Sell products that dont work. Clearly states no subscription fees after you buy the hardware, then change the model so you can't us either without the subscription. Then discontinues the hardware plat... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Fit3d is the best available body scanner on the market. We started with one and now we own 5. 10,000 scans later they have completely changed my life and the life of many of my clients. The income y... Leggi di più
Please goto report fraud ftc gov to file bad business practices against Fit3D if you were an old customer told you did not need a service plan when you bought the equipment, especially those who purch... Leggi di più
We have been using Fit3d for 5 years and it has been a game changer for our business growth. Previously we had used the old school BIA/electrical current machines however we found them to be ve... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Fit3D maintains 3,500+ scanners in 74 countries. We provide an easy and accurate way for business owners to validate their programs and scale member revenue. Many of the negative reviews you’ll see are from former free users unhappy about our move to a paid subscription model. Since 2022, Fit3D has required all customers to pay a monthly service fee—similar to a phone plan, there is both hardware and a service layer involved. As service costs have increased, we've phased out legacy free access in favor of a consistent paid model, which is now standard across the SaaS industry. Current Customers: Please let us know if you have any comments about your current service that we can answer. If you have an active ticket you'd like us to address, please email us at support@fit3d.com. Leaving a review here to get our attention will take longer than simply emailing us for an escalation. Thank you, Patrick Donnelly General Manager, Fit3D July 2025
Informazioni di contatto
94063, Sacramento , Stati Uniti
- service@fit3d.com
- www.fit3d.com
3,5
Nella media
209 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 25% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Quick and efficient.
2 ottobre 2024
Non scritta su invito
Quick response …
I was pleasantly surprised how quickly they responded and fixed my issue. Excellent customer service. Thank you 😊
3 ottobre 2024
Non scritta su invito
Very responsive and immediately offered…
Very responsive and immediately offered a solution!
1 ottobre 2024
Non scritta su invito
FitMe Body Scanner = PIECE OF JUNK!!!
Absolute WORST company to deal with. Terrible customer service - often nasty! Their scanner is a piece of JUNK. I wouldn't buy anything from this scam company.
10 settembre 2024
Non scritta su invito
Risposta di Fit 3D
"FitMe" is another company. I'm sorry you had a bad experience with them, but I hope you can remove this review as it's not us.
Have a good day.
A+ Customer Service
Customer service was very responsive and quickly resolved and issue with the data of my recent scan not coming through.
16 settembre 2024
Non scritta su invito
Risposta di Fit 3D
I'm happy we could resolve your issue quickly. Thanks for your feedback.
The turnaround time was impressively…
The turnaround time was impressively quick, exceeding my expectations. The efficiency and speed of service were outstanding, ensuring email update was prompt without affecting my ability to access my result. Thank you!!
13 settembre 2024
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Risposta di Fit 3D
Glad we could help. Cheers
Moved coaches easily!
Needed to move Coaches and they addressed exactly what I needed quickly!
13 settembre 2024
Non scritta su invito
Risposta di Fit 3D
I'll pass this feedback onto the support team. Thanks for your feedback.
Horrible company
Horrible company!
We purchased our scanner over 3 years ago and as others have stated many times, we were later forced to pay $1200/year to keep our machine functional. Since then we've had multiple issues with the machine that took way too long and cost us more $ than we've seen back as a return on our investment.
Of course, we just get the run around from Patrick now, if we even get a hold of anyone. They got our money for now, but with all the unfair practices they have and how they treat their customers, we will be filing with the FTC and encourage everyone else to do the same. We're part of a decent sized corporation that has partnered with them, but I'm ecstatic to say we're moving away and leaving this one-sided partnership.
Fit3D is not long for this world, it's obvious. The worst company I and many others have ever dealt with.
**Also, with all the people I've spoken to who own Fit3Ds, not a single person would give them anywhere near a positive review. I'm CONFIDENT all the recent 5 ⭐ reviews are FAKE.**
10 luglio 2024
Non scritta su invito
Risposta di Fit 3D
Hi Marcus,
I'm sorry you are having trouble with your scanner. Based on your comment here, I don't recall your exact case, but if you want to email me at service@fit3d.com I'm happy to look up your support ticket.
I did a quick search, and the last support ticket I have from a Marcus is from Dec 2023, could this be from you? However, if you do have a ticket, DM me your email address & I can escalate that with the team first thing Monday morning.
If this was about our subscriptions launched 9 months ago, we can speak about that as well.
Whatever your situation, I'll see what I can to do get your machine back up & running. Thank you for being a Fit3d client.
In health,
Patrick
Been using Fit3D at my gym in…
Been using Fit3D at my gym in combination with personal training since 2021. It’s a fantastic machine/tool to visualize your progress and overall body composition. I just restarted my weight loss journey and had to merge an old account so I can compare the measurements. Marlon Borja From support resolved my ticket within 30min. When the product AND customer service are on top you know you’re in good hands! Highly recommend!
29 agosto 2024
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Risposta di Fit 3D
Thanks Christine for the kind words. I'll pass that feedback on to Marlon.
We're glad we can play a small part in your personal journey & the client ones over the last 3 years.
-Patrick
Quick Response with my Issue
I put a ticket in as I needed help with the tablet on my scanner. I was contacted promptly by Marlon, and he gave me steps to take to get my issue resolved. I appreciated the quick replies and his help.
22 agosto 2024
Non scritta su invito
Risposta di Fit 3D
Wonderful. We appreciate the feedback.
The timeliness of the help I received…
The timeliness of the help I received online.. Great customer service
12 agosto 2024
Non scritta su invito
Risposta di Fit 3D
Glad to hear the team has been responsive & fast! Thank you for your note. -Patrick
wanted to take a moment to share my positive experience with your service.
The scan was thorough and professionally conducted, and I felt well taken care of throughout the entire process. Additionally, your support team was exceptional. They were responsive, knowledgeable, and made sure all my questions were answered promptly and clearly. Thank you for providing such an excellent service. I highly recommend you to anyone in need of similar services. Best regards,
23 luglio 2024
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Risposta di Fit 3D
Thank you for the recommendation!
Was listened to
Was listened to even though it took longer than expected
17 luglio 2024
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My questions were answered quickly with…
My questions were answered quickly with great, helpful feedback.
17 luglio 2024
Non scritta su invito
Risposta di Fit 3D
Hi Robbie,
I'm glad we were able to help you out! Thanks for the note. -P
They were incredibly prompt with…
They were incredibly prompt with responses and were will to work with me to resolve the issue!
17 luglio 2024
Non scritta su invito
Risposta di Fit 3D
Danielle, Thank you for being a customer & the kind words for support. I'll be sure to pass this note on them that the new process for faster support is working. -P
Very quick response
Very quick response! Fixed my problem in minutes. Thank you!
10 luglio 2024
Non scritta su invito
Prompt service
Prompt service. The corrected the issue I had within 24 hours!
8 luglio 2024
Non scritta su invito
Risposta di Fit 3D
Thanks for the feedback. We try & resolve issues the same day when possible. I'm glad to hear we are being responsive & were able to get you back on track. Cheers - P
helpful and quick response time
Super quick response time with a clear message to assist me.
2 luglio 2024
Non scritta su invito
Risposta di Fit 3D
Awesome! Thank you. -P
They were quick and informative with…
They were quick and informative with their response. Thankfully it was the info I needed to fix our issue.
27 giugno 2024
Non scritta su invito
The support has been great
The support has been great whenever we have had any tech issues with the scanner
24 giugno 2024
Non scritta su invito
Risposta di Fit 3D
Thank you for the endorsement Johnny. Thank you for being a customer. We appreciate it - P
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