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Frank and BeansRecensioni 

71
•
TrustScore 4 su 5

4,2

Negozio di biancheria intima
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Valutata 3 stelle su 5

I purchased the Frank and Beans Women's Pocket-Pro Boxer Briefs with Side Pockets (black) in size small. I feel like there is too much fabric in the groin, like as if they are actually men’s undies de... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Undies were as described and just perfect for what I was after. Usually use bonds mini g but can't find them anymore so am trying frank and beans... Great substitute

Valutata 4 stelle su 5

Very reasonably priced cotton underwear. Men’s sizing is good and fit well, women’s is a pretty poor fit (coming from a guy) with 2 near identical products that have completely different size guides... Leggi di più

Valutata 4 stelle su 5

This was my second purchase of your Boxer Briefs. Which tells all. I have been wearing various styles of underwear for the past six decades, and your Boxer Briefs are my new favorites. The reason I di... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di biancheria intima
  2. Negozio di abbigliamento
  3. Grossista di abbigliamento
  4. Negozio di intimo
  5. Negozio di abbigliamento uomo
  6. Negozio di abbigliamento donna

Scritti dall'azienda

We create, design and know Underwear well. It's what we do! My name is Scott Hollywood and I'm the CEO and sole founder of Frank and Beans® Underwear. We manufacture fine cotton underwear for Men and Women plus Children, offering a great range of cotton essentials daily and many other fabrics. We want everyone to own our comfortable underwear. Our vision is to make online shopping for Underwear enjoyable, fast and easy. Frank and Beans® have some of the most Comfortable Men's, Women's and Kid's Underwear available online. We launched our brand online in 2009, bringing together an exceptional selection of Quality, Comfortable and Great Value Underwear for all the family. We have a strong team determined to operate our Undie business efficiently as possible. We will always supply a range of products to our customers that give Comfort, Quality and Enjoyment. Frank and Beans® sell Underwear, that's for sure. Though because we're vertically integrated, direct to consumer and handle everything from design to marketing to shipping, we bring our customers much more than just Undies. Frank and Beans is a lifestyle brand devoted to self-expression and basics that are anything but simple. A great pair of Undies can brighten your day, and an excellent Underwear company keeps it going. We wear our brand as a badge of honour, and we're not afraid to share it. Frank and Beans support local jobs, all profits stay in Australia. Our Underwear Collection Includes: Boxer Shorts, Briefs, Satin & G Strings Full Briefs, Seamless, Bamboo, Cotton & Bikini Briefs Sizes: Small to 5XL Delivered Australia-wide and Worldwide For Men, Women, and Kids

Informazioni di contatto

4,2

Molto buono

TrustScore 4 su 5

71 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Nessuna traccia di inviti alla recensione precedenti

Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 80% delle recensioni negative ricevute

Solitamente risponde entro 48 ore

Come questa azienda usa Trustpilot

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4,2

Tutte le recensioni

(71)

45 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più
Valutata 4 stelle su 5

Best pair of undies ever..

This was my second purchase of your Boxer Briefs. Which tells all. I have been wearing various styles of underwear for the past six decades, and your Boxer Briefs are my new favorites. The reason I didn't give five stars in my review, was because I was unable to purchase the colour's I desired. (unfortunately since my first purchase approximately two years ago, I have been unable to purchase the colour and size I desire. Which leads me to believe that the undies I am so impressed with are no longer in production... BUMMER!

30 marzo 2026
Non scritta su invito
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Risposta di Frank and Beans

Hi Simon,

Thank you for your continued support, it genuinely means a lot to hear that our Boxer Briefs have become your favourites after so many years of trying different styles.

We completely understand the frustration around colours and sizing availability. The good news is that we are releasing new colours very soon across two Boxer Shorts styles and one Boxer Briefs style, expected by the end of May.

These releases will expand our Maxi Cozy Boxer Briefs and Boxer Shorts colour range.

Please keep a lookout for our newsletter or check our website for the latest updates, as these new releases will be announced there first.

