FT Travels Recensioni 46

Terrible experience with FTS travel formthe grand Egyptian museum!! Be careful these guys are thieves!! The guide was terrible and arrived 1 hour late!! They didn’t want to admit it and did not refund anything!

Stay aways from them! I booked through headout egypt!

Very disappointing experience with tour to the Grand Egyptian Museum.

We booked a 3-hour guided tour of the Grand Egyptian Museum. From the very beginning, the guide’s English was extremely poor, making it very difficult to understand him. His explanations were basic, lacked depth, and added little to no value to the museum visit.

We raised our concerns immediately and ended the tour early because it was a waste of both time and money.

Despite the tour being largely incomplete and clearly not meeting reasonable standards, our complaint to FTS was ignored and our request for a refund was refused. After that refusal, the company simply stopped responding to us altogether. This level of customer service is unacceptable.

Between the unqualified guide, the poor overall experience, and the complete lack of accountability afterward, this booking was a major disappointment. AVOID!

Haben für den 09.09.2025 eine Privattour für 4 Personen mit dem Flugzeug von Hurghada nach Kairo gebucht. Tour wurde dann von FTS um 1 Tag verschoben. Zähneknirschend haben wir das angenommen. Aber dann: wurden zwar pünktlich vom Hotel abgeholt aber wir bekamen keine Info mit welcher Fluggesellschaft wir fliegen, und hatten somit Probleme in den Flughafen zu kommen. Als wir das dann selber lösten flogen wir nach Kairo und das Drama begann: plötzlich keine Privattour, kein Besuch des neuen ägyptischen Museums, nur Stress während der Tour, aber viel Zeit für Parfümerien und Verkaufsveranstaltungen. Alles was wir gebucht und bezahlt haben bekamen wir nicht. Antworten auf unsere Nachfragen: Fehlanzeige. Uns wurde in Kairo klar gesagt, dass wir entweder die Tour mit der Gruppe mitmachen oder wir bleiben am Flughafen. Echt unverschämt!!!! Ach ja, unser Rückflug sollte zwischen 16:00-17:00 Uhr stattfinden. Davon wusste auch niemand plötzlich was und wir flogen um 21:00 Uhr zurück. Unser Fazit: Ägypten wieder, aber niemals mehr Ausflüge bei FTS buchen

Het is een gewelde dag heb het naar me zin gehad en zal het zo nog een keer doen maar ik zou eerst zondag gaan maar paar uur van te voren zeiden ze dat het niet door gaat omdat ze geen mensen hadden dus nu ben ik maandag geweest maar moest ineens 10 euro extra betalen voor taxi en ze waren erg laat om mij op te halen maar de gids seryet was erg goed

Malheureusement nous étions tres déçus . Le guide n est pas professionnel en plus maîtrise a peine le Français .
Il n a pas d arrêter de proposer de faire une tour Charette ou chameaux avec prix en Euro très élevé alors qu on a vu le prix affiché 10 fois moins
Le photographe et le chauffeur étaient très professionnel

DO NOT BOOK THIS TRIP WITH FTS! SCAMS GALORE!

I have waited to write this review after taking this trip with FTS on XMAS day 2023. I was so appalled and upset that I needed time to heal and regulate my emotions before revisiting the ordeal and reliving the trauma in order to write this review.

Horrendous tour and a completely unreliable company!

Booked a tour from Sharm to Cairo for a day excursion. Tickets were never sent to me! Spent the night before googling around for every number I could find for them as the number provided on the booking just rang out.

When I finally got through to someone they messed up and sent me a different family’s tickets and then when they eventually got it right they left my child off the booking and had only booked me to go!

Bear in mind this was 8 hours prior to pickup roughly!

Then we went to the airport and when we got to Cairo nobody was there to pick us up! We kept being given excuses and then we were told the driver went to the wrong airport.

We went to the Museum which was fine but the papyrus museum we experienced people trying to overly pressure us into buying the ‘art’. At this point I was told tour companies are basically forced to stop there by the government… not sure how true this is. I reckon the tour guide is payed a percentage of sales.

We went to the pyramids where our tour guide lied about prices of entry and inflated them x1000%! At this point I kept quiet because he didn’t realise I spoke Arabic and knew exactly what was going on so I planned to play dumb until me and my child were safe at the airport.

We then went to the market where we were told in the schedule that we would have time to roam and shop. That wasn’t the case…. We were told to go into a singular perfume shop where the staff once again overly pressure people to buy perfume by pretending to give them things for free and then playing mind games to get money from them by manning them feel indebted to the staff. The man at the perfume shop was EXTREMELY RACIST and went around the room asking people where they were from so he could make wholly disgraceful jokes regarding each persons background.

Firstly we were told that it was very early and the first stop would be a tour on the Nile. I wasn’t very interested in this but the majority of people on the bus wanted to go so we went along with it. The tour guide told us it was £15 for the trip before we got there. When we turned up it was not what we were led to expect. We were helped onto a small boat and literally took a ride for less than 5 minutes just a little ways up the dirty brown Nile and then a u turn back. It was at this point I realized we were in for a long scam.

