GO Outdoors - Stoke Recensioni 

4822
•
TrustScore 5 su 5

4,9

Festival Park, Pavilion Drive, ST1 5SJ Stoke-on-Trent, GB

•

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

I came into buy a camp stove for home use in case of black outs etc. Met a member of staff called Joel who was exceptional. Joel was very attentive, patient with all my questions, extremely knowledgab... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

My other half purchased a coat in the wrong size and removed the tags. Claire and Nathan were super, they made it so easy to get it swapped without any issues and actually spoke to you like human bein... Leggi di più

L'azienda ha risposto

Valutata 4 stelle su 5

Good service at the walking shoes section, and professional check out despite an issue - quickly resolved by James. The till was showing an incorrect price. Speedily checked and the till updated. Well... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Greeted by a lovely young man called Tom who helped me find exactly what I was after and gave me some great advice on which one to get. He was very friendly and polite and made my trip to the store mu... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di articoli per il campeggio
  2. anche in
  3. Club di arrampicata
  4. Negozio di abbigliamento activewear
  5. Negozio di articoli per la corsa
  6. Negozio di biciclette
  7. Servizio di equitazione

Informazioni su GO Outdoors - Stoke

Scritti dall'azienda

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Scritti dall'azienda

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Informazioni di contatto

  • Festival Park, Pavilion Drive, ST1 5SJ, Stoke-on-Trent, Regno Unito

  • 01782 307800

4,9

Eccellente

TrustScore 5 su 5

5K recensioni

5 stelle
4 stelle
3 stelle
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4,9

Tutte le recensioni

(4822)

36.702 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Very easy and the staff who helped us…

Very easy and the staff who helped us was very nice 👍

18 ottobre 2026
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Logo di GO Outdoors - Stoke

Risposta di GO Outdoors - Stoke

Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

I was served and helped by Tom today at…

I was served and helped by Tom today at the Hanley/Festival Park store, he made sure i had everything i needed and was very polite and helpful. Thanks so much ☺️

18 ottobre 2026
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Risposta di GO Outdoors - Stoke

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

We were served today by Teresa who was extremely helpful

We were served today by Teresa, excellent customer service, she was so helpful, fetched many pairs of shoes without hesitation for us to try on, very knowledgeable and really friendly, thank you to Teresa for your help during our visit

16 ottobre 2026
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Risposta di GO Outdoors - Stoke

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Excellent

Excellent, knowledgeable service from James

11 ottobre 2026
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Logo di GO Outdoors - Stoke

Risposta di GO Outdoors - Stoke

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Hiking boots

I bought some hiking boots. I was served by Theresa who was patient and also knowledgeable about the range I was interested in. She was able to show me what to look for and how to use them correctly. Overall it was enjoyable and fun experience. When I left I was confident that I had exactly what I was looking for
⭐️⭐️⭐️⭐️⭐️

15 ottobre 2026
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Risposta di GO Outdoors - Stoke

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Went in today for my daughter first…

Went in today for my daughter first horse helmet. Ellie was very nice and helpful as I haven’t got a clue about horse stuff. She took the time to make sure it fitted right couldn’t of asked for any one nicer to help

15 ottobre 2026
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Risposta di GO Outdoors - Stoke

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Harry & Sam were absolutely brilliant

Harry & Sam were absolutely brilliant, they were so helpful when i came into store to purchase fishing equipment and bait for my son and for myself as a first time fisher !
They both took time to explain different options and shared lots of valuable tips !
I will definitely be returning very soon !

2 ottobre 2026
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Risposta di GO Outdoors - Stoke

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Real store service

Poppin to look at their tents, thought we’d buy off the website as we didn’t want to lug in around all day.
In store offers aren’t available on the web do gave the store a call with it’s own published no. Chelsey and Jenny thank you for putting what we wanted to one side I’ve picked it up today.
Putting real in retail, life in the highstreet yet!

