Gladstones Solicitors Recensioni 

Horrible horrible people. Think they deserve an extra £70 for sending a letter after 8 months. Horrible customer service servant (Sam) who is so unbelievably condescending and rude for someone who has made a career being the devils advocate. If you read the FAQs, they absolutely believe that we are just silly little morons. Karma is coming for the employees who wasted their life protecting Tescos car park from their own customers. Imagine you wake up each day and this is your job. Maybe if you paid a little attention at school, you won't be stuck doing this pathetic excuse for a job. Hope everyone at this place has a very horrible life for the theft they commit against people with actual jobs and loving families.

Less than 1 star, I have invited them to take me to Court. Total Charletons, working for crooked, mainly carpark owning firms. I am going to go to Tesco's as they let these peoples clients run Tesco's car parks in at least one vicinity near me. Just look at their address. What firm of Solicitors runs out of Unit B of a trading estate????

Letter before claim received today but dated nearly 1 month ago, but not sent by first class mail, so an invalid NOTICE in law anyway......

Trying to fine me for a car I have never even owned, what is wrong with these people

Don't even deserve a star. My daughter received a parking charge she owned up that she completely forgot to make payment. She's has had a lot on, she came to me when she received a letter with additional charges . I contacted them and explained her situation. That she's been dealing with leaving an domestic abuse, coercive behaviour relationship. That she been getting support from counselling, police, an idva and family. She turning her life around giving her job up and going to uni in Sept. I sent evidence of her uni place and her crime ref no. I have told them I would pay the orginally charge. I was hoping that this would show we were genuine good honest people. But they emailed me with no you have pay all of it.
I then email Bethany back to emphasise my daughters situation and stress how hard its been for her and is so worried about money she doesnt have with having no job and going to uni. And please could they take all this in consideration. I now have sent this email twice and no reply. This company act so cruel and cold . They need to have empathy for vulnerable people. I have now got the money together and sent them the orginally charge hopefully this will enough.

Pestering me about a parking charge I paid for.

Worst case
Told them
How friend ended up in hospital gave them proof letter
No compassion

I was shopping in Iceland two years ago and a week later I got a parking fine. Cut a long story short I phoned this morning 31/07/2025. I was told their system was down and they couldn’t access my file. On no uncertain terms I told them they were a bunch of conmen,and to take me to court. I will then write to my local MP and the tabloids.
My name is Mr John Campbell Ramsgate Kent

If I could give a zero rating I would!

Absolute CROOKS and bullys!!!

I paid my fine to get them off my back as I just couldn't take it anymore, paid it on 24th July and to date (30th July) it's still showing as outstanding on their system, i have emailed and emailed and got nothing back!
It's a disgrace and I prefer to send emails as I then have a paper trail to prove they're a shambolic company and you don't get that with telephone calls.

I'm emailing them daily asking them to update my file to show the fine has been paid and getting nowhere!!!

As others have said this company need dealt with ASAP

These are scammers and very rude set of people!! I don't have the right words to really describe how terrible these people are.

Firstly, they sent me a parking fine on a location that I have never been to before. And the fine had gone up to £160. Claiming that they have been trying to reach me and I never received any of their letters. I changed my address with the DVLA when I moved, but didn't realise as at then, that I had to change the vehicle's address as well. The fine was issued in May 2024 and I had changed the vehicle address with the DVLA July 2024. I received the first letter from them June 2025 and the price on the letter was £245 but the price on their online porter was £160. Very confused set of people.

When I called to tell them that I have never been to that location and asked for a proof, they sent me a different location, different city and different time on the picture proof. In the pictures, I had only waited 5mins and few seconds in that particular location to pick up an item that I purchased from the shop. I never stepped out of the car. How can you issue such fine for a 5mins wait?

I sent an appeal explaining the situation, given that there is a 10 mins grace period before a fine could be issued.

After some time, Bethany responded to my appeal and only responded to the part of my appeal where I had mentioned the difference in the letter and the proof that was sent to me and never made mention of the parking time and why they have decided that I should pay the fine. She just went ahead to say payment due now. What is the point of asking people to make an appeal if you would not even respond to it? She also stated in her letter that the amount of £200 is now due. Again, instead of £160.

