Focus Clinics | Laser Eye Surgery | London Recensioni 2.579

TrustScore 5 su 5

5,0

Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più

Scopri cosa dicono le persone

Valutata 5 stelle su 5

I had the full lens replacement and cannot thank you team enough. From the initial consultations through to the treatment and aftercare I had been so impressed. Having worn glasses and conta... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Can't recommend going with Focus enough if you're looking to get any kind of treatment, I had Ray Tracing guided Lasik and the results have been great. I felt comfortable and looked after the entire e... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Very well looked after at this clinic, especially by Mr Allamby. The outcome of the surgery so far has met the expectations. Recommend this clinic to anyone wanting to have LASIK surgery. The rest of... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Had LASIK treatment with ray-tracing. The doctors and all staff were very reassuring, everything was covered in detail and the process itself was very quick, about 3 minutes per eye (slightly uncomfo... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Centro oculistico
  2. Chirurgo LASIK
  3. Oculista
  4. Clinica oftalmologica
  5. Ospedale privato
  6. Chirurgo

Informazioni fornite da varie fonti esterne

Focus is a world-leading laser eye, refractive lens exchange and cataract surgery clinic and specialist centre of excellence in London’s Harley Street medical district. Our consultant laser eye surgeons provide expert vision correction with renowned 5-star service. Our outstanding results, with an exemplary 100% 20/20 success rate for all common short-sighted prescriptions, is the level of quality you deserve - the maximum in technology, care and surgical skill. We know of no other clinic that has matched our results.

Focus Clinic

Scritti dall'azienda

Our goal is simple: the world's best vision results and clinical care.
Focus is a world-leading laser eye clinic and specialist centre of excellence in London’s Harley Street medical district. Our consultant laser eye surgeons provide expert vision correction with a renowned 5-star service.
100% 20/20 after LASIK
Focus has an incredible 100% success rate for 20/20 vision for all common short-sighted prescriptions. We know of no other clinic that has matched our results.

Lifetime Care Guarantee

10-Year Free Retreatment for Short-Sight

10-Year Free Retreatment for Short-Sight
Choosing to have vision correction surgery is a big decision for anyone to make, and for something this important, you will want a guarantee. Your Lifetime Care Guarantee means you can return at any time if you have additional questions on the quality of your vision. If you have distance vision correction for short-sight then any repeat laser eye treatments to correct a return of myopia in the first 10 years are included free of charge. (Terms and Conditions apply, excludes any age-related changes and conditions unrelated to the primary treatment).

Informazioni di contatto

5,0

Eccellente

TrustScore 5 su 5

2579 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Great surgery and clear guidance…

Great surgery and clear guidance through every step - not to mention I now have perfect vision! Thank you to Dr Allamby and the team for everything.

7 dicembre 2023
Non scritta su invito
Logo di Focus Clinics | Laser Eye Surgery | London

Risposta di Focus Clinics | Laser Eye Surgery | London

Dear James,

Thank you ever so much for your positive feedback following your treatment with Dr Allamby. We are thrilled to hear you had such a great experience with us.

Best Wishes,
Focus Team

Valutata 5 stelle su 5

Great experience & customer service

Great experience - you can tell they’ve nailed their customer service and care at every stage of the process. I had a 20/20 result, and strong aftercare.

13 novembre 2023
Logo di Focus Clinics | Laser Eye Surgery | London

Risposta di Focus Clinics | Laser Eye Surgery | London

Dear Aimee,

We really appreciate all of your kind feedback following your surgery with us recently. It has been our pleasure treating you!

Enjoy your new 20/20 vision!

Best Wishes,
Focus Team

Valutata 5 stelle su 5

Highly recommended, thanks Dr David Allamby!

I had LASIK treatment in both of my eyes on Saturday 22 April 2023. Prior to the surgery I was very short-sighted and also a bit astigmatic. I was recently discharged after my last check (6 months check). My vision is now 20/12, and I am very happy with the results. My treatment was with David Allamby who I would highly recommend to anyone. He has answered all the question I have asked on the Pre-Operative Assessment, was very calm and reassuring during the whole process despite my anxiety, and has very good manners.
After the treatment you are given the surgeon's mobile number in case there are any complications and they also have a 10 year warranty which is obviously even more reassuring. The aftercare I received was also excellent.
All Focus Team has been very kind and polite and always available to answer any questions and to reschedule any post-op checks. Very good customer service especially from Lesya and Prasheen. Thanks Focus Clinic! :)

22 aprile 2023
Logo di Focus Clinics | Laser Eye Surgery | London

Risposta di Focus Clinics | Laser Eye Surgery | London

Dear Stefania,

Thank you ever so much for your kind words following your treatment with Dr Allamby. We are super delighted to read all of your positive feedback regarding your overall experience with us.

