GO Outdoors - Lancaster (Express) Recensioni 

212
TrustScore 5 su 5

4,9

New Street 17, LA1 1EG Lancaster, England, GB


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Valutata 5 stelle su 5

We were looking for hiking sticks and were doubting between two sets. Simon gave us a very detailed professional explication with pro’s and contra’s. He gave us some extra walking tips in the lake dis... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I visited the Lancaster store today and was welcomed by Henry and Simon. I needed to return an item which I'd bought in a different branch (which must be a bit annoying) and they were very helpful.... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Fantastic service from Simon and Ehsan in the Lancaster store. Great advice on kit needed for wild camping and DoE Gold. No hard sell just proper sound advice from guys who know their stuff and know... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Nipped into the Lancaster branch today having forgotten to bring my walking trainers away with me. We were served by Henry, excellent service, good advice and brilliant product knowledge. As well as t... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di articoli per il campeggio
  2. Negozio di abbigliamento activewear
  3. Negozio di biciclette
  4. Club di arrampicata
  5. Servizio di equitazione
  6. Negozio di articoli per la corsa

Informazioni su GO Outdoors - Lancaster (Express)

Scritti dall'azienda

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Scritti dall'azienda

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Informazioni di contatto

  • New Street 17, LA1 1EG, Lancaster, England, Regno Unito

4,9

Eccellente

TrustScore 5 su 5

212 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,9

Tutte le recensioni

(212)

32.716 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

We were looking for hiking sticks and…

We were looking for hiking sticks and were doubting between two sets. Simon gave us a very detailed professional explication with pro’s and contra’s. He gave us some extra walking tips in the lake district. What a lovely shop and very friendly salesmen! Very happy customers from Belgium :)

29 luglio 2026
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Risposta di GO Outdoors - Lancaster (Express)

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Helpful staff!

Bought some hiking shoes in the Lancaster store. Served by Simon who was very helpful and friendly 😊

25 luglio 2026
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Risposta di GO Outdoors - Lancaster (Express)

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Walking boot purchase

Bought a pair of walking boots assisted by Henry who was both knowledgeable and friendly. Very happy with the service provided.

13 luglio 2026
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Risposta di GO Outdoors - Lancaster (Express)

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Very helpful member of staff...

We were buying for my son's DoE expedition. Chris was very helpful, patient and knowledgeable and we managed to get everything we needed

20 giugno 2026
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Risposta di GO Outdoors - Lancaster (Express)

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Great staff and product choice

Great little shop with knowledgeable and helpful staff and a good selection of products for the size of the shop. I went in to ask about re-waterproofing my tent and Simon set me up with the products I needed and advised against ones that weren't required.

19 giugno 2026
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Risposta di GO Outdoors - Lancaster (Express)

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Simon helped me return a faulty product…

Simon helped me return a faulty product and gave me advice on other alternatives. Very helpful

26 febbraio 2026
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Risposta di GO Outdoors - Lancaster (Express)

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Friendly, knowledgeable and professional service

Friendly, knowledgeable, consultative and professional, Chris helped me to quickly find the right pair of walking shoes for my upcoming holiday. Highly recommended!

17 giugno 2026
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Logo di GO Outdoors - Lancaster (Express)

Risposta di GO Outdoors - Lancaster (Express)

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Excellent, friendly service by staff. Highly recommend.

Visited the Lancaster GO Outdoors Express store on 11/06/2026 and was served by Henry and Simon. Before visiting the store, I hadn’t had any prior experience buying camping gear and hadn’t really done any research online, so I wasn’t sure which would be the best gear for my specific needs and budget. However, when I visited the store last Thursday, Henry and Simon couldn’t have been more helpful. They were great in explaining the variations between the different products and their respective features, and which would be most suitable for my needs and budget. They even kindly provided a useful setup and packing down demonstration for some of the items that I had been unsure about, which gave me confidence in my purchase and was really helpful for when I used the gear whilst camping over the following weekend. Prior to visiting, due to it being a smaller ‘express’ store, I wasn’t sure whether it would have a sufficient range of products. However, I found that it had a solid selection, containing everything I needed- also including useful items which I hadn’t even thought about. During my visit, the staff were friendly, patient and knowledgeable. I would highly recommend visiting this store.

