GO Outdoors - Gloucester Recensioni 

2362
TrustScore 5 su 5

4,8

98 - 108 Barton Street, GL1 4DZ Gloucester, GB


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Valutata 5 stelle su 5

Visited the Gloucester store for some sandals for my partner. We waited a while but then a young man came along asked him for a size 11 in the pair my partner had chosen he kindly got them, gave us th... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I popped into the Gloucester store and received outstanding service from Andrea right from the start. I was worried about doing a like-for-like exchange without a receipt, expecting it to be a bit o... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Phoned the Gloucester store in the morning to check that there were some Scarpa walking boots my size in stock. Ryan was very helpful and confirmed they had the appropriate size. Visited the store in... Leggi di più

L'azienda ha risposto

Valutata 4 stelle su 5

Had exactly what I went for, but I really dislike the pricing structure: a 33% saving if I signed up as a ‘member’. First time in GoOutdoors for ten years and this is the reason! I could have saved... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di articoli per il campeggio
  2. Negozio di abbigliamento activewear
  3. Negozio di biciclette
  4. Club di arrampicata
  5. Servizio di equitazione
  6. Negozio di articoli per la corsa

Informazioni su GO Outdoors - Gloucester

Scritti dall'azienda

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Scritti dall'azienda

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Informazioni di contatto

  • 98 - 108 Barton Street, GL1 4DZ, Gloucester, Regno Unito

  • 01452 229827

4,8

Eccellente

TrustScore 5 su 5

2K recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,8

Tutte le recensioni

(2362)

34.290 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Very helpful smily member of staff on…

Very helpful smily member of staff on till , Kia

4 aprile 2026
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Logo di GO Outdoors - Gloucester

Risposta di GO Outdoors - Gloucester

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Looking for walking boots for myself…

Looking for walking boots for myself and my son. Helped by two nice chaps - Freddie and Tom. They walked back and forth to get a number of boots to try. We both were satisfied with our purchases and the staff.

29 marzo 2026
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Logo di GO Outdoors - Gloucester

Risposta di GO Outdoors - Gloucester

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Knowledgeable, friendly and professional

I went in to buy a cycle on the cycle to work scheme, as well as some accessories. Evan the guy who served me was kind friendly and knowledgeable.
He made suggestions of good products to buy as well as ones that would not be worth my time. He also remembered me from the first time I came in looking for a bike. He was also realistic with me regarding my goals.

24 marzo 2026
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Logo di GO Outdoors - Gloucester

Risposta di GO Outdoors - Gloucester

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Excellent selection of clothing

Excellent selection of clothing. Clean changing rooms. Friendly helpful staff.

28 marzo 2026
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Logo di GO Outdoors - Gloucester

Risposta di GO Outdoors - Gloucester

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Signed up for a replacement voucher…

Signed up for a replacement voucher on my card, to get the discounts. Making it much cheaper to get the items I needed.

14 marzo 2026
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Logo di GO Outdoors - Gloucester

Risposta di GO Outdoors - Gloucester

Hi,

Thanks for taking the time to leave us a 5 star review. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
Go Outdoors Customer Care Team

Valutata 3 stelle su 5

The staff were really helpful

The staff were really helpful. Signed up for the club card, which gained us more savings on our purchases. The only issue was the children running riot. As a retail manager, I would have had a polite word with the parents to try to control the running children

7 marzo 2026
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Logo di GO Outdoors - Gloucester

Risposta di GO Outdoors - Gloucester

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

George was very very helpful and polite…

George was very very helpful and polite when I visited today! Nice to have someone smiley and happy serving!
Thank you George :)

15 marzo 2026
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Logo di GO Outdoors - Gloucester

Risposta di GO Outdoors - Gloucester

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Go out doors Gloucester

Spoke to a member of staff about being a member. She was very polite and explained very well. Her name was Kia and it was a pleasure of shopping there. Will definitely go back again

12 marzo 2026
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Logo di GO Outdoors - Gloucester

Risposta di GO Outdoors - Gloucester

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Excellent service from all staff

Excellent service from all staff. In particular Jack who helped our son with choosing size 13 walking boots. Very knowledgeable and not pushy.

