Goddard Veterinary Group Recensioni 

920
TrustScore 4.5 su 5

4,6

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Valutata 5 stelle su 5

We have been extremely happy with the care shown to our beloved 15 year old Labrador. Sunil is very knowledgeable and always proactive in keeping our dog healthy and happy! The reception team are cons... Leggi di più

Valutata 5 stelle su 5

It's always a great experience with our Italian vet at Acton branch. As usual we were served really quickly and swiftly, my beloved kittie got her yearly vaccinations and dewormer and off we went! Lit... Leggi di più

L'azienda ha risposto

Valutata 3 stelle su 5

Booked appt weeks in advance. They cancelled appt on the day due to sickness but offered me an emergency appt instead 15 mins before my original appt costing £120!! Absolute p1sstake. Had to rearr... Leggi di più

Valutata 5 stelle su 5

My first time here for an emergency appt on the advice of my usual practice. From the person I spoke to when I rang to make the appt, the reception staff + the truly amazing vet - Jai Patel - everyon... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Veterinario
  2. Servizio di pronto soccorso veterinario

Scritti dall'azienda

We are dedicated to caring for your pet’s healthcare needs from our network of branches and flagship 24-hour hospitals. Our skilled veterinary surgeons are assisted by knowledgeable and friendly staff helping us set the standards for excellence in veterinary care. You will see the RCVS Accredited Practice logo displayed in all our branches and hospitals. This is a voluntary scheme overseen by the Royal College of Veterinary Surgeons and demonstrates that we maintain the highest standards of veterinary care across the entire practice.


Informazioni di contatto

4,6

Eccellente

TrustScore 4.5 su 5

920 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

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Ha risposto al 60% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

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4,6

Tutte le recensioni

(920)

502 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Good service

We have been taking our Dogs and other pets to Goddards for many years. The Reception staff and Nurses are very helpful and courteous. The Veterinary Sureons are incredibly knowledgeable and have a passion to help and care for your pets.

15 giugno 2026
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Risposta di Goddard Veterinary Group

That is great to read, thank you for sharing your experiences and thank you for your custom over all these years

Valutata 5 stelle su 5

Really friendly staff who are always…

Really friendly staff who are always helpful with my questions. I have a British Shorthair and have been coming here for years, annual vaccinations have always been easily taken car of and other check ups are convenient to book and manage.

15 giugno 2026
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Risposta di Goddard Veterinary Group

Thanks for your recommendation and lovely comments Paul

Valutata 5 stelle su 5

Our dog appointment

We recently took our dog to the vet it was a very positive experience. The vet took time to listen to our concerns. We really appreciated how she discussed potential long term options. Overall it was a very good experience.

15 giugno 2026
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Risposta di Goddard Veterinary Group

Thank you Hayley - the practice team will really appreciate this feedback and thank you for taking the time to leave a review

Valutata 5 stelle su 5

Quick and efficient service for semi…

Quick and efficient service for semi emergency treatment for a bite on my cat. Shame they always seem to have locums and can't find/ keep a permanent vet. Service still great. Thank you too to the kind staff on reception and the vetinary nurses.

15 giugno 2026
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Risposta di Goddard Veterinary Group

Thank you for your review, it's very kind of you to take the time to feedback

Valutata 2 stelle su 5

Extortionate medication pricing policy

The practice and staff are excellent. However, the group charges over 20times retail price for basic pet medication.

10 giugno 2026
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Risposta di Goddard Veterinary Group

Hi, thanks for leaving us your review and lovely comments about the team, and we are sorry to see your 2* rating because of the medication costs.

Whilst unable to comment directly on the particular medication to which you refer, we would like to assure you that whilst we do strive to offer value for money to our customers, there are a number of reasons why we're unable to compete with the low prices for medications sold by large retailers and/or online.

(Clients are always obtain a written prescription from us in order that you might purchase medications from alternative suppliers, and will always oblige when requested and the cost of a written prescription is shown on our individual practice website pages.)

Online pharmacies or retail warehouses enjoy significant savings on the cost of medications they acquire from suppliers on account of the large volumes that they purchase, which far exceed the volumes purchased by even a large veterinary practice. The ‘volume discounts’ they enjoy mean that they are often able to sell medications to customers for less than it costs us to purchase the medication from our wholesaler. The second principle reason is that the cost of running a veterinary practice is proportionately much higher than that of an online pharmacy. The high quality of our staff, equipment and facilities is much greater than the cost of operating an online pharmacy, and these overheads are reflected in our fees.

It is entirely understandable of course that you will wish to get a good deal on the cost of veterinary medicines, although we would always recommend that an online pharmacy approved by the Veterinary Medicines Directorate is used in order to ensure quality and safety.

Once again, thank you for your kind words about the team which are very much appreciated and we're sorry we were unable to deliver you a 5* service on this occasion.

Valutata 5 stelle su 5

Staff at practice are very friendly and…

Staff at practice are very friendly and supportive. They always go above and beyond and quick with requests. My fury friend is definitely in good hands! Visiting the practice for years, I would definitely recommend their services!

