GO Outdoors - Launceston Recensioni 

1601
TrustScore 5 su 5

4,9

Launceston Retail Park, Hurdon Road, PL15 9DJ Launceston, GB


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Valutata 5 stelle su 5

The store is welcoming and everything is well laid out . We were spoken to at the entrance in a friendly manner. We were purchasing a rucksack and we cannot thank Jamie enough for his help , approach... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Very impressed with the abundance of choice and the overall shopping experience. We were served today by Freya who was particularly helpful when we asked about the 'members' scheme, she had a lovely n... Leggi di più

L'azienda ha risposto

Valutata 3 stelle su 5

I ordered items on "Click and Collect". 12 days later I hadn't received an email to say they were ready to collect. I spent 20mins trying to get through to customer service and gave up. The items we... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Wow what can I say Freya was outstanding .. such knowledge for a young assistant , I went in to look at walking boots as recently injured my ankle and needed a light but sturdy book for hikes... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di articoli per il campeggio
  2. Negozio di abbigliamento activewear
  3. Negozio di biciclette
  4. Club di arrampicata
  5. Servizio di equitazione
  6. Negozio di articoli per la corsa

Informazioni su GO Outdoors - Launceston

Scritti dall'azienda

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Scritti dall'azienda

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Informazioni di contatto

  • Launceston Retail Park, Hurdon Road, PL15 9DJ, Launceston, Regno Unito

4,9

Eccellente

TrustScore 5 su 5

2K recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,9

Tutte le recensioni

(1601)

35.808 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Really good experience here.

Really good experience here, staff available to help if needed but they also give you time to look and try without the heavy selling pitch.Members discount are brilliant.Store clean bright and well stocked.

5 febbraio 2026
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Risposta di GO Outdoors - Launceston

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

I chose a pair of walking boots but didn't have my size.

I chose a pair of walking shoes but didn't have my size. Tom found me another colour but wasn't to sure. He suggested ordering online and pick up from store. I did this when I got home but my size was unavailable. We went back to the store and I purchased the boots in another colour. Tom was very knowledgeable and helpful.

4 febbraio 2026
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Risposta di GO Outdoors - Launceston

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Charlene & Kayleigh

Charlene & Kayleigh
Where very knowledgeable and helpful.
I thank them both of their expertise !

2 febbraio 2026
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Risposta di GO Outdoors - Launceston

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

This is another shout out to Mandy for…

This is another shout out to Mandy for her fantastic service and knowledge. She was able to answer all my many questions with ease and I felt confident in my purchase.
I returned to the store a few weeks later and she was there again to help me with further purchases.
Any looking for help with footwear - I’d highly recommend asking for Mandy. She as a massive asset to this store and company.

16 gennaio 2026
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Risposta di GO Outdoors - Launceston

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.

Kind regards,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Very pleased to help

Charlene was very helpful and happy to go in the store room to get other styles to try. We are off to Paris for a few days and wanted a smarter trainer for walking the streets. Charlene was extremely helpful and knowledgeable about wider fit styles and manufacturers for my wife. We bought 3 pairs and very happy.

1 febbraio 2026
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Risposta di GO Outdoors - Launceston

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

This is the 2nd time Charlene has…

This is the 2nd time Charlene has helped me to purchase an item . She is excellent at her job .

27 gennaio 2026
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Risposta di GO Outdoors - Launceston

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Helpful staff

Phil was really helpful on checking stock and reserving it for me when the 'click and collect ' service wasn't working.

28 gennaio 2026
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Risposta di GO Outdoors - Launceston

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Needed to get some new waterproof…

Needed to get some new waterproof walking boots and shoes. Mandy and Charlene were very helpful and honest and knowledgeable about their wide choice of footwear. I thought I'd be purchasing Scarpa but didn't fit my wide toe box but came away with a North Ridge pair which feel so comfortable and without their help and advice I wouldn't have considered them at all. Really vast store and very helpful staff . Location is perfect for shops and a cuppa after! Great shopping experience all round. Highly recommend.

