Fit My Floor Recensioni 

43
•
TrustScore 4.5 su 5

4,7

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Valutata 5 stelle su 5

Really great service right the way through the house refit. The help from the fitters was outstanding, as a single parent I was going to struggle getting the TV, wardrobe, washing machine and fr... Leggi di più

Valutata 5 stelle su 5

I cannot recommend this company enough. They came out and measured my floor within a few days. The day before fitting a worker came and took up the old flooring and disposed of it. Cleaned after... Leggi di più

Valutata 5 stelle su 5

Absolutely delighted with the product & service from Fit My Floor. I ordered artificial grass via their website and it was delivered by Sam the very next day. After spending days prepping with sharp... Leggi di più

Valutata 5 stelle su 5

Another two rooms of carpet fitted today from Fit my floors. As usual excellent service with amazing patience from Charlie allowing us time to pick exactly the right carpet - with enough input to hel... Leggi di più

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Informazioni di contatto

4,7

Eccellente

TrustScore 4.5 su 5

43 recensioni

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4,7

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(43)

16 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Really great service right the way…

Really great service right the way through the house refit.

The help from the fitters was outstanding, as a single parent I was going to struggle getting the TV, wardrobe, washing machine and fridge freezer back in place, I didn't need to worry as the fitters offered to help before I even had the chance to ask.

High quality produce at a reasonable price, I highly recommend Fit My Floor.

10 agosto 2026
Non scritta su invito
Valutata 5 stelle su 5

Amazing company

I cannot recommend this company enough. They came out and measured my floor within a few days. The day before fitting a worker came and took up the old flooring and disposed of it. Cleaned after removal.
The following day 2 workers arrived to fit the new flooring. They were so clean and tidy, constantly cleaning as they were going along. Very polite young men. Highly recommend.

24 luglio 2026
Non scritta su invito
Valutata 5 stelle su 5

Great new Kitchen Floor

Extremely happy with my new Kitchen floor. Everything was straight forward, Sam came out and done all the measuring and brought us some samples. Then Eddy and Mike fitted it, could not fault them. Nothing was too much trouble for either of the fitters, real gentlemen. 10 out of 10. Many thanks all of you.

25 luglio 2026
Non scritta su invito
Valutata 5 stelle su 5

Very happy

Absolutely delighted with the product & service from Fit My Floor. I ordered artificial grass via their website and it was delivered by Sam the very next day.
After spending days prepping with sharp sand etc, the fake grass was easy to lay (i had no prior experience) & great quality. So happy with Fit My Floor, i'll definitely be back for carpets in the near future. Thank you.

28 maggio 2026
Valutata 5 stelle su 5

New parquet flooring!

I have used fit my floor for almost all of the flooring in our new build since 2022 and for other properties that I own.
They are extremely helpful and well priced!
This time around I have had beautiful parquet flooring laid in my lounge. Rhodri at the shop was very responsive with his communication and answered all of my queries promptly.
Eddy arrived promptly yesterday to prep the flooring and today turned up on the dot to start and complete the job! What a lovely, genuine guy! He has done an amazing job and the flooring looks wonderful! I'm already booking back in to have the flooring extended to the hallway and for my stairs to also be done in the same parquet flooring!
Thanks guys! 🙌

8 aprile 2026
Non scritta su invito
Valutata 1 stelle su 5

Issues

Eddie a good guy who fitted the luxury vinyl herringbone this time around. We've used them twice. First time was 8 years ago on our new build, had carpet and wood flooring fitted. End of last year we had the luxury vinyl herringbone fitted throughout the whole house (same house), noticed a handful of areas making a clicking noise which they proved to be the concrete subfloor underneath which they had laid, blamed bellway for their original concrete subfloor/screed and refused to do anything about it apart from in one area in the kitchen which is now soft underfoot and makes noises still. FairPlay to Eddie who tried to help abit but was unable to repair the areas fully. We’ve spent a fortune on the flooring and it’s nowhere near perfect. The flooring looks great but let down by it not being 100% solid as about 4 areas in heavy traffic areas are moving under foot and making noise. Im afraid I can’t recommend these guys but if you do go with them make sure you check your subfloor first so they can’t blame it if it goes wrong or ask them to check it properly and give you guarantee it won’t do what ours has done. There’s 2 scenarios here is that they fitted this flooring without fully inspecting the sub flooring or they didn’t fit the screed/self levelling correctly, either way they’re meant to be the experts so you’d like to think they’d know what to do, not just fit a floor and worry about it after then blame the builders. Upon research of the LVT process it is imperative that the subfloor is sound before installation or issues like this can arise. They’ve washed their hands of us now and we’re left with a far from perfect job…..the owner seemed nice but any given opportunity to wriggle out of it being their fault he took with both hands.

*UPDATE* reply. Comment from myself “you’ve proved your point” was in reference to proving that the board was stuck down (which you physically proved), not who’s fault the subfloor being wrong was, I showed pictures of the original subfloor the builders had left us and at the point in which you then fitted flooring the first time round. We’ve spent £11k on a floor that has issues, proved to be the subfloor, which you are blaming the builders of the house for 8 years ago. Coming back “free of charge” to address a job that has issues that you completed? Are we supposed to pay for that??
The upstairs LVT was proved to be stuck down as shown physically, noise coming from the subfloor board which you also fitted and Eddie admitted was his fault (not been repaired fully). The 2 days of repairs were mainly for repairs in the kitchen and boards unstuck, plus stairs carpet spikes issue.

The last visit which you specified would be your last and you wouldn’t be coming back, was very much putting us in an awkward position. We’re still under warranty which I guess you’re pulling away from the terms and conditions now. Repaired area from last visit unsticking already.

