The Regal High Gloss Sideboard (2 doors & 3 drawers) is not a £500 product and has not been a £500 experience. My initial delivery was on 6 August. The correct plinth arrived 10 weeks later on 13 Oc... Leggi di più
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Received this large sideboard flat packed. There was an issue with the instructions on line. I rang the company, they answered straight away, a man called Anthony emailed me a new set of instructions... Leggi di più
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Sofa quality is unreal. Very comfortable, very beautiful and looks exactly how it looks in the picture before I bought it. Customer service was also excellent and very helpful. I highly recommend.
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Have bought the Santiago lounge unit from this company recently. Cannot praise the company highly enough. Ordering straightforward, was contacted via email for confirmation followed by the expected de... Leggi di più
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Dettagli dell'azienda
- Negozio di arredamenti per salotti
- anche in
- Negozio di articoli per l'illuminazione
- Negozio di mobili
- Negozio di mobili per camere da letto
- Ristrutturatore di bagni
Scritti dall'azienda
Furniture in Fashion Trademark : UK00003813849 Founded on 14th June 2007, by it's founder & CEO Asad Shamim, established one of the largest online furniture stores in the UK. As one of the largest online stores for modern & contemporary furniture, it’s become a one-stop shop for those looking for high-quality furniture for the home & office. With FIF, there’s a whole host of furniture available whether it’s for the home or the workplace. Offering office furniture to suit almost every budget, flexibility is offered with the large catalogue available. We have a major warehouse and showroom located in the up-and-coming town of Farnworth, Bolton BL4 9TP. Occupying over 60,000 square feet of area, the huge warehouse space allows us to store an array of bathroom furniture and more. This helps to initiate importing services across various countries. As of now, we’re one of the largest furniture stores for all products whether that’s bedroom furniture to living room furniture sets. The use of high-quality, German-manufactured items like outdoor furniture, for example, comes directly over to us from our 500,000-square-foot warehouse in Germany. A strong online presence has helped us grow over the years and expand our variety of furnishings, which includes lighting, to lift the mood of any space.
Informazioni di contatto
Causeway Mill ,14 Stone Hill Road, Express Trading Estate, BL4 9TP, Bolton, Regno Unito
- 01204792700
- support@furnitureinfashion.net
- www.furnitureinfashion.net
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Sofa quality is unreal
Sofa quality is unreal. Very comfortable, very beautiful and looks exactly how it looks in the picture before I bought it. Customer service was also excellent and very helpful. I highly recommend.
21 ottobre 2026
Non scritta su invito
Risposta di Furniture in Fashion
Thank you so much for your wonderful review! We’re delighted to hear that you’re happy with the quality, comfort, and appearance of your sofa, and that it looks just as you expected from the pictures. It’s also great to know that our customer service team made your experience a positive one. Your recommendation means a lot to us, and we truly appreciate your support. We hope you enjoy your beautiful sofa for many years to come!
A disappinting price and a dreadful experience
The Regal High Gloss Sideboard (2 doors & 3 drawers) is not a £500 product and has not been a £500 experience.
My initial delivery was on 6 August. The correct plinth arrived 10 weeks later on 13 October. In total I made myself available for deliveries from JBS2Man on 5 occasions. Neither the delay nor the number of deliveries was acceptable.
Over the years, IKEA and others have solved the problems with flat pack self-assembly furniture. This product was a disaster. The quality control for shipping the correct parts was non-existent and, even now, some parts are different from those illustrated in the installation pamphlet.
21 ottobre 2026
Non scritta su invito
Risposta di Furniture in Fashion
We sincerely apologise for the delays and inconvenience you experienced with your order. We understand your frustration regarding the repeated deliveries and issues with the product components. This is not the standard of service we aim to provide, and we appreciate your feedback as we work to improve our products and service.
⭐ Extremely Disappointing Customer…
⭐ Extremely Disappointing Customer Service – Would Not Recommend This Company
My order number is 305667
I am extremely disappointed with my experience with Furniture in Fashion. I purchased a coffee table and a matching side table, expecting good-quality furniture and professional customer service. Unfortunately, my experience has been incredibly stressful and frustrating.
My coffee table arrived damaged, and instead of making the situation straightforward and resolving the problem fairly, the company has made me feel as though I am the one being inconvenienced for a problem that was not my fault.
I purchased the coffee table and side table as a matching set. Now that the coffee table has arrived damaged and I no longer wish to keep it, I have explained that there is little point in keeping the matching side table. However, the company insists that I pay a £60 collection charge to return the side table, even though the situation arose because of the damaged coffee table.