26 gennaio 2026
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Risposta di GO Outdoors - Launceston

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Mandy who served us was fantastic

Mandy who served us was fantastic - good knowledge of footwear options, very helpful, and no hard selling, or pressuring - as a result of this I ended up buying a pair of Scarpa hiking boots and some Inov8 trail shoes.
Really good experience - compliments to Mandy!

24 gennaio 2026
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Risposta di GO Outdoors - Launceston

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Thank you to both Mandy and Tom

Thank you to both Mandy and Tom, for their fantastic help with my hiking shoes – they was brilliant! Mandy gave expert advice on the types of materials ideal for the hike I was planning for, recommend some bees wax to go with it and gave her time to ensure I was comfortable and tried the shoes on with big socks before buying. I felt really looked after and Mandy in general was a lovely person with great expert tips! And Tom at the till was super helpful with local hike advice too. Great service all around!

22 gennaio 2026
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Risposta di GO Outdoors - Launceston

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Went the extra mile

After experiencing a problem with ordering online for a store collection which the system would not let me do I called the Launceston Store and spoke to Linzi who went the extra mile to check stock of the item and put it back for me for collection today which I have done. Linzi and her colleague were cheerful and engaging and extremely helpful and a great ambassador for the store. Well Done

21 gennaio 2026
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Logo di GO Outdoors - Launceston

Risposta di GO Outdoors - Launceston

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Great shop

Great shop, everyone is so friendly its a pleasure to shop in Launceston shop

20 gennaio 2026
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Risposta di GO Outdoors - Launceston

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Valutata 4 stelle su 5

Finding walking boots

Staff were very helpful with finding the right walking boots unfortunately they didnt have the ramp that some other outdoor shops have to test the boots fut going up and down hill, due to this I went elsewhere that did have a ramp and spent the money there. Would be 5stars otherwise

18 gennaio 2026
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Risposta di GO Outdoors - Launceston

Hi,

Thanks for ticking 4 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

The staff were amazing so friendly…

The staff were amazing so friendly helpful and knowledgeable. They ordered my walking boots and got them sent to my home address for no charge. The store has everything you need. Would recommend!

3 gennaio 2026
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Logo di GO Outdoors - Launceston

Risposta di GO Outdoors - Launceston

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Made us very welcome.

Made us very welcome, great customer service by Charlene. And all the other staff where very friendly too.

12 gennaio 2026
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Logo di GO Outdoors - Launceston

Risposta di GO Outdoors - Launceston

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Walking boots

I bought a great pair of leather walking boots. I was helped by Tom, he was very knowledgeable, helpful and friendly. I wore them today and I'm really happy with them, they're really comfortable even on the first wear.

9 gennaio 2026
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Logo di GO Outdoors - Launceston

Risposta di GO Outdoors - Launceston

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Excellent customer service

Excellent customer service. Tom was very informative and helpful whilst I was trying on and purchasing a pair of walking boots. Thank you.

9 gennaio 2026
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Risposta di GO Outdoors - Launceston

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Mandy was extremely helpful and…

Mandy was extremely helpful and patient, helping me find the perfect fit for new wellies.
Great service.

7 gennaio 2026
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Logo di GO Outdoors - Launceston

Risposta di GO Outdoors - Launceston

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Jack Emilia and Linzi

I had a faulty pair of shoes, Jack ,Emilia and Linzi took care of that and helped me choose another pair, great customer service

23 dicembre 2025
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Logo di GO Outdoors - Launceston

Risposta di GO Outdoors - Launceston

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Very happy with service by Tom today

Very happy with service by Tom today - good recommendations and with these I was able to purchase a very comfortable pair of North Edge walking boots. Many thanks to Tom for his patience and advice

20 dicembre 2025
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Logo di GO Outdoors - Launceston

Risposta di GO Outdoors - Launceston

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

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