GB Foam Recensioni 

The initial service was good as the product was delivered promptly and the price was slightly cheaper than its competitor. However the cut foam I received was much harder than I expected and 0% in sponginess, as such I couldn't squeeze it into the cushion cover at all, hence I sent it back to GB foam.

Upon receipt they advised they could not refund but recut the foam for me at a £10 charge, this is when the service turned bad - they started to completely ignore me when I emailed them and followed up twice on the new measurements for the recut service.

With them lacking any response now, it is essentially costing me the price of the foam and return postage of over £50! So reconsider if you want to order from them if you haven't had their foam products before and aren't exactly confident if the measurements are 100% accurate.

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Updates on 2 Dec 2024:

Upon receiving my review here, the customer service team reached out and promptly sent out the replacement foams. Their actions are much appreciated.

Superb guidance and attention from Sophia at GB Foam Direct, particularly as she understood I was wary of getting my order wrong through self sizing and being unfamiliar with their products.
Sophia patiently took me through existing dimension measuring and what appearance I was looking for and a recommendation of product, which gave me a lot of confidence in her and GB Foam Direct.

I placed my order and unbelievably - I received my products within 24 hours!

The cushions are a super fit, very comfy and have revitalised our suite - Sincere thanks to Sophia and all GB colleagues involved.

Brilliant value, quality and quick delivery.
Their website is very easy to use and helpful when measuring. I have used them before and will definitely use them again if I need more foam cutting. A*

UPDATE:

I have a delivery report for the second email i sent on 19th. When i sent it again yesterday you responded saying you had replied yet now you say you never got it!!! Make your mind up! Your lies and customer service have been appalling. I have now found an amazing company to provide what I need

This company have lied through their teeth in their response. After Lauren asked if i could call her on 19th I replied with more photographs and questions. when I chased up on 26th for a response she said she had sent one and asked to call!!! I didn't believe it so asked her to forward that email to me as proof and didn't hear anything else from her. Clearly she had lied because your response says Lauren never heard back from me on 19th yet she said yesterday that she had replied to the second email!!!!

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Don't waste your time with this company. Got one email from them a week ago, I emailed back asking for some info/advice and never heard back. Emailed again this morning and got short response saying they replied (which they didn't) and to speak on phone to them- replied saying can't do that during working hours and could they forward in the email they allegedly sent a week ago and heard nothing since! Absolute waste of time company!

Superb customer service from John and Sophia!! I had urgent need of leg rests due to a serious knee injury. The team made sure I had leg supports before the weekend even though I had missed their deadline. Thank you so much!!

Ordered a piece of 4" thick firm upholstery foam to make a bed for our new puppy, as it was much cheaper and better quality than buying one. Very impressed with the quality and puppy very happy. Delivery was very quick. Will buy more.

GB Foam - arrived home from hospital to find the easy chair I had used for a long time was not practical to get in and out of. Realised I needed extra shaped cushions to allow ease of accessSent GB Foam a diagram of what was required the foam cushions arrived by return for a very reasonable price. Very courteous service with a very fair price, I was very pleased.

I ordered and paid for the foam that I needed, 6 pieces in total.
2 out of the 6 pieces were not the correct thickness that I paid for.
I have emailed the company 2 times with photographic evidence but to no avail.
Nobody has got back to me about my issue.

Really quick service and they arrived the next day! My sofas were awful but replacing the seat cushions has transformed them. Great value for money too

Excellent company. Simple web site, easy to work out costs, swift delivery and fabulous customer service.

Really happy with purchase, great value, quick turnaround and helpful staff. Wasn't sure what to expect when I ordered, very pleased with what I received - mesaurements were exact and description of foam was accurate.

My semi-circle was exactly as described and really swiftly despatched at a very reasonable postal charge – thank you.

We bought this as a replacement for one of our sofa cushions that had gone soft and saggy. This is a quality product and fits perfectly. Will definitely use you again. Thanks

Replacing our outdoor cushions with a much firmer seat pad - very happy with choice. Super speedy delivery.

Fantastic service. Understood exactly what I wanted and sent very quickly. Delighted.

Good quality and well cut Fast delivery . Would use again for sure .Thank you

I purchased the foam for a pew that is part of our kitchen table seating. I found the website easy to navigate, with good explanations and guidance which resulted in my measurements being spot on and the T-shaped cushion fitting perfectly. The foam and sock seem to be high quality. Delivery was smooth and quick; I was able to select my delivery day which is extremely helpful. One very happy customer so thank you.

We needed a piece of foam custom cut for our sons floating bed, I didn’t know what to expect to be honest I placed the order it was shipped so fast and the foam fitted perfect, will be purchasing again from this company

Arrived on time and super quick delivery Perfect measurements and exceeded expectations Would recommend this company and use again