Goddard Veterinary Group Recensioni 

916
TrustScore 4.5 su 5

4,6

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Valutata 5 stelle su 5

It's always a great experience with our Italian vet at Acton branch. As usual we were served really quickly and swiftly, my beloved kittie got her yearly vaccinations and dewormer and off we went! Lit... Leggi di più

L'azienda ha risposto

Valutata 3 stelle su 5

Booked appt weeks in advance. They cancelled appt on the day due to sickness but offered me an emergency appt instead 15 mins before my original appt costing £120!! Absolute p1sstake. Had to rearr... Leggi di più

Valutata 5 stelle su 5

We have 2 new kittens and needed to get them registered. We saw the positive reviews on google and made an appointment. We were very impressed with the level of service. All of the staff were super... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

My first time here for an emergency appt on the advice of my usual practice. From the person I spoke to when I rang to make the appt, the reception staff + the truly amazing vet - Jai Patel - everyon... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Veterinario
  2. Servizio di pronto soccorso veterinario

Scritti dall'azienda

We are dedicated to caring for your pet’s healthcare needs from our network of branches and flagship 24-hour hospitals. Our skilled veterinary surgeons are assisted by knowledgeable and friendly staff helping us set the standards for excellence in veterinary care. You will see the RCVS Accredited Practice logo displayed in all our branches and hospitals. This is a voluntary scheme overseen by the Royal College of Veterinary Surgeons and demonstrates that we maintain the highest standards of veterinary care across the entire practice.


Informazioni di contatto

4,6

Eccellente

TrustScore 4.5 su 5

916 recensioni

5 stelle
4 stelle
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1 stella

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Ha risposto al 60% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

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4,6

Tutte le recensioni

(916)

498 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

As usual

As usual, always pleasure to visit Goddard Vets, my dog loves going there, the staff are professional and polite

28 luglio 2026
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Risposta di Goddard Veterinary Group

That's great to hear, thank you

Valutata 5 stelle su 5

Brilliant Service

The staff are brilliant warm and welcoming, put me at ease and my cat. Everything explained step by step. Would recommend Goddards Uxbridge to everyone.

29 luglio 2026
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Risposta di Goddard Veterinary Group

Thanks for your recommendation, it is very much appreciated

Valutata 5 stelle su 5

Excellent service

Excellent service , team and the , the waiting area nice ,, cool in this hot weather . Did not wait long . Consultation was very good . All positive

28 luglio 2026
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Risposta di Goddard Veterinary Group

Great stuff, thank you - we're delighted to have earned your recommendation!

Valutata 1 stelle su 5

Disappointing Service at Uxbridge

Seen by the Uxbridge branch three times in two weeks, spending almost £800, and my cat was getting worse each visit. We had an ultrasound, worming treatment, antibiotics, probiotics, and were told twice to change her food — nothing helped. I finally went to another vet, and within 24 hours the difference in my cat was incredible. He actually took the time to understand what was wrong and clearly cared about the animal, not just the money. I’m shocked at how two vets can differ so much. The Uxbridge branch felt like a conveyor belt of expensive treatments with no improvement, while the new vet solved the issue immediately.

14 luglio 2026
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Risposta di Goddard Veterinary Group

Thank you for leaving us your review and we're very disappointed to read of your dissatisfaction. In order for us to properly investigate the concerns that you raise, can we please ask that you contact us directly on feedback@goddardvetgroup.co.uk, or via the online complaints form accessed at the bottom of our website page. This will enable us to formally review the process of clinical diagnosis, address your concerns and respond to you formally. Thank you very much.

Valutata 5 stelle su 5

Great friendly service

Great friendly service. Easy to get appointments and always great care towards my dog…

27 luglio 2026
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Risposta di Goddard Veterinary Group

Great to hear, thank you

Valutata 1 stelle su 5

Service and care inconsistent…

Called to book an appointment and got through a called centre, the assistant was more interested in practicing her Spanish with me than in booking the appointment.
She did book an appointment at the Tooting branch where I have been going for over 25 years with different pets and before it was taken over by Goddard.
They seem to have different staff every time I visit so the service and care is very inconsistent.
The front staff seemed distracted and uncaring.
The vet was more caring and simpathetic although rather insecured.
The prices astronomical.
I also requested anti flea treatment which I have always got from them, this time I was told to go online to purchase the product as it would be "cheaper" although and in order to do that i had to pay £25 for the prescription, go through that hassle and wait for the delivery.
The only reason why I continue to use Goddard is because is close to me.
The service and care keep worsening every time.

28 luglio 2026
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Risposta di Goddard Veterinary Group

HI, we're really sorry to read your review and comments. In order for us to investigate your comments fully, can we please ask you complete our complaints form (found at the bottom of our website page at goddardvetgroup.co.uk) which will allow us to formally investigate and respond to your concerns. Thank you very much.

