GO Outdoors - Norwich Recensioni 

3147
•
TrustScore 5 su 5

4,8

City Trading Estate, NR2 4TQ Norwich, GB

•

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Valutata 5 stelle su 5

Visited the store today to find a suitable waterproof coat without much of an idea of what was available. Lewis was extremely helpful; he listened carefully to my requirements and with his excellen... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Excellent service. A superb store with excellent and highly professional staff. Both Laura and Paul were exceptionally helpful, as was the other staff member in the men's clothing department but who's... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I was served by Laura this morning. I've worked in customer services for a long time and appreciate good service. She was friendly and gave good eye contact. She asked about and renewed my go outdo... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I was served by Lewis in the Norwich branch (footwear dept). He was friendly, courteous, and knowledgeable about the different brands of walking boots, a pair of which I was looking to purchase. H... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di articoli per il campeggio
  2. anche in
  3. Club di arrampicata
  4. Negozio di abbigliamento activewear
  5. Negozio di articoli per la corsa
  6. Negozio di biciclette
  7. Servizio di equitazione

Informazioni su GO Outdoors - Norwich

Scritti dall'azienda

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Scritti dall'azienda

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Informazioni di contatto

  • City Trading Estate, NR2 4TQ, Norwich, Regno Unito

  • 01603 574399

4,8

Eccellente

TrustScore 5 su 5

3K recensioni

5 stelle
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4,8

Tutte le recensioni

(3147)

36.702 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Big thank you to Ed

Ed helped me. He was very knowledgeable, patient and helpful.

11 ottobre 2026
Non scritta su invito
Logo di GO Outdoors - Norwich

Risposta di GO Outdoors - Norwich

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

I visited Go outdoors in Norwich…

I visited Go outdoors in Norwich looking for winter coat, they had a great selection of different brands I purchased a Berghaus coat which I’m very pleased with, all the staff were helpful & friendly, I just want to give Debz a special mention, she was super helpful and helped me choose the correct size 👍

22 ottobre 2026
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Logo di GO Outdoors - Norwich

Risposta di GO Outdoors - Norwich

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Excellent Customer Service.

Visited the store today to find a suitable waterproof coat without much of an idea of what was available.
Lewis was extremely helpful; he listened carefully to my requirements and with his excellent product knowledge helped me to find what I wanted. (He was also very patient as I am notoriously indecisive!)
Definitely 5* customer service from Lewis!

21 ottobre 2026
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Logo di GO Outdoors - Norwich

Risposta di GO Outdoors - Norwich

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Helpful and knowledgeable staff.

We found the staff, particularly Debz, extremely helpful and constructive regarding our purchase. Debz assisted us in everyway and took the time to go through everything to do with a Berghaus Jacket.

20 ottobre 2026
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Logo di GO Outdoors - Norwich

Risposta di GO Outdoors - Norwich

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Made every effort to find a coat for my…

Made every effort to find a coat for my fussy son…. And succeeded ! He had very particular needs and at the last minute a coat was pulled from the sale which fit the requirements .. excellent work
( Tamsin lap wood)

9 ottobre 2026
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Logo di GO Outdoors - Norwich

Risposta di GO Outdoors - Norwich

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Excellent service

Excellent service. Ciaran went over and above to help and was very patient. Came away with everything we needed

10 ottobre 2026
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Logo di GO Outdoors - Norwich

Risposta di GO Outdoors - Norwich

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Excellent service

Excellent service. A superb store with excellent and highly professional staff. Both Laura and Paul were exceptionally helpful, as was the other staff member in the men's clothing department but who's name I didn't catch. All staff went above and beyond to assist me during my visit. Top marks all around.

15 ottobre 2026
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Logo di GO Outdoors - Norwich

Risposta di GO Outdoors - Norwich

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Great experience

Great experience. Debz was sooo helpful. Left satisfied

15 ottobre 2026
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Logo di GO Outdoors - Norwich

Risposta di GO Outdoors - Norwich

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Fantastic

It was a great experience to shop for the first time at Go Outdoors. Laura was warm and was really helpful service.

