I bought a signet ring which I love but the Gold is starting to tarnish and I can see silver coming through. Being wearing daily for about 5 weeks. Disappointed when fully tarnished I won't be able to... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
I brought back a pocketbook with a defective cross-body strap. I had no receipt because I fully intended to keep it. The assistant manager, Christine, found my purchase on-line and refunded the full a... Leggi di più
Same as everyone else, take your money and provide nothing. Alarming to see that one lady said they asked her to provide her personal details for shipping even though they provide no shipping informa... Leggi di più
In store is okay; never buy online. It’s almost a guarantee that you will get flawed (frayed seems/ off stitching) or incorrect merchandise (wrong size or color)z They offer refunds/exchanges but it’l... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Shop our curated collection of clothing, jewelry, handbags, shoes, & unique gifts! FREE shipping on orders $50 or more.
Informazioni di contatto
8760 Clay Road, 77080, Houston, Stati Uniti
- +1 (800) 980-1180
- customerservice@francescas.com
- www.francescas.com
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Non ha risposto alle recensioni negative ricevute
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
best clothing for me and i enjoy…
best clothing for me and i enjoy shopping there
Customer service doesn't respond to…
Customer service doesn't respond to requests. I reached out to them for support and haven't gotten a response over a week later.
They don't give access to the website
They don't give access to the website. Everytime I try to enter the website, appears the notice - access denied on this server (from all the devices the same problem). I can't see what products they have.
Advise against buying online
Would advise against any online purchases. I placed two seperate orders and there was a missing item in each one. I tried to contact support through their website twice, didn’t hear anything for 3-5 days. Tried to email customers service, didn’t hear anything for a week.
The only time I got a response is when I went to twitter and tweeted them asking when I’d be receiving assistance. If you look through their tweets I was not the only one to have these issues.
Once finally getting in touch with someone they sent me a refund for one item and I apparently had already gotten a refund for the other. I did get the refund(checked records), but I never got notified of them being out of stock or being refunded. That item was the primary reason for my purchase and I likely would not have placed an order if I knew I wasn’t going to actually get it.
They did not offer anyway for me to get it later either. I was hoping they may do so, but they decided not too.
Overall the brand quality is fine, but I would advise against any online sales as you will not get the assistance you need. Well, unless you wait weeks for it. You also are likely to just not get items with no notification that you aren’t receiving them.
Fast shipping
Fast shipping, great products. Amazing sales, need I say more?
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