Never had a problem with this company till now. I’m very disappointed as I have supported them since their kickstarter years ago. Have not received my order 38816. Sent an email a week ago but still n... Leggi di più
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These underwear don’t even work for light dampness, the urine goes “ straight thru!!”. I’ve already asked for a refund. It’s ridiculous how people take your hard earned money and send products that ar... Leggi di più
L'azienda ha risposto
I'm thrilled that this generation of girls have options, their choices are not only comfortable but reduce waste. PerIod pants remove angst for young girls, it's hard enough without stressing about ma... Leggi di più
L'azienda ha risposto
78% of customers cannot be wrong as stated in the negative comment review stats above. ***The company (Freya) also tried to take my post down for defamatory comments, truspilot reviewed and reposted a... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Elevating your every day through comfort, form, and function. Our period pants and leak-free underwear replaces single-use disposables, keeping you dry, protected, and comfy. Try them risk-free with our 60-day money back guarantee!
Informazioni di contatto
Knoll Business Centre C2-11, BN3 7GS, Hove, Regno Unito
- support@fluxies.co.uk
- www.fluxundies.com
2,3
Scarso
189 recensioni
Ha risposto al 94% delle recensioni negative ricevute
Solitamente risponde dopo 1 mese o più
Come questa azienda usa Trustpilot
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Disappointed as I backed this company since Kickstarter
Never had a problem with this company till now. I’m very disappointed as I have supported them since their kickstarter years ago. Have not received my order 38816. Sent an email a week ago but still no response. My order was placed in late March and have not received shipping info yet. I’m on verge of going through my back to get my money back.
28 marzo 2026
Non scritta su invito
These underwear don’t even work for…
These underwear don’t even work for light dampness, the urine goes “ straight thru!!”. I’ve already asked for a refund. It’s ridiculous how people take your hard earned money and send products that are fraudulent!! I’m done with these companies. Please don’t waste your time or money ordering these products!!🙄☹️😵💫👀
21 marzo 2026
Non scritta su invito
Risposta di fluxies
Hi Mary, Thank you for providing further details. Upon investigation we can see that your order was not for our company and is instead for a different company. Our company is www.fluxies.co.uk, can you provide the order details/ remove the review and add it to the correct company TP platform. Thank you
re order 38558 (Lauren)
re order 38558
Placed this order on Feb 1 and it said 3/4 days delivery..it is now 1 week and I have had no correspondence from you despite emailing twice…i am a previous customer so this is extremely disappointing…please respond with an update, failing that I will be requesting my bank to initiate a chargeback asap
1 febbraio 2026
Non scritta su invito
Risposta di fluxies
Hi Lauren, we're really sorry to see that you have had a negative experience, especially as a returning customer. If your issue has not been resolved please do reach out to hello@fluxies.co.uk and we will look into this for you :)
THEY LEAK!
THEY LEAK!! They make you think you're purchasing from the USA but expect you to return to China. They say 90 day free trial with 5 day full refund....not ture...no refund until received in China. Cost to return to China $50.
Reply not true.... this is the company and their return policy is on their webpage.
1 febbraio 2026
Non scritta su invito
Risposta di fluxies
This review relates to a different company with a similar name to ours. Unfortunately, we have recently been experiencing reviews intended for another business being posted on our profile in error.
The returns policy described here is not ours and is not something we have ever offered. We have reported this review to Trustpilot for investigation, as we believe it has been submitted to the wrong business profile.
EDIT: YOU ARE LOOKING AT THE INCORRECT COMPANY. Our website is www.fluxies.co.uk! Please remove this review, it is not about our company!
Great product.
28 gennaio 2026
Non scritta su invito
Disappointment
I purchased several Fluxies products, all with the highest absorption level. Unfortunately, every one of them leaked after only a few hours, making them impractical for use. In the past, I’ve tried other period products, including those from American Eagle, and found their quality to be superior. I’m disappointed that I didn’t purchase from a more established brand.
5 novembre 2025
Non scritta su invito
Risposta di fluxies
It appears this review may relate to a different company with a similar name to ours. Unfortunately, we have recently been experiencing reviews intended for another business being posted on our profile in error.
The returns policy described here is not ours and is not something we have ever offered. We have reported this review to Trustpilot for investigation, as we believe it has been submitted to the wrong business profile.
Took a long time to recieve them...upon…
Took a long time to recieve them...upon opening them and assessing their quality I couldn't believe they would hold any urine. I tested one pair with a small amount of water...never putting them on...and the 4 tablespoons rolled right off the sides....did not absorb at all. Complete waste of money. I wonder if they will offer some sort of refund.
10 gennaio 2026
Non scritta su invito
Risposta di fluxies
It appears this review may relate to a different company with a similar name to ours. Unfortunately, we have recently been experiencing reviews intended for another business being posted on our profile in error.
