Avoid at all costs
Avoid at all costs – appalling workmanship and threatening behaviour.
I deeply regret using this company. I accepted their quote of £1,570 to replace a window and paid £1,270 upfront. The job was carried out carelessly, leaving shards of glass all over the room and outside the property, including my neighbour’s area. The installers used no protective covering except a single dust sheet, which did nothing to stop glass from spreading – including into my baby’s cot. The new glass itself was the wrong size and had to be wedged in with a screw.
The external silicone was done to a very poor standard, and the internal area was left filthy. I had to pay for the room and frame to be professionally cleaned and repainted, and for damage to the ledge and surroundings to be fixed. I reasonably withheld the final £300 and offered £150 conditional upon them returning to fix the remaining issues.
Shockingly, the installer returned and threatened to break the window if I did not pay the balance immediately – then went ahead and smashed it. The police were called and attended the scene. He later falsely claimed to them that the window broke accidentally while resealing, which is not true and I have evidence to prove otherwise.
I tried to be fair and reasonable, but this company’s behaviour was completely unprofessional, aggressive, and unacceptable. I understand tradespeople can become frustrated, but this crossed a serious line. Judge for yourself from the photos, but ask: is withholding £150 for damages that cost significantly more to fix really unfair?
Please save yourself the trouble, risk and financial loss. Find a different company.
30 giugno 2025
Non scritta su invito