GO Outdoors - Reading (Express) Recensioni 

187
TrustScore 5 su 5

4,9

Chain Street 3, RG1 2HX Reading, England, GB


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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Came in for two-man tent and some sleeping bags, Anya made us aware of the offer you had on and was so helpful- gathering the things we needed and running downstairs for other things. She was absolute... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Visited the store on the 31/07/2026. I was attended by Sammi. She was incredibly kind, attentive, and so easy to chat to. She listened to exactly what I needed and gave honest sales advice without any... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Luciona saw us looking at the rucksacs and offered help. Having ascertained why my son needed the sac and the specific requirements she talked us through several bags attributes, pros and cons. He i... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

We brought 4 tshirts off the peg in the correct size with no hassle for my husband who needs special sizing. This in itself constitutes a positive shopping experience! Ciaran and Samri we really... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di articoli per il campeggio
  2. Negozio di abbigliamento activewear
  3. Negozio di biciclette
  4. Club di arrampicata
  5. Servizio di equitazione
  6. Negozio di articoli per la corsa

Informazioni su GO Outdoors - Reading (Express)

Scritti dall'azienda

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Scritti dall'azienda

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Informazioni di contatto

  • Chain Street 3, RG1 2HX, Reading, England, Regno Unito

4,9

Eccellente

TrustScore 5 su 5

187 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,9

Tutte le recensioni

(187)

34.600 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Great experience

Great experience. A clean store stocked with a wide range of articles. The sales advisors are also excellent- patient knowledgeable people like Sam, who can help you find what you need. I’m chuffed with my new shoes and will be back.

17 luglio 2025
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Logo di GO Outdoors - Reading (Express)

Risposta di GO Outdoors - Reading (Express)

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

On my visit to the Reading shop today I…

On my visit to the Reading shop today I found the staff extremely helpful. The staff were knowledgeable and friendly and were able to order me the size of crop trousers they didn't have in store but could deliver to my home. I was satisfied that the £5 Go Outdoors membership was a good deal and took up on this. I mentioned that the ladies Peter Storm walking trousers were limited to dark colours black and navy and was disappointed that they didn't come in neutral colours which would be more appropriate for the summer. This was agreed but someone needs to know at Head Office (buyers dept). All in all a great experience. Thank you Judy

15 luglio 2025
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Risposta di GO Outdoors - Reading (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

GoOutdoors, Reading

I went to GoOutdoors to buy a sleeping bag as was my first time camping. Luciana was very kind and patient with me, explaining me everything I needed to make the right choice. She was right there if I needed extra help but also gave me space and time to think and made me feel very comfortable. She cheered my day and I'm very happy with my purchase! I wish all the stores would have this attention and dedication with the client!

13 luglio 2025
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Logo di GO Outdoors - Reading (Express)

Risposta di GO Outdoors - Reading (Express)

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Excellent service

Excellent service, had everything I wanted. Chinmaya was really helpful and attentive. Great place to get your outdoor gear.

13 luglio 2025
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Risposta di GO Outdoors - Reading (Express)

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Good quality at good prices

Good quality at good prices. Lovely and helpful staff

11 luglio 2025
Logo di GO Outdoors - Reading (Express)

Risposta di GO Outdoors - Reading (Express)

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Helpful staff members (Ciaran) answered…

Helpful staff members (Ciaran) answered all questions well

12 luglio 2025
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Risposta di GO Outdoors - Reading (Express)

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Outstanding customer service - Veronica!

Last Saturday, my teenage son and I were served by Veronica, in Go Outdoors. She was so incredibly knowledgeable, patient, encouraging and kind, it was really fabulous. Veronica pointed out all the different aspects of the walking boots we were looking at and really helped my son make a good decision. Absolutely gold standard customer service - give that woman a raise!!