The returns policy described here is not ours and is not something we have ever offered. We have reported this review to Trustpilot for investigation, as we believe it has been submitted to the wrong business profile.
DO NOT BUY!!! - TERRIBLE SERVICE WARNING
78% of customers cannot be wrong as stated in the negative comment review stats above. ***The company (Freya) also tried to take my post down for defamatory comments, truspilot reviewed and reposted as this was deemed correct as online with all the other disgruntled reviews below... I have been waiting on my order before the 8th December. I received a response to tell me the product would not be available until January. We are now on the 15th Jan- 3 further messages later with no response and no product. Wish I'd read reviews first.
8 dicembre 2025
Non scritta su invito
Risposta di fluxies
Hi Kelly, We’re sorry to hear this and appreciate you sharing your experience. For clarity, the item ordered was clearly marked as pre-order at the time of purchase, with an estimated dispatch window provided in the order confirmation. Unfortunately, seasonal shipping delays over Christmas impacted this timeline, and we acknowledge that our response time in early January fell below our usual standard. A full refund was offered in line with our returns policy once the item is returned. All feedback is taken seriously and used to improve our service.
fluxies Team
Where is my order?
Order #38366 was purchased and confirmed on december 4.
11 days have passed without an update whatsoever. On the website, there is no status change about my order. I contacted the customer service and they are not replying, I even contacted them on IG.
I spent more than €90 on my order so I kindly ask Fluxies to let me know where my order is! This is very disappointing, I whish I had checked previous reviews before spending my money on Fluxies!
4 dicembre 2025
Non scritta su invito
Risposta di fluxies
Hi there! We’re really sorry for the frustration and concern this has caused. Just to clarify, we received your first email yesterday evening at 9pm, and our customer support team responds within up to 48 hours, which is stated in our contact policy. We’re currently still within that response window.
That said, we completely understand how worrying it can feel not to see order updates. I have looked into this further for you, I can confirm your order is in transit and has reached the destination country, and I will request for my colleague to send through the tracking link to you asap.
Thank you for your patience, fluxies
Revolutionary
I'm thrilled that this generation of girls have options, their choices are not only comfortable but reduce waste. PerIod pants remove angst for young girls, it's hard enough without stressing about marked clothes or bedding. Fluxies branding is refreshing, fresh modern products which invite open conversation. Bought a starter pack for my 11 year old in advance of her cycle and showed her the fluxies website so can take the information and reassurance she needs.
10 settembre 2025
Non scritta su invito
Risposta di fluxies
Thank you so much for taking the time to share this, it truly means a lot to us.
We’re so glad to hear that Fluxies has helped make this stage feel a little easier and more reassuring for your daughter. Supporting young people with comfortable, confidence-boosting options and open, positive conversations around periods is exactly why we do what we do.
Thank you for trusting Fluxies, we really appreciate your support 💛
WORST ever bought 8 pair big mistake
WORST ever bought 8 pair big mistake - wore them 1 morning in home with pjs - had to go to the bathroom - lost a little urine -no more than a tables spoon - went through everything!!! Pjs wet - literally no absorption at all! Want to return they will only give me 40% of the purchase price - BAIT AND SWITCH - NEVER ORDER FROM IG- I know better my bad! Lesson learned!
9 ottobre 2025
Non scritta su invito
Risposta di fluxies
It appears this review may relate to a different company with a similar name to ours. Unfortunately, we have recently been experiencing reviews intended for another business being posted on our profile in error.
The returns policy described here is not ours and is not something we have ever offered. We have reported this review to Trustpilot for investigation, as we believe it has been submitted to the wrong business profile
I still haven't received this order
I still haven't received this order, and no response from customer service
19 settembre 2025
Non scritta su invito
Risposta di fluxies
Hi there, thanks for your comment, and we’re sorry for the concern caused. This order included a pre-order item with an estimated ship date of mid-October. The order was dispatched and delivered on the 17th. If you believe you may have missed the delivery or need us to resend the tracking details, please email support@fluxies.co.uk and we’ll be happy to help.
Terrible customer service
I ordered back in early July but still haven’t received my order. I have emailed multiple times in August and was told they are waiting for stock to arrive!
Here we are end Sept and nothing has arrived, I’ve emailed 3 times in the past 2 weeks to ask for a refund but haven’t heard anything back!
Don’t waste your time buying from Fluxies! Terrible customer service!
26 settembre 2025
Non scritta su invito
Risposta di fluxies
Hi Kirstie, we’re really sorry for the frustration this has caused.
We completely understand how upsetting this situation must have been and appreciate your patience while you helped us get this resolved for you and your order delivered. If there’s anything further you need help with, please reply to our most recent email and we’ll be happy to assist.
