking at.
Friendly, great advise and a credit to your store and company.
Store it self is bright and clean.

26 agosto 2026
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Risposta di GO Outdoors - Team Valley

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Went to get some new trail shoes

Went to get some new trail shoes. Good selection available. Kaj was very helpful and friendly. Pleased with my purchase.

24 agosto 2026
Non scritta su invito
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Risposta di GO Outdoors - Team Valley

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Staff was extremely helpful,

Staff was extremely helpful,

15 agosto 2026
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Risposta di GO Outdoors - Team Valley

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Fast efficient service with everything…

Fast efficient service with everything i needed

13 agosto 2026
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Risposta di GO Outdoors - Team Valley

Hi
Many thanks for taking some time to give us a 5 star review. We hope your next experience with us is as good as this one.

Thanks again
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Positive feedback for Andy

I was looking for a new pair of hiking boots and I received very good support from the staff. Andy was great. He was proactive, responsive, knowledgeable and friendly.
He gave me options based on the information I had provided, suggested alternatives and even gave advice regarding cleaning and maintenance. Andy was that good, I made additional purchases for the cleaning and waterproofing products.
Even more, Andy was so supportive while juggling queries from other customers. Even when I tried boots and was pleased with them, he went and brought more boots and answered more questions.
Thank you!

16 agosto 2026
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Risposta di GO Outdoors - Team Valley

Thanks so much for the 5 star review.

We're pleased you got the support you needed and for taking the time to review us here.

Best wishes,
Go Outdoors Customer Care Team

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