I had very specific needs when choosing a climbing rope, especially given the weight I needed to carry on my expedition. Mariam went above and beyond to meet my requirements with a warm, proactive att... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
Mariam - in the walking boots department - was amazing. I explained a problem with my son's feet and the support he needed, and she immediately was able to recommend things that would help. We cam... Leggi di più
L'azienda ha risposto
Item faulty when used for 1st time. Returned to store, unfortunately lost receipt but could locate purchase from membership card. No stock in store, staff unable to order it in for me as replacement,... Leggi di più
L'azienda ha risposto
Mariam was so helpful in the Brislington store. Really recommend going to the store for footwear and her help made me buy more than I intended as the sandals were reduced a lot.
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di articoli per il campeggio
- Negozio di abbigliamento activewear
- Negozio di biciclette
- Club di arrampicata
- Servizio di equitazione
- Negozio di articoli per la corsa
Informazioni su GO Outdoors - Bristol
Scritti dall'azienda
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Scritti dall'azienda
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Informazioni di contatto
Tramway Road, Bath Road, BS4 3DS, Bristol, Regno Unito
- 01174 280761
4,8
Eccellente
4K recensioni
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Le persone hanno visualizzato anche
They still haven’t gave me a refund I…
They still haven’t gave me a refund I took them back to the shop and they said I would receive an email and money back in my account in 3-5 days. Two weeks later still nothing. I will never shop there again. I have rang and they said within the next couple of days well that was 3 days ago and nothing
9 agosto 2026
Risposta di GO Outdoors - Bristol
Thank you for taking the time to leave a review. We are sorry to hear of the delay in receiving your refund and understand how disappointing this must have been.
Having reviewed your order, I can see that this issue has now been resolved following your recent call with our Customer Care team. Unfortunately, there was a delay due to a system issue, and we sincerely apologise for the inconvenience this caused.
Your refund has now been processed and should appear in your account within 3-5 working days, depending on your bank's processing times.
We appreciate your patience and hope you will continue to shop with us in the future, giving us the opportunity to provide a much improved experience.
Kind Regards
GO Outdoors Customer Care.
My order
Quick delivery. Nice products exactly what I was looking for and reasonable price
8 agosto 2026
Risposta di GO Outdoors - Bristol
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
We were welcomed to the store upon…
We were welcomed to the store upon entering. We found a member of staff called Mark who went and above and beyond to make sure we were well informed about the product and showed us the different options available and what discounts the store currently had on offer.
21 agosto 2026
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Risposta di GO Outdoors - Bristol
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Excellent service by “Mariam” at the Bristol Store
The service we received this morning in store by a young lady “Mariam” was first class. We were trying to buy some shoes. The size was not available, but she remembered that she had processed a product return earlier of the size required.
22 agosto 2026
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Risposta di GO Outdoors - Bristol
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Great service in the Brislington store
Great service in the Brislington store. Woman who served me on the till was knowledgeable an kind really made me appreciate the in store experience. Transaction ID MDSJ8KLKO/ 74165
10 agosto 2026
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Risposta di GO Outdoors - Bristol
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Click & Collect
Staff member updated the system in store to show the item had been collected, when I hadn’t been to store. I had to waste quite an amount of time with head office and store (mainly really long queue times!) to get it resolved.
Lady who resolved in the end was very helpful, but I’d wasted almost an hour by that point.
8 agosto 2026
Risposta di GO Outdoors - Bristol
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Went to go outdoors as I wanted help…
Went to go outdoors as I wanted help and advice about taking my disabled wife fishing, I was served by a very friendly and helpful gentleman called Andy who gave me time and patience advising me what I needed, where we could fish and how to get there.
We will need more fishing tackle and I will definitely return.