Valutata 5 stelle su 5

Goddard’s Ilford: So Nice, compassionate, and thorough

I needed to arrange an impromptu appointment for one of my cats, at the Ilford Goddard’s. They were friendly on the phone, showed genuine concern and empathy, and managed to get me an appointment for later that day! The male vet that I saw was so kind, compassionate, and gentle with my cat. It was apparent that he really loves animals. He gave a full assessment, ensuring not to distress my cat. He also gave me helpful reassurances that put my mind at ease. The nurses were then very nice when it came time for payment. I would very highly recommend anyone to attend Goddard’s Ilford!

28 luglio 2026
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Risposta di Goddard Veterinary Group

Thank you for feeding back your experience, the Ilford team will be delighted to read your comments so thank you for taking the time to leave your recommendation

Valutata 5 stelle su 5

Alexandra was so professional and…

Alexandra was so professional and caring, really considering the cost of treatments for our cats Sox and Aries while balancing their needs considerately.

28 luglio 2026
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Risposta di Goddard Veterinary Group

Thank you for sharing and we're really pleased that we were able to balance yours, and your cats needs when it came to treatment options

Valutata 5 stelle su 5

These guys are amazing I phoned up…

These guys are amazing I phoned up yesterday in tears and they got me booked in within 5mins with my bunny. They were fab I would always recommend them. Thank you

27 luglio 2026
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Risposta di Goddard Veterinary Group

Thank you very much for your recommendation - much appreciated

Valutata 5 stelle su 5

Buddy owes his life to Enti and the team

Our dog Buddy has been a regular 'visitor' to Goddards Practice in The Greenway,Uxbridge for many years. There's been many challenging times for him. Enti has always gone that extra mile for all of us. She is an invaluable Vet deserving of a 'gold medal' and a credit to Goddards. She deserves the support of other Vets to ensure she can continue her excellent work in caring for all the sick animals who visit this practice. Also, the nurses are brilliant too and we would not want this practice to close.

27 luglio 2026
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Risposta di Goddard Veterinary Group

We're delighted to have read your review - thank you so much

Valutata 4 stelle su 5

The staff were all helpful

The staff were all helpful. I was able to get an appointment the same day at the Hackney branch which was great. The vet was kind and competent. My dog had a puncture in his foot from a grass seed. When I got home I looked at his other foot which had a similar problem - neither I nor the vet thought of checking his other feet at the time! I have always found Goddards very helpful - BUT this visit I was utterly shocked by the enormous mark up on the prescribed treatment. This has left me losing trust in this vet. When possible in future I will ask for a prescription and get the medication myself. HOwever I am worried that if my dog had a serious problem the cost would quickly outstrip my insurance. It is becoming prohibitive to contemplate a visit to the vet which is not in any pets best interests. I appreciate there are overheads and would perhaps have felt better if some explanation of markups was given up front.

2 luglio 2026
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Valutata 5 stelle su 5

Excellent and friendly out of hours care

The team were great when my cat was worryingly ill on a Sunday evening. They offered out of hours consultation and, called to let us know there was a cancellation, meaning we could bring him earlier which was a relief. Friendly and helpful. All is now well with our puddy.

26 luglio 2026
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Risposta di Goddard Veterinary Group

We're glad to have been of help and very pleased that all is now well

Valutata 5 stelle su 5

Goddard Vet Hayes

I used the Hayes branch of Goddard Vet to get my dog Riley vaccinated. The vet was v good and we had a discussion about a few concerns regarding Riley's health. I always find this branch is v clean and the staff v helpful.

24 luglio 2026
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Risposta di Goddard Veterinary Group

Thank you

Valutata 5 stelle su 5

First time visit to the vet

First time visit to the vet, Goddard in Eastcote. Very helpful staff and great advice for a new owner.

23 luglio 2026
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Risposta di Goddard Veterinary Group

We're very pleased to welcome you to the practice and delighted that you had a great first visit

Valutata 5 stelle su 5

Amazing service

Amazing service, the vet explained Jack’s condition very well, and the many possible outcomes in a clear empathic manner. She was kind with out cat, and caring. The receptionist was also nice and helpful! Great experience overall.

25 luglio 2026
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Risposta di Goddard Veterinary Group

Great to hear that you had a really good experience - thank you for leaving us your recommendation

Valutata 5 stelle su 5

Goddards is a vets that I trust my dog…

Goddards is a vets that I trust my dog with!
The staff are brilliant!
They were able to do a same day appointment.

24 luglio 2026
Non scritta su invito
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Risposta di Goddard Veterinary Group

Thanks for taking time out to leave us your feedback - we're very pleased to have received it!

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