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Valutata 5 stelle su 5

I had an issue while I was abroad getting a MEDIF form completed. OK to Travel were amazing and got everything sorted for me so I was able to fly home - quickly and efficiently - where as my travel re... Leggi di più

L'azienda ha risposto

Valutata 4 stelle su 5

When I booked the agent was helpful and efficient. Because of the possibility of not travelling due to Covid-19, he suggested I wait until the day before travelling to confirm and pay. He gave me a... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

OK To Travel are insured by different insurance companies so if you want to make a claim you will be dealing with different companies. If you are insured by EUROINS AD, a Bulgarian company you will en... Leggi di più

Valutata 5 stelle su 5

Ease of booking and very good value for our circumstances. Obviously hope we don’t need to claim but I’m sure from our experience so far there would be no problems.

Dettagli dell'azienda

  1. Azienda di assicurazioni per i viaggi

Scritti dall'azienda

We do not ask for reviews on Trustpilot and we do not monitor this platform. We use Feefo to gather customer feedback, where we have an average service rating of 4.9.


Informazioni di contatto

4,0

Molto buono

TrustScore 4 su 5

34 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,0

Tutte le recensioni

(34)

3 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

I had an issue while I was abroad…

I had an issue while I was abroad getting a MEDIF form completed. OK to Travel were amazing and got everything sorted for me so I was able to fly home - quickly and efficiently - where as my travel reps were just telling me I wouldn’t be able to get home! I am very grateful to them and they are now the only travel insurance company I will use in future, and recommend for anyone with medical conditions.

11 giugno 2026
Non scritta su invito
Logo di OK To Travel

Risposta di OK To Travel

Good morning,

Thank you for your kind words - we’re so glad we could help you get home quickly when you needed it most. Your recommendation means a lot to us, and we’re pleased to be your trusted choice for future travel. We'll reach out to request more information through Trustpilot, as we're keen to identify your policy and the specific insurer/team that assisted you.

Best wishes,

Reece

Valutata 1 stelle su 5

Insurance company that is seriously incompetent its conserning!!

Insurance company that is seriously incompetent its conserning!!

Good luck trying to find one member of this insurance company that knows their departments and can successfully transfer you through to them.

If you are successful then expect to wait st least 35 mins from position one in the queue to get through to them. When providing your details they miraculously can't hear you on a good signal connection. But could hear you perfectly fine when they answer the phone to you.

They provide you with a link to submit a claim to the wrong insurance company! (Screenshot evedence to prove this) and when you inform them that this has been the case. Instead of an apology. You get a follow up email with another link to another form to fill out. Potential data breach! Later you find that you get a call saying they have pulled the information from the original form to the new form and ask more questions that are irrelevant to the claim itself.

Deeply concerned and not worth trusting.

8 ottobre 2025
Non scritta su invito
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Risposta di OK To Travel

Good morning,

Thank you for bringing these concerns to our attention. We would like to locate your policy and any previous correspondence to investigate this further, if you could email your policy reference to services@oktotravelinsurance.co.uk.

Please note, OK To Travel is on Feefo for customer reviews and does not routinely monitor Trustpilot.

Kind regards,

Reece

Valutata 1 stelle su 5

AVOID

OK To Travel are insured by different insurance companies so if you want to make a claim you will be dealing with different companies. If you are insured by EUROINS AD, a Bulgarian company you will encounter a third party named GR Response who have an appalling reputation and if you look on the internet, you shall see reviews with the lowest rating of 1 and comments that scare away a rabid wild dog. Avoid. OK To Travel are merely a front company insured by different companies. Beware.

4 gennaio 2023
Non scritta su invito
Valutata 5 stelle su 5

Not taken the policy yet but have their…

Not taken the policy yet but have their quote. Now I read all the glowing reviews about how easy it is to take out a policy... BUT then read those that tell of trying to make a claim.....dreadful! As claiming is the end game it makes one think! One does not want to have to claim ... but if you do it looks like you get the run-around if you do. Doubt I will buy their policy.

1 ottobre 2022
Non scritta su invito
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Risposta di OK To Travel

Good morning,

Thank you for getting a quote with OK To Travel. Our reviews across various platforms are testament to the high level of customer service we provide and we have the utmost confidence in our claims and medical assistance service if you did need to call on them abroad.

We hope you'll consider using us for your travel insurance requirements.

OK To Travel

Valutata 5 stelle su 5

Insurance during COVID-19

Although we didn’t get away due to issues with our holiday destination, I can say that it was easy to arrange our insurance which involved pre-existing conditions on top of the COVID-19 Virus.

Even with the holiday being cancelled, I can confirm that I will be using OK to Travel for our future requirements.

12 dicembre 2020
Valutata 5 stelle su 5

My application went very well and…

My application went very well and without fuss. What more needs to be said.

5 dicembre 2020
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Risposta di OK To Travel

Hi David,

That's great to hear! I'm glad you had a pleasant experience with OK To Travel and thank you for taking the time to share your thoughts.

Best wishes,
Reece

Valutata 5 stelle su 5

My error...please ignore my previous review. I assumed incorrectly that my details had been passed on to 3rd parties by OK insurance but I have been assured that they do not do that. Sincere apologies

Purchasing my insurance was fine but I’m getting a lot of unwanted emails/offers from related or referred associates. It’s impossible to unsubscribe from these because after clicking in “unsubscribe” I get diverted to other web sites with other unwanted offers.
Can you please address this issue ?

4 dicembre 2020
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Risposta di OK To Travel

Good morning Roger,

Thank you for bringing this to my attention as it isn't something I was aware of. It is very rare for us to send any marketing material besides the occasional email to inform our customers of relevant travel news and we never share your details with other companies. I will drop you an email to see if this is something we can look into further.

Kind regards,
Reece

Valutata 4 stelle su 5

I found the website easy to navigate…

I found the website straightforward to navigate and to complete the questionnaire.
Whilst it wasn't the cheapest holiday insurance on offer, it does look a very comprehensive and attractive package.
4 stars awarded because although one hopes never to have to use it, that's when you discover good the company really is.

4 dicembre 2020
Valutata 5 stelle su 5

OK to Travel were efficient and helpful…

OK to Travel were efficient and helpful and the right sort of price. Basically did the job very well so 5 stars.

13 ottobre 2020
Logo di OK To Travel

Risposta di OK To Travel

Hi Finola,

Thank you for taking the time to leave us a review! I'm glad to hear you were satisfied with the service received and we hope to speak with you again in the future.

Best wishes,
Reece

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