18 agosto 2026
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Risposta di GO Outdoors - Bristol
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Item faulty when used for 1st time
Item faulty when used for 1st time. Returned to store, unfortunately lost receipt but could locate purchase from membership card. No stock in store, staff unable to order it in for me as replacement, given gift card to buy when in stock but can't use it online to buy product so will have to keep going to the shop. Staff were dismissive and unhelpful. Have complained via customer services. Whole process really disappointing.
11 agosto 2026
Risposta di GO Outdoors - Bristol
Thank you for your review.
We strive to provide great customer care at all times, and we are sorry that was not your experience on this occasion when visiting our store.
Currently Gift Cards cannot be accepted as a payment method online however, this is something that we are hoping to have available in the near future.
Our customer care team have reached out to you to dicuss this further, please check your direct inbox for our message arriving with you.
Kind regards
GO Outdoors Customer Care Team.
Very helpful footwear assistance
Very helpful footwear assistance thank you Robin
18 agosto 2026
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Risposta di GO Outdoors - Bristol
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Mariam's service was excellent and the…
Mariam's service was excellent and the price I paid for quality products was great.
17 agosto 2026
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Risposta di GO Outdoors - Bristol
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Mariam served us while shopping for…
Mariam served us while shopping for hiking boots. She was so attentive and her advice was excellent, going above and beyond with tips to ward off blisters. Great and rare customer experience
16 agosto 2026
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Risposta di GO Outdoors - Bristol
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Mariam was a super helpful shop…
Mariam was a super helpful shop assistant who gave me excellent service and advice.
My only disappointment was the limited range of boots… this is of course beyond Mariam’s control so if it was a review only for her it would be 5 stars
16 agosto 2026
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Risposta di GO Outdoors - Bristol
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Mariam
Busy, helping all, with good vibes despite end of day, rang and helped in all ways
16 agosto 2026
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Risposta di GO Outdoors - Bristol
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Mariam was great!
Mariam was great! She helped us find a pair of wellies and was super knowledgeable about the footwear section.
16 agosto 2026
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Risposta di GO Outdoors - Bristol
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Exemplary service: Mariam
Went to purchase a few small items and collect an order at the same time. Staff were genuinely helpful. Mariam, in particular, was extremely friendly and helpful. If only all interactions with staff at this store were as good as this. Mostly, I’d say they are, but there have been exceptions! So… full credit to Mariam, who made the whole experience straightforward and delightful. Thank you!
15 agosto 2026
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Risposta di GO Outdoors - Bristol
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
What fantastic service we got from…
What fantastic service we got from Mariam today int he Bristol shop. She assisted us with trying to find suitable shoes for my husband both in your shop and then when you didn’t have the correct size phoned to see if she could hold a pair at another branch.
We then bought shoes for myself and needed to renew our card and again Mariam was extremely helpful sorting out making sure the new card was working on his phone.
It made shopping on a very hot day a pleasant one.
Thankyou
15 agosto 2026
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Risposta di GO Outdoors - Bristol
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
I was served by Robin who was very…
I was served by Robin who was very knowledgeable and very patient. It made for a great experience
14 agosto 2026
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Risposta di GO Outdoors - Bristol
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Great service in Shoe Department
I'd just like to say how helpful Robin was in the shoe department today. I was needing walking shoes and he was very helpful and was great with advice too, on fit and how to lace. Tis rare these days for assistants to go the extra mile..thanks Robin! I wouldn't have had the same experience on-line... !! I came away with two pairs!! 😀
14 agosto 2026
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Risposta di GO Outdoors - Bristol
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Dhruv the goat he put up with all my…
Dhruv the goat he put up with all my annoying questions. Got everything I needed for my hiking trip in one go.
26 luglio 2026
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Risposta di GO Outdoors - Bristol
Hello,
Feedback is always important to us and we very much appreciate you leaving a review and giving us 5 stars.
Thank you for choosing to shop with us.
Kind regards,
Go Outdoors Customer Care Team
Great service friendly service and Andy…
Great service friendly service and Andy Tripp was great on the fishing department
11 agosto 2026
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Risposta di GO Outdoors - Bristol
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
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