I feel very unfairly treated and I really think the government should stop all these people from harassing and terrorising the citizens and sending huge fines to people just to enrich themselves. This is broad day robbery.

I called to ask if I can pay in installment and the person I spoke with was like, "I sent you an email that the full payment is now due". You have to pay in full now otherwise, we will take you to court". I tried to expain that the fine came unexpected and due to my financial situation it wouldn't be possible to pay at once. But she insisted that I must pay in full and claimed repeatedly that it's my responsibility to make sure my address is up to date. Very inconsiderate and rude. I wonder how you people can treat people the way you do and go to bed and sleep at night.

Rude and unprofessional and shouldn't be allowed to treat people the way they do. They need to go back to school and learn how to treat people. And above all, the mistakes in their administration is unexpected, unprofessional and dispeakable.

I am very upset with the situation with this company, after being in an accident I was supplied with a hire vehicle. I was very stressed and upset about the whole situation, I was paying to park at a friends house however I paid to park my own car wich was clearly not in the car park but the hire car was, I diddnt realise I had made this mistake until around a month afterwards when I received a £170 fine wich I was very shocked about as I made an honest mistake that they were not willing to help me with. After appalling to them regarding this they are no accepting my explanation and are not willing to speak further about this.

Absolute scammers who deal with horizon parking Ltd they work together and try threatening you. Well it won’t work with us

Absolute scammers, I paid and parked, overstayed for 15 minutes and got slammed with 70£ overstay charge??!! In what world do we live in? Then they got my number from somewhere and started messaging me and emailing me!!! First of all how on earth do they think its justified to mentally torture me like that. letters messages and emails. Now I owe them 240£. I called them up and told them I want to go to court now because I believe this is daylight robbery to charge an overstay for this much. No where on the signs did it mentioned that overstaying will be fined or that you have to pay for overstaying.

Gladstones Solicitors are rude and unhelpful. I received a 'letter before claim' threatening to prosecute me for a parking breach that happened over a year before, while using the EV charging point at Tesco carpark. This was the first I had heard of it as I never received a Parking Charge Notice. When I tried to appeal to Gladstones they just told me that I had to appeal directly to Horizon Parking, which I did. Apparently the only way to dispute a fine with Horizon Parking is by the slow archaic method of sending a letter. But they didn't reply to my letter until after the deadline at which Gladstones were threatening to prosecute. When I emailed Gladstones asking them to pause the fine process while I was appealing to Horizon they didn't reply. One the few other occasions when I did receive communications form them, they are always blunt and unhelpful.

Fraudulent and aggressive company who send you a parking ticket after you’ve paid for parking. Take you to court even though you have pointed out the signs in the car park are contradictory and then discontinue there claim right at the last minute after hounding us for 18months. Everyone needs to report this firm to the British law society! They are vile !

I am a licensed Private Hire Driver (TFL) working with Uber in London. Recently, I dropped off a passenger at Hayes Town Methodist Church (UB3 4DA). The fare was only £5, and the drop-off took less than two minutes.
I am Thinking Church Members Have Commission from Parking mafia
As per TFL guidelines, we are permitted to briefly stop on double red or yellow lines, including 24-hour bus lanes and "No Stopping Anytime" zones, when it is necessary for passenger safety. This is clearly stated in the TFL Private Hire Driver Handbook, which is publicly available online.

However, two weeks after this job, I received a parking penalty notice from PPS Parking Solutions, demanding a fine of £70. I believe these parking enforcement agencies operate in questionable ways, and it often feels like some solicitors are Big Mafia working in tandem with them, exploiting hardworking drivers.

Now the total penalty has escalated to £255. It’s extremely disheartening. It feels like instead of protecting citizens, the system is being used to exploit them — especially those trying to make a modest living.

Many of us believed the UK stood for justice and fairness under the law. But experiences like this make us question whether that still holds true, especially when private parking firms and their legal partners seem to operate with impunity.

Awful company. The lowest of the low. I haven't got the energy to put into words how these evil, vile, heartless excuses for human beings have affected my mental health in the last month. I paid the supposed "debt" of £125 just to stop the constant worry this horrible company was causing me. I didn't owe it. My solicitor advised me not to pay it, but I simply could not cope with the worry it was causing me. Paying them was a relief to get them off my back. I hope every penny of my money brings them the vilest possible bad luck. Scum.

