GO Outdoors - Ayr (Express) Recensioni 

97
TrustScore 5 su 5

4,9

Kyle Street 3, KA7 1RL Ayr, Scotland, GB


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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Scott did a fantastic job, as usual, at helping me pick the right Victorinox tool today. The stock had the usual selection of multi-tools for sale, which absolutely suited me fine. Friendly staff o... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Staff are always polite, very helpful and friendly. I never feel rushed or pressured when shopping there even though the shop itself is very narrow. Great selection clothing and footwear.

L'azienda ha risposto

Valutata 4 stelle su 5

It would have been 5 stars I will tell you when I get to the end. 5 stars for the range of products, 5 stars from the shop assistants help in choosing the right shoes, knowledge of the shoes and ad... Leggi di più

L'azienda ha risposto

Valutata 4 stelle su 5

Staff member was super helpful. Using my dofE card, but didn't realise I also had to purchase a gooutdoors.co.uk membership card

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di articoli per il campeggio
  2. Negozio di abbigliamento activewear
  3. Negozio di biciclette
  4. Club di arrampicata
  5. Servizio di equitazione
  6. Negozio di articoli per la corsa

Informazioni su GO Outdoors - Ayr (Express)

Scritti dall'azienda

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Scritti dall'azienda

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Informazioni di contatto

  • Kyle Street 3, KA7 1RL, Ayr, Scotland, Regno Unito

4,9

Eccellente

TrustScore 5 su 5

97 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,9

Tutte le recensioni

(97)

35.496 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Excellent service in Ayr store

To be able to speak to someone in store who could sort out my order problems very quickly , was brilliant. I had been trying for 2 days to complete an order online without success , due to technical errors. He placed an order for me and it arrived to the store in 2 days.

25 maggio 2025
Logo di GO Outdoors - Ayr (Express)

Risposta di GO Outdoors - Ayr (Express)

Thanks for the 5 star review.

We hope your next experience with us is as good as this one.

Thanks again
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

A great experience

I went into the Ayr store wanting a lightweight full zipped fleece. The assistant who greeted me was very helpful, he had more idea than I did and produced several alternatives. I was really happy with this and tried on two, I picked my favourite and he volunteered that If I was a member it would be cheaper. So I went with this option and paid £5 membership and got the fleece for £20 instead of £36, I was very pleased. I was given a voucher for £5 off my next purchase, so I probably be back pretty soon.

19 maggio 2025
Logo di GO Outdoors - Ayr (Express)

Risposta di GO Outdoors - Ayr (Express)

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Faulty rucksack

I brought back a rucksack which had been purchased at the Blacks store. The straps had torn on the second use but I no longer had the receipt as it had only been used for DofE last year. The manager (Cath??) managed to find the price even though it was no longer stocked and arranged for a refund/replacement. 5*service. Thank you.

3 maggio 2025
Non scritta su invito
Logo di GO Outdoors - Ayr (Express)

Risposta di GO Outdoors - Ayr (Express)

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Polite and helpful

Polite and helpful. Also good quality gear. For me, never a question about retuning hiking trainers that keep wearing out. Not a shop problem but even big brands making to a cost!!

10 maggio 2025
Non scritta su invito
Logo di GO Outdoors - Ayr (Express)

Risposta di GO Outdoors - Ayr (Express)

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

This is my 2nd visit to this store in…

This is my 2nd visit to this store in recent weeks & the service is fantastic particularly with one staff member in particular asst002 clerk007
This gentleman with a Manchester accent helped me organise my North face shoes online as they had not my size in store & delivered within 2days.
Yesterday my daughter required a pair & this same chap assisted us in store which my daughter has already mentioned she doesn’t what to wear any other shoes as they were North face as well.
When I can get assistance like this then there is no need for me to go anywhere else & I would imagine that will be the case with anyone who asks us about this store
Much appreciated help & keep up the best service any shopper can ask for
Tommy Calder
Ayr

20 aprile 2025
Non scritta su invito
Logo di GO Outdoors - Ayr (Express)

Risposta di GO Outdoors - Ayr (Express)

Hi,

Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Staff in the Ayr store are very…

Staff in the Ayr store are very friendly and happy to help

16 aprile 2025
Logo di GO Outdoors - Ayr (Express)

Risposta di GO Outdoors - Ayr (Express)

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Great service

Great service. Friendly and knowledgeable staff. Extremely helpful

15 aprile 2025
Non scritta su invito
Logo di GO Outdoors - Ayr (Express)

Risposta di GO Outdoors - Ayr (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Good quality items and the discount…

Good quality items and the discount card reducing prices makes it an even better buying experience. Friendly staff and approachable if you need to ask questions.