5 luglio 2025
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Logo di GO Outdoors - Reading (Express)

Risposta di GO Outdoors - Reading (Express)

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Luciana was very helpful with finding…

Luciana was very helpful with finding my old go outdoors membership, which saved a lot of money! Thank you

7 luglio 2025
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Logo di GO Outdoors - Reading (Express)

Risposta di GO Outdoors - Reading (Express)

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Visited the store in Reading and had

Visited the store in Reading and had first class service. Young man that served me was Ciaran. He was both polite and professional in helping me make a choice.

4 luglio 2025
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Logo di GO Outdoors - Reading (Express)

Risposta di GO Outdoors - Reading (Express)

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Ciaran delivers outstanding customer service

Looking for a new pair of walking boots, I recieved outstanding customer service from Ciaran. He asked a number of relevant questions to ensure that I chose a suitable pair, and showed no end of patience as a tested several pairs. He's undoubtedly a credit to the store.

4 luglio 2025
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Risposta di GO Outdoors - Reading (Express)

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Valutata 4 stelle su 5

Good range of products at various price points

The Reading branch has a good range of products available at various price points. Staff were helpful, notably Ciaran at front of house, and the items I requested to try appeared quickly from the store room. The loyalty club programme saved me some money as well! The only downside is that they don't stock half sizes of shoes in store.

30 giugno 2025
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Risposta di GO Outdoors - Reading (Express)

Thanks for the 4 star review.

We hope your next experience with us is as good as this one.

Thanks again
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Very helpfully staff

Very helpfully staff. Was served by Sam and he was excellent.

29 giugno 2025
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Logo di GO Outdoors - Reading (Express)

Risposta di GO Outdoors - Reading (Express)

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Great service

Ciaran was very helpful on my recent visit looking for a new pair of boots

28 giugno 2025
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Logo di GO Outdoors - Reading (Express)

Risposta di GO Outdoors - Reading (Express)

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Top service

Ciaran was a very friendly and professional member of your team …. First rate

28 giugno 2025
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Logo di GO Outdoors - Reading (Express)

Risposta di GO Outdoors - Reading (Express)

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Visit on June 28th.

Visited on June 28th. Veronica and staff helpful and enthusiastic. Had the sandals and shorts I was looking for, at much better prices than elswhere. A pleasant experience all round.

28 giugno 2025
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Logo di GO Outdoors - Reading (Express)

Risposta di GO Outdoors - Reading (Express)

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Great help from Sam

Great help from Sam in choosing and purchasing some walking shoes. Very much appreciated.

26 giugno 2025
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Logo di GO Outdoors - Reading (Express)

Risposta di GO Outdoors - Reading (Express)

Hi,

Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Sam was absolutely amazing and was so…

Sam was absolutely amazing and was so helpful that I ended up buying more than I planned! His advice was invaluable and he went the extra mile sourcing things I wanted. Sam is a real credit to Go Outdoors! Antoinette

25 giugno 2025
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Logo di GO Outdoors - Reading (Express)

Risposta di GO Outdoors - Reading (Express)

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Good experience in Go Outdoors

Was served by George who was very polite and knowledgeable about the boots and helped me pick a suitable pair. Would definitely come again.

22 giugno 2025
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Logo di GO Outdoors - Reading (Express)

Risposta di GO Outdoors - Reading (Express)

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Friendly and helpful customer service

Faizan very politely asked if I wanted to take a GoOutdoors card explaining the benefits and then quickly enrolling me, giving immediate savings. Faizan was friendly and it was a pleasure to meet him.

21 giugno 2025
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Logo di GO Outdoors - Reading (Express)

Risposta di GO Outdoors - Reading (Express)

Thanks for the 5 star review.

We hope your next experience with us is as good as this one.

Thanks again
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Staff incredibly helpful

It was amazing. Luciana was incredibly helpful and picked out the perfect equipment for my Duke of Edinburgh expedition. I will certainly be coming here for all of my outdoor kit from now on

22 giugno 2025
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Logo di GO Outdoors - Reading (Express)

Risposta di GO Outdoors - Reading (Express)

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Go Outdoors Customer Care Team

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