I had very bad experience with Parallel Parking Ltd and Gladstones Solicitors, following a parking charge notice I received in Birmingham.

Background of the Incident:
On the day in question, I had purchased a valid 2-hour parking ticket and fully intended to leave within the permitted timeframe. However, I was faced with an unforeseen medical emergency involving my 3–4 week-old baby, who began vomiting repeatedly. This required additional time to change diapers and clothes and to calm the baby, as they were unable to sit safely in the car seat. Given the situation, we prioritized our baby’s safety and avoided rushing, as this could have led to further distress or complications.

I did not have access to physical payment methods at that time and my mobile phone battery had died, so I was unable to extend parking via mobile payment apps. I attempted to locate a parking officer to explain the situation, but none were present.

Appeal Process:
I submitted a compassionate appeal to Parallel Parking Ltd, explaining the full circumstances and suggesting they check CCTV footage which would show me attending to my baby at the car multiple times. I had hoped the appeal would be treated fairly, especially given the genuine emergency.

Instead, I received a letter from Gladstones Solicitors, escalating the fee to £170 from £70, with a warning of potential court proceedings. Their letter stated:

“Our team is ready to try to work with you to resolve this matter without the need for Court proceedings and it is important you contact us upon receipt of this email.”

Following this, I attempted to contact Gladstones by phone to discuss a reasonable resolution. To my shock, the representative I spoke with (named Be****y) was incredibly rude, refused to engage in discussion, and stated abruptly: I kindly requested that the fine be either reverted back to the original £70 or, alternatively, that the current amount of £170 be divided into manageable monthly payments. We are experiencing financial difficulties, so we would be very grateful for any flexibility or support you can offer.

“Pay the money in 7 days or go to court. You’ll pay court costs too. It is your problem not my problem”


This response was aggressive, unprofessional, and deeply distressing, particularly given the nature of the original incident involving a vulnerable baby.

Neither Parallel Parking Ltd nor Gladstones Solicitors showed any willingness to consider compassionate circumstances.
There appears to be no ethical consideration or human decency applied in their handling of cases involving medical or family emergencies.
The threatening tone used by Gladstones Solicitors contradicts their written offer to “work with” individuals to resolve matters.

I have since read numerous negative reviews and complaints on Trustpilot and other platforms, many of which describe similarly harsh and dismissive treatment.

I believe many people in my situation feel powerless due to lack of time, resources, or support to challenge companies like this — and this imbalance is likely why these companies succeed in collecting such unfair penalties. I sincerely hope that, by raising this complaint, my experience contributes to change, or at the very least draws attention to the unacceptable way vulnerable people are being treated.

For your information, I have made the payment to avoid any further action or escalation — purely for the sake of bringing this matter to a close, despite the difficult circumstances.

Contacted them to stop my 83 year old widowed mum getting correspondence for a person who never lived at the address. Was told that the process had to be followed and that they wouldn’t do anything to stop correspondence despite it being reported to DVLA and Action Fraud. Just to put addressee gone away on any correspondence despite them never living there. Call handler was uncaring and rude.

I appealed a fine on a bona fide basis, twice, and did not agree with their interpretation of the situation, nor, did I see anything reasonable in their behaviour. Reasonableness is a key foundation of English Common Law. I also raise a red flag as this appears a possible scam? Why? 1) I called Gladstones and Euro Parking Ltd appeared on my telephone! 2) Nobody picked up the phone!! 3) The letter rejecting my credible appeal which was provided in good faith was not from Gladstones or Euro Parking Ltd BUT CPS (Complete Parking Services) - that is 3 different names!!! Not only will I not pay them 1 pence, but I am very happy to go to court. Also I am inclined to take all this information to 1) the Chief Executive of the local council 2) The Police and 3) the press. I have not read one positive experience from anyone! BEWARE

These people all work in the parking industry,so even if you appeal it will knocked back,,because you'll be fighting the same people that issued the ticket in the first place...its a money making racket,gladstones solicitors..DO NOT USE THESE PEOPLE..all connected to parking rip off merchants in my opinion ...Martin Lewis needs to deal with this lot of crooks.