Fusion Motors Recensioni 

376
•
TrustScore 4.5 su 5

4,5

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Valutata 5 stelle su 5

Bought my car from Fusion Motors in Grays. Where do I start? The service we received from Jordan was amazing, couldn’t ask for any better. He was so knowledgable and there was no hard selling. He let... Leggi di più

Valutata 5 stelle su 5

Spoke to Joe on the phone who was able to arrange an SOH for an EV they had in stock. I reserved the car for 7 days which he explained was a no obligation reservation and if I was to go ahead then the... Leggi di più

Valutata 5 stelle su 5

I had a great experience with Fusion Motors - Joe was amazing, very responsive to all my questions, it was my first time buying a car so there were many! I didn’t feel rushed or pressured and Joe pull... Leggi di più

Valutata 5 stelle su 5

Joe at Fusion was very friendly, welcoming and helpful. Made the whole process of choosing, testing and paying for my son's first car very efficient and straight-forward. He also went the extra mile... Leggi di più

Dettagli dell'azienda

  1. Rivenditore di auto usate

Scritti dall'azienda

Fusion motors started its journey as a family business back in 2011 with great passion for cars. Based in Essex, we have supplied quality used cars to customers across the country for many years. Convenience is key as a vehicle owner, which is why we strive to provide anything you could possibly need throughout your time as a driver. Once you find the vehicle of your dreams, we can offer you a flexible finance plan with minimal deposits, low monthly payments and APR. We're here to make sure that your car spends most of its time on the road and as little time as possible in the garage. So, all our car comes serviced up to date, minimum 6 months MOT, 12 months AA breakdown cover, Free HPI checks, Free mileage checks, 75-point mechanical checks including all cars PDI inspected. We prepare all our cars to the highest standard to meet expectations of most demanding customers. Explore our services and stock online or pay us a visit in person. It's very easy to reach us, we are in Purfleet on the London Road. Our forecourt can be accessed from all the vital transport links; including the A13, A12, and the M25 (you can find us just fifteen minutes from Junction 30/31). Simply enter our RM20 3LL postcode into your Sat Nav or call us on 01375 470194 / 01375 511 114 for directions or to discuss any vehicle you are interested in, and we'll be happy to help. If you are unable to make it to view a prospective vehicle then why not ask for a personalised walk-round video.


Informazioni di contatto

4,5

Eccellente

TrustScore 4.5 su 5

376 recensioni

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4,5

Tutte le recensioni

(376)

140 recensioni negli ultimi 12 mesi

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Valutata 1 stelle su 5

Absolute scammers

Absolute scammers, avoid at all costs!!!
Bought a vehicle 3 months ago, told i had been serviced and MOT'D, whilst driving home engine light came on Doug from Fusion said take it to local garage and they would pay.
Whilst garage were looking at the fault they called me to say it had an oil leak and all 4 braking pads were below legal limit and they sent photo's to me,they also said that if the car had been serviced they would have noticed leak!
Upon checking past MOT's I had noticed that advisiries had been put on about pads and Doug from Fusion had told me they had been done!
The total cost if sorting the engine fault, leak and pads was £1800!
Again Doug said they would cover this but £1000 was put into my account after weeks of waiting and excuses.
Still not received the rest of the money and now going through Motor Ombudsnan as well as contacting AA re their recomendation

12 marzo 2025
Non scritta su invito
Valutata 1 stelle su 5

Totally disgusted with the level of…

Totally disgusted with the level of serviced I I I received after buying a £15000 Quality used car from fusion
After 1hr of purchase the eml came on so I called fusion and they referred me straight away to the supporting workshop
I waited for half an hour being told that the problem was not the car but old codes being left in the cars computer
Guess what the cars eml came on about 25 miles I then called Fusion and they arranged for the supporting garage to assist once again?
I left my car with them waited for 5 days and they called me to say it’s ready and it required a re-gen
One day later the eml came on again so I called several times before someone answered me and finally got referred back to rays garage
Rays garage said this a common problem and process of elimination can you only find the cause the part at fault was an injector on the dpf
So I booked it with them once again 1 day later the car was repaired finally
I took this car to the manufacturer for a health check and the said the dpf has been disabled on the car computer which I find totally disgusted as this also will fail an mot in the future
So the lesson of this story is Do Not Buy

8 aprile 2025
Non scritta su invito
Valutata 1 stelle su 5

Avoid This Dealership – Poor After-Sales Support

I purchased a car from this dealership for £14,000, and it developed mechanical issues shortly after. When I returned the car, they claimed to have repaired the issue, but the problem persisted. At their suggestion, we had the car inspected by an independent garage, which confirmed that the turbo needed replacing.

Despite this, the dealership refused to take responsibility or carry out the necessary repairs. Communication has been poor, and they have not provided any resolution.

We will now be pursuing this matter through Trading Standards and advise others to be very cautious when dealing with this company.

24 maggio 2025
Non scritta su invito
Valutata 5 stelle su 5

Brilliant experience

Everyone at the dealership was kind and professional. They helped me find the perfect car and explained everything clearly. I felt comfortable and well taken care of.

23 aprile 2025
Non scritta su invito
Valutata 1 stelle su 5

Absolute shambles AVOID AVOID AVOID

Absolute shambles, Nissan Juke with a chequered roof vinyl, the car was filthy inside and out on collection, trim was snapped, scratches on the body, had these repaired at my own cost, the Clutch was going within 2 weeks, had it checked out that it needed repairing, couldn't get a call back or an email from Fusion at all, took the complaint further with Zuto to reject the vehicle under the 30 day returns terms, was told I'd have to return it at my own costs which I did, it's been 6 weeks and still no refund, Doug had the cheek to ask me what was wrong with it only to reply with there isn't really anything wrong with it, which is it Doug do you know or don't you are you a salesman or a mechanic?!

The car came back in a much better condition that it left you

Repayment is meant to be due by the end of the day today with false promises of when it's meant to be returned over the past 2 weeks, you've got the car back, return the money it's not rocket science

Update 27/05/2025
Still no refund and no outlook on if I'm getting it back without a day at court, Doug changed his tone of voice and attitude from volatile to understanding with a false promise of refund to be arranged and to send an email with my bank info when I told him the call was being recorded at the start of last week and still nothing, I just don't understand the delay tactics, makes no sense at all. Zuto are equally as useless, I think they have blacklisted my number as I can't even get them to answer a call anymore, I also receive zero communication from them

9 maggio 2025
Non scritta su invito

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