I really recommend this private health insurance company. Freedom Health insurance is a family run business that really cares about the individual and makes things very user-friendly. When you’re no... Leggi di più
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I’ve been paying for Freedom Worldwide health insurance for over one year. I filed my first claim after paying for more than 12 months. That all went through fine. But now I’ve (unfortun... Leggi di più
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I am pleased to recommend Freedom of Health whom I’m insured with. Quite reasonable and very helpful during 2 double spine operations over the last five months. I have dealt with Stephen Vargas as I... Leggi di più
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From the moment that we needed to claim for my wife’s cancer and until now, we are indebted to Freedom Health. Firstly the claims Line is answered immediately. The claims staff are friendly, polite an... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
Freedom Health Insurance is an award-winning family owned business providing private medical insurance to individuals, families and businesses across the UK and internationally. Our health insurance plans are personalised to work around you healthcare needs and budget.
Informazioni di contatto
County Gates House, 300 Poole Road, BH12 1AZ, Poole, Regno Unito
- 01202756350
- info@freedomhealthinsurance.co.uk
- www.freedomhealthinsurance.co.uk
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126 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 87% delle recensioni negative ricevute
Solitamente risponde entro 1 mese
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
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Great Service
The service I received was quick, efficient, very personable and everything that was discussed was delivered.
4 settembre 2024
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Risposta di Freedom Health Insurance UK
Hi William,
Thank you so much for your kind words and 5-star review! We're thrilled to hear that you had such a positive experience with our service. Providing quick, efficient, and personable support is what we strive for, and it's great to know we met your expectations.
We're always here to deliver on our promise, and we truly appreciate your trust in Freedom Health Insurance!
Kind regards,
Freedom Health Insurance
Rubbish service
Rubbish service, have to chase every claim. Then take 30 days to pay from when you claim is processed. Only use this company if you're forced to in a work benefits package. Far better experience with AXA.
2 agosto 2024
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Risposta di Freedom Health Insurance UK
Dear Mr Hoyle,
Thank you for your feedback. We are sorry you feel this way about our service.
We aim to respond promptly and handle claims as efficiently as possible. Our teams regularly meet or exceed our service level agreements, and we remain committed to providing clear and timely support throughout the claims process.
If you would like to discuss this further, please contact us directly on 01202 756350 or at info@fhi.co.uk.
Kind regards,
Freedom Health Insurance
Good coverage and service
The representative that's taking care of my case is very professional, helpful, and responsive. The claim process is also very easy and straightforward. In general Freedom Health Insurance really has a good coverage.
1 agosto 2024
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Risposta di Freedom Health Insurance UK
Hi Jinjin,
Thank you so much for sharing your positive experience with us! We're thrilled to hear that we have met your expectations whilst handling your case. We strive to make the claims process as straightforward as possible, so it is wonderful to know that you found it easy to navigate.
If you ever need further assistance, please don't hesitate to reach out!
Great customer service.
Dealing with this company over the years has always been a positive experience.
Helpful.polite.with very good communication.based on our experience we would highly recommend this company.
15 maggio 2024
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Risposta di Freedom Health Insurance UK
Hi Gordon,
Thank you so much for your positive review! We're thrilled to hear that you've consistently had a great experience with our company. Providing helpful, polite, and effective communication is a top priority for us, and it's great to know that it has made a difference for you.
Your recommendation means a lot, and we're grateful for your continued trust in Freedom Health Insurance.
We're always here to assist you and look forward to continuing to serve you in the future.
Freedom
I have placed a large amount of business with Freedom over the years and cannot praise them enough.
One of the few providers that you get to speak to the same person for any queries rather than dealing with large or foreign based call centres and most importantly things get dealt with quickly and professionally.
Great products and great service
24 luglio 2024
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Risposta di Freedom Health Insurance UK
Hi James,
Thanks so much for your continued business and for taking the time to share your experience with Freedom Health Insurance. We're glad to hear that you've been consistently satisfied with our service and products. Providing personalised and efficient support is something we pride ourselves on, and it's wonderful to know that our efforts are making a positive impact.
Your feedback motivates us to maintain our high standards and keep delivering great service. If you ever have any questions or need assistance, please don't hesitate to reach out.
Dealt with Matt McGuire who was really…
Dealt with Matt McGuire who was really helpful and even waited on the phone to make sure I received his email - great service.
31 luglio 2024
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Risposta di Freedom Health Insurance UK
Hi Carl,
Thank you for sharing your positive experience with us! We're delighted to hear that Matt provided you with great service and went the extra mile to ensure you received the necessary information. Your feedback is greatly appreciated.
If there's anything else we can assist you with, please don't hesitate to reach out!
A Job well done!…
Customer care outstanding and very fast responce during office hours. A 24 hour hot line would be great. Very good problem solving solutions and assisting to solve your issues.
25 luglio 2024
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Risposta di Freedom Health Insurance UK
Hi Oliver,
Thank you for your fantastic review! We're thrilled to hear that you found our customer care outstanding and our response times quick.
We appreciate your suggestion regarding a 24-hour line and will certainly consider it as we strive to enhance our services.
