I called telephone helpline with a query around moving house/transferring FIT payment. Call was answered immediately with no long wait, the person who took my call (Jemma S) was knowledgeable, helpful... Leggi di più
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I have been dealing with Good Energy for 15 years now and they are top class in my view. They are efficient and deal with any queries really quickly. My most recent experience was swift and answered... Leggi di più
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I had a problem with my account which apparently had been closed without my knowledge and had to be 'verified'. This took a long time but with Sonu's help the account was reopened and I am now waiting... Leggi di più
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I think the company is very good but I can never get past the email address as it will not allow my passwords to be accepted when trying to open an account. What ever password I try it is rejected. N... Leggi di più
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Scritti dall'azienda
Good Energy has been driving the UK’s renewable energy revolution since 1999, helping homes and businesses become greener and more self-sufficient through clean power and green technology. We supply 100% renewable electricity from over 3,000 independent British generators and support more than 180,000 people producing their own energy through the FiT scheme. We also install solar panels, batteries, heat pumps and EV chargers, with tariffs and export rates that reward customers fairly for the energy they share. We exist to fight climate change and power a cleaner, greener, future for all.
Informazioni di contatto
Good Energy LTD, Monkton Park Offices, Monkton Hill, SN15 1GH, Chippenham, Regno Unito
- 0345 034 2400
- hello@goodenergy.co.uk
- www.goodenergy.co.uk
Join Good Energy
4,8
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15K recensioni
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Normally good and do reply quickly; slow re solar panels
Normally good and do reply quickly. BUT I had a smart meter installed 10 July and they have just told me they still don't know when our solar panel contribution to the grid will be available "We are currently still waiting to receive the Meter Technical Details (MTDs) from SMS, the meter operator. Unfortunately, I do not have a specific date for when these will arrive, as it depends on the meter operator’s processing times." Surely should be more quicker?
5 settembre 2026
Non scritta su invito
Risposta di Good Energy
Hello,
We appreciate you taking the time to share your experience. We understand your frustration regarding the delay in getting your solar panel contributions registered after your smart meter installation.
Please kindly get in touch directly with us so we can look into this issue urgently, open a complaint on the account and resolve it to your satisfaction.
Our contact number is 0345 034 2400, and we are open Monday to Friday, 9am-5pm.
You can also reach us via email if you prefer, at hello@goodenergy.co.uk
Kind regards,
Good Energy
customer service person harrison…
customer service person harrison understood my problem and told me exactly what i needed to do, he was very helpful over the week. and he responded promptly to my questions
21 agosto 2026
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Risposta di Good Energy
Hello,
We're so pleased to hear that our team understood your problem and provided such helpful and prompt responses to your questions. Thank you for sharing your positive experience!
Kind Regards,
Good Energy
Excellent !
4 settembre 2026
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Risposta di Good Energy
Hello,
We're so glad to hear that you had a positive experience. We truly appreciate your kind feedback!
Kind Regards,
Good Energy
Brilliant company
Brilliant company that replies to e mails on a Saturday. A real breath of fresh air compared to BG and Eon.
5 settembre 2026
Risposta di Good Energy
Hello,
We're so glad to hear that our responsiveness, even on a Saturday, made such a positive impression on you. Thank you for recognizing our efforts!
Kind Regards,
Good Energy
Great response front gifty
5 settembre 2026
Non scritta su invito
Risposta di Good Energy
Hello,
We're so glad to hear that our response was great and that you had a positive experience. We truly appreciate your kind feedback!
Kind Regards,
Good Energy
Incredibly helpful customer service…
Incredibly helpful customer service team resolved my issue with transferral of direct debit organised by my new bank during my current account switch.
4 settembre 2026
Risposta di Good Energy
Hello,
We're so pleased to hear that our customer service team was incredibly helpful in resolving the direct debit issue during your current account switch. Thank you for sharing your positive experience!
Kind Regards,
Good Energy
Very helpful in correcting a mistake of mine!
I mistakenly muddled my readings on the App! Having realised my mistake I corrected it as best I could but decided to ring up to be sure everything was now correct! The person I spoke to was able to access the information, explained how he would be able to rectify the mistake and gave me the adjusted information! I felt very reassured by him.
4 settembre 2026
Risposta di Good Energy
Hello,
We're so glad to hear our team could assist you in correcting your readings and provide you with clear, adjusted information. We appreciate you taking the time to share your positive experience with us.
Kind Regards,
Good Energy
Responsive and Clear
Customer service is responsive and helpful, the team responded promptly. Particular thanks to Jemma S for ensuring everything was clear and completed with minimal fuss. Rare levels of service these days, thank you Good Energy
4 settembre 2026
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Risposta di Good Energy
Hello,
We're so pleased to hear that our customer service team was responsive and helpful, ensuring everything was clear and completed with minimal fuss. Thank you for acknowledging our efforts to provide excellent service!
Kind Regards,
Good Energy
Great service
I made a mistake with a previous reading but Arran was really quick to rectify. He was perfectly courteous, polite, friendly and helpful. And it all happened over just two quick emails.