It’s probably worth noting once more at this point that I myself am Arab although I don’t look it, I can understand the language fluently but not being Arab passing works in my favor as people will be very comfortable talking between themselves and not knowing I understand everything being said. Needless to say this came in handy on this trip ;-)

Last stop on this tour was a dirty buffet restaurant where the food was included. The food (inedible mostly)! There’s not much more to say about the restaurant tbh.

When we got close to the airport and he started asking people for tips and trying to guilt them into giving him money, I exposed the man in front of everyone on the bus and showed them info on the internet regarding prices we should have paid etc! I let him and the other guests know that I am in fact Arab and could speak and understand fluently! Everyone was livid and I sent them all links to all the evidence I had found.

Do not trust this company whatsoever! It’s all a money grab!

Absolutely disorganized - feels like they are not even a real company. Amful customer service , impossible to get proper information, and a complete waste of time. If you dont want to ruin your holiday with stress and frustration, avoid FTS travels.

I had booked 3 daytrips from Sharm. Discussing from February, booking in May&June for doing them in Aug (early booking)

Before booking:
-answering after days to whatsapp msg, need to follow up from me in order to get answers
-dont answer at all at emails..
As if they dont want customers, or they dont care

After booking:
-mess up with daytrips // Imagine, if i wasnt cautious i would have lost an entire daytrip and gone to another. Although, I had cancelled another from getyourguide, they send me details for the cancelled one. They seem totally not organized as a travel agency!
-cancel due to weather (???), but i really doubt it (as we were informed later there wasn’t such daytrip. Instead of informing us from the very beginning, they prefered to lie!)
-the office in Cairo and Sharm dont inform each other correctly, so i end up misinformed
-ask for different/earlier pickup time but didnt inform us that a monument would be closed that time, so not to book (!) Thats how much they value their customers!!
-inform last minute about next day’s activity/really stressful, not having a program and not be able to schedule your day!! Frustrating and tiring!

Luckily, they have a good guide, Abanob Hana! 👏🏻 Thanks to him, we rescheduled the city tour in the proper time for seeing the monuments and not find them closed. Plus, he is explainatory and full of information! Always assisting! And always in good vibes

Sharm El-Sheikh: Aventura en Jeep por el Agujero Azul, el Cañón y Dahab
The best part of this tour was the guide, Toria was great.

Appalling. Do not use this company.
All of our tour declined the boat tour... Despite doing this we were taken on it anyway. And charged around £15 a person for a additional tour that we didn't want.

Also paid £60 for a 30 minutes horse drawn carriage tour that lasted 4 minutes and was quicker to walk.
When I questioned this, the tour guide said we agreed to it

Was then demanded , to leave a 5 star review for a very small discount. The guide Ibrahim hamed wouldn't let me leave until I did this, and he took a photo of my review...

The drivers do this tour every day , so spend 18 hours a day driving.

Was informed that the shopping wouldn't be the papyrus factory or the so called perfume factory... And it was, was made to leave the bus to attend both of these places, which again no body wanted to attend.

Shocking and abysmal service, boarding on being conned

Very bad experience.
They try to scam you every second of your day. We were in Cairo 12 hours: 4 hours in the airport, 2 hours in shops with extremely high prices ( we didn’t know that they were a part of our program), 1,5 hours lunch (very bad, we were eating 15 min and waiting 1 hour), 1.5 hour road and less than 2 hours Piramids ( we have not been seen Sphinx at all.

Leider bin ich ebenfalls auf fts über get your guide gekommen und habe äußerst schlechte Erfahrungen gemacht.
Ich hatte einen Ausflug gebucht und wollte ein paar Tage später (genügend Vorlaufzeit) die Uhrzeit ändern.
Ich bekam die Info,dass ich dies einen Tag vorher machen solle.
Also habe ich zwei Tage und einen Tag davor versucht die Uhrzeit zu ändern. Bekam nach langem hin und her auch eine Bestätigung.
Leider war dann zum vereinbarten Zeitpunkt niemand da,der uns abgeholt hat. Auf Nachfrage wurde mir doch wieder die spätere Uhrzeit genannt.
Schon sehr ärgerlich.
Abgeholt hat uns statt des klimatisierten Vans ein altes ägyptisches Privatfahrzeug ohne Klimaanlage, airbag und mit kaputtem Fenster.
Die Fenster waren während der kompletten einstündigen und wirklich schnellen Fahrt geöffnet.