Risposta di fluxies
Hi there, thanks for your feedback, and we’re sorry to hear the waistband wasn’t comfortable for you. Fit can vary by style, and we’d be happy to help review sizing or options for you. If you haven’t already, please email support@fluxies.co.uk with your order number so our team can assist further.
Order never arrived, no replacement or refund for 6 weeks
I had been very happy with Fluxies' products, but I placed an order (Order #37648) on July 21st and never received the items. I have spent the past 5 weeks chasing customer support, trying to get a response to find out if the order was even sent, which they finally claimed it was. I then asked for a replacement order, but that has proved to be such a hassle, with them asking me to sign a form to declare I had looked for the package everywhere possible (!), that 10 days ago I asked for a refund instead. I haven't had a response since then. I am writing this review as a final attempt to see if this issue can be resolved and I can finally receive a refund. Life is too short. I won't be buying anything from Fluxies again.
UPDATE: I finally today received the refund I had asked for, thanks to this review and to me sending several more emails.
27 agosto 2025
Non scritta su invito
Risposta di fluxies
Hi there. We’re really sorry for the confusion here. Your original parcel didn’t arrive, and after we asked you to check locally and complete the required DOR form for our fulfilment partner, we arranged a replacement to ship as soon as stock was restocked. I appreciate the miscommunication on our side; this has now been fully resolved and your order has been refunded. If there’s anything else you need, please reach out to our support team and we’ll help right away.
Package never arrived, no comms
Package never arrived, no communications from them despite repeated chasing, very rude company I will never shop there again. Got a refund via a dispute with my bank. If you're from Fluxies and considering asking me to remove this review like you've tried with others, don't bother, I won't.
7 agosto 2025
Non scritta su invito
Risposta di fluxies
Thanks for reaching out. We're really sorry to hear about the issues with your order. We emailed you to let you know your order was shipped on 27th July & should arrive within 2-3 working days. We requested that you fill out a "Denial of Receipt" form to proceed with a replacement if it did not turn up. We do not ask customers to remove reviews but encourage honest feedback reflecting their real experiences.
If you need further assistance, please feel free to contact us.
Product is ok
Product is ok. Dont bother paying for next day delivery because they will charge you for it but take 2 days to deliver
28 giugno 2025
Non scritta su invito
Risposta di fluxies
Hi there, thanks for your feedback. Please feel free to email us and if next day delivery was purchased and we did not deliver, we would be more than happy to refund you. We're sorry for any inconvenience caused.
Awful company
Awful company, never arrived and no delivery updates to say my package had been dispatched or delivered. Have reached out three times in the past 2 weeks and still no response. This is meant to be a luxury brand, spent £53 for 3 undies, I thought their customer service would be much better. Do not buy from this company.
20 maggio 2025
Non scritta su invito
Risposta di fluxies
We’re really sorry to hear you were disappointed with your experience. We did reach out to resolve the issue and followed our usual procedures to ensure we could send out replacements for you, which we’re happy to confirm you’ve now received. We genuinely hope that now you’ve received your items, you’re able to see the quality we pride ourselves on. We’d love the opportunity to change your mind about both our products and service. If there’s anything further we can assist with, please don’t hesitate to get in touch.
Love the products, human support with quick responses
The underwear itself is comfortable, works well and so far has lasted a year without any issues!
When I emailed support to find out where a late package was (around Jan 2024, my first order with them), I had a really quick human response (turns out I had ordered some out of stock items and had missed the notification that it was going to take longer that expected). They asked if I wanted the in stock items now and the out of stock later and when I said yes, I received it very quickly.
28 febbraio 2025
Non scritta su invito
Risposta di fluxies
Thank you so much for taking the time to share your experience! We're thrilled to hear that you’ve been enjoying the comfort and quality of our underwear. It's fantastic to know that after a year, it's still holding up well!
We’re also glad our support team was able to help with the delay and get your in-stock items to you quickly. We always aim to make things right, and your kind words mean a lot to us.
If you ever need anything else, feel free to reach out anytime!
Very, very disappointed
I am currently on holiday and bought these just in case. This morning my period has started, not very heavy flow and already my pants have leaked through onto my beach towel and lounger. I am beyond embarrassed and mortified and have now had to buy tampons (which I do not get on with) at a cost of $24!
I had looked at other brands before purchasing these as the reviews were very positive. I am very disappointed not only at the performance of the product but how much money I wasted buying them.
22 maggio 2025
Non scritta su invito
Risposta di fluxies
Hi there, we’re really sorry to hear about this and completely understand how upsetting and embarrassing that must have felt, especially while you’re away on holiday. As we’re unable to identify orders from public comments, please email our support team at support@fluxies.co.uk with your order number once you’re able, and we’ll be happy to look into this for you and see how we can help.
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