I have also been told that I must find suitable cardboard packaging and securely repack the heavy marble furniture myself. The company initially referred to a £20 packaging charge, while placing the responsibility for packing and preparing these heavy items for collection on me. This is completely unreasonable in my circumstances.
I have a disabled daughter, and this entire situation has caused me considerable stress and distress. The company appears more concerned with its terms and conditions, packaging requirements and collection charges than with finding a fair and compassionate solution for an unhappy customer.
What makes this experience even worse is the lack of a simple, customer-focused resolution. I should not have to spend so much time and energy trying to resolve a problem involving furniture that arrived damaged.
A company’s customer service is truly tested when something goes wrong, and in my experience, Furniture in Fashion has fallen well short of expectations.
I expected a damaged item to be dealt with professionally and fairly. Instead, I have been left feeling frustrated, unsupported and extremely unhappy with the way my complaint has been handled.
I would strongly advise potential customers to think carefully before purchasing from this company. Consider how difficult the returns process could become if something goes wrong, and make sure you fully understand the packaging and collection requirements before placing an order.
This has been a very disappointing experience, and I would not recommend Furniture in Fashion based on my experience with its after-sales service.
I simply wanted a fair resolution, a refund, and collection of both matching items without being burdened with additional stress and unreasonable practical demands. Sadly, that is not the experience I have had.
17 ottobre 2026
Non scritta su invito
Risposta di Furniture in Fashion
We are sorry to learn that you remain dissatisfied with your experience. However, having carefully reviewed your order and the correspondence to date, we would like to clarify the steps taken by our after-sales team and the options offered to you.
Upon being informed that your coffee table had arrived damaged, our after-sales team promptly investigated the matter with our supplier and offered a replacement. However, you declined this option and confirmed that you would prefer to proceed with a collection and refund instead.
We subsequently explained the packaging requirements and requested photographs of the items properly packaged for collection. We would like to clarify that this is a standard requirement for arranging collections with courier companies, as items must be adequately protected during transit to minimise the risk of further damage. The requested photographs are necessary for us to proceed with the collection booking.
We have not refused to collect the damaged coffee table. On the contrary, our team has consistently confirmed its willingness to arrange collection and process the refund, subject to the necessary packaging requirements being met. We have also offered to arrange the return of both items, as requested, and have been awaiting the required packaging photographs to move forward.
Regarding the matching side table, our records indicate that it was delivered in good condition. As you have requested to return this item because you no longer wish to keep it, rather than because it arrived damaged, the applicable £60 collection charge would apply in accordance with our returns policy. Alternatively, you may arrange to return the side table yourself.
We would also like to clarify that the coffee table and side table are marble furniture items and are therefore naturally heavy. As outlined in our terms and conditions, which were accepted at the time of placing the order, customers are responsible for ensuring that items being returned are appropriately packaged and protected for transit.
We appreciate that this situation has been frustrating, and we are sorry for the inconvenience caused. Nevertheless, our after-sales team has investigated the issue, offered a replacement, and subsequently accommodated your preference for a collection and refund. We believe we have provided the available options and remain willing to assist you in completing the return process.
To move forward, we simply require the requested packaging photographs so that we can proceed with the collection arrangements. We remain committed to resolving this matter in accordance with our returns policy and the applicable collection requirements.
AVOID AT ALL COSTS
AVOID AT ALL COSTS
I recently purchased a lovely looking sideboard from Furniture in Fashion, in a light wood with a white marble top.
I unfortunately received a dark wood sideboard with a dark marble top.
Despite multiple emails to them proving I received a different product (different name on the box, which I was able to find as a completely different item on a competitor website), they completely dismissed my emails, making me pay £120 to return the item.
They said the supplier had sent the correct item, and then to top it off, they have updated the website product name and changed the images to the furniture I have since received. They clearly have made an error but refuse to acknowledge it.
Customer service is terrible, emails are rude and dismissive. I will never use this company again and will make sure everyone is aware.
Edit: FOR ANYONE SEEING THEIR REPLY, I CAN CONFIRM THE ITEM RECEIVED DID NOT MATCH THE WEBSITE DESCRIPTION. THERE ARE MULTIPLE INSTANCES OF THIS IF YOU LOOK ONLINE, AVOID ORDERING WITH THEM.