13 giugno 2026
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Risposta di Goddard Veterinary Group

Your recommendation is really appreciated thank you

Valutata 5 stelle su 5

Thoughtful

Magda is a very thoughtful vet who listens carefully.

12 giugno 2026
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Risposta di Goddard Veterinary Group

Thank you for leaving us your review

Valutata 5 stelle su 5

Highly recommended team of caring and knowledgeable practitioners

The surgery managed to fit my dog in for a consultation and treatment even though they were short-staffed.The locum vet was amazing and her expertise really comforting. Floki had treatment for 3 different conditions, I also needed advice on routine worming and tick medication plus there was still time to take a sample of blood from a lump to send to the lab. I have attended Goddards at Addington for many years and the staff are really caring always going out of their way to help me and my pet.

12 giugno 2026
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Risposta di Goddard Veterinary Group

That's great to hear Magda, and the team will be delighted to read your review - thanks for taking the time to write it!

Valutata 5 stelle su 5

We had a wonderful experience at this…

We had a wonderful experience at this veterinary clinic. The staff were incredibly kind, professional, and caring from the moment we arrived. Our kitten received their vaccination, and the whole process was handled gently and stress-free. The veterinarian took the time to explain everything clearly and answered all of our questions with patience and expertise. It was obvious that everyone genuinely cares about the animals they treat. We left feeling reassured and confident that our kitten was in the best hands. Highly recommended for anyone looking for compassionate and high-quality veterinary care!

12 giugno 2026
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Risposta di Goddard Veterinary Group

Thanks so much for your recommendation - we really do value feedback like this and are delighted that we gave you and your pet a 5 star service.

Valutata 5 stelle su 5

My dog always enjoys visiting this vet

My dog always enjoys visiting this vet.
He is keen to get into the reception area and treats all the staff as best friends. They are welcoming to all the visiting animals and use positive praise to do their tasks.
Alex the vet is always lovely with my dog and I cannot fault the service and advice received.

12 giugno 2026
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Risposta di Goddard Veterinary Group

Thanks Karen, and we're very glad that visiting the vets is such a positive experience for your dog - we'll see you both again soon!

Valutata 5 stelle su 5

I arrived early and was seen more or…

I arrived early and was seen more or less right away. I saw one of the veterinary nurses. She was very thorough and checked out our cat Oscar. She also went to seek further advice on one of the vets. She administered a tablet with help from a colleague which I wouldn’t be able to do.

12 giugno 2026
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Risposta di Goddard Veterinary Group

Thanks for taking the time to leave feedback on your recent visit - we're very glad to have been able to help

Valutata 5 stelle su 5

Booster time for my cat

I took my precious cat for his annual booster and health check, and as always I can pride Dr
Judy Ann for the outstanding level of care and kindness , dedication that she always offers to my cat , her advice and recommendations are always appreciated. I always know my cat is in good hands when I take him there
She clearly loves animals
The practice is always spotless
And the all the nurses are very lovely

12 giugno 2026
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Risposta di Goddard Veterinary Group

We really appreciate your recommendation, thank you for your comments about our wonderful vet and nursing team at West Ham

Valutata 5 stelle su 5

Exceptional friendly staff

Exceptional friendly staff, helpful with answers & explained everything thoroughly. Overall pleasant visit to the practice & excellent service. Thank you A+++++

12 giugno 2026
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Risposta di Goddard Veterinary Group

Your recommendation is really appreciated, thanks very much

Valutata 5 stelle su 5

Great service

Took our little pup for her spay operation at Ickenham site and Christian and Alison to great care with her throughout the day and provided great advice on how support her over the following days.
Always great service from the whole team at the surgery

21 maggio 2026
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Risposta di Goddard Veterinary Group

That's great to hear thank you

Valutata 5 stelle su 5

All the staff are lovely

All the staff are lovely, put my dog at ease from start to finish, very professional highly recommend them.

11 giugno 2026
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Risposta di Goddard Veterinary Group

We really appreciate your recommendation, thank you

Valutata 5 stelle su 5

Friendly and genuine

My 16 year old cat has had many vet visits over the years but this is the first one where he felt at ease and didn't return to his cat basket immediately! The staff are so friendly. They genuinely care for my cat. I felt no pressure to complete unnecessary investigations, and was given reasonable advice.

11 giugno 2026
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Risposta di Goddard Veterinary Group

We are very reassured to have received your cat's seal of approval, especially after so many visits to other vets!

Valutata 5 stelle su 5

It was my first visit at Goddard Vet at…

It was my first visit at Goddard Vet at greenford branch. Staff is very polite and helpful. I noticed person approach for every animal. It feels very welcoming. Definitely will back there for another visit with my pet

11 giugno 2026
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Risposta di Goddard Veterinary Group

Thank you - we do try to make visits as comfortable and as stress-free as possible and to give a personals service, so it is very nice to have read your review, thank you!

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