Formula One Autocentres Recensioni 501

The car went in for a full service, and I chose it for its reasonable price (do be mindful of what is and isn't included in the price). The place stunk of pot when I entered the reception. However, upon collection,I was given a shopping list of things that required doing to the sum of £1900.

Taking my car to my local garage, they took the list and called later to say that they only agreed on a few things specified. Total bill £378.

booked a tyre change at my local branch in bulwell Nottingham. For what I assumed was a slow puncture. The tyre change was ok until the next day when it was flat. Spoke to garage who said they couldn't see me for a few days. I advised I needed the car for work, no empathy there. I complained and got a response from an area manager advising me to ring around other branches (further away) and drive there. On a tyre that can't hold its pressure?

I was displeased with this branch about 10 years ago and thought they must have changed by now obviously not!

Terrible service from start. The manager said they cannot swap my tyres with the slot I had as third party books multiple slots. Asked to come back or next day or wait. I waited and eventually the tyres were changed. Inspite of the manager knowing and the fitter decided to change the front 2 tyres. Original request was to change 2 rear tyres. Incorrect tyres changed. By chance I decided to check the tyres and found the rear tyres were the old ones and not the ones I had agree and asked.
The fitter was adamant that you need to change front tyres and NOT rear. The manager went off for a long time and was no in the premises. Another fitter was I will ask him to swap over and put your old front tyres again. Front nearside wheel does not look like the wheel I had originally. He had a pile of tyres and he said this is yours.Asked that I wish to make a complaint, the gentleman said he was the manager. Intact he does not listen and not interested and was not in the office either.
Will NOT recommend and will never use them and the owners need to be aware.

I booked an MOT with Formula One Autocentres on 01/12/2025 for 17/12/2025 at 10:30am at the Woodford Green branch.

At 10:00am on the day of the appointment, I called myself to confirm, only to be told the branch could not do the MOT because my Tesla is “too wide”. This was the first time I was informed, despite the booking being made 16 days earlier.

I was told by a staff member (Reece) that he had “been calling me all morning”, which is not true. My phone did not ring once and there were no missed calls or voicemails. Had I not called, I would have turned up and been turned away.

I then contacted customer services and spoke to Shanice, whose handling of the call was appalling. Instead of resolving the issue, she blamed me and claimed the communication failure was because I paid via PayPal, saying they had taken an old home phone number from 15 years ago. In all my years of using PayPal, no company has ever tried to contact me on that number and this is not a valid excuse. A booking system should clearly request and confirm a current contact number.

Shanice was rude, dismissive and robotic, repeatedly repeating the same script rather than listening or helping. Even after explaining that I am over 8½ months pregnant and extremely stressed, with my car now out of MOT just before Christmas, she remained unhelpful and told me to “wait three more working days”, which is completely unreasonable at this time of year.

I did not want a refund, I wanted a solution. Instead, I was blamed for their internal failures and treated with zero empathy.

This experience shows:
• Poor booking checks
• No proactive communication
• Blame placed on the customer
• Rude and inflexible customer service

I will not be using Formula One Autocentres again and would strongly caution others, especially if you need reliability or are under time pressure. They have still not refunded my booking either.

Car was worse after than before took it back , still couldn’t sort it, basically everyone is 12 years old and have no idea about steering suspension etc

I had 2 tyres fitted. F1 auto Swinton. Drove off and my warning lights come on for my tyres when i check the pressure. One was set 30 and one 40 absolute Cowboys, i should have learnt from last time. I went there. Caught one of the Tyre fitters driving round in my car with my air suspension turned of and he had no permission. To drive my car on the road i will never use this place again.

DO NOT GO HERE, Formula one Eccles incredibly overpriced, knowledge of vehicles is poor, workmanship very poor. If your happy to get less than 5000 miles on very overpriced tyres, shredded to the wire chords time and time again, and go through thousands of pounds basically down the drain then GO HERE ! They say theyve done work which is likely not done, or do not know how to do it or correctly. This company in ECCLES should be closed down, how are they still getting away with these practices.

Car failed MOT on Saturday.
Asked garage to order the part which they agreed to do. Arrived today and told that they have not ordered it, and said car wont be ready until this afternoon.
Additional cost of a taxi incurred.