We appreciate your patience and support, and we are confident you will love what is coming next.


Best Regards,
Zac
Customer Care
Frank and Beans

Valutata 5 stelle su 5

Made the switch and didn't look back

I wanted to make the change to briefs a while ago and I tried a few brands and honestly these were absolutely fantastic. Have held up really well, are super comfy and have heaps of sizes. I didn't think I would follow a undies store's promotional emails but here we are. Have re-up'd since and will potentially do it again.

10 settembre 2025
Non scritta su invito
Valutata 5 stelle su 5

OMG - YES!!!!

OMG, undies that FIT!
I am a HUGE man and getting underwear that fits is so hard!
I have used Step One for years, but their quality has gone to the toilet.
I thought I'd try just one pair to see, and as soon as I got them out of the packet I was like, "Holy Sh*T! These are great. SO comfortable and stretchy."

1000% recommended if you are a bigger guy.
Step One is Dead!
Long live Frank and Beans!

31 marzo 2026
Non scritta su invito
Valutata 5 stelle su 5

First time buying Frank & Beans boxers…

First time buying Frank & Beans boxers and I am quite impressed to be honest. They are very comfortable and I find that they are quite roomy which is great as it helps when you are active.
They are good value for money boxers and the online shop is well laid out and delivery fast. I will be back for more in the future.

11 marzo 2026
Non scritta su invito
Valutata 5 stelle su 5

This is my 3rd lot of reg grundies…

This is my 3rd lot of reg grundies after wearing them for the last 4 years and I literally cannot fault them the elastic stays stretchy and doesn't lose strength and the material stays soft and comfortable I wash them with all my other clothes so no special treatment I cannot recommend them highly enough, thanks F&B

5 febbraio 2026
Non scritta su invito
Valutata 1 stelle su 5

Poorly designed rags

Poorly designed rags. Worst customer "service"! Don't waste your money on this crap. My order was duplicated at no fault of my own and I was charged postage, for an order I didn't place!

22 gennaio 2026
Non scritta su invito
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Risposta di Frank and Beans

Hi Phillip Wilson,

We are sorry to hear about your experience and Apologise for the frustration this has caused.

After reviewing your account, the duplicate order was placed as a separate checkout and processed automatically by the system, which means postage was applied to that order as it was a valid submission. No additional charges are ever applied manually without an order being placed.

That said, we understand how this situation can be confusing and disappointing. Our Customer Care team is always available to review the matter again and reassess the outcome where appropriate. We encourage you to contact us directly so we can look into this further and work towards a fair resolution.

We take all feedback seriously and are continually working to improve both our products and our customer experience.


Best Regards,
Clinton
Customer Care
Frank and Beans

Valutata 1 stelle su 5

Sizing discrepancies

I ordered 6 prs of trunks, 3 purple and 3 Grey. They were all L size.
The purples were a perfect fit. The Grey's were a size smaller-go figure?!
Not that impressed at all.

7 febbraio 2026
Non scritta su invito
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Risposta di Frank and Beans

Hi Darren,

Thanks for your feedback. We’re really sorry to hear about the sizing inconsistency between the Purple and Grey Trunks, that’s certainly not the experience we want for our customers.
While all items are labelled the same size, occasional variations can occur between different colour production runs. That said, this is something we take seriously and we’d like the opportunity to resolve this for you.

We also offer free exchanges, so please contact our Customer Care team at hello@frankandbeans.com.au and we’ll be happy to assist.

Thanks for choosing Frank and Beans.

Best Regards,
Clinton
Frank and Beans

Valutata 5 stelle su 5

Bye bye chafe

Working in the heat as a tradesperson, I quite often encountered chafe. The bamboo boxers have solved this problem for me!! Totally recommend.

28 gennaio 2026
Non scritta su invito
Valutata 5 stelle su 5

Very comfy undies

Excellent products, very comfy undies.
I had a return to make and the communication was excellent from F&B.
The issue was sorted efficiently.

9 febbraio 2026
Non scritta su invito

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