Goddard Veterinary Group Recensioni 

917
TrustScore 4.5 su 5

4,6

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Valutata 5 stelle su 5

It's always a great experience with our Italian vet at Acton branch. As usual we were served really quickly and swiftly, my beloved kittie got her yearly vaccinations and dewormer and off we went! Lit... Leggi di più

L'azienda ha risposto

Valutata 3 stelle su 5

Booked appt weeks in advance. They cancelled appt on the day due to sickness but offered me an emergency appt instead 15 mins before my original appt costing £120!! Absolute p1sstake. Had to rearr... Leggi di più

Valutata 5 stelle su 5

My first time here for an emergency appt on the advice of my usual practice. From the person I spoke to when I rang to make the appt, the reception staff + the truly amazing vet - Jai Patel - everyon... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

We have 2 new kittens and needed to get them registered. We saw the positive reviews on google and made an appointment. We were very impressed with the level of service. All of the staff were super... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Veterinario
  2. Servizio di pronto soccorso veterinario

Scritti dall'azienda

We are dedicated to caring for your pet’s healthcare needs from our network of branches and flagship 24-hour hospitals. Our skilled veterinary surgeons are assisted by knowledgeable and friendly staff helping us set the standards for excellence in veterinary care. You will see the RCVS Accredited Practice logo displayed in all our branches and hospitals. This is a voluntary scheme overseen by the Royal College of Veterinary Surgeons and demonstrates that we maintain the highest standards of veterinary care across the entire practice.


Informazioni di contatto

4,6

Eccellente

TrustScore 4.5 su 5

917 recensioni

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4 stelle
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Ha risposto al 60% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

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4,6

Tutte le recensioni

(917)

499 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 4 stelle su 5

Saw Rex last minute prior to closing

Very helpful when I had to call and get my dog seen very last minute just before closing , happy to triage Rex and gave treatment , was stressful as I was abroad and my daughter was worried about him , helped her anxiety about the situation. So thank thank addiscombe branch for other yesterday x

2 luglio 2026
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Risposta di Goddard Veterinary Group

It's our pleasure and thank you for leaving us a review

Valutata 5 stelle su 5

Goddards Highbury - lovely staff.

The receptionist and vet at Goddards Highbury are both lovely and always treat my (senior) dog gently and with kindness and respect. We never feel rushed during consultations and the explanations of treatment are always provided in detail.

2 luglio 2026
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Risposta di Goddard Veterinary Group

We're very pleased to hear that!

Valutata 5 stelle su 5

Whilst I had to wait almost an hour…

Whilst I had to wait almost an hour more than over than the appointed time I was very happy with the Vet's care of my cat and to send the prescription to me so I could order the medicine online where they are significantly cheaper than buying from the vet.

1 luglio 2026
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Risposta di Goddard Veterinary Group

Hi, we're sorry about your wait. Sometimes the nature of diagnosis and treatment means that delays may infrequently occur to ensure we are caring for all our patients at the highest level. Hopefully you were kept informed throughout though and we really appreciate your patience and also for leaving us a lovely review, thank you very much. We're sorry again for the delay with your appointment time.

Valutata 5 stelle su 5

Ive used Goddard at Thamesmead for the…

Ive used Goddard at Thamesmead for the last 5 years. Although I've rarely seen the same vet twice, the service has always been consistently good. Every experience has been positive and they've worked with me to find the most cost effective solution. Very happy and would recommend.

30 giugno 2026
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Risposta di Goddard Veterinary Group

That's great to hear Christine - thanks for leaving your feedback for the Thamesmead team and for your recommendation

Valutata 5 stelle su 5

Amazing Team, Amazing Care

I can't recommend Goddard Veterinary Group in Acton highly enough, they are absolutely the best! Every member of the team is kind, professional, knowledgeable, and genuinely cares about the animals they look after.
They have looked after my two dogs with exceptional care since they were puppies, and every visit has been a positive experience. The team always takes the time to listen, explain everything clearly, and make both pets and owners feel comfortable and supported. You never feel rushed, and it's obvious how dedicated everyone is to providing the very best care.
A special thanks to Andrea, who is absolutely amazing. His kindness, compassion, professionalism, and genuine love for animals really stand out, and I always feel reassured knowing my dogs are in such capable hands.
Thank you to the entire team for everything you do. I wouldn't hesitate to recommend Goddard Veterinary Group in Acton to anyone looking for outstanding veterinary care.

30 giugno 2026
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Risposta di Goddard Veterinary Group

Wow that is a lovely review and very humbling. Thank you so much for sharing your experiences with others and the team at Acton will be delighted to read your feedback. Thank you once again.

Valutata 5 stelle su 5

Very nice staff

Very nice staff. Very helpful and efficient and refreshingly, they didn't try to up-sale other treatments and services as other vets have in the past with my older dog.