It's great to know that our team was able to effectively assist with your issues. Thank you for your valuable feedback and support!
All I can say is what a great bunch of…
All I can say is what a great bunch of people who I have had the pleasure of dealing with through work . Always answer the phone promptly and are super efficient.
If I was not insured through my Employer I would not give it a 2nd thought to have a policy with Freedom.
19 luglio 2024
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Risposta di Freedom Health Insurance UK
Hi Susan,
Thank you so much for your kind words!
We're thrilled to hear that you've had such a positive experience with our team. It's always our goal to provide prompt and efficient service, and your feedback means a lot to us.
If you need any assistance in the future, we would be more than happy to help. Thank you again for your support!
Friendly and professional service from…
Friendly and professional service from Shannon.
17 luglio 2024
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Risposta di Freedom Health Insurance UK
Hello Rosie,
Thanks so much for taking the time to leave us a 5-star review! We're thrilled to hear that you received friendly and professional service from Shannon.
We strive to provide the best experience for our customers, and your feedback is greatly appreciated.
Please do not hesitate to contact us if you need any further assistance in the future!
Best regards,
Freedom Health Insurance
As a B2B relationship with Freedom
As a B2B relationship with Freedom, nothing but great service in over 10+ years of dealing with them.
16 luglio 2024
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Risposta di Freedom Health Insurance UK
Hi Lee,
Thanks so much for your glowing review! We truly appreciate your kind words and your loyalty over the past 10+ years. It's been a pleasure working with you, and we're thrilled to hear that you've consistently experienced great service.
Your satisfaction is our top priority, and we're grateful for your continued trust in Freedom Health Insurance.
Best Regards,
Freedom Health Insurance
Highly recommended
I have found Freedom to be the most approachable, sensible and responsive insurance provider that we have used. They are clear and timely on comms, friendly when you speak to them and give good guidance on what is covered, what is not. Shannon in claims team merits a special mention - efficient and personable.
9 luglio 2024
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Risposta di Freedom Health Insurance UK
Hello Marc,
Thank you so much for taking the time to share your experience with Freedom Health Insurance. We are pleased to hear that you had a great experience with Freedom Health Insurance. It's important to us that our customers find our service clear, timely, and friendly, so we are thrilled you feel this way!
Shannon in our claims team will be especially happy to hear your kind words. She truly is an asset to Freedom Health Insurance and we are so proud to have her on the team.
We appreciate your feedback and look forward to continuing to support your health insurance needs.
Best regards,
Freedom Health Insurance
After speaking with the (private)…
After speaking with the (private) virtual GP they said they would book me in for a blood test via my GP. Weeks later it turns out there was no actual point speaking to them, because to get that blood test I need to contact the NHS GP myself, book an appointment (impossible), and then get a consultation with the GP - and they will decide if I need a blood test or not. So literally nothing gained whatsoever from using the virtual GP - just time wasted.
5 giugno 2024
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Risposta di Freedom Health Insurance UK
Hi Colin,
Thank you for your feedback.
I am sorry to hear that you are unhappy with the Virtual GP. They are a separate company to us so unfortunately they will not be notified about this review. If you want to escalate this further, you will have to contact them directly as we will be unable to resolve this with them due to data protection.
If you are referred by the Virtual GP or your own NHS GP, please contact us with this referral as we may be able to cover under our £750.00 GP referred tests benefit.
If you need anything else in the meantime, please do not hesitate to contact us via info@freedomhealthinsurance.co.uk or 01202 756350.
Cowboy institution
Cowboy institution. I made a claim for bad knee pain, I saw the GP and orthopaedic consultant for the 1st time, within a month of the continuous pain. Had an MRI, showed the cause of pain was a bone sticking out. Freedom refused to cover the claim, stating it was pre-existing. They said the knee pain was a pre-existing, as I complained to my GP of knee, wrist, fingers and ankle pain, just under 5 years ago, shortly after pregnancy, where I gained 5.5 stone. It’s a well known fact that women get pain in their joints around pregnancy, due to hormones and weight gain. Freedom would not cover my claim.
They also claim to cover HCA hospitals in their Elite plan, but then make the process extremely difficult if you try to use them.
Only have 1 manager who works part-time. Other staff can’t deal with query.
Cancel procedures the day before, and on the day that they are planned for.
They will do anything in their power to not pay out for procedures.
10 maggio 2024
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Risposta di Freedom Health Insurance UK
Hi Natalie,
Thank you for your feedback.
We assess all claims based on the information provided to us and explained the reason that your claim is unfortunately not valid. We are currently assisting you in getting further information as you have asked for this decision to be reviewed which we are more than happy to do for you.
The claims manager works full time and has been here with us at Freedom for over 11 years. You have been dealing with an assessor who has over 12 years of experience working in Private Medical Insurance, is able to deal with your queries, and is helping you with the review of your claim.
We do hope that we can resolve this issue for you as we are very committed to providing top notch service and going above and beyond for all our customers.
Please do not hesitate to contact us if you need any further assistance.
