GO Outdoors - Norwich Recensioni 

3108
TrustScore 5 su 5

4,8

City Trading Estate, NR2 4TQ Norwich, GB


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Scopri cosa dicono le persone

Valutata 5 stelle su 5

VERY WELL PRESENTED STORE. A MEMBER OF THE STORE TEAM (LEWIS) WAS VERY HELPFUL WHEN WE PAID FOR OUR ITEMS. SORTED US WITH A NEW MEMBERSHIP CARD (AS WE HAD LOST OURS) AND ALSO UPDATED MY EMAIL ADDRESS... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I was helped by Sean L, I wasn’t sure if an expensive coat was justified for one day on Ben Nevis, Sean explained my options with the types of clothes available and I ended up finding a sensible solut... Leggi di più

L'azienda ha risposto

Valutata 4 stelle su 5

Took a bit of searching to find the items we were after and had to wait a while to pay as only one person on the tills. We were served by a very helpful and informative Sophie who showed great patienc... Leggi di più

L'azienda ha risposto

Valutata 3 stelle su 5

Bought a tent but decided to return & purchase a different one having not removed from bag. Returned tent checked by staff but was found used. This means it has been returned previously to Norwich sto... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di articoli per il campeggio
  2. Negozio di abbigliamento activewear
  3. Negozio di biciclette
  4. Club di arrampicata
  5. Servizio di equitazione
  6. Negozio di articoli per la corsa

Informazioni su GO Outdoors - Norwich

Scritti dall'azienda

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Scritti dall'azienda

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Informazioni di contatto

  • City Trading Estate, NR2 4TQ, Norwich, Regno Unito

  • 01603 574399

4,8

Eccellente

TrustScore 5 su 5

3K recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,8

Tutte le recensioni

(3108)

35.496 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Great choice and at reasonable prices…

Great choice and at reasonable prices especially when you are a member.

2 luglio 2026
Non scritta su invito
Logo di GO Outdoors - Norwich

Risposta di GO Outdoors - Norwich

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Collection ready in minutes

Collection ready in minutes. Staff member informed other staff by radio that I was collecting my tent so they wouldn't stop me talking it out.
Nice to see staff mindful of shoplifting🤷

24 giugno 2026
Logo di GO Outdoors - Norwich

Risposta di GO Outdoors - Norwich

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Friendly helpful knowledgeable staff…

Friendly helpful knowledgeable staff (Laura). Thankyou

2 luglio 2026
Non scritta su invito
Logo di GO Outdoors - Norwich

Risposta di GO Outdoors - Norwich

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

The store had exactly what we wanted…

The store had exactly what we wanted and we were able to try everything on to make sure the fit was right.
We were served by Laura at the till and she asked about our eligibility for any further discounts on top of the Go Outdoors discount card, which was helpful.

30 giugno 2026
Non scritta su invito
Logo di GO Outdoors - Norwich

Risposta di GO Outdoors - Norwich

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Discount

Thanks Laura for reminding me I had a blue light card

29 giugno 2026
Non scritta su invito
Logo di GO Outdoors - Norwich

Risposta di GO Outdoors - Norwich

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Extremely helpful staff on the checkout.

Extremely helpful staff on the checkout.

29 giugno 2026
Non scritta su invito
Logo di GO Outdoors - Norwich

Risposta di GO Outdoors - Norwich

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

I was served at the till by Laura today…

I was served at the till by Laura today she was brilliant her customer service was impeccable helped with everything I needed

30 giugno 2026
Non scritta su invito
Logo di GO Outdoors - Norwich

Risposta di GO Outdoors - Norwich

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Staff were very helpful

Staff were very helpful, answered my questions when I had them.
Laura who served me at checkout was helpful regarding renewing my loyalty membership and then added my blue light discount on as well.

29 giugno 2026
Non scritta su invito
Logo di GO Outdoors - Norwich

Risposta di GO Outdoors - Norwich

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Great shop

Great shop, found exactly what we were looking for!
Laura was really friendly and helpful at the til, very happy customers :)

30 giugno 2026
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Logo di GO Outdoors - Norwich

Risposta di GO Outdoors - Norwich

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Excellent service

Excellent service. Very friendly and helpful in the Norwich store

15 giugno 2026
Logo di GO Outdoors - Norwich

Risposta di GO Outdoors - Norwich

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

Valutata 4 stelle su 5

Served by Laura today

Served by Laura today. She was very polite and pleasant.

