I purchased walking boots, shoes and socks for a hiking trip. Tim served me on the footwear department. He was extremely helpful and knowledgeable. I also had help and advice from two female membe... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Click and collect notifications still not working. Both my previous orders showing 'preparing your order' so just went to the store to check and on both occasions my stuff was there waiting for col... Leggi di più
L'azienda ha risposto
Tim who works at Go Outdoors Swansea, Llansamlet gave us fantastic service and advice on the best hiking boots to take on our upcoming trip to Base camp in Nepal. There was no pressure to buy, jus... Leggi di più
L'azienda ha risposto
Visited the store yesterday and received fantastic service. Rachael in the shoe department was helpful, patient and knowledgeable about hiking and my particular needs. She went out of her way to find... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di articoli per il campeggio
- anche in
- Club di arrampicata
- Negozio di abbigliamento activewear
- Negozio di articoli per la corsa
- Negozio di biciclette
- Servizio di equitazione
Informazioni su GO Outdoors - Swansea
Scritti dall'azienda
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Scritti dall'azienda
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Informazioni di contatto
Bran Close, Llansamlet, SA7 9DE, Swansea, Regno Unito
- 01792 966114
4,8
Eccellente
3K recensioni
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Le persone hanno visualizzato anche
Absolutely outstanding service
Wow both Tim and Mark were absolutely excellent and certainly knew their stuff, ive been looking for decent walking boots for ever, ordering on line is just not the same and always end up sending them back! You cant beat personal service and they were both fantastic, I am one very happy customer and will certainly be going back there, thanks Tim and Mark for all your advice and help absolutely outstanding, they need a pay rise!! Xxx
28 ottobre 2025
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Risposta di GO Outdoors - Swansea
Hi,
We're really glad you took time out to rate us as 5 stars here on Trustpilot. Hopefully we can deliver more wow experiences for you in the future.
Thanks again,
Go Outdoors Customer Care Team
Flogas cylinder purchase
We bought Flogas cylinder from Go Outdoors Swansea, and we were helped by Max. He was very knowledgeable, advised us on different options available, comparable costs and helped us to choose the option that worked best for us. He even helped us to try the connection to our pizza oven to ensure that our chosen cylinder works. We wanted to thank Max for all his help and advice
24 ottobre 2025
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Risposta di GO Outdoors - Swansea
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Risposta di GO Outdoors - Swansea
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Been here many times
Been here many times, loyalty card well worthwhile. Excellent service and advice regarding tents, sleeping bags, boots etc.
24 ottobre 2025
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Risposta di GO Outdoors - Swansea
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
I was served by Nicola and she helped…
I was served by Nicola and she helped me with a refund and a problem with my receipt, overall brilliant, speedy and friendly service all around. Will definitely return!
23 ottobre 2025
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Risposta di GO Outdoors - Swansea
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Good help and advice
Unfortunately I had to return a pair of walking boots as they were leaking. No problem at all changing then for another pair and with help and advice from Tim, I upgraded my boots and was happy to do so.
21 ottobre 2025
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Risposta di GO Outdoors - Swansea
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Risposta di GO Outdoors - Swansea
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Risposta di GO Outdoors - Swansea
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
What amazing staff you have
What amazing staff you have. Nothing too much trouble, made sure we had the right part for the right job. Really helpful, thank you Janette
18 ottobre 2025
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Risposta di GO Outdoors - Swansea
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Bit of a difficult one really
Bit of a difficult one really, hence only 3 stars The service in store was first rate, however, I placed an order for an adults changing robe and a kids one, had the confirmation email to collect, arrived at the store to find that they didn’t have the kids one I had reserved.
In this day and age, you really should know your stock availability if you offer click and collect
Edited to change to 5 stars due to the excellent service I received in store today.
I was served by Bailey and the manager, Sarah I think her name is.
They honoured the online price of a kids changing robe even though it was 2 days after the offer ended, possibly because the one ordered wasn’t available upon collection.
The measure of a good store is how they deal with issues, for this, they deserve 5 stars.
18 ottobre 2025
Risposta di GO Outdoors - Swansea
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
I cannot remember his name, amazing member of staff
I cannot remember his name, I walked in with a fishing rod I have no experience with fishing. The worker helped me loads and explained everything! He had a lot of patience! He also helped me set up the rod. Amazing guy! Very very helpful!! I’m so grateful. Ass 71/2 till trans 865. Thursday October 16 14:19.10 2025. Please give him a praise
16 ottobre 2025
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Risposta di GO Outdoors - Swansea
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Kirsty was extremely helpful
Kirsty was extremely helpful, I’d brought the wrong wallet and left my Go Card at home but she was able to locate me on the system with no difficulty.
First rate 👍
14 ottobre 2025
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Risposta di GO Outdoors - Swansea
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
the item i went to your store to…
the item i went to your store to purchase was in stock and at a very competitive price
5 ottobre 2025
Risposta di GO Outdoors - Swansea
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Great staff
Decent range of kit to view and try (I was looking for boots and waterproofs. Staff very patient and helpful. Dylan especially knowledgeable but Amelia and Max also very helpful
7 ottobre 2025
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Risposta di GO Outdoors - Swansea
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Risposta di GO Outdoors - Swansea
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Risposta di GO Outdoors - Swansea
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
2 members of staff not very helpful I…
2 members of staff not very helpful I was looking for awning metal pegs should of made the time to show where the items are instead of just pointing which way
3 ottobre 2025
Risposta di GO Outdoors - Swansea
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
served by Nicola and what a lovely lady…
served by Nicola and what a lovely lady 😀
3 ottobre 2025
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Risposta di GO Outdoors - Swansea
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Kirsty was great in llansamlet
Kirsty was great in llansamlet . Diolch
3 ottobre 2025
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Risposta di GO Outdoors - Swansea
Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Go Outdoors Customer Care Team
Popped into swansea branch and had a…
Popped into swansea branch and had a return and mark helped and advised me on a new sleeping bag took me to the RAB range and talked me through all the options until we got to to the perfect one for me he then handed me over to ella and ella made the exchange no issues al all she even opened the bag to make sure the stuff sack was inside going that extra mile really does make a difference
30 settembre 2025
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Risposta di GO Outdoors - Swansea
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
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