Enjoy your new eyes! :)

It has been our pleasure treating you.

Best Wishes,
Focus Team

Valutata 5 stelle su 5

Wonderful and clinical

Firstly, the lasik surgery I had was a complete success, ensuring that I wouldn't need glasses to see clearly again, as well as eliminating my astigmatism.

Secondly, the aftercare I received was also excellent. The optometrists were very welcoming and thorough with every checkup.

All in all, I would 100% recommend Focus Clinics and am thankful to them.

25 ottobre 2023
Logo di Focus Clinics | Laser Eye Surgery | London

Risposta di Focus Clinics | Laser Eye Surgery | London

Dear Abdul,

Many thanks for leaving us such a lovely review. We are delighted to hear that your experience overall was so great.

Thanks for recommending us too.

It has been our pleasure treating you.

Best Wishes,
Focus Team

Valutata 5 stelle su 5

Very professional and reassuring

Very professional and reassuring, especially given the type of treatment involved. I would recommend that any person considering corrective eye surgery should at least discuss with David and his team given their level of experience in this process.

26 ottobre 2023
Logo di Focus Clinics | Laser Eye Surgery | London

Risposta di Focus Clinics | Laser Eye Surgery | London

Dear Jason,

Many thanks for leaving us such positive feedback. We really appreciate your kind words and are equally pleased to hear that you had such a great experience with us.

It has been our pleasure treating you.

Best Wishes,
Focus Team

Valutata 5 stelle su 5

More than 1 year after the surgery and…

More than 1 year after the surgery and everything is still great

5 maggio 2023
Logo di Focus Clinics | Laser Eye Surgery | London

Risposta di Focus Clinics | Laser Eye Surgery | London

Dear Tirza,

Thank you for leaving us such positive feedback following your treatment with us. It's fantastic to hear that your vision is still so great.

It has been our pleasure treating you.

Best Wishes,
Focus Team

Valutata 5 stelle su 5

Dr Allamby was amazing

Dr Allamby was amazing, he took great care in the preparation for my surgery and explained the entire procedure

The results I have experienced are life-changing. Thankyou for returning my eyesight

19 ottobre 2023
Logo di Focus Clinics | Laser Eye Surgery | London

Risposta di Focus Clinics | Laser Eye Surgery | London

Dear Jonathan,

Thanks so much for leaving us such a positive review following your laser surgery with Dr Allamby and the team. We are very pleased to hear that you have found the result of your treatment to be so life changing.

It has been our pleasure treating you.

Enjoy your new eyes!

Best Wishes,
Focus Team

Valutata 5 stelle su 5

Wonderful Experience

I had a great experience ranging from my initial consultation all the way through to the surgery and the start of my aftercare process. Every member of the team made me feel welcome and were more than ready to answer any questions I had. A special mention to Mr Perera and Lesya for carrying out my surgery and sorting out the logistics respectively, alongside the multitude of team members including optometrists and receptionists for helping me throughout the entire process.

23 settembre 2023
Logo di Focus Clinics | Laser Eye Surgery | London

Risposta di Focus Clinics | Laser Eye Surgery | London

Dear Vikrant,

Thank you so much for your very positive review following your surgery with Dr Perera. We are very pleased to hear that you had such a great experience overall. We will pass your thanks onto Lesya, Dr Perera and the rest of the Focus team for you.

It has been our pleasure treating you.

Best Wishes,
Focus Team

Valutata 5 stelle su 5

Great experience

Great experience - would definitely recommend. The service was very good and Dr David was so good

4 ottobre 2023
Logo di Focus Clinics | Laser Eye Surgery | London

Risposta di Focus Clinics | Laser Eye Surgery | London

Thank you so much for taking the time to leave us such positive feedback following your treatment with Dr Allamby.

Enjoy your new eyes!

Best Wishes,
Focus Team

Valutata 5 stelle su 5

Brilliant experience

Incredible team, so friendly and put your mind at ease answering any questions you might have. Only 3 days in now but back to 20:20 vision and have great aftercare too.

29 settembre 2023
Logo di Focus Clinics | Laser Eye Surgery | London

Risposta di Focus Clinics | Laser Eye Surgery | London

Dear David,

Thanks so much for your glowing review. It's music to our ears to hear that you had such a great experience throughout.

Enjoy your new 20/20 vision!

It has been our pleasure treating you.

Best Wishes
Focus Team

Valutata 5 stelle su 5

Very clear and helpful guidance…

Very clear and helpful guidance throughout the process, and no sales pressure to have the operation. Focus performed thorough checks at every stage and have given excellent aftercare. The actual operation was also handled very well and the nurses and surgeon were very kind, and being given the surgeons personal contact in case of emergency was very reassuring.

