Gatwick Express Recensioni 

The ride itself was nice, though late from Gatwick back to Victoria Station. Be careful about buying refundable tickets though. They make it so hard to get a refund that it's just not worth it. They're so in the dark ages in processing your refund. As I reside in another country/continent. If you communicate with them via e-mail, it takes up to 10 days to respond. You have to mail in a refund form. Then they e-mailed back saying they need copies of the tickets (that were sent to me via PDF in an e-mail). I forwarded via an e-mail, but that's not good enough. They said they can't print them and that I'd have to print them and send them via International Post. Really, they can't print them, but I have to print them then mail them to them??? Doesn't make any sense. Here's that they said:

Thank you for getting back in touch in regards to your ticket query.

Unfortunately the tickets cannot be printed here, although you have forwarded them on as a PDF. You will need to print them and forward them on at your earliest convenience.

We require the original tickets to be sent to us for auditing purposes. If you have a Print@Home ticket, you can print these off at home and send it to us.

Gatwick Express Refunds Team
Freepost RTGL-ELXC-HAUU
Southern Rail
Ashby de la Zouch
LE65 1JT

I apologise for the inconvenience that has been caused.

Kind Regards,

Charlene Stewart
Customer Relations Advisor

Absolutely appalling!!! This is a warning to people NOT to travel with Gatwick Express!! Firstly, the ticket prices are extortionate and a complete rip off at £35 return. Secondly, the trains are very, very slow, often severely delayed (sometimes even cancelled for no specified reason) and are poorly serviced (dirty seats and toilets etc). Any delays or cancellations are, more often than not, not published on their website so the customer is not kept informed. I missed my flight recently because the Gatwick "Express" (what a joke!!!) was so delayed (and crawling along at such a slow speed for mile after mile) that I arrived late!! When I telephoned customer service they didn't even offer an apology and referred me to their "Delay Repay" service where customers can fill in a long winded form to apply for compensation in such circumstances (it also takes months for the compensation to come through)! It's important to note, however, that they do not take any responsibility for missed flights so the only compensation that can be awarded is a free Gatwick Express ticket!!! What an insult!! This service is a complete embarrassment to London and is nothing short of a national disgrace. If you want to travel to Gatwick Airport travel on Southern Rail instead - it's much cheaper, takes the same amount of time and is more reliable.

Beware. GE is now regularly cancelling off-peak trains on weekends to save money. You only get the warning after you purchase (outrageously expensive) tickets and arrive on the platform. Taking a car next time. Not worth missing the plane and stress.

This is an ok way to travel into London from the airport. But, it is quite expensive in my opinion. We were told it might have been cheaper to get a slower train, but not sure how accurate that was. Anyway, we wanted to get into London quickly as we only had a couple of days. It is what it is and it did the job. No real grumbles with the company. Very efficient, but just a little expensive.

Well it is great to have though #t of this service unfortunately I do think that it is to expensive for the service! I'd rather pay 10£ an use the normal service ok it takes half an hour longer but at least I know at that the train will arrive mostly on time! 3 time I took Gatwick express to go quicker well it took the same time as a normal train really slow for the express.. and nearly missed my flight..

I try as much as I can to avoid using your services because of the expensive rates that you are offering. Unfortunately, this morning I was unlucky enough to book another ticket in order to arrive as soon as possible in London. Not only the train was late but the carriages were so crowded that we had to stand-up during the entire trip.

Over the last 5-6 years I have weekly been using Gatwick Express when commuting for work from Gatwick Airport into London. The service has gradually deteriorated which is impacting the journey time and my ability to schedule meetings in London accurately.

i) The price charged is a premium price for what is turning out to become a mediocre product. What is also a bit perplexing is that customers from Brighton, going through Gatwick Airport on the same train are paying much less – even though they get the same service and more importantly occupy space/seats in the carriages;
ii) The word ‘Express’ has become an oxymoron, as the train service in the morning is regularly 5-30mins delayed. This is a nuisance and not acceptable for me as a commuter;
iii) On top of the delays, there seem to be several gating points where the tickets are checked (3 in total) – and they delay at Victoria Station in front of the turnstiles with a home printed is often very significant (on top of the journey delay!)

The service (product) is not satisfactory and causes a lot of grief and disturbance to the working day.

I've seen a significant drop in service quality at Gatwick express within last few years. I used to be able to buy my ticket on board of the train. Not anymore. You have to queue for 15 min at Gatwick just to buy a ticket. Gatwick express is late by 5 to 30 min on a regular basis. This service seized to be an 'express' as far as I'm concerned. A Southern train will do the same service for you but only much cheaper.

always uses it to get from gatwick to london, as it is much faster than anything else!