GO Outdoors - Poole Recensioni 

2842
TrustScore 5 su 5

4,8

Pitwines Retail Park, Pitwines Road, BH15 1XU Poole, GB


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Valutata 5 stelle su 5

From the moment we entered the store to see if we could exchange a pair of walking boots for a larger size, Rebecca was extremely helpful telling us where in the store we needed to go. Peter sorted ou... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

If I could give 6 stars I would, the guys in store were the most helpful and useful people we could've encountered. Helped me make a decision without being pushy towards anything in apeticular but... Leggi di più

L'azienda ha risposto

Valutata 4 stelle su 5

I was able to purchase a great rucksack for my forthcoming holiday trip, although unfortunately the walking shoes I was looking for were unavailable and out of stock in my size, as well as my alterna... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Had to return an unused sleeping bag. Served by Rebecca who couldn't have been more helpful. Despite a technical issue finding the item on the touch pad, and the queue building behind us, she dealt w... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di articoli per il campeggio
  2. Negozio di abbigliamento activewear
  3. Negozio di biciclette
  4. Club di arrampicata
  5. Servizio di equitazione
  6. Negozio di articoli per la corsa

Informazioni su GO Outdoors - Poole

Scritti dall'azienda

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Scritti dall'azienda

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Informazioni di contatto

  • Pitwines Retail Park, Pitwines Road, BH15 1XU, Poole, Regno Unito

  • 01202 013610

4,8

Eccellente

TrustScore 5 su 5

3K recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,8

Tutte le recensioni

(2842)

34.694 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Finn was extremely helpful

Finn was extremely helpful. I had found the sun shelter I wanted online but there was only one in store. When I got there it was up as a display model. Finn dismantled it for me, making sure all was present and correct and even gave me a discount as it was ex-display. Great custome service, highly recommend.

12 agosto 2026
Non scritta su invito
Valutata 5 stelle su 5

Great service from Callum and Ben T on…

Great service from Callum and Ben T on a regular basis. Definitely recommend.

13 agosto 2026
Non scritta su invito
Logo di GO Outdoors - Poole

Risposta di GO Outdoors - Poole

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Haleema was super helpful

Haleema was super helpful. A great member of the team. Thank you! Great value too!

13 agosto 2026
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Risposta di GO Outdoors - Poole

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Great service from Callum today at the store

Great service today at the store. Callum helped us find exactly what we wanted (camping table, kitchen and beds). There was none in stock, only the show items, but Callum assisted us to purchase those (which was not a problem for us). Very polite and helpful. Many thanks.

12 agosto 2026
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Logo di GO Outdoors - Poole

Risposta di GO Outdoors - Poole

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Valutata 4 stelle su 5

The shop is great.well laid out and…

The shop is great.well laid out and plenty to choose from with good prices too. Just lost a star because it took quite a while to find someone to help with what we wanted to buy ended up ordering online

29 luglio 2026
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Risposta di GO Outdoors - Poole

Hi,
4 star reviews are important to us and reviews like this help us establish that we're going in the right direction.

Thanks for shopping with us.

Kind Regards
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Great products and great prices

We went to GoOutdoors to buy an air windbreak, not a cheap item so needed advice. The assistant, Quinn, was very knowledgeable, explained clearly the differences between brands and was able to give a good discount. Adam at checkout was polite and helpful despite the hot weather and it being the end of the day. Quinn kindly carried the items to the car for us as well. We always get great service at this store, there is ample parking and the opening hours are really convenient.

11 agosto 2026
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Logo di GO Outdoors - Poole

Risposta di GO Outdoors - Poole

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Excellent service from the young man on…

Excellent service from the young man on the Rab coats section
Staff and service excellent

11 agosto 2026
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Risposta di GO Outdoors - Poole

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Happy as always

Happy as always with the service and products today. Rebecca was friendly and helpful.

10 agosto 2026
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Logo di GO Outdoors - Poole

Risposta di GO Outdoors - Poole

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Exemplary Service

I recently went to Go Outdoors in Poole. I needed a new pair of walking shoes. My feet are long and I often find that I can’t get my size in the range that most ladies shoes fit into.
I was served by Haleena. She was most helpful and was happy to go to and from the stock room to get a variety of different styles in my size until I was happy with my purchase.
She has also served me on previous occasions and I have to say that her service has always been exemplary. She is a credit to your company.

14 luglio 2026
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Risposta di GO Outdoors - Poole

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Valutata 2 stelle su 5

Customer service fault

I went into a store, on the advice of customer service, to collect a tent which had not been delivered.
I waited for over an hour for the manager to ring customer service and get the relevant information so as I could leave with my tent.
Surely there should be a direct number for them to call as the customer service rep had told me??

The staff in store however were great and also very apologetic for the delay (not their fault).

1 agosto 2026
Logo di GO Outdoors - Poole

Risposta di GO Outdoors - Poole

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Great customer service from Haleema.

Great customer service from Haleema.

8 agosto 2026
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Logo di GO Outdoors - Poole

Risposta di GO Outdoors - Poole

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Visited Poole shop

Visited Poole shop. Staff very helpful. We bought all that we went for and more!
Young lady in shoes/boots whose name began with H, very helpful indeed as was Andy on the till.
Always a good experience. Thank you.

8 agosto 2026
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Logo di GO Outdoors - Poole

Risposta di GO Outdoors - Poole

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Was served by Wiktor and he was ever so…

Was served by Wiktor and he was ever so helpful and answered all my questions. Just want to thank him for all his help

8 agosto 2026
Non scritta su invito
Logo di GO Outdoors - Poole

Risposta di GO Outdoors - Poole

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Great Service

Very pleased with the quick and helpful service by Haleema today. The store is very well layed out so it is easy to find the items you are looking for. The staff were all very friendly and helpful.

8 agosto 2026
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Logo di GO Outdoors - Poole

Risposta di GO Outdoors - Poole

Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

The sales assistant (Haleema) was very…

The sales assistant (Haleema) was very friendly, helpful and efficient in her roll.

7 agosto 2026
Non scritta su invito
Logo di GO Outdoors - Poole

Risposta di GO Outdoors - Poole

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Great store and haleeung the sales lady…

Great store and haleeung the sales lady was absolutely brilliant and helpful in helping me with best boots to buy for my walking. Would recommend this store and her to get walking boots. No pressure at all which I liked.

6 agosto 2026
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Logo di GO Outdoors - Poole

Risposta di GO Outdoors - Poole

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Great service from Callum

Great service from Callum, friendly and helpful. Many thanks.

6 agosto 2026
Non scritta su invito
Logo di GO Outdoors - Poole

Risposta di GO Outdoors - Poole

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

A really simple ordering process!

A really simple ordering process, and I loved the fact that I could spread my purchase over several payments. Gary, Dorset, August 7th.

30 luglio 2026
Logo di GO Outdoors - Poole

Risposta di GO Outdoors - Poole

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Go Outdoors is bye far one of the best…

Go Outdoors is bye far one of the best after sales service I have come across. When I wanted to return An item and losses my receipt Customer Support was superb. Marwah went above and beyond to ensure my purchase was recovered and sent me an email with all the information required. The Poole branch again was exceptional and Finn made the whole process painless. This is my first stop for Camping and Outdoor equipment. Thank you

6 agosto 2026
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Logo di GO Outdoors - Poole

Risposta di GO Outdoors - Poole

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Helpful staff

I bought some walking shoes today and was greatly helped by Haleema. She was knowledgeable and was of considerable assistance.

5 agosto 2026
Non scritta su invito
Logo di GO Outdoors - Poole

Risposta di GO Outdoors - Poole

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

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