2 ottobre 2023
Logo di Focus Clinics | Laser Eye Surgery | London

Risposta di Focus Clinics | Laser Eye Surgery | London

Dear Caroline,

Thanks for leaving us such amazing feedback. We are thrilled to hear how happy you are with the service you received from us and the results of your treatment.

Enjoy your new eyes!

Best Wishes,
Focus Team

Valutata 5 stelle su 5

Great Experience

I chose Focus after looking at a few different clinics as I wanted to feel comfortable with such an important decision and the initial consultation made me feel just that. The entire team were thorough and reassuring from the start including the aftercare post-op too. It has been one of the best decisions I have made and I look forward to living with my new (better than 20/20) vision. Very grateful to Dr Allamby and the team.

22 settembre 2023
Logo di Focus Clinics | Laser Eye Surgery | London

Risposta di Focus Clinics | Laser Eye Surgery | London

Dear Hardayne,

Thanks so much for leaving us such a positive review following your laser surgery with Dr Allamby and the team. We are very pleased to hear that you achieved better than 20/20 vision and that you are so happy with your experience overall.

It has been our pleasure treating you.

Enjoy your new eyes!

Best Wishes,
Focus Team

Valutata 5 stelle su 5

Better than 20/20 vision achieved

Better than 20/20 vision achieved, incredible and thorough before and aftercare. They are always prompt to answer questions and queries (they don’t just drop you after surgery). They care and it shows. Very lovely team. I would like to give special thanks to my optometrist Monita and Mr Allamby, their professionalism, knowledge and dedication exceeded my expectations. From start to finish they guided me through what I thought would be a much more scary experience but within a few days after surgery for my follow ups I was able to ditch the glasses for good. Mr Allamby was amazing during the surgery, all staff members calmed me down during the surgery itself and made me feel at ease. I have a slight lazy eye and they have still managed to bring both eyes into focus with perfect vision. I really wouldn’t go anywhere else, you get what you pay for and these guys CARE about you they are the nicest team 🥰 thank you to you all kind regards Hazel Robinson

20 settembre 2023
Logo di Focus Clinics | Laser Eye Surgery | London

Risposta di Focus Clinics | Laser Eye Surgery | London

Dear Hazel,

Thank you so much for your glowing review following your treatment with Dr Allamby here at Focus. We are so pleased to hear how positive your experience was with us!
Enjoy your new vision!

It has been our pleasure treating you,

Best Wishes,
Focus Team

Valutata 5 stelle su 5

Really recommend it

Great clinic, amazing staff and the procedures go really smoothly and quickly. Should’ve done it ages ago!

20 settembre 2023
Logo di Focus Clinics | Laser Eye Surgery | London

Risposta di Focus Clinics | Laser Eye Surgery | London

Dear Hanna,

Thanks for leaving us such amazing feedback. We are thrilled to hear how happy you are with the service you received from us and the results of your treatment.

Enjoy your new eyes!

Best Wishes,
Focus Team

Valutata 5 stelle su 5

Fantastic experience with Dr David…

Fantastic experience with Dr David Allamby. Still in awe at the change in my vision. Easily one of the best decisions of my life! Thank you Focus Clinics and Dr David Allamby.

9 agosto 2023
Logo di Focus Clinics | Laser Eye Surgery | London

Risposta di Focus Clinics | Laser Eye Surgery | London

Dear Anum,

Thanks for leaving us such a lovely review of your experience with Dr Allamby and the team here at Focus. We are super happy to hear how content you are with your vision!

It has been our pleasure treating you!

Best Wishes,
Focus Team

Valutata 5 stelle su 5

Focus was excellent

Focus was excellent, I felt comfortable and reassured for the procedure, every member of staff I met was so friendly and kind. I would recommend focus clinic to everyone who is looking for laser surgery.

David was fantastic and genuinely kind and compassionate .

Had a great experience. Thank you!

19 settembre 2023
Logo di Focus Clinics | Laser Eye Surgery | London

Risposta di Focus Clinics | Laser Eye Surgery | London

Dear Katherine,

Many thanks for your lovely review. We are so pleased to hear you had such a great experience with us and that you are equally pleased with the results of your surgery with Dr Allamby and the team!

It has been our pleasure treating you!

Best Wishes,
Focus Team

Valutata 5 stelle su 5

I cannot thank enough all the care and…

I cannot thank enough all the care and expertise I received from every member of the Focus Clinic. Very thorough and thoughtful approach for all preparations of my LASIK and excellent outcome. I am living the dream. Last but not the least, Dr Allamby is a genius plus an exceptionally talented and caring Surgeon. Kudos

19 settembre 2023
Non scritta su invito
Logo di Focus Clinics | Laser Eye Surgery | London

Risposta di Focus Clinics | Laser Eye Surgery | London

Dear Nisha,

It's so great to hear that you are so happy with the results of your laser surgery with Dr Allamby. Thank you for your lovely feedback.