8 aprile 2025
Logo di GO Outdoors - Ayr (Express)

Risposta di GO Outdoors - Ayr (Express)

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Great shop

Great shop. Large selection of items at really good prices. Worthwhile being a member to get the best discounts. Friendly staff members. Happy to shop here and I'll definitely be back

8 aprile 2025
Non scritta su invito
Logo di GO Outdoors - Ayr (Express)

Risposta di GO Outdoors - Ayr (Express)

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Great staff!

The staff were really helpful and went out of Thier way to help us. Really nice shop to visit. 🙂

4 aprile 2025
Non scritta su invito
Logo di GO Outdoors - Ayr (Express)

Risposta di GO Outdoors - Ayr (Express)

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Overall experience

Second time visiting the express store in Ayr, great very experienced sraff and knowledgable around the right kit for you for the right price. I hike and wild camp mostly and they were a great help in letting me know what is on its way into the store. I have been to GoOutdoors for the past few years testing diffrent bits of kit to find my ideal set up to which I've had a great experience each time.

30 marzo 2025
Non scritta su invito
Logo di GO Outdoors - Ayr (Express)

Risposta di GO Outdoors - Ayr (Express)

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

The assistant was very informative and…

The assistant was very informative and gave great advice.

3 aprile 2025
Logo di GO Outdoors - Ayr (Express)

Risposta di GO Outdoors - Ayr (Express)

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Go Outdoors Customer Care Team

Valutata 4 stelle su 5

Staff member was super helpful

Staff member was super helpful. Using my dofE card, but didn't realise I also had to purchase a gooutdoors.co.uk membership card

1 aprile 2025
Logo di GO Outdoors - Ayr (Express)

Risposta di GO Outdoors - Ayr (Express)

Hi,

Thanks for ticking 4 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Good experience

Helpful and friendly staff, well stocked shop.

26 marzo 2025
Logo di GO Outdoors - Ayr (Express)

Risposta di GO Outdoors - Ayr (Express)

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Great place

Excellent service and
Great discounts when joining up
Small fee converts to a voucher for the same price
It's a win win shopping experience

22 marzo 2025
Non scritta su invito
Logo di GO Outdoors - Ayr (Express)

Risposta di GO Outdoors - Ayr (Express)

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Valutata 4 stelle su 5

Great shop…

It would have been 5 stars I will tell you when I get to the end.
5 stars for the range of products, 5 stars from the shop assistants help in choosing the right shoes, knowledge of the shoes and advice.
That was my planned purchase for the day complete until I saw a pair of brasher trousers that I already have.
I decided to buy a new pair. I had already chosen the boots and a membership card. After I had paid the person on the till told me that I would be entitled to £5 off my next purchase, why didn’t she tell me that before I paid for all three items. Disappointed that the assistant couldn’t have pointed this out.

19 marzo 2025
Non scritta su invito
Logo di GO Outdoors - Ayr (Express)

Risposta di GO Outdoors - Ayr (Express)

Hi,
4 star reviews are important to us and reviews like this help us establish that we're going in the right direction.

Thanks for shopping with us.

Kind Regards
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Great store

Great store, staff always fantastically helpful

17 marzo 2025
Non scritta su invito
Logo di GO Outdoors - Ayr (Express)

Risposta di GO Outdoors - Ayr (Express)

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Valutata 4 stelle su 5

Very helpful staff nothing a problem…

Very helpful staff nothing a problem for them

17 marzo 2025
Logo di GO Outdoors - Ayr (Express)

Risposta di GO Outdoors - Ayr (Express)

Hi,

Thanks for ticking 4 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

A great value product.

Great value product, knowledgeable staff and very good service. First time, a good experience, will return.

14 marzo 2025
Non scritta su invito
Logo di GO Outdoors - Ayr (Express)

Risposta di GO Outdoors - Ayr (Express)

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Excellent service

Assistant was friendly and told us about being a member excellent service

10 marzo 2025
Non scritta su invito
Logo di GO Outdoors - Ayr (Express)

Risposta di GO Outdoors - Ayr (Express)

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

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