I’ve ordered a few dresses from here now, and loved them all! The customer service Emma provides is 100/10! Such quick replies and helpful which you don’t get anywhere else. Will definitely be orde... Leggi di più
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Great service, I received my dress quickly and in great packaging condition. Emma the founder of EMORLA, also sent me an email making sure everything was satisfactory with my purchase! This shows... Leggi di più
10/10 service from start to finish and hands down the best I've ever received when ordering online. My parcel arrived under 24 hours after I ordered with absolutely zero problems. I even received an... Leggi di più
Absolutely thrilled with my shopping experience at this e-store! Emma was incredibly helpful when I needed a size exchange, which was handled promptly, professionally, and with clear updates througho... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
About EMORLA (formerly For Luxe Sake) EMORLA is an independent UK fashion brand specialising in destination, occasion and holiday wear. Formerly known as For Luxe Sake, EMORLA is a continuation of the same business, with the same owner, service and commitment to quality. We focus on carefully curated pieces you actually want to wear – timeless, flattering styles designed for holidays, events and special moments. Customer care is at the heart of what we do. If you ever need help with an order, sizing or returns, we’re always happy to help. 📧 Contact us: hello@emorla.co.uk 📱 Instagram: @emorla.co.uk We accept Klarna, Clearpay and Laybuy, and offer fast UK shipping.
Informazioni di contatto
16 Blundering Lane, SK15 2ST, Manchester, Regno Unito
- HELLO@EMORLA.CO.UK
- www.forluxesake.co.uk
4,9
Eccellente
81 recensioni
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10/10 customer experience!!!
I ordered a dress on pre-order that I needed for my friends wedding in Portugal, the dress wasn’t in on time for my event but the customer service I received from Emma was 10/10. She communicated via email quickly & actually got me the sorted with the dress of my dreams to wear as a wedding guest abroad. I will definitely be ordering again & will recommend to all of my friends 💛💛
Lisa
19 agosto 2022
Non scritta su invito
Bad service!
I was not happy with the quality of item I received so returned it well over two months ago.
I chose the buy now pay later option however, they are stating that they can’t find my return and have charged me the FULL amount for the item even though I do not have it!! So I am now out of pocket with no items to show for it.
I will never order from this site again. Bad service.
8 dicembre 2021
Non scritta su invito
Risposta di EMORLA (Formerly ForLuxeSake)
Hi Naomi,
I’ve been waiting for you to send over your proof of postage so I can investigate this for you as I haven’t received the parcel, but haven’t heard anything back from you since I requested this? Please send this over so i can get this resolved for you, I don’t want you to be left out of pocket. Emma xx
Item is poor quality
Item is poor quality. Also charged too much for postage. I paid for next day delivery and was charged more than it cost to send (I know this because it says on the Royal Mail postage sticker). Probably wouldn’t buy from here again.
9 giugno 2021
Risposta di EMORLA (Formerly ForLuxeSake)
Hi Sophie,
Thanks for leaving a review:
I’m sorry you’re unhappy with the sale item purchased, could you give more details on quality please so we can investigate further?
Regarding the postage difference, I am sorry, it’s actually the first instance we’ve had with pricing. Our postage charges are based on an average cost from the post office, some will be slightly over and some will be under depending on weight. We do offer a free postage service to compensate for this but I will look into how this can be improved.
Maybe for future ref, when leaving a review when purchasing from a small independent business contact them first to discuss the issue so it can be resolved. We appreciate the feedback but also want to help resolve issues where we can.
Thanks,
Emma x
Exactly what I was expecting!
15 maggio 2021
Order hasn’t arrived and no comms
I put an order in mid March, the items were pre order due to come in stock on 5th April, so I didn’t mind waiting but they still haven’t arrived over a month on.... I’ve sent numerous emails to query and have never had a response or been able to make contact. I’ve tried to track the parcel but the number isn’t recognised
7 maggio 2021
Risposta di EMORLA (Formerly ForLuxeSake)
Hi Danielle,
I’m really sorry about this. It looks like the parcel has gone missing with Royal Mail. This has now been refunded in full.
Apologies if emails have been missed, I can’t seem to find any emails from you in our inbox, only an email from us to you advising an item wasn’t available and was being refunded.
