Visited the stoke go outdoors after we couldn’t get everything we needed online, and we’re so glad we did! We not only got what we needed, but for a great price too! The staff were extremely hel... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
Brought a Berghaus 600XL tent. Tent is fantastic, was a small issue but the customer service at Go Outdoors Hanley was incredible. Old skool customer service, looking for solutions and ways to help th... Leggi di più
L'azienda ha risposto
I recently went to Go Outdoors, Hanley with my adult son on a Saturday morning, to buy him a pair of walking trainers/shoes. Anthony was very knowledgeable and really helped my son make an informed c... Leggi di più
L'azienda ha risposto
Visited festival park Stoke-on-trent store ,and was served by 2 lovely girls both called katie ,very helpful ,was ment to collect a tent the next day and they got it ready there and then in the shop... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di articoli per il campeggio
- Negozio di abbigliamento activewear
- Negozio di biciclette
- Club di arrampicata
- Servizio di equitazione
- Negozio di articoli per la corsa
Informazioni su GO Outdoors - Stoke
Scritti dall'azienda
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Scritti dall'azienda
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Informazioni di contatto
Festival Park, Pavilion Drive, ST1 5SJ, Stoke-on-Trent, Regno Unito
- 01782 307800
4,9
Eccellente
5K recensioni
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Le persone hanno visualizzato anche
Festival park
Visited festival park Stoke-on-trent store ,and was served by 2 lovely girls both called katie ,very helpful ,was ment to collect a tent the next day and they got it ready there and then in the shop for us to take away with us. Both very polite
Harry on the lower level till is also lovely to deal with very good and polite.
27 luglio 2026
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Risposta di GO Outdoors - Stoke
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Carol helped my daughter to pick horse…
Carol helped my daughter to pick horse riding boots and gave advice on the boots and other items. Carol was very helpful, knowledgeable and nice. Julie :)
24 luglio 2026
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Risposta di GO Outdoors - Stoke
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Fantastic customer service!
Visited the stoke go outdoors after we couldn’t get everything we needed online, and we’re so glad we did!
We not only got what we needed, but for a great price too!
The staff were extremely helpful from start to finish. One staff member upstairs overheard us talking about a kitchen we wanted but it couldn’t find. This staff member (didn’t get name sorry), and Tilly located the display kitchen and allowed us to take this! We were so grateful as it was out of stock everywhere! And we got it for a bargain price.
Harry on the till was also fantastic, very friendly and accommodating, helping us locate our membership information.
Thanks, we’re now sorted for our camping trip!
29 luglio 2026
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Risposta di GO Outdoors - Stoke
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Great value and unbelievable service by…
Great value and unbelievable service by Harry
29 luglio 2026
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Risposta di GO Outdoors - Stoke
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Wrong address!
The store at festival park stoke was great when we got there but due to the the wrong address on the website we wasted half hour round stokes one way system trying to find the store. We eventually parked up and went on foot and after still not being g able to find the store we asked inside a little shop who said the store had moved some time ago. 😡😡
28 luglio 2026
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Risposta di GO Outdoors - Stoke
Thank you for taking the time to leave your review.
We are pleased to hear that your experience in store at Festival Park was positive, but we are very sorry to learn that the address shown on our website was incorrect. We appreciate how frustrating it must have been to spend time navigating Stoke's one-way system and searching for the store, only to discover it had moved.
This is not the experience we want for our customers, and we understand the inconvenience this caused before your visit even began.
Your feedback has been noted and will be shared with the relevant team so that the store information can be reviewed and updated where necessary.
Thank you again for bringing this to our attention, and please accept our sincere apologies for the frustration caused.
Kind regards
Go Outdoors Customer Care Team
Got the right walking shoes today with…
Got the right walking shoes today with a lot of help and patience from Ben , also Harry was very helpful and pleasant and polite.
28 luglio 2026
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Risposta di GO Outdoors - Stoke
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
…..…
first time in this go-outdoors store today, thank you to niamh for being friendly and going out of her way to help me find what i needed. really great customer service and positive experience 👍🏼
28 luglio 2026
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Risposta di GO Outdoors - Stoke
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Excellent service from a very polite…
Excellent service from a very polite and helpful young man named Harry. He offered to help me to take my goods to the car. He also helped with my membership
28 luglio 2026
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Risposta di GO Outdoors - Stoke
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Great assistance when purchasing…
Great assistance when purchasing folding chairs and top class service from Harry on the tills who offered unprompted to help carry the chairs and the heavy folding trolley to my car.
28 luglio 2026
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Risposta di GO Outdoors - Stoke
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Very helpful members of staff
Very helpful members of staff, found everything we were looking for. Served by Harry, thanks!
28 luglio 2026
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Risposta di GO Outdoors - Stoke
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Harry was extremely helpful today with…
Harry was extremely helpful today with our purchases at Go outdoors
28 luglio 2026
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Risposta di GO Outdoors - Stoke
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
A great experience buying a new pair of…
A great experience buying a new pair of trainers. Anthony spent a lot of time talking through different options and was very knowledgeable.
Huge selection of brands and lots of offers.
26 luglio 2026
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Risposta di GO Outdoors - Stoke
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Fantastic service as always at this…
Fantastic service as always at this branch, massive shout out to Hayley and Ethan who were super patient helping me find sizes
4 luglio 2026
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Risposta di GO Outdoors - Stoke
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.
Kind regards,
Go Outdoors Customer Care Team
Great all round
Well looked after store, easy to find everything, toilets always clean and customer service great. Tom was our cashier and he was very friendly and had a great, smiley attitude to all customers 😁
26 luglio 2026
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Risposta di GO Outdoors - Stoke
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
My first time buying from this store (…
My first time buying from this store ( and company entirely! ) and i found the experience really pleasant thanks to Tom :) I didnt expect any service to be honest but he was attentive, quick without making me feel rushed , and even looked at my tote bag when I asked if he thought my stuff would fit in, which usually never happens 🤣 5/5!
26 luglio 2026
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Risposta di GO Outdoors - Stoke
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Rory was very helpful with all our…
Rory was very helpful with all our questions and helping me to find what I needed before my expedition. Great customer service
26 luglio 2026
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Risposta di GO Outdoors - Stoke
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Buying walking shoes.
I recently went to Go Outdoors, Hanley with my adult son on a Saturday morning, to buy him a pair of walking trainers/shoes. Anthony was very knowledgeable and really helped my son make an informed choice on the shoes he was buying. With such a big range of choices Anthony was instrumental in my son getting the perfect pair of shoes.
Thanks Anthony!
20 giugno 2026
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Risposta di GO Outdoors - Stoke
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
What pleasant staff which we found very helpful. The manager was most helpful.
Is the lady waiting for our lot mention something about
26 luglio 2026
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Risposta di GO Outdoors - Stoke
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Great store
Great store, gave out good advice for what I needed and the cashier Katie D was very friendly :)
26 luglio 2026
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Risposta di GO Outdoors - Stoke
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Always great service
Always great service. Rory very Pleasant to deal with
26 luglio 2026
Non scritta su invito
Risposta di GO Outdoors - Stoke
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
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