4 settembre 2026
Risposta di Good Energy
Hello,
We are so pleased to hear that our team was able to quickly and efficiently resolve your issue. We appreciate your positive feedback and kind words.
Kind Regards,
Good Energy
Good Energy Really is Good
I've been dealing with with Mark and also Suneli at Good Energy regarding our electricity account. I can honestly say that If they are representative of Good Energy's customer service, then it has to be one of the best companies in the UK! Replies have been prompt, questions sensibly answered and all with kindness and professionalism. So thank you both, you are a credit to your organisation and I have no hesitation in recommending Good Energy. They certainly live up to their name.
4 settembre 2026
Risposta di Good Energy
Hello,
We are absolutely delighted to hear about your positive experience with our team. It's wonderful to know that you received prompt, sensible, kind, and professional service. Thank you for your recommendation!
Kind Regards,
Good Energy
Quick response to queries.
Messaged with a query and received a reply very quickly from Sonu with a full explanation.
4 settembre 2026
Risposta di Good Energy
Hello,
We're happy to hear that we provided a quick and clear explanation to your query. We appreciate your positive feedback!
Kind Regards,
Good Energy
Good people delivering for Good Energy
The entire experience of installing solar panels with a battery and switching to the solar feed-in tariff has been really efficient and pleasant. Everyone we have engaged with has been friendly, informed and very capable.
Such a refreshing change from all other organisations these days.
4 settembre 2026
Risposta di Good Energy
We are so pleased to hear that your experience with solar panel installation and switching to the solar feed-in tariff was efficient and pleasant! It's wonderful that our team was friendly, informed, and capable throughout the process. We truly appreciate your kind words.
Solar battery storage
The whole process of arranging the installation of the solar battery storage was easy. The two fitters Pete and Charlie worked hard installing the system dispite the rain and resolved the problem off getting the system connected to the WiFi. Overall a excellent service from the whole team.
2 settembre 2026
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Risposta di Good Energy
We are so pleased to hear about your excellent experience with our team! It's wonderful that the installation process was easy and that our fitters worked hard despite the weather to get your system connected. We appreciate your positive feedback.
Helpful with data analysis
Connor M is always very helpful and happy to assist in identifying issues with the data.
3 settembre 2026
Non scritta su invito
Risposta di Good Energy
We're so glad to hear our team member is consistently helpful and skilled at identifying data issues. We appreciate your kind words!
Risposta di Good Energy
We're delighted to hear that you received a quick, friendly, and comprehensive reply to your enquiry. Thank you for sharing your positive experience!
The person I spoke to was very patient…
The person I spoke to was very patient as I'm an older person who doesn't find it easy to navigate round my phone. She resolved my problem and answered all my questions.
3 settembre 2026
Risposta di Good Energy
We're so pleased to hear that our team member was patient and helpful, and that they were able to resolve your problem and answer all your questions. Thank you for sharing your positive experience!
Quick and friendly customer service
During our house move, there were a few hiccups while trying to set up our energy supply to start on our moving day. Reaching the Good Energy team was so quick and easy, and following a call with Connor F (who was so swift to help on a Friday evening), the process was really efficient over email as Connor provided consistent updates so we wouldn't have to worry. What would otherwise have been a slightly stressy process was made really effortless, and I'm so glad they've made it this easy to commit to renewable energy.
3 settembre 2026
Risposta di Good Energy
We're so happy to hear that our team was able to make your house move and energy setup a smooth and worry-free experience! It's wonderful to know that our efforts to provide consistent updates and efficient service made a positive difference during what can often be a stressful time. We truly appreciate you choosing us for your renewable energy needs.
Quick and helpful response to email
I responded to a routine email telling me that our direct debit would be collected soon. We were on a fixed direct debit each month but our situation has changed as,since the amount was set, we have had solar panels with batteries and a heat pump fitted. We have also changed our cooking hob from gas to electric and have had our gas supply terminated.
All of this meant our energy bill should be much lower. Nessa responded promptly to my email and suggested and arranged for us to change to a variable direct debit only paying for the energy we use and utilising the existing credit we had accumulated first. All of this was easily put in place and I am very satisfied with the response of Good Energy.
28 agosto 2026
Risposta di Good Energy
We're so glad to hear that we could assist you effectively with your energy account adjustments. It's wonderful to know that the changes you've made to your home, like installing solar panels and a heat pump, are being reflected in your billing. We appreciate you sharing your positive experience with us.
Risposta di Good Energy
We are so happy to hear that our team member was friendly and professional. Thank you for sharing your positive experience with us!
you need to remember to be good
you need to remember to be good, honest, accurate and competent
should now be receiving withheld payments over two years and latest reading you tell me is too high!
We have had a bit of sunshine!
Good Energy is con & crap
2 settembre 2026
Non scritta su invito
Risposta di Good Energy
We are truly sorry to hear about your frustrating experience with the withheld payments and the recent meter reading. We understand your concern regarding the accuracy of our services. We are committed to addressing these issues for you. We are actively investigating your account to resolve the payment discrepancy and re-evaluate the meter reading. Could you please email us directly to sort this out for you. Email address is hello@goodenergy.co.uk
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