20 ottobre 2025
Non scritta su invito
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Risposta di Fit My Floor

There’s also scenario 3… will address everything above in the order you have written:

You complained about clicking noise when walking on the floor, we quickly replied and attended the property to asses the issues.

We took up areas of the flooring, to discover that the compound underneath the LVT was compromised. We have video/ photo evidence that our LVT was glued to our compound and our compound was properly bonded to (another) compound underneath. Unfortunately there was another smoothing compound laid by the house builders (Bellway) which had failed due to being originally laid on to a slab which contains high level of moisture. Which we tested, once were able to see it, after hacking up the layers of compound.

We haven’t refused to do anything about it, we have spent 2 days at the property, completely FREE OF CHARGE, carrying out repair works to a floor which has failed in a few places due to no fault of our own. There has been no cost to you (the customer), only to us. The company that has REFUSED to do anything about it, or even attend to inspect, is Bellway.

We did inspect the subfloor, but at the time of measuring the floor had not failed, and was sound/ secure and didn’t read damp. We would have had to hack up the existing compound to find the issue with the damp slab. Which is not feasible and no company would have done this. Unfortunately we can not predict the future, to foresee an issue that hasn’t happened yet.

We haven’t just ‘blamed’ the builders. We have proven that’s the screed we have laid is properly bonded, and the LVT is fitted correctly, the compound under ours is the one that has failed. You even admitted this in your house yesterday, and stated to me “You’ve proven it’s not your fault”.

Despite you clearly stating it’s not our fault, we still did all of the repair works agreed at NO COST.

Therefore I’m extremely disappointed and surprised that you’ve posted this review, you say/ agree one thing in person and something entirely different online.

Valutata 5 stelle su 5

Extremely happy with new herringbone…

Extremely happy with new herringbone flooring fitted by Gareth! Process from start to finish was great, everyone was friendly knowledgable and helpful. Very happy with the fitting, Gareth made a tough job look easy. Will 100% use for future flooring needs.

23 gennaio 2026
Non scritta su invito
Valutata 5 stelle su 5

Excellent work!

It’s my second time having flooring from Fit My Floor and I couldn’t be happier! Paul did an amazing job. I would absolutely recommend them. Thank you very much!

24 febbraio 2026
Non scritta su invito
Valutata 5 stelle su 5

Tile effect laminate, great product

Great company to deal with. Very pleased with our purchase of tile effect laminate. Very good price compared to other suppliers, the delivery was also reasonable. Would recommend and definitely use them again.

16 febbraio 2026
Valutata 5 stelle su 5

I couldn’t be happier

I couldn’t be happier with the work! From start to finish, the entire process was smooth, professional, and stress-free. Charlie was very helpful and informative and Gareth worked really hard and efficiently, and completed the installation much faster than I expected — without sacrificing quality.

Their attention to detail was impressive, and the finished floor looks absolutely amazing. You can tell they take pride in their craftsmanship. They also kept the workspace clean and made sure everything was perfect before they left.

If you’re looking for a company that delivers high-quality results quickly and efficiently, I highly recommend them. I would definitely use their services again!

20 febbraio 2026
Non scritta su invito
Valutata 5 stelle su 5

Second time and wow

Second time and wow, the floor looks amazing. Thank you Richie for doing an amazing job again. Also to all the staff in the shop

16 febbraio 2026
Non scritta su invito
Valutata 5 stelle su 5

Excellcent services

New carpet on stairs and landing fitted just over a week ago by Gary (and Aaron). Very professional and friendly/funny. Job completed to a very high standard. They even tidied up which I said they didnt have to but they insisted. Excellent job and will definately request for them to come back when we are ready for other rooms to be done

6 febbraio 2026
Non scritta su invito
Valutata 5 stelle su 5

Another two rooms of carpet fitted…

Another two rooms of carpet fitted today from Fit my floors. As usual excellent service with amazing patience from Charlie allowing us time to pick exactly the right carpet - with enough input to help us make a selection but no pressure. Fitting was today by Gary and Paul. They arrived on time, were polite courteous and funny. They fitted two rooms a bedroom and the lounge\diner and never stopped smiling throughout the fitting. The fitting was absolutely perfect and the rooms look great. Will definitely get them back for more rooms in the future.

24 novembre 2025
Non scritta su invito
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Risposta di Fit My Floor

What a lovely review – thank you!

Charlie, Gary, and Paul will be absolutely thrilled to read this. We're so
glad you had another excellent experience with us, and we can't wait to help
with those other rooms!

Thanks for your continued trust in FIT MY FLOOR.

Valutata 5 stelle su 5

Outstanding from start to finish! ⭐

Our experience with Fit My Floor has been flawless from start to finish!

From making our choices, measuring our space and having our current carpet uplifted - Jordan was great throughout this whole process.

The fitters Eddy & Mike were very professional, friendly, and clearly took great pride in their work. Their attention to detail was second to none; every cut and join was perfectly aligned, and they made sure everything was finished to the highest standard. They even took the time to tidy up thoroughly at the end of each day.

We would highly recommend Fit My Floor to anyone looking for quality flooring and outstanding customer service!

10 ottobre 2025
Non scritta su invito
Valutata 5 stelle su 5

Really efficient service

Really efficient service, super reasonable prices and the staff are very helpful! Dealt with a gentleman called Rhodri, who was absolutely fantastic and ever so polite! Would definitely recommend!

2 ottobre 2025
Non scritta su invito
Valutata 5 stelle su 5

Fit my Floor were incredibly helpful…

Fit my Floor were incredibly helpful and professional through every aspect of our project. From choosing the suitable floor covering right through to the installation which was carried out quickly and efficiently. The staff are very friendly and helpful and really know their stuff. We would highly recommend them.

17 gennaio 2025
Non scritta su invito

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