Very impressed with the abundance of choice and the overall shopping experience. We were served today by Freya who was particularly helpful when we asked about the 'members' scheme, she had a lovely n... Leggi di più
L'azienda ha risposto
Sede
Cambia sedeLaunceston Retail Park, Hurdon Road, PL15 9DJ Launceston, GB
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Scopri cosa dicono le persone
We are regular local customers. There shop is fairly well stocked and we bought many outdoorsy things for school residentials, general family walks, and camping. There was this one time only when a ca... Leggi di più
L'azienda ha risposto
Looking for waterproof walking boots for husband, very helpful lady assisted with sizes. Store very tidy with a lot of choice, served at the till by Emilia who reactivated our membership checked boot... Leggi di più
L'azienda ha risposto
Charlene & Freya thank you for such fantastic customer service. Really lovely staff and so helpful. So helpful I ended up with 2 pairs of shoes 😅 Definitely deserve a BIG payrise!!!
Dettagli dell'azienda
- Negozio di articoli per il campeggio
- Negozio di abbigliamento activewear
- Negozio di biciclette
- Club di arrampicata
- Servizio di equitazione
- Negozio di articoli per la corsa
Informazioni su GO Outdoors - Launceston
Scritti dall'azienda
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Scritti dall'azienda
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Informazioni di contatto
Launceston Retail Park, Hurdon Road, PL15 9DJ, Launceston, Regno Unito
4,9
Eccellente
2K recensioni
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Freya asked the right questions and…
Freya asked the right questions and gave the right answers
Really helpful
30 agosto 2026
Non scritta su invito
Risposta di GO Outdoors - Launceston
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Thank you Freya
Thank you Freya, you were so polite and helpful, listening to exactly what we wanted. Thanks for the advice
30 agosto 2026
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Risposta di GO Outdoors - Launceston
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Paige was very helpful
Paige was very helpful. She encouraged us to become members, and we saved nearly 50% on the cost of our equipment.
30 agosto 2026
Non scritta su invito
Risposta di GO Outdoors - Launceston
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Risposta di GO Outdoors - Launceston
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Helpful and informative staff members
Helpful and informative staff members. Paige definitely deserves that bonus
30 agosto 2026
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Risposta di GO Outdoors - Launceston
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Great customer service
Great customer service, particularly Charlene who went above and beyond to help me on two separate occasions to buy hiking boots and trail shoes, with her help I now have shoes perfect for hiking and long walks. Highly recommended
25 agosto 2026
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Risposta di GO Outdoors - Launceston
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Staff very helpful.
From a phone call the Staff reserved a product for me. It was available when I arrived but in fact I chose a different product. Good range to choose from. Staff very helpful.
28 agosto 2026
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Risposta di GO Outdoors - Launceston
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Easy to park. Nice staff
Easy to park. Everything we needed was easy to find .we were served by Rebecca. Who was very polite .she had really bad hiccups when we walked in and still served us in a professional manor. I waited till she was detracted serving us and I made her jump the hiccups went .she thanked me laughed and carried on. She is a asset to your company
14 agosto 2026
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Risposta di GO Outdoors - Launceston
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Excellent in shop service at Launceston
11 agosto 2026
Risposta di GO Outdoors - Launceston
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
The best staff ever.
We were served by a wonderful assistant called Freya. She was so friendly, helpful and patient with a lovely smile and sense of humour. Probably the best shop assistant we have ever encountered. The store is well stocked, light and airy and easy to locate what you're looking for.
25 agosto 2026
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Risposta di GO Outdoors - Launceston
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Incredibly friendly staff extremely…
Incredibly friendly staff extremely helpful, was served by Phil and Linzi taken immediately to an item which I could not find! Great choice for all things outdoors!
22 agosto 2026
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Risposta di GO Outdoors - Launceston
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Visited the Launceston branch and Freya…
Visited the Launceston branch and Freya was very helpful and knowledgeable about the products. Nothing was too much trouble for her and she gave great help and advice, which was much appreciated.
22 agosto 2026
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Risposta di GO Outdoors - Launceston
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Mandy at the Launceston branch provided…
Mandy at the Launceston branch provided excellent service when i went to the branch in July. I needed a new pair of walking/hiking boots. Mandy gave excellent advice and was patient while i tried many different styles. I purchased the exact pair of Boots I needed and am very happy with them.
Thank you Mandy and the team @ Launceston
25 luglio 2026
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Risposta di GO Outdoors - Launceston
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Risposta di GO Outdoors - Launceston
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Charlene was on top form
Charlene was on top form, ensuring that customers knew about deals, discounts, membership and Blue Light card options. As a support worker in a care home, I really appreciated that. Go Outdoors is already one of my absolute favourite shops and now I'm even more impressed. Thank you, Charlene!
21 agosto 2026
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Risposta di GO Outdoors - Launceston
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Helpful Tom in the boots and shoe department
From the minute I walked into the store the staff were more than helpful in directions and information on discount card.
I was looking at buying a pair of walking boots went to that particular section and Tom was incredibly helpful and very knowledgeable about all the stock and the item I was looking at purchasing.
I would like to thank Tom for all his help and how he knew exactly how each boot was rated.
I would hardly recommend this store as all the staff top quality.
17 agosto 2026
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Risposta di GO Outdoors - Launceston
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Nothing was too much trouble
I had a lot of help with deciding which fleece jacket to buy. Mandy firstly showed me all the different types of jacket in the shop that I might have been interested in. I took a few to the changing room and whilst I was trying them on she went and got a few different sizes for me to try.
I ended up buying a lovely pink fleece jacket. Thank you Mandy!
19 agosto 2026
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Risposta di GO Outdoors - Launceston
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Polly was really helpful and…
Polly was really helpful and knowledgeable when I was choosing some walking shoes. She was also patient when I tried different makes and styles.
18 agosto 2026
Non scritta su invito
Risposta di GO Outdoors - Launceston
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Very friendly and very helpful staff!
Very friendly and very helpful staff!! Very patient whilst I had issues with my payment card. Would very recommend. Linzi and nice male colleague who helped with card issues particularly helpful. Thanks!
17 agosto 2026
Non scritta su invito
Risposta di GO Outdoors - Launceston
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Risposta di GO Outdoors - Launceston
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
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