29 giugno 2026
Non scritta su invito
Logo di GO Outdoors - Norwich

Risposta di GO Outdoors - Norwich

Thanks for the review.

We're grateful you felt it worthy of 4 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Nice store well set out

Nice store well set out. Asked man in bike section very helpful got what I wanted. Then asked Laura on tills. Well on most things and was helping all were to go. Asked if I had everything I needed. Yes and more

29 giugno 2026
Non scritta su invito
Logo di GO Outdoors - Norwich

Risposta di GO Outdoors - Norwich

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Annie at the Norwich store was very…

Annie at the Norwich store was very helpful today. She spent time listening to what type of walking boot I was looking for and brought several pairs for me to try. First class service from Annie. The boots I have are doing the job well. Many thanks.

27 giugno 2026
Non scritta su invito
Logo di GO Outdoors - Norwich

Risposta di GO Outdoors - Norwich

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Laura was lovely and polite and helped…

Laura was lovely and polite and helped us save £15 off our purchase today!

29 giugno 2026
Non scritta su invito
Logo di GO Outdoors - Norwich

Risposta di GO Outdoors - Norwich

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Was …buying bike accessories

Was served by Paul today because needed some advice on bike accessories very helpful also showed me on his bike how to fit the bike lock to the frame

27 giugno 2026
Non scritta su invito
Logo di GO Outdoors - Norwich

Risposta di GO Outdoors - Norwich

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Quick, easy, seamless.

We were served by Annie today and buying a child’s bike helmet. We were able to find what we needed quickly and everyone was knowledgable and friendly. At the till, Annie helped us with our new membership which I had bought online but wasn’t quite ready yet. We were still able to get the discount. We plan to go back - quick, easy, well stocked, seamless.

27 giugno 2026
Non scritta su invito
Logo di GO Outdoors - Norwich

Risposta di GO Outdoors - Norwich

Thanks for the 5 star review.

We hope your next experience with us is as good as this one.

Thanks again
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Great service

Laura was incredibly helpful today, thank you - 5 stars for her!! More sizes are needed please…teenage boys outgrown kids clothes and first men’s size is generally a 30” waist….more options of 28” needed please!
And 1 star for Go outdoors having staff working in this heat with no air conditioning!! Water literally running down my back waiting at an incredibly slow check out so can’t imagine how staff are coping!

26 giugno 2026
Non scritta su invito
Logo di GO Outdoors - Norwich

Risposta di GO Outdoors - Norwich

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Fabulous staff

Fabulous staff, very helpful guys helping me choose a comfortable camp bed
And Laura for helping me at the checkout

26 giugno 2026
Non scritta su invito
Logo di GO Outdoors - Norwich

Risposta di GO Outdoors - Norwich

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Go Outdoors Customer Care Team

Valutata 4 stelle su 5

Dean is awesome

We wanted to purchase a length of water hose which needed to be cut to size. We asked a staff member for assistance who said they would get someone to come over but 10 minutes later no one had arrived. We took the all of the tubing to the till and were greeted by Dean who was friendly and apologetic. He put a call out for help but everyone said they were busy. Dean apologised again, took the tubing away to cut it. Moments later returned with the required length. Throughout the entire process Dean was cheerful and happy to help which made up for the lack of service we initially experienced. The store gets 3 stars, Dean deserved 5 therefore I’ve given 4 stars

25 giugno 2026
Non scritta su invito
Logo di GO Outdoors - Norwich

Risposta di GO Outdoors - Norwich

Thanks for giving us 4 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Lewis was really helpful

Lewis was really helpful, knowledgeable and generous with his time when it came to hiking shoe fitting and hiking socks. Awesome customer service. Will come back

24 giugno 2026
Non scritta su invito
Logo di GO Outdoors - Norwich

Risposta di GO Outdoors - Norwich

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

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