Gatwick Express Recensioni 

Had the worst customer Service over the phone! I typed all my information correctly only to see that my ticket to have wrong date on it! Spoke to customer service team and she basically told me it's my fault. After speaking to a manager I find out there
maintenance works on the date I'm traveling back and a few customers have had this issue.
Don't like being called a liar!

Absolutely awful. 'Sorry, we don't seem to have a driver'. Really? 'Express' - surely a breach of the Trade Descriptions Act ? Pathetic.

Website out of date for lost property contacts. Says you can email ... unknown email address. Says you can call ... rude advisors who won’t log your lost property. Log a complaint ... they say they’ll respond in 5 working days ... still nothing. Wow! Customer Service Fail

Always delayed during any peak period. Shocking service for the price.

Bought return tickets from Gatwick Airport to Victoria Station, London. On our return trip the tickets were no longer valid causing us to buy new tickets. The vending machine gave absolutely no indication of the tickets being valid for only the same date. An absolute disgrace. Shame on you!

Absolutely RUBBISH CUSTOMER SERVICE!!
They claim they have money back guaranteed policy but then they simply exhaust you with their delay in responding and trying every trick not to refund your money!!
They first ask you to fill in the online form and attach the unused tickets online to request a refund but then, after you spent your time in doing that, they decide that this is actually not good and they want you to send the tickets via post just to make you spend more money and more time for then find more excuses for not refunding your money back.
Absolute RUBBISH!

Terrible service and ridiculous early time for last train into London. Would make sense to service for all arriving flights.

Managed to catch wrong train at Brighton that flew past East Croydon. Explained to conductor but, as ‘I had not come and found him’, he could not help and I had to pay additional fare just to get back from Victoria. Thanks jobsworth Gatwick staff. 0/10 customer service for i) assuming I was fare dodging rather than an honest mistake, and ii) for a ridiculous line of reasoning for zero assistance. Well done.

getting bit better now still need huge improvement

Gatwick Express comes across as an overpriced service with technology and relevant customer service that are stuck in the previous century!

Shambolic is being kind. Without doubt the most deliberately confusing ticket machines yet invented. It's a Gatwick express ticket machine and the ticket options for the service are buried on page 2 after a bunch of unrelated commuter services. Most people using the machines are wanting gx tickets so put the most frequently purchased options on page one where they are quick to buy. One would almost think they are deliberately trying to mislead in order to confuse people into buying more expensive tickets. Also, 5 minutes before a train leaves, a staff member turns up to start emptying one of the two available machines. And there are only three tickets barriers, one is not working and the member of staff standing on the barrier is blocking one to guide people through the now one remaining barrier. As I say shambolic is the kindest thing I can say.

For over 6 years working on the tracks. Cancellations and delays by default. Horrible!

Bought tickets on an easyjet flight, train wasn't there, we had to pay for a cab. Never had my money back thought I contacted the customer service (an absolute joke) an unbelievable number of times. This happens a lot, nobody should buy ticket in advance or online. BTW similar train services to and from Gatwick can cost £5, rather than the unjustified £20 for this ridiculous, often discontinued GX service

overpriced commuter trains basically. Run by southern. same poor way...

Cancelled 4 trains first thing in the morning (5:00, 5:15, and so on) without given proper information about it on the website or other trip planners. There were 100+ People who had to take another train and I among others who missed our flights.

Bought tickets on an Easyjet flight. At the airport there was no train at all, as opposite as what was stated on the website. A train every 15' is simply a lie. Our tickets couldn't be used, valid only one day, easyjet is simply not replying, GatwickExpress is replying no train was in schedule, sonno train, no complaint. We wasted £40 for a non existing service. Thieves.

A bunch of people who have no clues of what they are doing. Waiting for the train driver is something common when you take Gatwick express. Youll better of taking the southern train line, they are cheaper and the service is not as bad as that one.

Ordered our tickets (London Victoria - Gatwick return) at least three weeks prior to travel. Tickets did not arrive! Phoned them 5 days before travel to ask them to cancel and resend tickets. Told this is not their policy! - ring again two days before travel!!!! This time got a more helpful man who cancelled our tickets (sending a cancellation form which included the postage.). He offered to send tickets to a machine but the whole point of us paying postage was to get the tickets in advance and not having the hassle of a machine so went to our local British Rail station and bought more tickets which were more costly. Then I fumbled around on the internet for a refund form - not easy as there is a specific form if you fail to use tickets. Finally found it and sent it off with the cancellation form the helpful guy had sent us. Yes - you do wait 10 days for a reply!!! It said to send the unused tickets to an address in Asby de la Zouch!!!! WE DID NOT HAVE THE BLOODY TICKETS - THAT'S WHY WE WERE WANTING A REFUND!!!! AGAIN sent the cancellation form with an email saying I had had just about as much as I could handle with Gatwick Express "Customer Services"!!! Another email back saying I would be hearing back in 10 days!!! But no - it only took 3 days except ... they didn't refund me my postage, even though THEY lost my tickets, using an incomplete address to send them (the helpful guy had pointed out!!!) That may sound petty but I paid that for a service they offered and didn't fulfil!

This is the group of dinosaurs who don't want guardless trains. They also have a Customer services department which belongs in the dark ages!!! The sooner they sack the lot (except the helpful guy) and recruit some people who belong to the 21st century and use booking methods that aren't archaic (send tickets via the internet like every other travel organisation I know of) then they frankly deserve to go under.