I took my car for an MOT & service at the Longwell Green branch in Bristol . I was very impressed with the whole experience Mark was really friendly & helpful on the phone & in person. The guys in the garage were really helpful explaining things that needed to be done on the car no hidden surprises like you can experience at other garages. I would definitely recommend using this particular branch & I will be taking my car for future MOTs etc

Steer clear from these charlatans . They will rip you off. I booked my car in as it was leaking steering wheel fluid. I needed them to locate where the leak was and to replace/repair the section or sections. Staff were relatively friendly. After 24 hours I phoned them for an update. I was advised that the exact location of the leak could not be located and the assistant manager Richard advised that the entire Power steering unit needed to be replaced at just under £800 and this did not include labour. I was flabbergasted as quite clearly (I'm female)he underestimated my knowledge of cars and saw me as an easy candidate to be ripped off and to add insult to injury wanted to charge me for diagnosing a leak that they couldn't be bothered to locate, so lets just charge the client to replace everything because we're too lazy to check properly and charge for the specific section. I removed my car immediately took it to another garage a few yards away. A completely different experience. Professionalism, communication, videos showing the location of the leak and price to replace the section all Excellent !!!!!! the total cost to replace the parts, plus labour and a full car service all for £740 what a huge difference from Formula one wanting to charge almost £1200 for the part and labour alone. I will NEVER GO to formula one again

I cannot thank the amazing staff enough at the Formula1 garage in Clacton. Tonight realised i had a rear flat tyre and took it across the road to see if they could help. The guy on the desk (sorry not sure of his name) was really friendly and I was so impressed that he remembered my name from last time I had been in. The guy who sorted the tyre out for me even checked all the other tyre pressures. Talk about going above and beyond. I would never take my car anywhere else. Staff are extremely knowledgeable and professional. Nothing is too much trouble for them. Thank you Formula1 in Clacton from a very happy customer!!

Popped in to get some window wipers at Wheatley Hall Road. Was told they don’t offer that, even though there was a sign right in front of me to say ‘get your window blades here’. I pointed that out and he said ‘well we can but we have to order them’
Stating the obvious, needless to say I left with out the order.

Had a puncture repair on a Sunday morning in Barkingside fairlop waters the mechanic Ryan was so professional and pleasant wouldn't go anywhere else for tyres or repairs..Don

Refreshing to see a young lady working in a predominantly male environment. Held her own and did a Stirling job. The guy on front desk was spot on. These will be my no.1 choice moving forwards.
Thanks
GB

Terrible service and aftercare ordered 2 tyres for front of car waited 3 days when fitted 2 different makes of tyres on same axle when challenged not interested !

Review for Formula One AutoCentre

I needed an urgent MOT and booked in for Monday. The car failed on one front coil spring and I was quoted £710 (£560 labour plus parts) for the repair, supposedly 2.5 hours’ work. I was shocked — my friend, a mechanic, replaced the spring in 40 minutes for just £50.

When I returned for the retest, they checked it in minutes and still charged me an extra £15. On top of that, the service cost in person was £12 more than the online price, and when I raised this I was told bluntly, “you need to book online.”

The work itself was fine, but the prices and aftercare felt unreasonable and customer service was dismissive. Sadly, I won’t be returning.

Booked in for an MOT, local manager at Newport Pagnell refused because he thought it was a class 7 vehicle when we have had it confirmed as a class 4. Even when challenged he insisted. On ringing to challenge this 10 minutes later Tommy was unprofessional on the phone and actually left the phone to go back to work leaving me talking to no one. Rude and unprofessional. Formal complaint made. Shocking behaviour. Avoid

Had a service new front break pads and a new tyre also asked if they could clear a simple fault saying tyre sensors not detected I told them not to clear it from the menu or it would come back within 20 mins and yes it came back within 20 mins so they didnt bother will try to find another garage that can do a simple task.

I only went to have my brake pads change and they rip me over £300. Dave the so called senior mechanic said the calipers were seized and had to be reassembelled and then had to be calibrated to the car. All cobblers as range rover said calipers dont need calibration and they werent seized, they just didnt release the EBS..and also they left a wheel nut off...raised a complaint with HQ and the regional Manager Joe Donaldson contact me with no apologies just a .."here you are get lost" £100 refund type of attitude.....absolutely disgusting service...my friends have has similar issues of exaggerated costs.!!..

Ordered two tyres online, picked a fitting slot the next day at 12.45. Booked a half day holiday from work to get them fitted. Turn up at the branch and manager says the tyres are not here yet, and won't be until at least 2pm!
Drive all the way home,( a half hour journey), get a phone cal at 13.30 to say my tyres are in. Great I say, will be with you in half an hour, Manager says no, the earliest I can fit you in is 4pm!!!
What is the point in having an online ordering system when it doesn't work, so now I'm down a half day of my precious holiday time and have to drive to the branch twice! If I could have got my money back and gone elsewhere I would have.