15 ottobre 2026
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Logo di GO Outdoors - Norwich

Risposta di GO Outdoors - Norwich

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Fishing

Went into the shop for a specific fishing tackle item. Didn't have what I wanted but always a bargain to be had with fishing baits!
Excellent service as always with the cashiers. Today it was Laura, who I've never seen before.

12 ottobre 2026
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Logo di GO Outdoors - Norwich

Risposta di GO Outdoors - Norwich

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

The staff were very helpful when my…

The staff were very helpful when my husband was looking for a suitable waterproof jacket for our holiday. At the checkout, the assistant, Laura, advised me how to save money by signing up to a year's membership. I saved £45 on our purchases. Excellent value. Excellent service.

12 ottobre 2026
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Logo di GO Outdoors - Norwich

Risposta di GO Outdoors - Norwich

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Staff could not have been more…

Staff could not have been more helpful.. from finding clothing items, to friendly camping advice to prompt and friendly till service! Thank you.

12 ottobre 2026
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Logo di GO Outdoors - Norwich

Risposta di GO Outdoors - Norwich

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Great service!

I was served by Laura this morning. I've worked in customer services for a long time and appreciate good service.
She was friendly and gave good eye contact.
She asked about and renewed my go outdoors membership card. An all together pleasant experience. Thank you.

12 ottobre 2026
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Logo di GO Outdoors - Norwich

Risposta di GO Outdoors - Norwich

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Thank you Laura and Rosie

Thank you Laura for helping me find the perfect jacket.
Thank you too to Rosie who helped at the checkout.
You were both amazing.

9 ottobre 2026
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Logo di GO Outdoors - Norwich

Risposta di GO Outdoors - Norwich

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Competitive prices

Competitive prices. Well displayed merchandise. Help available when needed. Good roomy changing rooms. Checkout Paul, helpful, attention to detail and pleasant. An asset to organisation.

9 ottobre 2026
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Logo di GO Outdoors - Norwich

Risposta di GO Outdoors - Norwich

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Valutata 3 stelle su 5

I would have liked an expected delivery…

I would have liked an expected delivery date on my online order...but it turned out the delivery date was after when I needed the product. However the staff in my local store were very helpful, suggested an acceptable alternative that they had in store which I bought, and then managed the original order in a brilliant bit of customer service. Online order 3...local store customer service 5!

28 settembre 2026
Logo di GO Outdoors - Norwich

Risposta di GO Outdoors - Norwich

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Walking boots purchase.

I was served by Lewis in the Norwich branch (footwear dept).
He was friendly, courteous, and knowledgeable about the different brands of walking boots, a pair of which I was looking to purchase.
He was very patient, and didn't try to rush my decision, in order, to ensure my requirements were all fulfilled.
I made my purchase, after about an hour in the store, and was totally confident, I had purchased the right pair for me.

8 ottobre 2026
Non scritta su invito
Logo di GO Outdoors - Norwich

Risposta di GO Outdoors - Norwich

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Samuel met all my questions with solid advice…

Samuel met all my questions with providing solid advice and this store is my chosen destination for receiving great staff support when enquiring about products, Reliable information is important to me and Samuel is a great ambassador for the store and Go Outdoors. Thank you again for another great product experience.

3 ottobre 2026
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Logo di GO Outdoors - Norwich

Risposta di GO Outdoors - Norwich

Thanks so much for the 5 star review.

We're pleased you got the support you needed and for taking the time to review us here.

Best wishes,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Fishing sales

Visited Go Outdoor yesterday in Norwich. Fantastic service both friendly and professional, Steve served me and made the transactions easy, thank you my friend.

6 ottobre 2026
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Logo di GO Outdoors - Norwich

Risposta di GO Outdoors - Norwich

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Served by Freya who was extremely…

Served by Freya who was extremely knowledgeable and friendly
An asset to Norwich store

5 ottobre 2026
Non scritta su invito
Logo di GO Outdoors - Norwich

Risposta di GO Outdoors - Norwich

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

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