GO Outdoors - Liverpool Recensioni 

2049
TrustScore 4.5 su 5

4,6

107 Rimrose Road, Bootle, L20 4HN Liverpool, GB


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Scopri cosa dicono le persone

Valutata 5 stelle su 5

I brought in a multitool with a missing part. Vicky dealt with the issue very well. She offered an alternative unit which also turned out to be defective. She then used her initiative to find a soluti... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Becky and jenny went out of their way to help me. I went in for a bundle deal for a tent footprint and carpet and unfortunately only the foorprint was available in stock. They took time to talk me thr... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

Ok so was in here today with my girlfriend, just normal day, took our items to the till to pay both in great mood and the woman that served us was by far the most horrendous person you could ever want... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Went to Liverpool shop for a waterproof this morning and I didn’t what to get. Paul was helpful picking out a decent coat without breaking the bank. Great friendly banter in between and his great know... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di articoli per il campeggio
  2. Negozio di abbigliamento activewear
  3. Negozio di biciclette
  4. Club di arrampicata
  5. Servizio di equitazione
  6. Negozio di articoli per la corsa

Informazioni su GO Outdoors - Liverpool

Scritti dall'azienda

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Scritti dall'azienda

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Informazioni di contatto

  • 107 Rimrose Road, Bootle, L20 4HN, Liverpool, Regno Unito

  • 01513 059590

4,6

Eccellente

TrustScore 4.5 su 5

2K recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,6

Tutte le recensioni

(2049)

35.808 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Just what I needed

After ordering items online that got returned to the warehouse despite going camping in 2 days!!
Ryan and Becky helped me in store, got the items our family needed. Could not recommend the store and these two any more. Thank you 😊

23 agosto 2025
Non scritta su invito
Logo di GO Outdoors - Liverpool

Risposta di GO Outdoors - Liverpool

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Valutata 3 stelle su 5

Click and collect 2 part order.

I received a email saying my order was in stock and awaiting collection. I travelled to store to find only half of my order had arrived ( two part order) why wasn’t I told only one item had arrived. It took two more trips to the store to complete my order.
It was not the stores fault,they were very good

20 agosto 2025
Logo di GO Outdoors - Liverpool

Risposta di GO Outdoors - Liverpool

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Really helpful guys in there

Really helpful guys in there, not often I go into somewhere and they understand what I want from the broken gibberish knowledge I know about camping and attachments. Really helped me a lot, the fella with the beard, pretty laid back and wanted to help! Will be coming back to this go outdoors store specifically because of them 👍🏽

21 agosto 2025
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Logo di GO Outdoors - Liverpool

Risposta di GO Outdoors - Liverpool

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Laura was friendly

Laura was friendly, efficient and professional.

18 agosto 2025
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Logo di GO Outdoors - Liverpool

Risposta di GO Outdoors - Liverpool

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Love your shop good pricing good stock…

Love your shop good pricing good stock also friendly staff and helpful to

15 agosto 2025
Logo di GO Outdoors - Liverpool

Risposta di GO Outdoors - Liverpool

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Always good

Always good deals an as a local place i go too for all my stuff i need i get an if not in they order for me many thanks 🫡

13 agosto 2025
Logo di GO Outdoors - Liverpool

Risposta di GO Outdoors - Liverpool

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Becky is amazing

Went to store yesterday (11/08) to purchase a new tent after being helped by Calum I believe his name was I then go the amazing assistance from Becky who went above and beyond to find me a ground cover for the tent I have purchased she searched and found me an alternative which will absolutely sort me out.

Thank you the Liverpool store keep up the hard work….ignore the 1 star reviews they are just Karen’s

11 agosto 2025
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Logo di GO Outdoors - Liverpool

Risposta di GO Outdoors - Liverpool

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

Valutata 1 stelle su 5

Faulty goods

IAfter reading your reply I followed the link it took me to the same loop of unable to leave any info. Minus one star now.
I bought a waterproof jacket in the Liverpool store. It left dye all over my clothes the first time I wore it. Took it back to the shop got a refund. Was told someone would contact me as my clothes were damaged. Received a phone call to say I would have to go onto their website and contact customer services with photos and details. I had already done this in the shop but I went onto the website sent me round in a circle. No way to do it. Giving them.one star as I got a refund but faulty goods and no way to make a complaint

