Furniture Village - Leeds Recensioni 

2235
TrustScore 4.5 su 5

4,6

West Yorkshire Retail Park, Birstall, WF17 9AD Leeds, GB


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Valutata 5 stelle su 5

From the moment I entered the Leeds branch I received exceptional customer service from Sayed (apologies if misspelled!). He was extremely attentive without being pushy, he offered me and my family a... Leggi di più

Valutata 5 stelle su 5

I found just what I needed, the sales man Mike was excellent! He answered all my questions patiently and explained the different options that helped me make a decision. Its a really good store with l... Leggi di più

Valutata 5 stelle su 5

Waseem at the Leeds store was really friendly and helpful, and clearly explained to us the options for delivery time scales and all of the ways we could care for our new sofas. We are really excited t... Leggi di più

Valutata 5 stelle su 5

Mike was so friendly and helpful, going above and beyond making sure we got what we wanted. Would definitely buy from Furniture Village again.


Dettagli dell'azienda


Informazioni di contatto

  • West Yorkshire Retail Park, Birstall, WF17 9AD, Leeds, Regno Unito

4,6

Eccellente

TrustScore 4.5 su 5

2K recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,6

Tutte le recensioni

(2235)

67.428 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

Told wrong information

Overpriced but service was wonderful on time of shop. Communication differs because we were told different things regarding the recycling/disposal of old beds, which meant the smooth process was interrupted. Now need to find a way to get rid of beds without paying ridiculous fees of £100+. Not happy with being told different at time of shop that it was included to on delivery day this being denied and not being a thing.

16 agosto 2026
Non scritta su invito
Logo di Furniture Village - Leeds

Risposta di Furniture Village - Leeds

Good afternoon, I’m very sorry for the confusion caused by the conflicting information regarding the disposal of your old beds. I understand how frustrating this must have been, particularly when you were expecting this to be included. To enable me to investigate this for you, please email a copy of your review, along with your full name, address, and order number, to myexperience@furniturevillage.co.uk. Kind regards, Gabriel

Valutata 5 stelle su 5

Exceptional customer service

From the moment I entered the Leeds branch I received exceptional customer service from Sayed (apologies if misspelled!). He was extremely attentive without being pushy, he offered me and my family a hot drink and even gave us extra cookies! This was my first big purchase for my first home and his assistance on the day made the experience extremely enjoyable and stress free. I left the shop wanting to leave a positive review before I even received the text offering me to.
I was also really impressed with the furniture on offer and how incredible the sale prices and discounts were. I look forward to my sofa arriving as I really feel as though I am getting amazing value for money.

23 agosto 2026
Valutata 5 stelle su 5

I found just what I needed- Great store

I found just what I needed, the sales man Mike was excellent! He answered all my questions patiently and explained the different options that helped me make a decision. Its a really good store with lots of affordable options.

26 agosto 2026
Valutata 5 stelle su 5

Great service

We found the instore visit to be relaxed, informative and efficient. we were able to arrange delivery that fitted in with our personal availability.
Delivery was on the day requested and done very efficiently. Full marks to the salesman and Shaun and Scott who delivered and assembled the suite.

4 luglio 2026
Non scritta su invito
Valutata 5 stelle su 5

Great in store experience in Leeds

Waseem at the Leeds store was really friendly and helpful, and clearly explained to us the options for delivery time scales and all of the ways we could care for our new sofas. We are really excited to receive our new sofas and the in store experience was great! When I then had a question after getting home, I received a response via phone very quickly.

20 agosto 2026
Non scritta su invito
Valutata 5 stelle su 5

Aamir was great

Aamir was great. He helped us with our decision and very knowledgable and in now way did we feel pushed to buy. Aamir's help and advice helped us to choose a lovely dinning room table and chairs.

17 agosto 2026
Non scritta su invito
Valutata 5 stelle su 5

Nice sales staff

Nice sales staff, not pushy, left us to look about at our own leisure then were there to sort everything out when we needed help

17 agosto 2026
Non scritta su invito
Valutata 5 stelle su 5

Lovely exprience

It was lovely speaking with Mike at the store . He showed us around the store at available options for our needs . We didn't decide on the day but went back the next day and chose our dream sofa. Mike was very helpful and helped answer our questions and was professional all through .Lovely experience .

31 luglio 2026
Non scritta su invito

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