11 giugno 2026
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Logo di GO Outdoors - Lancaster (Express)

Risposta di GO Outdoors - Lancaster (Express)

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Fantastic service

Fantastic service from Chinmaya. He was knowledgable, friendly and very patient!
Everything needed for my sons’ DofE expeditions was in stock and all reasonably priced.

13 giugno 2026
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Risposta di GO Outdoors - Lancaster (Express)

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Great service from Chris when I was…

Great service from Chris when I was choosing a backpack for work.

He was friendly, helpful, and took the time to talk through the different options without any pressure. His advice made it much easier to find the right backpack for what I needed.

Really pleased with both the backpack and the service. Thanks, Chris!

13 giugno 2026
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Risposta di GO Outdoors - Lancaster (Express)

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Great help

Great help, excellent quality and very good value for money. Deffo recommend

7 giugno 2026
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Risposta di GO Outdoors - Lancaster (Express)

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Fantastic service

Fantastic service, the staff were very helpful and had a great wealth of knowledge.

7 giugno 2026
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Logo di GO Outdoors - Lancaster (Express)

Risposta di GO Outdoors - Lancaster (Express)

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Excellent service

Excellent service. Knowledgeable, knew the specifications of the shoes they stocked including what would suit me best( width, early bunions etc). Also relative waterproofness between brands and quality differences.
Thankyou Simon

4 giugno 2026
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Logo di GO Outdoors - Lancaster (Express)

Risposta di GO Outdoors - Lancaster (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

I visited the Lancaster store today and received great customer service.

I visited the Lancaster store today and was welcomed by Henry and Simon.
I needed to return an item which I'd bought in a different branch (which must be a bit annoying) and they were very helpful.
I then enquired about different product which they were also very pleased to help with. In my opinion both members of staff went above and beyond to provide great service and they made my shopping experience a pleasant one. I would highly recommend the Lancaster branch of Go Outdoors to anyone looking for outdoor gear at competitive prices.
Thank you

2 giugno 2026
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Logo di GO Outdoors - Lancaster (Express)

Risposta di GO Outdoors - Lancaster (Express)

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

I went in to buy hiking boots

I went in to buy hiking boots for my next adventure and the staff gave great information on what boot and size I should get ended up with a nice pair of boots and good information

30 maggio 2026
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Risposta di GO Outdoors - Lancaster (Express)

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Friendly

I’m from Holland and Simon and Henry made me feel very welcome,2 friendly and helpful men.

27 maggio 2026
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Logo di GO Outdoors - Lancaster (Express)

Risposta di GO Outdoors - Lancaster (Express)

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Experienced friendy staff

Simon and Henry were both very professional, knowledgeable and friendly and went the extra mile to find me the right boots. Thank you.

27 maggio 2026
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Logo di GO Outdoors - Lancaster (Express)

Risposta di GO Outdoors - Lancaster (Express)

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

First of all can I say Lewis and Henry…

First of all can I say Lewis and Henry were working probably the hottest bank holiday of the year. They were in a good mood and helped me with my purchases would recommend class set of lads . So happy to have a go outdoors on my doorstep

25 maggio 2026
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Logo di GO Outdoors - Lancaster (Express)

Risposta di GO Outdoors - Lancaster (Express)

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Personalised, expert advice and recommendations

Went to buy some equipment for camping, received expert advice and personalised recommendations. Always feel reassured that what I'm purchasing will be the right type/ quality, which is not the same experience as other shops or online. Thank you Simon and Henry for your advice and help.

21 maggio 2026
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Logo di GO Outdoors - Lancaster (Express)

Risposta di GO Outdoors - Lancaster (Express)

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Great customer service from this young…

Great customer service from this young man that served us today at the Lancaster Express store. Very polite & helpful.

24 maggio 2026
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Logo di GO Outdoors - Lancaster (Express)

Risposta di GO Outdoors - Lancaster (Express)

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

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