3 agosto 2025
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Logo di GO Outdoors - Liverpool

Risposta di GO Outdoors - Liverpool

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Everything you need & helpful staff…

Everything you need & helpful staff great prices with the discount card

7 agosto 2025
Logo di GO Outdoors - Liverpool

Risposta di GO Outdoors - Liverpool

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Staff were amazing

30 luglio 2025
Logo di GO Outdoors - Liverpool

Risposta di GO Outdoors - Liverpool

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Bootle go outdoors

Reece and Callum in Bootle go outdoors went above and beyond to help me fix my bike. Couldnt do enough. Thank you

5 agosto 2025
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Logo di GO Outdoors - Liverpool

Risposta di GO Outdoors - Liverpool

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Super Customer Service

Visited on an extremely busy Saturday afternoon and was blown away by the super customer service. Paul dealt with my query about the walking poles I have recently purchased really efficiently and nothing was too much trouble even though the store was busy. I was in my way home within minutes and fully confident in using my purchase effectively. Great work Paul, thank you!

2 agosto 2025
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Logo di GO Outdoors - Liverpool

Risposta di GO Outdoors - Liverpool

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Laura was wonderful

Laura was wonderful. I had a click and collect order to collect.
No problems very efficient and offered to help me carry my purchase to the car.
A very good experience.

4 agosto 2025
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Logo di GO Outdoors - Liverpool

Risposta di GO Outdoors - Liverpool

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Good experience

Nice spacious shop with plenty of display items. Helpful staff (Callum, Amber) who went above and beyond to rectify an issue caused with an online purchase. Thanks both.

1 agosto 2025
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Logo di GO Outdoors - Liverpool

Risposta di GO Outdoors - Liverpool

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

New campers!

We’re new to camping and a friend suggested we try GO Outdoors for camping equipment. In the store we spoke to Paul who was very helpful. He gave us lots of good tips and he was very knowledgeable on all the GO Outdoors products. We will definitely return to store again and also recommend to family and friends.

28 luglio 2025
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Logo di GO Outdoors - Liverpool

Risposta di GO Outdoors - Liverpool

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Valutata 1 stelle su 5

Never been in such dirty changing…

Never been in such dirty changing rooms! Looked like they hadn’t been hoovered/cleaned in weeks!
Staff very inattentive except with each other ( hanging round in huddles)
Had to queue for ages to pay as the young man on the til didn’t bother to get another cashier to help. Also all he was interested in telling us was that he couldn’t wait to go home! He could at least apologised for keeping us queuing .
Wont be going there again!
Go outdoors liverpool needs a good shake up.

25 luglio 2025
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Logo di GO Outdoors - Liverpool

Risposta di GO Outdoors - Liverpool

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Best prices around and a large…

Best prices around and a large selection to choose from

24 luglio 2025
Logo di GO Outdoors - Liverpool

Risposta di GO Outdoors - Liverpool

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Excellent service

This was our first visit to GO Outdoors and having found the items we were looking for, we were advised about the benefits about becoming a member. We have become members and will be returning in the future.

21 luglio 2025
Logo di GO Outdoors - Liverpool

Risposta di GO Outdoors - Liverpool

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Friendly staff

Great range of items in store. Got exactly what I was looking for at exceptionally good price with the members card. Went to the Bootle branch upon arrival Paul C was very helpful & greeted me, even went the extra mile to compare pricing for me so I could get a bargains on savings (which I didn't mind) excellent bloke, tip top service!

20 luglio 2025
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Logo di GO Outdoors - Liverpool

Risposta di GO Outdoors - Liverpool

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Staff always helpful polite

Staff always helpful polite, there are times when you can't see some staff, but once engaged shopping experience has so far been great,
Love the discount, and a thank you for my NHS discount,
Only negative fishing section needs replenishing more, if possible appreciate you have issues with reps,
Suggestion: get a fishing club going start sponsoring young kids
Thanks

18 luglio 2025
Logo di GO Outdoors - Liverpool

Risposta di GO Outdoors - Liverpool

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

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