VERY WELL PRESENTED STORE. A MEMBER OF THE STORE TEAM (LEWIS) WAS VERY HELPFUL WHEN WE PAID FOR OUR ITEMS. SORTED US WITH A NEW MEMBERSHIP CARD (AS WE HAD LOST OURS) AND ALSO UPDATED MY EMAIL ADDRESS... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
I was helped by Sean L, I wasn’t sure if an expensive coat was justified for one day on Ben Nevis, Sean explained my options with the types of clothes available and I ended up finding a sensible solut... Leggi di più
L'azienda ha risposto
Took a bit of searching to find the items we were after and had to wait a while to pay as only one person on the tills. We were served by a very helpful and informative Sophie who showed great patienc... Leggi di più
L'azienda ha risposto
Bought a tent but decided to return & purchase a different one having not removed from bag. Returned tent checked by staff but was found used. This means it has been returned previously to Norwich sto... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di articoli per il campeggio
- Negozio di abbigliamento activewear
- Negozio di biciclette
- Club di arrampicata
- Servizio di equitazione
- Negozio di articoli per la corsa
Informazioni su GO Outdoors - Norwich
Scritti dall'azienda
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Scritti dall'azienda
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Informazioni di contatto
City Trading Estate, NR2 4TQ, Norwich, Regno Unito
- 01603 574399
4,8
Eccellente
3K recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Sam on tills
Lovely young man working on the tills helped me with a pair of walking boots, very easy in and out!
27 luglio 2026
Non scritta su invito
Risposta di GO Outdoors - Norwich
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Lola was fantastic
Lola was fantastic, very knowledgeable and gave great advice when we were trying to decide which tent to get, she was really helpful and polite. Thank you Lola
1 agosto 2026
Non scritta su invito
Risposta di GO Outdoors - Norwich
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Great service from Ally at the Norwich…
Great service from Ally at the Norwich store. Was very patient whilst I tried on many pairs of walking boots :)
1 agosto 2026
Non scritta su invito
Risposta di GO Outdoors - Norwich
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Went to purchase a back pack
Went to purchase a back pack, we’re walking 500 miles, found a member of staff easily who was extremely helpful and knowledgeable, spent time explaining and going through options, loading weights and adjusting straps, ended up buying a great Osprey, massive thank you to Sean, he is a complete gentleman and asset to your team, Annie looked after us at the till, genuinely interested in our adventures, great shopping experience
30 luglio 2026
Non scritta su invito
Risposta di GO Outdoors - Norwich
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Jade was awesome!
Went in to the Norwich branch to get my daughter wellies and socks for horse riding. 'Jade' was amazing on the till, she helped us find better socks for my daughter. We don't go to here often probably twice in the past 10 years but the customer service was amazing, will defiantly go back.
29 luglio 2026
Non scritta su invito
Risposta di GO Outdoors - Norwich
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Excellent quality camping trolley
Ordered to click and collect so very efficient way to ensure I got what I needed.
22 luglio 2026
Risposta di GO Outdoors - Norwich
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Great Personal Service and knowlegable staff
My go to place, you get the best service with knowledgable,friendly. staff
Laura was brilliant she knew a lot about all the ourdoor clothing products. She helped me with my merino base layers and my fleece.
I had all ready bought the cragghoper water proof jacket, but she got one down for me to try on with all my layers and helped with sizes to get maximum comfit.
I purchased the items and I am now totally kitted out for my charity hike up Ben Nevis when that day comes.
I have even had customers sponsor my just giving page in the shop.
I love go outdoors, the staff are great, very knowledgable
Thank you
Lindsay Byford
28 luglio 2026
Non scritta su invito
Risposta di GO Outdoors - Norwich
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Staff were excellent and really…
Staff were excellent and really helpful. Sean L couldn’t have done more.
Only downside was that they only had one of the chairs in stock at the time but we could have ordered another if we wanted to wait.
It’s also good that they are dog friendly and is one of the reasons we shop there. They were made very welcome by staff and customers.
Thank you
26 luglio 2026
Non scritta su invito
Risposta di GO Outdoors - Norwich
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Great service
Looking for some new walking shoes/ trainers. The assistant, despite being on her own provided a wonderful service getting the sizes required and providing information.
21 luglio 2026
Non scritta su invito
Risposta di GO Outdoors - Norwich
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Great customer service
Today I was served by Ally, she was lovely and so helpful, excellent customer service
28 luglio 2026
Non scritta su invito
Risposta di GO Outdoors - Norwich
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
hiking boots
Came in for some hiking boots
I tried on a few pairs and then asked Ally for some recommendations. She was amazing and gave me a few different pairs to try and chatted through features and what not.
Super helpful and went with a pair Ally recommended.
25 luglio 2026
Non scritta su invito
Risposta di GO Outdoors - Norwich
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Walking boots - great advice and service
Tom O. was incredibly helpful giving advice and showing me alternatives when I wanted to invest in a new pair of good quality walking boots - I am very pleased with the boots I eventually chose!
I didn’t feel rushed, and Tom answered all my questions. Would happily recommend.
26 luglio 2026
Non scritta su invito
Risposta di GO Outdoors - Norwich
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Great friendly service from when I…
Great friendly service from when I entered through to the till. Ally was particularly helpful when checking out and ensured I had everything I needed.
26 luglio 2026
Non scritta su invito
Risposta di GO Outdoors - Norwich
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Found everything that I needed very…
Found everything that I needed very easily. Ally on the till was friendly, helpful and efficient.
26 luglio 2026
Non scritta su invito
Risposta di GO Outdoors - Norwich
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Had everything I needed and Ally at the…
Had everything I needed and Ally at the tills was very helpful and kind!
26 luglio 2026
Non scritta su invito
Risposta di GO Outdoors - Norwich
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Risposta di GO Outdoors - Norwich
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Today I was served by Joe he was…
Today I was served by Joe he was lovely,good customer service and very helpful
25 luglio 2026
Non scritta su invito
Risposta di GO Outdoors - Norwich
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Great service Joe
25 luglio 2026
Non scritta su invito
Risposta di GO Outdoors - Norwich
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Risposta di GO Outdoors - Norwich
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Knowledgeable Staff 🤓
Needed help selecting the correct inner tube for my daughter's cycle. Both Paul C. & Ed were a real help, saved me much time and potential inconvenience.
Always a pleasure to visit this store.
24 luglio 2026
Non scritta su invito
Risposta di GO Outdoors - Norwich
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.