Emma x
The fitting of a XL was tiny it just…
The fitting of a XL was tiny it just say was a tiny bit big on my sister who is a size 4! If you are 12 pluss I wouldn’t bother ordering
6 maggio 2021
Risposta di EMORLA (Formerly ForLuxeSake)
Hi Brogan,
I’m really about this, I will double check the sizing, there is a chance this was labelled incorrectly by the supplier as XL should fit a UK12. Please could you email info@forluxesake.co.uk so we can arrange a return and investigate this.
It would have been appreciated if we had the opportunity to rectify this before leaving your review.
Thank you.
Still waiting for my parcel
I have had to wait over a month for my top to arrive. Once being told on the day it was meant to be delivered that they hadn’t even sent it out yet. Now I’m being sent the second review email when I haven’t even received my parcel?! You need to send out better notifications if parcels are delayed and communicate with your customers.
5 maggio 2021
Risposta di EMORLA (Formerly ForLuxeSake)
Hi Meghan,
Thanks for taking the time to leave a review. Unfortunately we have had issues with stock deliveries recently which I apologise for. We have been misinformed and let down by our supplier on numerous occasions for this top. As frustrating as this is, with pre-orders delays beyond our control do occur.
I always try my best to update customers the best I can. Unfortunately this has been an extremely busy period so I apologise again for not being in touch - I am working on improving these issues for future orders.
Just to add - Apologies for TrustPilot asking for reviews, this looks like a system error on their part.
Thanks
Emma.
The easiest company to shop from
The easiest company to shop from, always gets sent/delivered on time.
Wish returns were free though
Customer service is always good too
26 febbraio 2021
Non scritta su invito
Overall 10/10
The delivery time was great and the tights are amazing quality and wonderful dupes!! 😍
23 febbraio 2021
Great product just what i wanted came…
Great product just what i wanted came in great packaging would order again
17 febbraio 2021
I ordered a white shirt dress
I ordered a white shirt dress. I knew it would be fitted and the quality was okay. I ordered a Large as a typically size 12 women and it won’t even reach over my hips to get on. Very soul destroying not sure how it could be justified ever as the biggest size
10 febbraio 2021
Risposta di EMORLA (Formerly ForLuxeSake)
Hi Lily,
I’m really sorry about this. I’ve emailed you so we can arrange a return free of charge. I’m not sure if you read our returns policy but we offer a full refund within 14 days on all orders. Hope to hear from you soon so we can resolve this for you.
Thanks,
Emma xx
Really good quality and delivery.
10 febbraio 2021
Risposta di EMORLA (Formerly ForLuxeSake)
Thank you so much x
Presented well and timely 5stars
10 febbraio 2021
Risposta di EMORLA (Formerly ForLuxeSake)
Thank you xxx
Delivery took a little bit longer than…
Delivery took a little bit longer than expected but they did keep me updated, the quality of the tights are lovely
18 gennaio 2021
Risposta di EMORLA (Formerly ForLuxeSake)
Thanks so much Leanne x
Very good service from this company.
Very good service from this company.
The tights were caught up in the lorry stockpile over Christmas coming from the continent. So late for Christmas. However, the company emailed, followed up, and were very apologetic for something they had no control over.
Excellent communication.
11 gennaio 2021
Risposta di EMORLA (Formerly ForLuxeSake)
Thanks so much for this Debbie xx
Amazing
Amazing. Slight delay due to current times but was well informed and the item is amazing
11 gennaio 2021
Risposta di EMORLA (Formerly ForLuxeSake)
Thank you xxx
Lovely company to deal with
Lovely company to deal with. Friendly & personal & loved the tights.
4 gennaio 2021
Risposta di EMORLA (Formerly ForLuxeSake)
Thanks Kim! xxx
Risposta di EMORLA (Formerly ForLuxeSake)
Thank you Trudi xx
Amazing shop
Extremely well packaged, love love love my coat and gets loads of comments, Highly recommend this place for faux fur coats because the quality is second to none I will defo be buying of you again.
1 dicembre 2020
Risposta di EMORLA (Formerly ForLuxeSake)
Thank you for the great review! So glad you like your coat xx
Loved all the items!
Loved all the items, all items are of a good quality, would definitely recommend & purchase from again!
1 ottobre 2020
Non scritta su invito
Risposta di EMORLA (Formerly ForLuxeSake)
Thanks Emma x
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