Fittleworth have been supplying my needs for a few years now , and are always friendly /courteous and make sure any problems /hiccups are soon sorted and delivered as soon as possible........cannot th... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Staff are very helpful if there is a problem they have always tried their best to rectify it, not that I have a lot of experience regarding issues. On one occasion they had not received my prescriptio... Leggi di più
L'azienda ha risposto
Used to be top company. Problem with new courier company which has been reported twice. Asked for answer twice. Took time to submit photographs of problem, however absolutely no contact with a person... Leggi di più
L'azienda ha risposto
I have used Fittleworth for my prescription Stoma products for the past 3 years. In that time they have often gone above and beyond to ensure all items reach me promptly. I have had to ring them on... Leggi di più
L'azienda ha risposto
4,4
Eccellente
690 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Excellent
I cannot praise the team at Fittleworth highly enough. Nothing is too much trouble and they have always helped me if I have had a query, which is rare, but they have always been friendly and quickly helped me with regards to equipment for my dad. I never feel worried if I've had to contact them as they go above and beyond to assist and sort. Your staff and service you give are a credit to you and make me having to deal
with my dad's issues so much easier. Delivery is also on time and quick. Thank you Fittleworth team x
16 aprile 2026
Non scritta su invito
Risposta di Fittleworth Medical
Thank you so much for your kind feedback. We’re really pleased to hear our team has been able to support you and your dad and make things easier for you. Your lovely words mean a great deal to us.
Regards
Joana, Customer Experience Specialist – Fittleworth
Great service
I've been ordering my male catheters from Fittleworth for over 8 years. My orders have always been delivered on time & in perfect condition.
Great company, perfect service.
12 aprile 2026
Non scritta su invito
Risposta di Fittleworth Medical
Thank you for your wonderful feedback and for being a loyal Fittleworth customer for over eight years. We’re delighted to hear your orders have always arrived on time and in perfect condition. Your kind words about our service mean a great deal to us, and we truly appreciate your continued support.
Regards
Joana, Customer Experience Specialist – Fittleworth
Fittleworth have always been helpful if…
Fittleworth have always been helpful if I had to call, my order dates are always flashed up with an email reminder. I have been with them for two years and to date I have no complaints.
28 aprile 2026
Non scritta su invito
Risposta di Fittleworth Medical
Thank you for your lovely feedback. We’re pleased to hear you’ve always found our team helpful when contacting us and that the email reminders are useful. It’s great to know you’ve had a positive experience over the past two years, and we really appreciate your support.
Regards
Joana, Customer Experience Specialist – Fittleworth
Fittleworthy !
Fittleworth have always provided me with a safe and prompt service, the fact I have been with them for over 8 years is testimony to that. All company's have hiccups from time to time, but 99% of the service runs smoothly, efficiently, and with excellent customer service. The
courier has never been a problem. Many thanks.
Stewart Dixon
28 aprile 2026
Non scritta su invito
Risposta di Fittleworth Medical
Thank you very much for your thoughtful feedback, Stewart. We’re delighted to hear you’ve consistently received a safe, prompt, and reliable service over the past eight years. We appreciate your understanding that occasional hiccups can occur and are pleased to know that the vast majority of your experience has been smooth and supported by excellent customer service. Thank you for your continued trust and support.
Regards
Joana, Customer Experience Specialist – Fittleworth
very good.
l`ve only been with fittleworth for a year and l have had no problems and the staff are always very helpful on the phone or when l`ve emailed them.
28 aprile 2026
Non scritta su invito
Risposta di Fittleworth Medical
Thank you for your lovely feedback. We’re pleased to hear that in your first year with Fittleworth you’ve had a positive experience and found our team helpful, both on the phone and by email. We really appreciate your support.
Regards
Joana, Customer Experience Specialist – Fittleworth
Service very good delivery good staff …
Service very good delivery good staff very helpfall
28 aprile 2026
Non scritta su invito
Risposta di Fittleworth Medical
Thank you for your kind feedback. We’re really pleased to hear you’re happy with our service and delivery, and that you found our staff helpful. We truly appreciate your support.
