GO Outdoors - Hull Recensioni 

2145
TrustScore 5 su 5

4,8

Clough Road Retail Park, Clough, HU6 7PT Hull, GB


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Valutata 5 stelle su 5

I had to contact my local GoOutdoors regarding an online purchase that I needed to exchange and wanted to do so in store. My call was answered by a young man called Daniel. Daniel was extremely help... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Lewis was extremely helpful, the store didn’t have the item I wanted, however Lewis helped to find an alternative which was better than my 1st choice. Thanks Lewis for going the extra mile.

L'azienda ha risposto

Valutata 5 stelle su 5

I requested to order replacement tent poles, I got lucky because they had exactly what I needed without ordering. I spoke with Jack over the phone, then he served me in store on the same day. Very ple... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

We received good customer service from an assistant called Carrie. She helped us choose which tent was suitable for us and which was good value for money. She also flagged up the offers on bundles whi... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di articoli per il campeggio
  2. Negozio di abbigliamento activewear
  3. Negozio di biciclette
  4. Club di arrampicata
  5. Servizio di equitazione
  6. Negozio di articoli per la corsa

Informazioni su GO Outdoors - Hull

Scritti dall'azienda

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Scritti dall'azienda

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Informazioni di contatto

  • Clough Road Retail Park, Clough, HU6 7PT, Hull, Regno Unito

  • 01482 429679

4,8

Eccellente

TrustScore 5 su 5

2K recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,8

Tutte le recensioni

(2145)

35.035 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Called in for a waterproof jacket

Called in for a waterproof jacket, most were security linked together but Sam didn’t mind unlocking them for us whilst we tried different designs, really friendly and polite.

7 agosto 2026
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Logo di GO Outdoors - Hull

Risposta di GO Outdoors - Hull

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Staff were very helpful

Eve was brilliant. She helped us choose some walking boots.
The staff at the tills were also very helpful with our price match query.
Very pleasant experience.

7 agosto 2026
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Logo di GO Outdoors - Hull

Risposta di GO Outdoors - Hull

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Matthew was amazing serving us today

Matthew was amazing serving us today. Friendly and engaging with my two children and couldn't do enough to support is.
Fantastic staff member

6 agosto 2026
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Logo di GO Outdoors - Hull

Risposta di GO Outdoors - Hull

Thanks so much for the 5 star review.

We're pleased you got the support you needed and for taking the time to review us here.

Best wishes,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Today I was served by Adam at the Hull…

Today I was served by Adam at the Hull branch very good service and advised me about the walking shoes which are best for me on the walking I do.

6 agosto 2026
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Risposta di GO Outdoors - Hull

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Extremely helpful

Sam was extremely helpful, kind and patient.

6 agosto 2026
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Logo di GO Outdoors - Hull

Risposta di GO Outdoors - Hull

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Shopping experience

The store had plenty of stock to choose from,very good prices, and happy with our purchases. Staff member Matthew who served us was professional, helpful and friendly.

5 agosto 2026
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Risposta di GO Outdoors - Hull

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Fantastic customer service

Fantastic customer service.
Leah was very helpful at the check out, explaining all the discounts etc.

Highly recommended!

5 agosto 2026
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Risposta di GO Outdoors - Hull

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Matthew(-:

Was served by a lovely guy called Matthew, great customer service very polite and very chatty A+

5 agosto 2026
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Logo di GO Outdoors - Hull

Risposta di GO Outdoors - Hull

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Great service from Tom

Today i bought 2 pairs of shoes and was Served/helped by Tom, he was very patient whilst i tried on different sizes and was super helpful. A credit to the Hull Store. Thank you.

4 agosto 2026
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Logo di GO Outdoors - Hull

Risposta di GO Outdoors - Hull

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Leah was super helpful and really…

Leah was super helpful and really friendly.
The shop had everything I needed

3 agosto 2026
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Risposta di GO Outdoors - Hull

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Genuine Price Match

Bought boots today in the Hull, Clough Road store and asked about Price Match. Staff were excellent, and after confirming my request was genuine, applied the Price Match with no issues. All with a smile! Lovely customer service as usual

3 agosto 2026
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Risposta di GO Outdoors - Hull

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Great service with a smile!

We had a great experience in store today. We were served by Adam who was very patient with us as we tried on numerous pairs of trail shoes, all the while explaining the features and benefits of each. Back and forth he went in search of alternatives and sizes, yet nothing was too much trouble. The service was so good, we went back the next day to buy another pair 🤣

1 agosto 2026
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Logo di GO Outdoors - Hull

Risposta di GO Outdoors - Hull

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Served by Matthew yesterday at the hull…

Served by Matthew yesterday at the hull store, very friendly and a fellow spurs fan!

1 agosto 2026
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Risposta di GO Outdoors - Hull

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

We missed out on an offer at the York…

We missed out on an offer at the York store, we popped in here (at the Hull store) to get some other bits and pieces, we explained to the staff and they sorted it out for us, excellent customer care, thankyou Leah.

2 agosto 2026
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Risposta di GO Outdoors - Hull

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Mathew served us and was polite…

Mathew served us and was polite engaging help with two additional
Queries and was a pleasure to speak to really good service !

2 agosto 2026
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Logo di GO Outdoors - Hull

Risposta di GO Outdoors - Hull

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Fast fun service

No wait at the till. We were picking up some running gear and Matthew was encouraging of exploits!

2 agosto 2026
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Risposta di GO Outdoors - Hull

Hi
Many thanks for taking some time to give us a 5 star review. We hope your next experience with us is as good as this one.

Thanks again
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

A massive thank you to Jack (lad with…

A massive thank you to Jack (lad with the long hair) for helping in our hour of need! Our air tent tube has broke (suspect fault from the Euro hike range) anyway, with no spares in stock, jack did all he could to assist. He rummaged through old stock and found us an inner that he believed to be suitable. As dead stock and unidentified he was able to give us this for free. Whilst not exact, it's worked! Thanks so much Jack, you went over and above

1 agosto 2026
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Risposta di GO Outdoors - Hull

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Very polite young man named Matthew

Very polite young man named Matthew, was super helpful with the items I needed to return due to no longer being required. I had not used them . He was very patient with me and in no time at all he was given the go ahead for my refund and everything was done. He was a very pleasant staff member. He has natural customer service skills .I came away with a good feeling for his retail journey.
I will hopefully see him again on my next visit . It's rare to find good staff so i am sure he will do very very well.

1 agosto 2026
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Logo di GO Outdoors - Hull

Risposta di GO Outdoors - Hull

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Amazing Customer Service

I can not commend this branch of Go Outdoors highly enough. The service I received was outstanding, Katie went over and above to locate a part desperately needed for my damaged Berghaus Air Shelter which wasn’t an easy task. I had contacted Berghaus directly who were not helpful at all, I purchased the shelter from Go Outdoors so thought it would be straightforward and just be able to purchase the part on line but that wasn’t possible. It took Katie 2 weeks to locate the part but like a trooper rang me as promised to say it was on her next order for me. I can not thank her and another young lady who took the original call (Lauren I think) enough. What an amazing team. Outstanding customer service

30 luglio 2026
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Logo di GO Outdoors - Hull

Risposta di GO Outdoors - Hull

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

lewis was very helpful with the knives…

lewis was very helpful with the knives and advising what’s best with tents and that

31 luglio 2026
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Logo di GO Outdoors - Hull

Risposta di GO Outdoors - Hull

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

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