Der Anbieter der Aktivität war grundsätzlich nett, bis ich herausgefunden habe, dass das Wort "Shakira" eine beleidigung ist... so hat er meine Tochter ständig genannt.
Über meinen Sohn, der Angst hatte, hat er sich ständig lustig gemacht.
Zum Abschluss wurde ich dazu gedrängt 5 Sterne auf get your guide zu geben.
Nie wieder! Absolut unterirdisch aber sieht jetzt leider so aus,als sei alles super gewesen

I rarely leave negative reviews, but this experience was disappointing from start to finish. Our bus showed up 30 minutes late, leaving us standing outside the hotel in blistering heat for nearly 40 minutes before we were finally collected. Not a great start.

When we arrived, we were told we had to pay extra for a two-person side-by-side quad, even though I had booked a two-person vehicle in advance and had phoned the hotline to explain that my elderly mother couldn’t mount a standard quad bike. Instead of honoring the booking, we were upsold on the spot.

That set the tone for the rest of the evening: constant pressure to hand over more money for everything — photos, upgrades, “extras” that weren’t clearly explained. The vibe was less “adventure in the desert” and more “let’s see how much we can extract from each guest.”

The much-touted “fire show” was one performer with poi and a stick, lasting maybe five minutes. Underwhelming doesn’t begin to cover it.

Overall, the evening felt unorganized and chaotic. There was a lot of standing around with no clear instructions, and staff didn’t seem to know what was happening next. The host/rep only engaged with one side of the tent, ignoring the other two sections — which made no sense given there was a stage in the middle that was never properly used.

Another odd disconnect: we were told about the traditional Bedouin lifestyle, yet everything revolved around card readers and digital payment prompts. It stripped away any sense of authenticity and reinforced the feeling that the entire event was built around selling, not sharing culture.

This was my third quad experience in Sharm, and it was by far the worst.

To top it off, we paid extra for a so-called “professional video,” which arrived with a CapCut watermark — clearly edited on a phone, not professionally produced as sold.

Food was very limited and not particularly suitable for children, so families may want to plan ahead.

⸻

Bottom Line: If you’re looking for a smooth, well-run, value-for-money desert/quad experience in Sharm, I’d look elsewhere. Late pickup, surprise charges, weak entertainment, questionable “professional” media upsells, and poor organisation ruined what could have been a fun outing

Unserer Guide Hany Ibrahim hat uns kompetent und sympathisch durch das ägyptische Museum und die Pyramiden geleitet. Wir haben uns in seiner Obhut stets sicher und informiert gefühlt.

I ordered flowers for a memorial service and they came a day late and without the correct names on them! There was no way to change it online so I called and spoke to someone who had the hardest time adding my parents’ names to the card. Turns out he just didn’t bother after 10 minutes of yelling and being condescending/borderline sexist about my ability to spell my own parents’ names.
I would never order from them again.

Unprofessional, Disorganized, and Still No Compensation After 1.5 Years

In September 2023, I booked a day trip from Hurghada to Cairo with this agency, and it was, frankly, a huge disappointment. We originally chose the flight option (and paid more for it) to maximize our time at the key sites, especially the pyramids — which are only open during daylight hours.

We were first told we’d depart at 6:30 am, which sounded ideal. Then the time was suddenly pushed to 9:30 am, and even though we voiced concerns, we were reassured repeatedly that we’d still get the full experience. That turned out to be completely untrue.

By the time we arrived in Cairo, it was basically lunchtime. Our guide said he was ready for lunch. We missed the quiet morning hours and felt rushed through the main highlight of the tour — the Giza pyramids — which were the very reason we booked the trip in the first place. And to make things worse, our return flight was delayed until nearly midnight, meaning we had hours of empty time in the evening when the main attractions were closed. We ended up being encouraged to book extra activities just to pass the time — something we didn’t ask for.

The day felt badly organized, misleading, and poorly managed from start to finish.

I contacted the company right after the trip to share my experience. They acknowledged the problem and promised compensation. Yet more than a year and a half later, I’ve received nothing — just delay after delay, and eventually no response at all. Completely unprofessional.

If you value your time, your money, and an honest experience, I strongly suggest booking with a different agency.

Ragab is a very good guide . He help us a lot with a short time to visit all itinerary forecasted on time .
He provided us ice cream and water .
Recommended.

We had booked a day trip from Sharm el sheikh in Egypt to Luxor to have an all day tour in the Valley of the Kings. At three thirty pm on the day before they cancelled, leaving us no time to organise anything else.

NIE wieder - das ist eine Betrüger Organisation. Nichts wurde eingehalten wie gebucht, über Änderungen wurden erst nach Ablauf der Storno-Bedingungen informiert. Man wollte uns dann noch 5 Stunden in einer Absteige in Kairo "ruhig stellen" ....bitte bucht dieses Unternehmen nicht. Betrüger !!

NIE WIEDER! Information über Abholung/Transfer kam erst 4 Stunden vor dem Start. Reiseleiter war chaotisch, unorganisiert, viele wichtige Sehenswürdigkeiten im Kairo nicht gesehen aber Abend doch 4 Stunden Leerlauf geblieben. Zu wenig Zeit im Museum und bei Pyramiden.