12 ottobre 2026
Non scritta su invito
Risposta di Furniture in Fashion
After carefully reviewing the order and the correspondence relating to this case, we maintain that the item delivered matches the product ordered. Regarding the colour and appearance of the marble top, images can sometimes look different depending on the background and lighting conditions. As marble is a natural material, variations in its veining, patterns and overall appearance are also to be expected. We provide product images and descriptions on our website to help customers understand the product before placing an order, and our review of the order details and packaging supports our position that the correct item was delivered.
We take great pride in the quality of our products and customer service. Having been in business since 2007, we have extensive experience in the furniture industry and remain committed to providing quality products and dedicated after-sales support. Our after-sales team has carefully reviewed the full email correspondence and made every effort to assist the customer in accordance with our terms and conditions. We respectfully disagree with the suggestion that our team was rude or dismissive, as our intention throughout has been to communicate professionally, explain the available options and work towards a resolution.
We value our customers and appreciate that individual expectations and preferences may differ. However, dissatisfaction with a product's appearance does not necessarily mean that an incorrect item has been delivered. While we always aim to achieve a satisfactory outcome, we must also ensure that any resolution is consistent with our policies.
Despite maintaining that the correct item was supplied, we have offered to arrange a collection and refund. Our supplier has confirmed that the collection charge is £118, inclusive of VAT. We understand that the customer is disappointed with the outcome, and we regret that the purchase has not met their expectations. Nevertheless, we have reviewed the matter carefully, shared the supplier's responses for transparency and explained the available options. We remain willing to assist with the return arrangements and hope to resolve this matter as smoothly as possible.
Great prompt customer service
Received this large sideboard flat packed. There was an issue with the instructions on line. I rang the company, they answered straight away, a man called Anthony emailed me a new set of instructions within 5 mins. Great customer service. Love the sideboard, very sturdy, large storage space, instructions easy to follow. Very well made. I would recommend this company and I will use again. Thank you ... GREAT SERVICE & PRODUCT !
14 ottobre 2026
Non scritta su invito
Risposta di Furniture in Fashion
Thank you so much for your wonderful review and for sharing your experience with us!
We’re delighted to hear that you’re happy with your sideboard and that you find it sturdy, well-made, and spacious. We’re also pleased that Anthony was able to assist you promptly and provide the updated assembly instructions.
Customer satisfaction is very important to us, and your kind words about our service and product mean a lot to our team. Thank you for recommending us and for choosing to shop with us.
We look forward to serving you again in the future!
Great company quick delivery
Great company quick delivery . Quality furniture great customer service service. Always told when goods would arrive delivered by great team polite and helpful ..
1 ottobre 2026
Non scritta su invito
Risposta di Furniture in Fashion
Thank you for your fantastic feedback!
We’re delighted to hear that you’re happy with the quality of your furniture, our customer service, and the quick delivery. It’s also wonderful to know that our delivery team were polite and helpful.
We really appreciate your kind words and your support. Thank you for choosing Furniture in Fashion!
Drivers
Drivers , polite, friendly,very helpful.
The suite is perfect
Many thanks to you all.
Lawrence Eaton
21 settembre 2026
Risposta di Furniture in Fashion
Thank you so much for your wonderful feedback!
We’re delighted to hear that you’re happy with your suite and that our delivery drivers were polite, friendly, and helpful. We truly appreciate you taking the time to share your experience.
We hope you enjoy your new furniture, and thank you for choosing Furniture in Fashion!
Risposta di Furniture in Fashion
Thank you for your lovely feedback! We’re delighted to hear that you found the service quick and easy and are happy with the quality of your purchase. We truly appreciate your support!
Risposta di Furniture in Fashion
Thank you for your fantastic review! We’re delighted to hear that you were pleased with the communication, product quality, price, and packaging. We’re especially glad to know that you felt it was worth the wait.
We really appreciate your patience and kind feedback, and we hope you enjoy your new furniture!
well informed.happy
Good communication.kept me informed the whole
Time.price was good happy all tthrough thank you
21 settembre 2026
Risposta di Furniture in Fashion
Thank you so much for your wonderful review! We’re delighted to hear that you were happy with the price and that our communication kept you well informed throughout your experience. Your kind feedback means a lot to our team.
We truly appreciate your support and hope to serve you again in the future.
Ordered office furniture over a month…
Ordered office furniture over a month ago with a promised delivery date of 21-September 26 and still haven’t received it. Customer service is poor. They claim any managers only work 1hr a day and they will call back and call backs never happen.
29 settembre 2026
Non scritta su invito
Risposta di Furniture in Fashion
We are sorry to hear that you are unhappy with your experience. However, after carefully reviewing the order and our communication records, we would like to clarify the circumstances.
