Looking at Seat Boxes to upgrade my old one. Brett at Stockport branch was really helpful. Very knowledgeable about different brands. Took the time to open some out to demonstrate. Explained additiona... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
We visited the Stockport store to buy boots and clothing for a forthcoming trek. I managed to purchase everything i needed and I was helped by several members of staff who were helpful and knowledgea... Leggi di più
L'azienda ha risposto
Served by Ted. Returned a coat as I found it cheaper on the brand’s own website, Ted was really helpful and assisted in refunding the discount. Quick service and no issues, great customer service.
L'azienda ha risposto
Fabulous customer service from Manager John and cashier Lorna W. I had a complicated issue with a gift card but they resolved it in a way that exceeded my expectation and couldn’t have been more prof... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di articoli per il campeggio
- anche in
- Club di arrampicata
- Negozio di abbigliamento activewear
- Negozio di articoli per la corsa
- Negozio di biciclette
- Servizio di equitazione
Informazioni su GO Outdoors - Stockport
Scritti dall'azienda
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Scritti dall'azienda
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Informazioni di contatto
Stockport Road, SK3 0TQ, Stockport, Regno Unito
- 01615 096529
4,7
Eccellente
3K recensioni
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Le persone hanno visualizzato anche
Craig from the Cheadle store was…
Craig from the Cheadle store was extremely helpful when I was trying the ladies merrell hiking boots. Very knowledgeable on the products available in store
27 maggio 2026
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Risposta di GO Outdoors - Stockport
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
excellent service
once again served by Lorna who was again polite, courteous and very helpful member of staff and is a credit to the Go outdoors organisation. Being able to use my blue light card in store is brilliant to which i am grateful.
Highly recommended store
19 giugno 2026
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Risposta di GO Outdoors - Stockport
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Lorna who was working on the till…
Lorna who was working on the till served me she was amazing Very Friendly and Helpful she is an asset to go outdoors and should get more recognition ☺️ We were all impressed by her excellent Attention to detail and going the Extra mile.We will definitely be returning.Thankyou
12 giugno 2026
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Risposta di GO Outdoors - Stockport
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Go Outdoors Customer Care Team
Brilliant service by Lorna.W
Brilliant service by Lorna.W. Very friendly and helpful, many thanks!
12 giugno 2026
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Risposta di GO Outdoors - Stockport
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Lana W's help today was above and beyond
We were served by Lana W today and the help and advice she gave was superb. We bought three items at a fantastic price.
11 giugno 2026
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Risposta di GO Outdoors - Stockport
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Really patient lady served me and…
Really patient lady served me and helped find account membership address and reinstate, also helped me use my student discount which was great. I believe her name is Lorna and I really appreciated her help
11 giugno 2026
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Risposta di GO Outdoors - Stockport
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Came into today to get some new hiking…
Came into today to get some new hiking shoes, was served at the till by Lorna, such a lovely experience. Thank you ☺️
11 giugno 2026
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Risposta di GO Outdoors - Stockport
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Lorna dealt with my return request for insoles
Lorna dealt with my return request for some insoles I had mistakingly bought in the wrong size(american).
This enabled me to purchase three more pairs in the correct size, english.
Very friendly and polite, pleasure to deal with.
11 giugno 2026
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Risposta di GO Outdoors - Stockport
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
Found what I needed and great staff…
Found what I needed and great staff especially Lorna very helpful 😀
11 giugno 2026
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Risposta di GO Outdoors - Stockport
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Don't do a collect in store from an online order
Ordered a gazebo that was in stock in the store, did they bring one of these down to the collect in store area, NO, they shipped one in from elsewhere. I went in 3 days after placing the order to collect it expecting it to be ready. That's when I was told it was coming in from elsewhere, I was told I could go upstairs and pick one up but I'd have to buy it again then cancel my order and try to get a refund when it came into store. I never got a notification to say it was in store, after 3 weeks I went in to see if it had arrived. It had but it took 15 mins to find all the parts, very disappointing performance overall, hence 1 star.
27 maggio 2026
Risposta di GO Outdoors - Stockport
Thank you for taking the time to share your experience. We’re really sorry to hear how frustrating this process has been for you.
We completely understand your expectations when placing a click and collect order for an item showing as in stock, and we apologise that this was not fulfilled as expected. The decision to source your item from another location, along with the lack of clear communication and notification, has understandably caused inconvenience.
We’re also sorry to hear about the experience in store, both in terms of the advice given and the delay in locating all parts of your order when you visited. This is not the level of service we aim to provide.
Your feedback has been noted and will be shared with the relevant teams to help improve both our processes and communication moving forward.
Thank you again for bringing this to our attention, and we hope we’ll have the opportunity to provide you with a much smoother experience in future.
Kind Regards
GO Outdoors Customer Care
Amazing
Lorna W served me on the till, so lovely and kind. A credit to the company
9 giugno 2026
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Risposta di GO Outdoors - Stockport
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Go Outdoors Stockport
Lorna W. At the Stockport store, Was very helpful, I had a query when I first went in to the store and she was very knowledgeable, helpful and pleasant. I found what I went in for easily.
Lorna W. Was very helpful at the checkout registering my new card for me.
8 giugno 2026
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Risposta di GO Outdoors - Stockport
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Top customer service
Thank you to Lorna for sorting out my membership card and Blue Light discount.
8 giugno 2026
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Risposta di GO Outdoors - Stockport
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Great experience
Served by Lorna on the till - very friendly and sorted us out with student discount which was great! All members of staff ready to help when we asked, thank you!
8 giugno 2026
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Risposta di GO Outdoors - Stockport
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Thank you to Ollie who was on footwear…
Thank you to Ollie who was on footwear for helping me with choosing some walking shoes - they are perfect.
He was super knowledgeable and patient! Great customer service.
26 maggio 2026
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Risposta di GO Outdoors - Stockport
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Helpful
Helpful, ftiendly and informative service especially from Lorna W at the Stockport store.
5 giugno 2026
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Risposta di GO Outdoors - Stockport
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Staff always very helpful and plenty to…
Staff always very helpful and plenty to choose from at good prices.
21 maggio 2026
Risposta di GO Outdoors - Stockport
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Helpful Lorna
I first made a telephone call to the store to check availability of the cooler box I wished to purchase. A very pleasant voice which I later found out was Lorna was very helpful and cheerful on the phone making a nice change.
Riding at the store I found a very wide range of cooler boxes and I was very pleased to purchase the particular one I wanted.
It was quite a nice surprise to find that Lorna who had been on the telephone was helping me at the Checkout desk. The only disappointment I had was to find out that my GO Outdoors discount card had actually expired just two days prior to my visiting the store so I didn't mind renewing my GO Outdoors card for a mere five pounds which I think is very good value when you think of the discount you can receive. Many thanks Lorna lovely to have met you
2 giugno 2026
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Risposta di GO Outdoors - Stockport
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Lorna dealt with a blue light discount…
Lorna dealt with a blue light discount for me. After making a purchase I returned to the store because I forgot to ask for the discount. Lorna was very polite and professional and despite some technical issues with the till, she persisted and applied the discount for me. All excellent service with a smile. Thank you very much Lorna. Sarah
1 giugno 2026
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Risposta di GO Outdoors - Stockport
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Great customer service from Matt
Great customer service from Matt. Knowledgeable and committed. He took extra steps to make sure I was buying the right product for a gas BBQ.
30 maggio 2026
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Risposta di GO Outdoors - Stockport
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
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