29 giugno 2026
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Risposta di Goddard Veterinary Group

Thank you very much

Valutata 5 stelle su 5

Very supportive of vulnerable

I’m so grateful to the team at Goddard Vets—they were absolutely amazing. They saw us incredibly quickly and went completely out of their way to be kind, patient, and supportive with my elderly relative who brought our dog in. It can be stressful getting a pet to the vet, but their warmth and fast help made all the difference. Thank you so much!

15 giugno 2026
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Risposta di Goddard Veterinary Group

Thank you very much for your review

Valutata 4 stelle su 5

The vets and nurses are great but the…

The vets and nurses are great but the hospital is woefully understaffed and ways of working / IT systems are antiquated which leads to angst for patients and owners due to excruciatingly long waiting times in between triage, consultation and tests. Reminiscent of the NHS rather than a private practice. One can only assume that the Group is trying to make bigger margins at the cost of stress for their staff, pets and owners. They could increase revenue by improving work practices, the IT, equipment and increasing the number of staff, starting with a receptionist over the weekend. I wouldn’t be surprised if their staff is burnt out and staff turnover is high. Nobody should have to work under these conditions in this day and age.

27 giugno 2026
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Risposta di Goddard Veterinary Group

Thanks very much for your review and kind words about the team and we're very sorry you had to wait longer than expected. The nature of emergency and out-of-hours care at the hospital does sometimes mean that timings around test results and consultations, for example, may appear to be, or actually be longer that might be expected compared with routine planned appointments in a branch practice. However the teams should be able to communicate any delays or expected timings with clients and we're sorry if this has not happened in this case. If you would like us to look into your specific case further, we will be more than happy to do so and ask that you either contact our hospital manager directly, or via our complaints form (at the base of our website page). Once again, we're sorry for any stress caused.

Valutata 5 stelle su 5

Lovely greeting when we got there

Lovely greeting when we got there. Seen straight away. Kind, experienced vet who took care of our cat with empathy and compassion. Very pleased

26 giugno 2026
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Risposta di Goddard Veterinary Group

Thank you!

Valutata 3 stelle su 5

Seen the change

I have been using this vets for years, long before Goddard’s acquired it, staff are lovely & it’s clean, it’s just a Shame that they continually push the price for up for everything… pure greed from another big company who has the monopoly now. I continue go as it’s consistency for my dogs & the staff are kind but it’s bristles every time they put the price up even for printing a regular prescription that I purchase on line! £22 to print & sign is really not ok!

28 giugno 2026
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Risposta di Goddard Veterinary Group

Thank you for your review, and for your long-term custom, and we're sorry to read of your dissatisfaction around pricing. Unfortunately, the cost of delivering professional veterinary services locally is not immune to economic pressures though we do strive to always keep our fees both fair and competitive for our clients and these are reviewed periodically. We also advocate transparency and publish our most common fees, including those for written prescriptions, on each practice's website page to allow clients to make an informed decision, should they not be covered pet insurance. We really do value our client-base and do hope we are able to continue providing a personal and professional service to you and your pet in future.

Valutata 5 stelle su 5

Amazing energy every time we go

Amazing energy every time we go. All team members makes you feel so welcome and Kyuubi (my dog) pulls me to get in even if we pass by.
Thanks Silvia for taking such great care of our dog as always.
Always TOP
Tanks everyone 😊🙏🏼

26 giugno 2026
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Risposta di Goddard Veterinary Group

Great to hear about your experience - thank you for sharing it with others

Valutata 5 stelle su 5

Goddard Gidea Park Vets

Visited Goddards with a new kitten. The receptionist was welcoming. The reception is air conditioned and clean. Our appointment was on time. The vet gave good advice and a good overall health check for the kitten alongside a pet vaccination passport. Flea and worm treated administered promptly correctly and without fuss. Definitely a good first experience.

26 giugno 2026
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Risposta di Goddard Veterinary Group

Lovely to read thank you very much, and we look forward to seeing you both again soon.

Valutata 5 stelle su 5

Wonderful team!

I highly recommend the Goddard Vet Group branch in Wembley. My dog, Bidu, is always treated with so much care and affection by his vet, Triona. The receptionist is also incredibly friendly and attentive every time we visit. It gives me complete peace of mind knowing that Bidu is looked after by such a wonderful team.

26 giugno 2026
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Risposta di Goddard Veterinary Group

That's lovely to read - thank you for taking the time to leave us your feedback, the team at Wembley will be delighted!

Valutata 5 stelle su 5

Efficient and Empathetic Vet Practice

From the staff on the desk to the veterinarian doctors, everyone at Goddard Wanstead was fantastic. Efficiency and empathy don’t often go hand in hand in a workplace but these professionals have that balance right. I appreciate that they listen to the client and support them through difficult choices even when they are very busy with a lot of emergencies. I have had a great experience every time I take a pet there.

16 giugno 2026
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Risposta di Goddard Veterinary Group

That's great to know, thank you very much. We're very proud of our veterinary team and are glad to know that you got great service from us.

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