The order was placed during the first week of September, and our team clearly advised that the item was expected to arrive at our warehouse by approximately the third week of September. According to our records, updates regarding the order were provided to you by both email and telephone.
We would also like to clarify that no member of our team promised an exact delivery date or time. Once the item reaches our warehouse, delivery is arranged through a third-party courier, and delivery dates are determined according to the courier's route planning and availability in the customer's area.
According to the latest information available on the courier portal, the courier is currently planning a delivery route for your area for 1 October 2026 and should contact you today to confirm your availability.
We therefore believe that we have provided the available updates regarding your order throughout the process. We are sorry for any inconvenience caused, but we would like to reiterate that we do not guarantee an exact delivery date or time for standard courier deliveries, as these are dependent on the courier's route planning.
We appreciate your patience and understanding and hope your order is delivered shortly.
Good customer service
Have bought the Santiago lounge unit from this company recently. Cannot praise the company highly enough. Ordering straightforward, was contacted via email for confirmation followed by the expected delivery date. The delivery company contacted us within 4 days for free delivery. On the day we had a call with expected timings.Three very heavy boxes delivered by pleasant guys. The unit was of good solid quality. On inspecting the contents, one glass shelf was found to be broken. We contacted Furniture in Fashion on Thursday and by Saturday morning a replacement was sent very carefully packed. The communication with the company was first rate . Customer service excellent. Sadly lacking these days. And the finished unit looks great too !
22 settembre 2026
Non scritta su invito
Risposta di Furniture in Fashion
Thank you so much for your wonderful review and for taking the time to share your experience with us.
We are delighted to hear that you were pleased with the Santiago Lounge Unit and found the ordering, delivery and communication straightforward. We also note that our After-Sales Team quickly looked into your case and arranged for the required replacement part to be dispatched as soon as possible to resolve the issue.
It is fantastic to know that the finished unit looks great and that you were happy with the quality of the furniture and the service provided by our team and delivery partners.
Your kind comments about our customer service mean a great deal to us and will be shared with the team. We always aim to deal with any after-sales concerns as quickly and efficiently as possible.
Thank you once again for choosing Furniture in Fashion, and we hope you continue to enjoy your new lounge unit!
Excellent Company
Ordered 4 dining chairs the quality is fantastic and at a great prices Customer service is outstanding, would definitely buy from this company again
18 settembre 2026
Non scritta su invito
Risposta di Furniture in Fashion
Thank you so much for your wonderful review! We’re delighted to hear that you’re pleased with the quality and value of your dining chairs, and it’s fantastic to know that you found our customer service outstanding.
We truly appreciate your kind words and your support. We look forward to serving you again in the future!
Delivered early and everything was…
Delivered early and everything was smooth as expected!
24 marzo 2026
Risposta di Furniture in Fashion
Thank you for your kind feedback! We're delighted to hear that your delivery was early and everything went smoothly as expected. We appreciate your support and look forward to serving you again in the future!
Appalling service
Appalling service. Still waiting for my order 3 weeks later, the delivery company they use is useless, I think there is only one driver! The driver decided today at 4.30pm today that he’s not well enough to deliver when the delivery slot was 12-3pm. I would not recommend this company based on the delivery company they use.
Another week on and I still don’t have my items because the delivery driver was taken ill. The fact that we waited around all day and you cancelled the delivery at 4.30pm when you were meant to arrive 12-3pm doesn’t appear to have been taken into account. In response to your reply I did not ask for a refund, I said if you can’t re-schedule the delivery for a time when I can take it in then is it possible to get a refund, valid question I think. To be clear, I got a message on a Sunday afternoon to say you wanted to deliver the next day, how are we supposed to make arrangements with work on a Sunday evening to be around the next day? We do have jobs too you know!
25 agosto 2026
Risposta di Furniture in Fashion
We’re very sorry to hear about your experience and completely understand your frustration, particularly after the delays with your delivery.
After carefully reviewing your order, we can see that there were some delivery difficulties from the outset, as you had requested delivery on a specific day and subsequently asked to cancel the order for a refund. We then contacted the courier to discuss the situation, and a delivery was arranged for either 15 or 16 September.
We would, however, like to clarify what happened with the most recent delivery attempt. The driver was genuinely out for delivery, but unfortunately suffered a serious health emergency and had to be taken to hospital by ambulance. As a result, the delivery had to be postponed. This is an extremely rare and unforeseen circumstance, and unfortunately it was outside both our control and the courier’s control. The courier did make efforts to complete the delivery, but on this occasion an unexpected medical emergency prevented this from happening.