Regards
Joana, Customer Experience Specialist – Fittleworth
Excellent communications.
Excellent communications.
Always answer a call with politeness and kindness and it is special to be answered by a person rather than a 'bot'.
Staff are product knowledgeable and helpful with any questions.
Products which have had manufacturing defects have been replaced quickly and without any fuss.
Deliveries are usually swift and I have found DPD to be quite reliable.
In short I find that Fittleworth offer a most satisfactory service.
28 aprile 2026
Non scritta su invito
Risposta di Fittleworth Medical
Thank you so much for your review. We’re delighted to hear you value our clear communication, knowledgeable and helpful team, and the personal service we provide over the phone. It’s great to know issues have been resolved quickly when they’ve arisen and that deliveries are reliable. Your kind words mean a great deal to us, and we truly appreciate your support.
Regards
Joana, Customer Experience Specialist – Fittleworth
Risposta di Fittleworth Medical
Thank you for your feedback – we’re glad everything arrived as expected.
Regards
Joana, Customer Experience Specialist – Fittleworth
Very quick and efficient service …
Very quick and efficient service and delivery from DPD is always good- can't fault them
25 aprile 2026
Non scritta su invito
Risposta di Fittleworth Medical
Thank you for your great feedback. We’re really pleased to hear you find our service quick and efficient, and that your deliveries with DPD are always reliable. We really appreciate your support.
Regards
Joana, Customer Experience Specialist – Fittleworth
Always kind and helpful. Date of experience? MONTHLY
Always kind and helpful. Reminder emails every time. Delivery in time.
28 aprile 2026
Non scritta su invito
Risposta di Fittleworth Medical
Thank you for your kind feedback. We’re really pleased to hear you find our team helpful, appreciate the reminder emails, and receive your deliveries on time.
Regards
Joana, Customer Experience Specialist – Fittleworth
Excellent service once they have been…
Excellent service once they have been chased for the prescription that the GP has sent them, seems the system needs to monitored better to find prescriptions coming in and to action them faster.
Otherwise cannot fault customer service and the delivery process they use.
3 marzo 2026
Non scritta su invito
Risposta di Fittleworth Medical
Thank you for your honest feedback. We’re sorry to hear about the delay in processing your prescription and appreciate you highlighting this. Your comments will be shared with the relevant team for review. We’re pleased to hear you’re happy with our customer service and delivery overall, and we thank you for taking the time to let us know.
Regards
Joana, Customer Experience Specialist – Fittleworth
Prompt response to phone call.really…
Prompt response to phone call.really kind polite staff in dealing with my order.
27 aprile 2026
Non scritta su invito
Risposta di Fittleworth Medical
Thank you for your kind feedback. We’re really pleased to hear you received a prompt response and found our team polite and helpful when dealing with your order.
Regards
Joana, Customer Experience Specialist – Fittleworth
Excellent professional service every time.
Excellent professional service every time. Don't let you down with your medical supplies. Always helpful, knowledgeable and very professional service. The customer care/ordering people, as well as being all the aforementioned are also UK based and human... What a refreshing change....WELL DONE!!!!
22 aprile 2026
Non scritta su invito
Risposta di Fittleworth Medical
Thank you so much for this wonderful feedback — it truly means a great deal to us. We’re delighted to hear that you consistently receive reliable, professional service and feel confident relying on us for your medical supplies. Thank you again for taking the time to let us know.
Regards
Joana, Customer Experience Specialist – Fittleworth
The staff are always helpful
The staff are always helpful, but the most annoying thing is sometimes when you ring you are waiting for 20mins or more on occasions. The staff are always helpful and my order has nearly always been spot on, if anything is wrong and you have to get in touch agthey will help anyway they can, so thank you. My order is delivered by DPD, which is annoying as they just bang on the door and are gone.
20 marzo 2026
Non scritta su invito
Risposta di Fittleworth Medical
Thank you for your feedback. We’re pleased to hear our team has been helpful and that your orders have been accurate. We’re sorry about the longer waiting times when calling and the issues with DPD deliveries — we really appreciate you raising this and will continue to pass your feedback on.