7 marzo 2026
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Logo di GO Outdoors - Gloucester

Risposta di GO Outdoors - Gloucester

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Mat helped me

Mat helped me finding some new replacement boots. He was polite, competent and patient. What more could you need?

26 febbraio 2026
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Logo di GO Outdoors - Gloucester

Risposta di GO Outdoors - Gloucester

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Brilliant customer service

We took our son to look at the down hill mountain bikes. Alex helped us, and was extremely knowledgeable, helpful and brilliant with our son. His customer service was impeccable and we very much appreciated his time, patience ABs expertise. Thank you Alex! We will definitely use Go Outdoors again!

28 febbraio 2026
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Logo di GO Outdoors - Gloucester

Risposta di GO Outdoors - Gloucester

Hi,

Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Friendly and helpful

Went to get some new walking boots, and needed a bit of advice. Freddie was very knowledgeable and offered good advice without being pushy. Would definitely recommend visiting if you're in need of some new boots.

28 febbraio 2026
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Logo di GO Outdoors - Gloucester

Risposta di GO Outdoors - Gloucester

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Really helpful staff

Really helpful staff - Kia served us and she could not have been more helpful!
Store was very well equipped with everything we needed - thank you!

28 febbraio 2026
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Logo di GO Outdoors - Gloucester

Risposta di GO Outdoors - Gloucester

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Kia provided exceptional assistance in…

Kia provided exceptional assistance in locating the appropriate product I was seeking, and also informed me about their current offers. The customer service was outstanding, and I would wholeheartedly endorse their services.

28 febbraio 2026
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Logo di GO Outdoors - Gloucester

Risposta di GO Outdoors - Gloucester

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

returned an online purchase to store…

I returned an online purchase to store and whilst there was mixed opinions as to whether the store would allow me to do this, Kia ( the lady on the til) was extremely helpful and put herself out to facilitate my return. Many thanks

20 febbraio 2026
Logo di GO Outdoors - Gloucester

Risposta di GO Outdoors - Gloucester

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Helpful staff

Keir and Ellie were both exceptionally helpful. Keir's help in selecting good walking boots was very useful. I'd highly recommend this store based on the staff there.

22 novembre 2025
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Logo di GO Outdoors - Gloucester

Risposta di GO Outdoors - Gloucester

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Great service and good prices

Great service and good prices. Recommended

18 febbraio 2026
Logo di GO Outdoors - Gloucester

Risposta di GO Outdoors - Gloucester

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Great experience

Great experience. Staff were excellent and knowledgable. Kia and Ryan went out of their way to sort me out with the kit I wanted.

24 febbraio 2026
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Logo di GO Outdoors - Gloucester

Risposta di GO Outdoors - Gloucester

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Amazing customer service

We went to this store to our hade and electric bike. When we arrived the bike tech had already finished for the day meaning we wouldn't be able to take the bike home that day. Matt was brilliant at helping us to make a decision on a bike. He was very patient as we struggled to chose which bike to buy. Matt went above and beyond to call the Bristol store and get a bike check done on the same bike we wanted to buy. We drove to the Bristol store, as it was on our way home, and low and behold the bike had been checked over and was ready to collect. Thank you to Matt and the team for their amazing customer service

22 febbraio 2026
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Logo di GO Outdoors - Gloucester

Risposta di GO Outdoors - Gloucester

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

We were searching for good quality…

We were searching for good quality hiking boots and were served by a young man called George. George was extremely knowledgeable about which boots were suitable for hiking, rambling and climbing etc. and as an experienced hiker himself, was able to recommend and suggest boot makes for all budgets. He went above and beyond to give us the best service, was extremely helpful and polite and we were able to leave feeling happy about our shopping experience. We wish him all the best with his career ahead.

16 febbraio 2026
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Logo di GO Outdoors - Gloucester

Risposta di GO Outdoors - Gloucester

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

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