We appreciate that, regardless of the circumstances, you have been waiting longer than expected and we sincerely apologise for the inconvenience and frustration this has caused.
We would also like to clarify that JBS2MAN is an established and efficient delivery service, and we receive positive feedback from many of our customers regarding their service. That said, we fully appreciate your concerns in this particular case and will continue to work with the courier to ensure your order is delivered as soon as possible.
The courier is expected to contact you again today or tomorrow to arrange redelivery.
Once again, we are very sorry for the inconvenience and appreciate your patience and understanding.
I purchased a grey sofa on sale from…
I purchased a grey sofa on sale from this company. The customer service is 100% and their items are of excellent quality. I highly recommend FIF and will definitely buy their products again.
24 agosto 2026
Risposta di Furniture in Fashion
Thank you so much for your wonderful review! We’re delighted to hear that you’re happy with your grey sofa and that you had such a positive experience with our customer service. Your kind words about the quality of our products mean a lot to the whole team.
We truly appreciate your recommendation and look forward to welcoming you back to FIF again in the future!
Furniture arrived damaged
Furniture arrived damaged, the company made impossible demands to arrange a return or replacement part, they wouldn’t dispatch a replacement part until you’ve dissembled the item and packed the damaged part, then you have to send them images of the packaging….and only then will a part be dispatched (if available) basically leaving your unit destabilised, until the replacement part arrives, risking further damage to your furniture. Poor after service, only communication is via email, you’re basically stuck with the damaged item. Very Disappointing.
7 agosto 2026
Non scritta su invito
Risposta di Furniture in Fashion
We are sorry to hear that you remain dissatisfied, however, after carefully reviewing your order and the communication history, we would like to clarify the situation.
You initially reported an issue with the top part of the furniture on 10 August, and our dedicated support team responded on the same day, within approximately 20 minutes, with a resolution. We offered you a discount to keep the item in its current condition, and you agreed to accept the discount as a full and final settlement of the matter, without requesting a replacement at that stage.
You subsequently reported further issues on 22 August, and once again our support team responded promptly and provided the available resolution options, including an exchange of the required parts.
To arrange the exchange, we requested that the relevant parts be securely repacked in a suitable cardboard box so that the courier could collect them. Despite several follow-ups from our team requesting the required packaging photographs, we have still not received them. Without these photographs, we are unfortunately unable to book the courier collection and proceed with the exchange.
We would also like to clarify that the packaging requirement is a standard part of our replacement-part exchange process. We have not asked for anything beyond securely packaging the relevant parts and providing photographs so that the courier collection can be arranged.
We therefore cannot agree with the statement that our after-sales service is poor. Our team has responded promptly on each occasion and has offered resolutions to address the issues raised. We are always willing to assist our customers, but we also require the customer's cooperation to complete the agreed exchange process.
We would also like to clarify that you accepted and agreed to our terms and conditions before placing your order with us.
We remain happy to assist and complete the exchange once the requested packaging photographs are provided. We hope this clarifies the circumstances and demonstrates that we have made every reasonable effort to resolve the matter.
Risposta di Furniture in Fashion
Thank you so much for your fantastic feedback! We’re thrilled to hear that you were happy with both our products and service. Your support means a lot to us, and we truly appreciate you taking the time to share your experience. We look forward to serving you again!
Initial order Issue
We had an initial issue with the assembly of our Coffee Table. However we emailed the Support Team and were very well looked after by Anthony. After communicating
by email a few times. Everything was resolved to our complete satisfaction.
4 settembre 2026
Non scritta su invito
Risposta di Furniture in Fashion
Thank you so much for your kind review. We’re sorry to hear you initially experienced an issue with assembling your coffee table, but we’re delighted that Anthony and our Support Team were able to assist and resolve everything to your complete satisfaction.
We’ll be sure to pass your lovely feedback on to Anthony. Thank you for your patience and for giving us the opportunity to put things right. We really appreciate your support!
Gorgeous
I love my gorgeous black gloss end table. It was so easy to assemble. Looks very classy in my living room. Superb price and very fast delivery.
24 agosto 2026
Risposta di Furniture in Fashion
Thank you so much for your lovely review! We’re delighted to hear that you love your black gloss end table and that it looks classy in your living room. It’s great to know you found it easy to assemble and were pleased with the price and speedy delivery.
We really appreciate your kind words and hope you continue to enjoy your new table!
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