Regards
Joana, Customer Experience Specialist – Fittleworth
everything works like clockwork the…
everything works like clockwork the staff are polite and helpful the order is processed letting you know at every stage how its going DPD lets you know when they have the order then a day and time is given for delivery sadly the delivery drivers often leave the parcel on a doorstep quoting that its safely in your porch often they dont ring the doorbell or knock.
18 aprile 2026
Non scritta su invito
Risposta di Fittleworth Medical
Thank you for your feedback. We’re pleased to hear everything runs smoothly and that our team keeps you well informed. We’re sorry to hear about the delivery issues with DPD and appreciate you raising this — we will continue to pass this feedback on to them.
Regards
Joana, Customer Experience Specialist – Fittleworth
Good service
This company has always been very efficient & helpful with queries on the phone or with deliveries so far lve not had any issues
17 aprile 2026
Non scritta su invito
Risposta di Fittleworth Medical
Thank you for your kind feedback. We’re really pleased to hear you’ve found our telephone support and delivery service efficient and helpful, and that everything has gone smoothly so far.
Regards
Joana, Customer Experience Specialist – Fittleworth
Guys...What's going wrong. ?
I've been using Fittlrworth for approx 10yrs or more for regular supplies of Catheters.
I left a review 3yrs ago complementing them on the quality service they provide, but unfortunately that service appears to have gone out of the window for the past Yr or so. I can't figure out where the issues arise from, wether it's Fittleworth, my own medical practice or whichever distribution centre they use. My last repeat prescription was totally cocked up and if it wasn't for one of Fittleworths sales personnel I wouldn't have recieved my order at all I dont think. So a big "Thank you" to Chris for going that extra mile to get me my order just in the nick of time. Communication seems to be a common factor in your problems Guys.
8 aprile 2026
Non scritta su invito
Risposta di Fittleworth Medical
Thank you for your honest feedback and for being with Fittleworth for so many years. We’re very sorry to hear that your experience hasn’t been as consistent recently, and we understand how frustrating that must be. We’re really pleased that Chris was able to help and get your order to you when it mattered, and we’ll be sure to pass on your thanks. Your comments about communication are important to us and are appreciated.
Regards
Joana, Customer Experience Specialist – Fittleworth
Staff always helpful
Staff always helpful. Communication about delivery always accurate. Very happy with service
13 aprile 2026
Non scritta su invito
Risposta di Fittleworth Medical
Thank you for your lovely review. We’re really pleased to hear that our staff are always helpful and that communication about your delivery is accurate. It’s great to know you’re very happy with the service — we truly appreciate your feedback and thank you for being a Fittleworth customer!
Regards
Joana, Customer Experience Specialist – Fittleworth
Catheters
Contact made about disposal of catheters after procedure to resolve UTI. Response given about places to do.
28 marzo 2026
Non scritta su invito
Risposta di Fittleworth Medical
Thank you for your review. We’re pleased to hear that when you contacted us about the disposal of catheters following your procedure, you received clear guidance on the available options. We appreciate you taking the time to share your feedback and thank you for being a Fittleworth customer.
Regards
Joana, Customer Experience Specialist – Fittleworth
The team are extremely helpful and…
The team are extremely helpful and understanding, but the two weeks or more that it takes to get an order delivered is not helpful. I'm having to change myself daily and sometimes more often than that, so it's not always possible to predict my usage. Having a faster service would give me reassurances that I'm not going to run out of products. On more than one occasion I had to purchase through ebay or Amazon to ensure I had the necessary products to keep functioning as normal as possible.
2 aprile 2026
Non scritta su invito
Risposta di Fittleworth Medical
Thank you for your feedback. We’re glad to hear our team have been helpful and understanding, but we’re sorry to hear that delivery times have caused concern — especially when your usage can change and supplies are so essential. We understand how important reassurance and timely deliveries are.
Please do contact us if you’re running low on supplies, and we’ll always do our very best to help and support you as much as we can. Thank you for taking the time to share your experience.
Regards
Joana, Customer Experience Specialist – Fittleworth
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.