Florence Recensioni 1.037

TrustScore 4.5 su 5

4,3

Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

I had the great occasion to meet one of the best support worker I had until now with Florence agency. He always offered me extra support not just with caring but cleaning, doing my hair cut and make... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I can proudly recomend florence to anybody, they are super star, florence make my years the best, i can pick shift that i like, there staffs are superb, no matter how many times i call they answer t... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Efficiency in everything from; *shift notification on the app, via email and text *Shift reminders *Shift check-in and check-out on the app *Automatic timesheet production and submisssion *In... Leggi di più

L'azienda ha risposto

Valutata 4 stelle su 5

Five months working with Florence. Shifts are easy to find and apply for on the app. Pay is prompt and the link to the Pay Circle works well and gives useful information. I would welcome some trai... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Consulente del lavoro
  2. Agenzia di servizi domestici
  3. Agenzia di servizi infermieristici
  4. Assistenza agli anziani

Scritti dall'azienda

Florence is a platform designed for health and care organisations managing a flexible workforce or workers seeking shifts—we make delivering care simple and stress-free.


Informazioni di contatto


4,3

Eccellente

TrustScore 4.5 su 5

1037 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 60% delle recensioni negative ricevute

Solitamente risponde dopo 1 mese o più

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

I had a great experience

I had a great experience! The handover was smooth, and the induction process was clear and easy to understand. As my first time working with the team, I felt well-supported and enjoyed the opportunity to make a positive impact. Looking forward to future shifts

3 febbraio 2025
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Risposta di Florence

Thank you for taking the time to provide a review, we're looking forward to working with you more!

Valutata 5 stelle su 5

Efficiency in everything from;

Efficiency in everything from;
*shift notification on the app, via email and text
*Shift reminders
*Shift check-in and check-out on the app
*Automatic timesheet production and submisssion
*Instant pay facility
*instant and responsive chat facility

Florence has 5 star service. You do everything on your Florence app.

29 gennaio 2025
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Risposta di Florence

Thanks so much for your review, Rudo!

Valutata 5 stelle su 5

Rapidité de réponse

Rapidité de réponse, gentillesse, bienveillance, encouragements tout ça c'est Florence

1 gennaio 2025
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Risposta di Florence

Bonjour, merci pour ce beau retour. C'est un plaisir de vous compter parmi nos soignants 💜

Valutata 1 stelle su 5

Really disappointed with them

Really disappointed with them.
They are fast to call you for shift and happy whenever you accept the shifts they call you for.

They are quite cold if you have a problem. Also there is no way to contact your manager directly.
If you cancel a shift your performance drops too which is not fair but I assume this is how they assure you are not going to cancel anymore shifts because performance drops hurts the most.

Anyway,I was unable to make it to a shift that I booked awhile ago for today because it was during the storm today,I contacted them and they just told me to cancel it if I can’t make it. I did and my score dropped almost immediately.
It was quite of a bad storm and they have no understanding for this type of situations.

Is a shame. All they care is about their reputation and that is the only thing.

24 gennaio 2025
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Risposta di Florence

Thank you for reaching out to us regarding this, we're sorry to hear about your experience so far. Please reach out to the team on feedback@florence.co.uk and we can look into this further.

Valutata 5 stelle su 5

La meilleure application pour faire des vacations IDE

C'est la seule application qui fournit autant de détails pour les missions proposées.
L'équipe est très réactive.

+ Une blouse offerte après quelques missions effectuées !!

Vous êtes les meilleurs dans le domaine !

23 gennaio 2025
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Risposta di Florence

Merci ! Votre message nous fait vraiment plaisir ! 😊 Ravis de savoir que vous avez pu profiter de la blouse offerte dans le cadre du programme Avantages aussi 💜

Valutata 5 stelle su 5

Bonne application

Bonne application, meilleurs taux. Equipe professionelle , disponible.

3 settembre 2024
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Risposta di Florence

Bonjour, merci pour votre retour ! Notre équipe est ravie de vous lire ! 😊

Valutata 5 stelle su 5

It’s lovely joining the winning team…

It’s lovely joining the winning team ,all my call,text,Email during my onboarding process was soft due to great customer service assistant ,job description always on point ,payment method 5 star and to crown it all u can have instant pay once your shift is approved by the home ,they promise money back on dbs and trainings ,once I get that ,I am coming back to give 1000/100 star and,thanks Florence kudos to great teams working behind the stage to make life easy for staff

13 novembre 2024
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Risposta di Florence

Thank you for your review, Bankole!

Valutata 5 stelle su 5

My experience with Florence has been…Fantastic

My experience with Florence has been great because, the agency fosters a positive, collaborative environment, prioritises professional growth, and maintains high standards, ensuring both staff satisfaction and outstanding service for clients and service users.

4 novembre 2024
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Risposta di Florence

Thank you for taking the time to provide this lovely review, Olajide!

Valutata 5 stelle su 5

My experience bothered on misaligned…

My experience bothered on misaligned shifts. As complicated as it was; this was resolved within reasonable time with speed and alacrity that leaves me without further questions or queries. The staff I encountered came across with good understanding of the underlying problems which were resolved in a pleasant way.

29 ottobre 2024
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Risposta di Florence

Thanks for taking the time to leave your review, Ayoade! Our team are always here to help!

Valutata 1 stelle su 5

Not reliable

Not reliable, low pay they only pay you 11 hours for a 12 hour shift, day&night, it doesn't matter if you are the only nurse in the building.
If you have a problem with the client they support the client and not you.
Every time you call them you talk to a different person, I think they have fake names as it is impossible not to talk at least twice with one person.
On top of that, they have no shifts, I have 2-3 shifts a month, that is ridiculous.
Also if it's something they don't like, they will block your account without informing you in advance, that shows how much respect they have for theirs employees.
Just avoid, I can't find anything good about them

1 ottobre 2024
Non scritta su invito
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Risposta di Florence

Hi, thank you for reaching out. Care organisations set their own rates on our app and we are continuously working on getting more shifts posted on the app at competitive rates.

Sadly, we can't see your contact details via TrustPilot and we would like to look into your experience further. Please can you contact us at hello@florence.co.uk with a note for the attention of our Customer Operations Lead, Stephen Paul.

Thanks,

Valutata 5 stelle su 5

Shifts

My concern answered and got some re assurances.

19 settembre 2024
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Risposta di Florence

Thanks for your review!

Valutata 5 stelle su 5

Very great staffing agency

Very great staffing agency. Staffs are prompts to listen to your queries and sort you you out. And steady shifts for various locations.

1 luglio 2024
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Risposta di Florence

Thank you for taking the time to leave us this lovely review, Mustafa!

Valutata 5 stelle su 5

Im happy because the shifts which I got…

Im happy because the shifts which I got from florence comes under my catchment area after a long wait.... again Im waiting for the shifts under my catchment area. Hope florence will help me out in this regard

26 agosto 2024
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Risposta di Florence

Thanks for your review, Sana. Our team are working hard on getting more shifts posted on the app!

Valutata 5 stelle su 5

Great App! Good Live Chat

Great App, after 3 months strict and very rigid documentation/recruitment process, I experienced highly responsive live chat since I started working shifts. The app is very interactive, equipped and all the information about shifts provided.

24 agosto 2024
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Risposta di Florence

Hi Mayowa, thank you for your review! Our team are always happy to help :)

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