It has been our pleasure treating you.

Thanks for trusting us with your eyes and enjoy your new vision!

Best Wishes,
Focus Team

Valutata 5 stelle su 5

Expert, calm and professional

The team at Focus are professional, reassuring and thorough.

Where they were concerned they referred me to a see a specialist (could easily have said all is fine). When I had concerns they happily scheduled me in with the surgeon to talk through. The detail given to you about the surgery and after care is thorough and the on the day they are thoughtful and reassuring.

For such a life changing procedure they are calm informative and professional. I can’t recommend more highly

13 settembre 2023
Logo di Focus Clinics | Laser Eye Surgery | London

Risposta di Focus Clinics | Laser Eye Surgery | London

Dear Rohan,

Thanks for leaving us such amazing feedback. We are thrilled to hear how happy you are with the service you received from us and the results of your treatment.

It has been our pleasure treating you.

Best Wishes,
Focus Team

Valutata 5 stelle su 5

Focus vision are simply the best!!

Having made the decision to have eye surgery, I did a lot of research on Google and looked at many reviews of different companies. I decided Focus vision seemed to have the best reviews. Having now had Multi focal Lens Replacement Exchange surgery, it was absolutely the best decision I have ever made choosing this company. All the team at Focus vision are absolutely brilliant. Everything runs with absolute precision, and all the staff are so friendly.They are really efficient answering any pre surgery queries and also after care queries. A very special Big Thank You to my surgeon Dr Sumith Perera, who was simply lovely. He was very honest and open about the surgery and what outcome to expect. The actual surgery is totally stressless, pain free and actually quite quick. All the team was really lovely and calming. 4 weeks from surgery, I am absolutely delighted NO glasses. My eyesight is already great, and will only improve over the next few months. Thank you all. I can't stop smiling. The best decision ever!!.

8 agosto 2023
Non scritta su invito
Logo di Focus Clinics | Laser Eye Surgery | London

Risposta di Focus Clinics | Laser Eye Surgery | London

Dear Heather,

Thank you ever so much for your detailed and glowing review following your lens replacement treatment with Dr Perera at Focus. It is music to our ears to hear how delighted you are with your results! We are equally thrilled to hear how happy you are with your experience with us overall.

It has been our pleasure treating you and we look forward to seeing you for your upcoming check-ups.

Best Wishes,
Focus Team

Valutata 1 stelle su 5

I can not convey how disappointed I am

In reply to your reply - I contacted you double check that all was good to book my train tickets - I purchased them through train line and I have tried to get a refund and I can not! You offered me 1 alternative but I could not do that date - I did not refuse it - I was unable to come and then you offered me 1 just before Xmas - - everything I wrote was TRUE

Update to my below review - when cancelling my appointment they did say they would look in to refunding my train tickets - I have now contacted them twice and now they are ignoring me! *****

I can not convey how disappointed I am.

I am travelling along way for the consultation, so I checked that everything was good for the date that had been booked, then confirmed all was good.

I went ahead and booked a return train ticket for me and my husband.

Today I have a phone call cancelling the appointment and the alternative appointment being offered was 3 1/2 months away.

I have decided to go somewhere else that does not let their customers down.

29 agosto 2023
Non scritta su invito
Logo di Focus Clinics | Laser Eye Surgery | London

Risposta di Focus Clinics | Laser Eye Surgery | London

Dear Debbie,

We would like to firstly genuinely apologise that your consultation appointment (which was more than 2 months away) had to be rescheduled.

Surgeon's diaries, are on rare occasions, subject to change unfortunately. Your appointment was originally scheduled for November and we informed you in August (with over 2 months notice) that the surgeon would not be available on this day.

In your review, you stated that we offered you an appointment 3.5 months ahead, however, this is simply not true.

We did in fact offer you an earlier appointment and also one that was just after the original appointment as an alternative. You, however, refused to accept the alternative dates provided as you had already purchased train tickets for the date you had originally booked in for.

We refunded you the consultation fee in full immediately over the phone (as requested).

With regards to the train tickets, you would be eligible for a refund from the train company given the amount of notice.

Had you come to visit us for the initial assessment you would have surely come to realise that our customer service is in fact outstanding (as testified by many of our other satisfied customers).

We would like to also apologise for the delay in getting back to you. We wanted to ensure all facts relating to this matter were correct and genuine.

At Focus, our ethos is to always put our patients needs first and we always strive to ensure maximum patient satisfaction from start to finish.

Best Wishes,
Focus Team

Come funziona Trustpilot

Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.

Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.

Scopri di più sui diversi tipi di recensioni.

Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.

Scopri di più su come vengono gestite le recensioni su Trustpilot.

Ecco qui 8 consigli per scrivere delle ottime recensioni.

La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.

Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.

Scopri di più