I was served by a wonderful lady named Viv. She helped me find everything I needed and nothing I asked was too much. She went above and beyond to make my experience unique. Thank you so much for makin... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Had great expierence buying hiking shoes, staff is welcoming and helpful. Isabelle and Viv was so positive and that made me laugh and smile. I will be coming back!
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Helpful young man fetched different sizes of hiking trainers for me to try. Viv was very helpful informative & friendly at the checkouts.
L'azienda ha risposto
Outstanding service from Viv at the checkout. She answered my questions before I shopped and ensured I got all the discounts I was due - sadly just the Go Outdoors card this time! Also helpful was an... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di articoli per il campeggio
- Negozio di abbigliamento activewear
- Negozio di biciclette
- Club di arrampicata
- Servizio di equitazione
- Negozio di articoli per la corsa
Informazioni su GO Outdoors - Cribbs Causeway
Scritti dall'azienda
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Scritti dall'azienda
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Informazioni di contatto
Unit 1CC Centraurus Retail Park, BS34 5TS, Bristol, Regno Unito
- 01174 506747
4,9
Eccellente
4K recensioni
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Fantastic experience
I was served by a wonderful lady named Viv. She helped me find everything I needed and nothing I asked was too much. She went above and beyond to make my experience unique. Thank you so much for making my stressful shopping experience so easy.
15 settembre 2026
Non scritta su invito
Risposta di GO Outdoors - Cribbs Causeway
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Viv helped me sort out my account
Viv helped me sort out my account, which had a wrongly spelt email. She also ensured I got my Scout Leader discount.
15 settembre 2026
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Risposta di GO Outdoors - Cribbs Causeway
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Helpful young man fetched different…
Helpful young man fetched different sizes of hiking trainers for me to try. Viv was very helpful informative & friendly at the checkouts.
15 settembre 2026
Non scritta su invito
Risposta di GO Outdoors - Cribbs Causeway
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Great customer service
Great customer service - Viv took the time to make sure that our membership details were up to date so we can easily access deals in the future
15 settembre 2026
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Risposta di GO Outdoors - Cribbs Causeway
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Thank you Honie
Great service by Honie who looked after us so well and gave us so much of her time. Much appreciated
12 settembre 2026
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Risposta di GO Outdoors - Cribbs Causeway
Hi,
Thanks for giving us 4 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Great advice, Great customer service!
We were greeted with a smile and felt very welcomed straight away. The staff are all very knowledgeable when you want advice and are happy to talk to you about your specific needs. Viv who served us, was brilliant. Me and my fiance bought some hiking shoes and she was ever so friendly and made the whole process of buying the shoes clear and easy. 10/10
9 settembre 2026
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Risposta di GO Outdoors - Cribbs Causeway
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Had great expierence buying hiking…
Had great expierence buying hiking shoes, staff is welcoming and helpful. Isabelle and Viv was so positive and that made me laugh and smile. I will be coming back!
10 settembre 2026
Non scritta su invito
Risposta di GO Outdoors - Cribbs Causeway
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Viv being super smiley and helpful!!
8 settembre 2026
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Risposta di GO Outdoors - Cribbs Causeway
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Amazing customer service
Great selection of outdoor gear. Viv on the till was an absolute credit to the company. Viv's customer service was outstanding, so friendly and happy.
8 settembre 2026
Non scritta su invito
Risposta di GO Outdoors - Cribbs Causeway
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Risposta di GO Outdoors - Cribbs Causeway
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Viv made the shopping experience a…
Viv made the shopping experience a pleasure
8 settembre 2026
Non scritta su invito
Risposta di GO Outdoors - Cribbs Causeway
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
A very helpful assistant advised that I…
A very helpful assistant advised that I could use my blue light card for extra discount on top of my store discount card. I didn't know this so the extra discount was a bonus.
8 settembre 2026
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Risposta di GO Outdoors - Cribbs Causeway
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Great service viv was very helpful and…
Great service viv was very helpful and polite thabkyou
8 settembre 2026
Non scritta su invito
Risposta di GO Outdoors - Cribbs Causeway
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Massive Overcharging and Shocking Management Response
I had an appalling experience at the Cribbs Causeway store on August 25th, 2026. What should have been a routine purchase resulted in being overcharged by £33.57 (on a £60 order) due to a double-scanned jumper and incorrect pricing on the till (£27.97 instead of the marked £22.37 tag price) and me being banned from the store!!
The till ran out of paper and when we got to our car we realised that we had been given only half a receipt. We walked back inside to request a full itemized receipt, which is when we noticed the jumper had been scanned twice. A male staff member processed the £27.97 refund for the duplicate, but dismissed the issue without an apology, simply stating, "It's alright mate, I've fixed it." When we said that an apology for the error and inconvenience was appropriate, he explicitly told us "There's no need for an apology, I fixed it". I asked for his name, but he refused to give it and walked off. I asked the till assistant what his name was and she said 'Store policy is not to give out names'. The store manager was now at the till and told us to leave the store and informed me that I was banned for being "rude" and "verbally assaulting" staff. When we asked why and requested his name, he refused to explain how we were being rude or to provide his name, just repeatedly insisting that we leave.
We drove 10 minutes away before reviewing the receipt again and realizing the jumper had also been priced incorrectly at the till by £5.60. We had to drive all the way back a third time, received the final refund, still no apology and were once again reminded we were banned.
The ban is rather irrelevant - I have no desire to return. Is this standard JD Sports policy in Blacks and Millets too?
25 agosto 2026
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Risposta di GO Outdoors - Cribbs Causeway
Thank you for sharing your review.
We are disappointed to hear about your recent experience at the Cribbs Causeway store on the 25th August. What you have described does not reflect the high standard of customer care and service we aim to provide across any of our brands.
We understand how frustrating it Just have been to deal with the overcharging, multiples trips back into the store to have these corrected and the lack of clear communication during a stressful situation. We have escalated your feedback directly to the store management team to ensure these issues are addressed and prevent a recurrence.
Kind regards
Go Outdoors Customer Care Team
Very helpful staff
Very helpful staff. Viv in particular.
Friendly,efficient and nothing was too much trouble.
22 luglio 2026
Non scritta su invito
Risposta di GO Outdoors - Cribbs Causeway
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Wow Hats off to Viv what an amazing…
Wow Hats off to Viv what an amazing lady,so friendly and helpful..she even helped us with a discount when we told her it was my son’s Birthday. Good customer service is getting less and less these days we need more people like Viv.
3 settembre 2026
Non scritta su invito
Risposta di GO Outdoors - Cribbs Causeway
Hi,
We're really glad you took time out to rate us as 5 stars here on Trustpilot. Hopefully we can deliver more wow experiences for you in the future.
Thanks again,
Go Outdoors Customer Care Team
Great service
Jorja was very helpful and all the staff where really friendly.
2 settembre 2026
Non scritta su invito
Risposta di GO Outdoors - Cribbs Causeway
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Excellent service by Viv on the toll…
Excellent service by Viv on the toll who was incredibly helpful and polite 2/9
2 settembre 2026
Non scritta su invito
Risposta di GO Outdoors - Cribbs Causeway
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Viv was very helpful- good experience
Viv was very helpful- good experience
2 settembre 2026
Non scritta su invito
Risposta di GO Outdoors - Cribbs Causeway
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Viv had excellent customer service and…
Viv had excellent customer service and very friendly.
1 settembre 2026
Non scritta su invito
Risposta di GO Outdoors - Cribbs Causeway
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
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