Very very very very disappointed with this provider
Very very disappointed with this provider. I sent a GP REFERRAL through for a gastroenterrologist. I was meant to see him due to a blood test which showed raised liver enzymes and anemia, so I would need investigation if there's any internal bleeding or problems with the liver. Was told that these are not enough symptoms to justify an authorisation code.
I can't actually believe the stupidity of the answer. Cancer usually comes without symptoms!!!
23 maggio 2024
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Risposta di Freedom Health Insurance UK
Hello Harry,
We have thoroughly investigated this review and suspect you are leaving a review on behalf of a spouse/family member. Based on this information - the claim in question was approved the same day as the clinic letter was received. Therefore we do not believe that this review is a true reflection of our services.
If you would like to discuss this matter further or have any other concerns, please do not hesitate to contact us. You can reach us via email at info@freedomhealthinsurance.co.uk or by phone at 01202 756350.
Many thanks,
Freedom Health Insurance
They are so awful - just go elsewhere for better service and care
They are so awful. They are the worst health insurance company I’ve ever had to deal with in the UK. You have to chase chase chase them to follow up on claims. Doctors dont get paid by them for valid documented claims so many won’t work with them. Their staff are rude and unhelpful. Correspondence into freedom takes weeks to be replied to, if they bother, and you have to chase repeatedly for answers. They are incredibly stressful to deal with and when dealing with health matters you want a company who treats you considerately like a client not an annoyance. Look anywhere else but here for a health care insurer.
10 maggio 2024
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Risposta di Freedom Health Insurance UK
Thank you for taking the time to share your feedback with us. We truly value your input and are committed to continuously improving our service.
Upon reviewing your concerns with our claims department, we found that majority of your inquiries were addressed promptly, with 44% of your emails receiving responses on the same day. On average, your emails were responded to within 2 working days to ensure thorough and efficient support.
You have mostly spoken with the same assessor who was under the impression that you were happy with their assistance, with our call response times being between 10-13 seconds.
We received the invoice from the doctors on the 5th of April and this was fully paid on the 10th of April, this time frame is well within the market standards.
We are truly sorry to hear you feel as though you have had a negative experience, we take these matters very seriously. Please reach out to our claims team with specific details and we will investigate the issue further to ensure it is addressed appropriately.
If you have any further concerns, please don't hesitate to let us know. We are happy to help in any way that we can.
Shannon Bennet
Shannon Bennet, Claim Assesor has been very helpful and solved my problems !
26 aprile 2024
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Risposta di Freedom Health Insurance UK
Thanks so much for your kind words! We're thrilled to hear that Shannon provided such helpful assistance and resolved your problems effectively. We'll be sure to pass along your praise to her. If you ever need assistance in the future, don't hesitate to reach out. We are here to help!
Relatively easy to process the claim
Relatively easy to process the claim. Would be easier if there was a web site to use to manage claims.
Using emails and web emails is not very convinient
26 aprile 2024
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Risposta di Freedom Health Insurance UK
Hi Patrick. Many thanks for your review. We are always looking for ways to improve our services so we really appreciate your feedback and will look into this for the future! In the meantime, please do not hesitate to contact us if you require any assistance.
Jade Haydock was a great support agent…
Jade Haydock was a great support agent and helped me gain access to my policy in a quick and effective manner
19 aprile 2024
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Risposta di Freedom Health Insurance UK
Hi Finn,
Thank you so much for your kind words! We're thrilled to hear that Jade provided you with efficient support to help you gain access to your policy. We're lucky to have her on our team!
If you need any further assistance, please don't hesitate to reach out.
Great Customer service
Its interesting reading some of the low rated reviews, the ones I read seem to all be from clients who had claims refused (for legitimate reasons from what I can work out). All I would say is having had cover from them for around 2 years I would highly rate them based on their customer service. Prompt answers when calling with really nice polite staff.... normally a decision there and then. I never had a claim refused but then maybe you should only claim when your cover covers you!! ;-)
Ive had insurance from all the big companies over the years and personally I would rate Freedom over the others.
18 maggio 2023
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Risposta di Freedom Health Insurance UK
Hi Mark,
Thank you so much for sharing your positive experience with us! We truly appreciate your kind words and are delighted to hear that you've been satisfied with our customer service.
Regarding our lower-rated reviews, we acknowledge that they tend to stem from factors such as coverage limitations, rather than a reflection of our service standards. Nevertheless, our commitment to providing exceptional service to all our valued clients remains.
We're grateful for your continued trust in Freedom Insurance. Thank you for choosing us!
I very rarely speak to someone in…
I very rarely speak to someone in customer service who is really calm and doesn´t seem phased about a situation. I have to say Lynne Heath is exceptional at her job and genuinely seems to care about who she speaks with. She told me she has been with the company for a while so I´d urge you to do anything you can to keep her :)
22 febbraio 2024
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Risposta di Freedom Health Insurance UK
Hi Charlotta,
Thank you so much for your kind words! We're thrilled to hear that Lynne provided you with exceptional customer service. Lynne is an invaluable member of the team and is well-known for her excellent customer care.
Your feedback means a lot to us, and we appreciate you taking the time to share your experience.
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