GO Outdoors - Barnstaple Recensioni 

283
TrustScore 5 su 5

4,9

Rose Lane, EX32 Barnstaple, England, GB


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Valutata 5 stelle su 5

The greatest customer service of all time. Had arrived in Barnstaple from Bristol with our tent, and realised I had completely forgotten the poles. Went to Go Outdoors Barnstaple and explained my situ... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Kacey helped me find a pair of walking boots. She talked me through the various brands and the product features. Kacey was attentive, polite, smiling and her product knowledge was excellent. She is a... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Visited the go outdoors today for walking boots and was served by Leo and kacey. Both were very friendly and helpful. Leo was dealing with another customer at the time when approached for help. But... Leggi di più

L'azienda ha risposto

Valutata 4 stelle su 5

I had tried to buy sandals in my local Millets shop, where I was advised as they hadn't the ones I wanted, but Go Outdoors did. There was someone on the door who was welcoming. Then i was assisted... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di articoli per il campeggio
  2. Negozio di abbigliamento activewear
  3. Negozio di biciclette
  4. Club di arrampicata
  5. Servizio di equitazione
  6. Negozio di articoli per la corsa

Informazioni su GO Outdoors - Barnstaple

Scritti dall'azienda

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Scritti dall'azienda

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Informazioni di contatto

  • Rose Lane, EX32, Barnstaple, England, Regno Unito

4,9

Eccellente

TrustScore 5 su 5

283 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,9

Tutte le recensioni

(283)

35.134 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Staff were great

Came into try on some hiking boots on. Thought the range available was great.

Jeremy made himself known to us early on and was very helpful when needed. Didn't awkwardly linger and wasn't push or overbearing. Bought from the store instead of online after liking the experience

17 luglio 2026
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Risposta di GO Outdoors - Barnstaple

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Kacey really helpful

Kacey really helpful

18 luglio 2026
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Risposta di GO Outdoors - Barnstaple

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Kevin was fantastic help and gave…

Kevin was fantastic help and gave honest and good advice and young lady on till was very helpful and I got membership

18 luglio 2026
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Risposta di GO Outdoors - Barnstaple

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

for a very helpful and knowledgeable…

for a very helpful and knowledgeable from kevin

18 luglio 2026
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Risposta di GO Outdoors - Barnstaple

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Very helpful…

Callum was very helpful with sorting out my discount after initially missed...

16 luglio 2026
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Risposta di GO Outdoors - Barnstaple

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Went looking for a daypack for my wife

Went looking for a daypack for my wife. Decent range, good prices when Membership discount included, and helpful staff - Jeremy was great.

14 luglio 2026
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Risposta di GO Outdoors - Barnstaple

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Kevin was a great help to us today

Kevin was a great help to us today, we bought some fantastic gear and he was personable and we didn’t feel rushed or pressured. A great sales man

11 luglio 2026
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Risposta di GO Outdoors - Barnstaple

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Gabriel was super helpful and patient…

Gabriel was super helpful and patient when I was trying to find some new hiking trainers, I really appreciated his help!

4 luglio 2026
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Risposta di GO Outdoors - Barnstaple

Hi,

Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Order Delayes but Resolved

Our order was delayed by a day, not a problem with the young girl and gentleman working at 14:30 on Saturday 4th July. They both made our experience much better, even with the gentleman helping us refund our order and purchase a different one! We agreed that the staff at Barnstable Go Outdoors are amazing and super friendly!!

4 luglio 2026
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Risposta di GO Outdoors - Barnstaple

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

Valutata 4 stelle su 5

Ordered an item online to collect …

Ordered an item online to collect at the store.
Went to collect 45mins later, travel time.
Only to be told that the had not arrived yet 🤔. There was a basket full of them by the entrance, questioned the response, them told the paperwork wasn't ready.
Had order details on my phone, then told they had no proof of payment, showed bank account as payment proof.
Eventually allowed to leave with item.

15 giugno 2026
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Risposta di GO Outdoors - Barnstaple

Hi,

Thanks for taking the time to leave us a 4 star review. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Kevin was amazing

Kevin was amazing. So helpful. Unfortunately they didn’t have the shelter we wanted, but he tracked one down in the Launceston store which we would have to drive past on our way to Cornwall camping. We can’t praise his customer service enough.
We would also like to say that other members of staff were lovely too, so helpful.

25 giugno 2026
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Risposta di GO Outdoors - Barnstaple

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Engaged and super helpful team

I arrived at around 7.15pm and was greeted immediately by a chap, possibly the eldest one. I then approached two staff who while engaged in their work, both stopped straight away and on asking about the walking shoes, one lad graciously deferred to the other and they were both affable. The lad with an unusual name gave me great guidance and insight into which boots were right for me. The lass at the till Casey I think was chatty and also very personable. I was engaged with every staff member and they all were happy in their roles.

26 giugno 2026
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Risposta di GO Outdoors - Barnstaple

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Kevin looked after us

Kevin looked after us. We wanted a new quality blow up mattress. We discussed the options. Kevin’s advice was essential. Good man

20 giugno 2026
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Risposta di GO Outdoors - Barnstaple

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Brilliant customer service from Kevin.

Kevin in the Barnstaple store was absolutely brilliant. He was so helpful and had lots of advice for us, as we were looking for a bigger tent and some more accessories for this years camping. We left the store with everything we needed and he was also very friendly and make it a happy experience for us all. Excellent customer service!

20 giugno 2026
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Risposta di GO Outdoors - Barnstaple

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

D of E

Went in the store with a list of stuff for my son and his D of E, Jeremy was very helpful and knowledgeable and answered all questions we had. thank you

17 giugno 2026
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Risposta di GO Outdoors - Barnstaple

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Great choice and helpful staff

Great choice and helpful, friendly staff. Ben was very helpful in getting me fitted with a pair of walking boots

15 giugno 2026
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Risposta di GO Outdoors - Barnstaple

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

I was so pleased to find you now had a…

I was so pleased to find you now had a store in Barnstable. In the past I drove to Tuanton. Just bought a caravan so was equipping it. The staff were extremely helpful. As always, ended up buying more than I planned. Prices are still competitive and rarely beaten.
Can I make a suggestion. A few trolleys would be useful. As someone who now has to walk with sticks. A trolley is nice to lean on. Also encourages customers to walk more of the store. Not just purchase what they can carry. I would have looked at and purchased more items. Once again. Thank you to two female members of staff who were helpful and good humoured.

8 giugno 2026
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Risposta di GO Outdoors - Barnstaple

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

We popped in to look at tents and…

We popped in to look at tents and various camping extras. Kevin was super helpful and very informative and understood our needs without trying to sell us items that weren’t necessary. An asset to the Barnstaple store. Great experience, great prices and lots of choice. 10 out of 10.

13 giugno 2026
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Risposta di GO Outdoors - Barnstaple

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

We wanted to come in and get ourselves…

We wanted to come in and get ourselves set up for camping, we dealt with Kevin, lovely genuine, down to earth guy and he was so much help! Deserves a promotion!

Fantastic service!

13 giugno 2026
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Risposta di GO Outdoors - Barnstaple

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Was welcomed by Kevin

Was welcomed by Kevin, who was very happy to help me out with my purchase of a 12v/240v fridge/cooler. Good advice on which one to buy. I would highly recommend the Barnstaple store

9 giugno 2026
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Risposta di GO Outdoors - Barnstaple

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

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