14 ottobre 2026
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Risposta di GO Outdoors - Stoke

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Excellent service from Theresa for…

Excellent service from Theresa for myself and my daughter when buying and trying on walking shoes
Would highly recommend Theresa

15 ottobre 2026
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Risposta di GO Outdoors - Stoke

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Excellent service from Jess

Excellent service from Jess. Credit to your team!

10 ottobre 2026
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Logo di GO Outdoors - Stoke

Risposta di GO Outdoors - Stoke

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Thanks to Theresa

Went to Festival
park - Go Outdoors for walking boots - Theresa gave good advice and guidance- excellent customer service- very happy with experience. Thank you.

12 ottobre 2026
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Logo di GO Outdoors - Stoke

Risposta di GO Outdoors - Stoke

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Priced matched shoes for me… great…

Priced matched shoes for me… great service. Staff were very friendly and helpful

11 ottobre 2026
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Logo di GO Outdoors - Stoke

Risposta di GO Outdoors - Stoke

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

From torn Wellies to new Boots!

I was approached quickly by ? a store manager, Jo who identified my reason for entering the store, she took me to the till where Jen, found the time of my item purchase, and the amount I had spent? As the goods were faulty, (wellington boots both split) I was asked to go and choose a new pair and bring them back to the till. Rory was the young man in shoe/boot department and was extremely pleasant and very helpful. With new boots in hand I returned to the till where Ben took the balance payment. Problem sorted, all the staff were fantastic 😊
Jo/Jen/Rory and Ben

14 ottobre 2026
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Risposta di GO Outdoors - Stoke

Thanks for the 5 star review.

We hope your next experience with us is as good as this one.

Thanks again
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

The Staff and Service

The Staff and Service. I wanted a replacement waterproof jacket. Layout of store now has each one with brand stand. I did not have a brand in mind, but did have requirements such as external map/ phone pocket, length etc. Caitlin was on it. Excellent product knowledge. At the till Jenny helpfully asked if i had a Blue light which i do but hadnt thought to mention. Thank you

12 ottobre 2026
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Logo di GO Outdoors - Stoke

Risposta di GO Outdoors - Stoke

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Go Outdoors Customer Care Team

Valutata 4 stelle su 5

Ok I am happy

Ok I am happy

26 settembre 2026
Logo di GO Outdoors - Stoke

Risposta di GO Outdoors - Stoke

Thanks for giving us 4 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Valutata 4 stelle su 5

Good service at the walking shoes…

Good service at the walking shoes section, and professional check out despite an issue - quickly resolved by James. The till was showing an incorrect price. Speedily checked and the till updated. Well done.

10 ottobre 2026
Non scritta su invito
Logo di GO Outdoors - Stoke

Risposta di GO Outdoors - Stoke

Thanks for the great review.

Hopefully this 4 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Clare and nathan were very helpful…

Clare and nathan were very helpful great customer service

1 ottobre 2026
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Logo di GO Outdoors - Stoke

Risposta di GO Outdoors - Stoke

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Relaxed shopping experience

Spacious shop, allowing for a relaxed shopping atmosphere. Great variety. Staff helpful and polite.

9 ottobre 2026
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Logo di GO Outdoors - Stoke

Risposta di GO Outdoors - Stoke

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Great selection of outdoor gear

Great selection of outdoor gear. Went specifically for Altra trail shoes, Good choice and great to be able to try them on. Theresa was particularly helpful, bringing extra choices in my size. She was very friendly and chatty too. Found the perfect pair and they were in the sale too.

10 ottobre 2026
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Logo di GO Outdoors - Stoke

Risposta di GO Outdoors - Stoke

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

I knew what I wanted & it was in stock

I knew what I wanted & it was in stock.
Harry was pleasant enough on the checkout.

10 ottobre 2026
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Logo di GO Outdoors - Stoke

Risposta di GO Outdoors - Stoke

Hi,

Thanks for taking the time to leave us a 5 star review. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
Go Outdoors Customer Care Team

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